1/2 recently checked into the Courtyard by Marriott in Hoover, Alabama, on Montgomery Highway. After entering my room, I went to inspect the bathroom before using it, as I always do when staying at a hotel. The shower immediately caught my attention. The shower door only opened from one side, and once I opened it, I found multiple shoe prints inside the shower--leading into it and directly beneath the shower head. The shower also had an unpleasant odor and appeared unclean. Because of its condition, I didn't even bother checking the water pressure. I went to the front desk and spoke with Reggie, asking if someone from housekeeping could clean the shower. He informed me that no housekeepers were available. He then asked whether the footprints were on or near the "shower pan." When I told him I wasn't familiar with that term, I showed him the photos I had taken. After seeing the pictures, Reggie explained that the footprints were "normal" because housekeeping had cleaned the shower pan and simply walked through the shower afterward. He also told me he was the former head of housekeeping and assured me this was standard procedure. I respectfully disagreed. If housekeeping has to enter the shower during cleaning, the shower should still be spotless before the room is released to a guest. Visible shoe prints and an unpleasant smell should never be considered acceptable. When I expressed that concern, Reggie stated that once I took a shower, the footprints would wash away. That response completely missed the point. Guests should not have to clean a shower before feeling comfortable using it. A clean, odor-free bathroom should be the standard--not something a guest is expected to finish cleaning themselves. I asked whether another room was available, but I was told there were none. What disappointed me most wasn't just the condition of the shower--it was how my concern was handled. Instead of acknowledging the issue or trying to make it right, I was repeatedly told that the condition of the shower was "normal." I expect a higher standard of cleanliness and customer service from a Courtyard by Marriott, and unfortunately, this experience fell well short of those expectations. After leaving the front desk, I decided to stop by the hotel bar to relax after driving from Oklahoma City. Ironically, I had stayed the night before at the Courtyard by Marriott in downtown Oklahoma City near the Thunder arena, and the experience there was exceptional. The difference between that property and this one was like night and day. I walked up to the bar and was greeted by a bartender named Kecia. I smiled, said hello, and asked how she was doing. Her response was short and lacked any warmth. Trying to make conversation, I asked if the bar had any drink specials. She simply replied, "No," in a tone that made it seem like my question was an inconvenience. I ordered a Crown Royal and Coke and noticed three specialty beers in the cooler. Since I wasn't familiar with them, I asked what they were. She told me she didn't know. I then politely asked if I could see one of the cans so I could read the label. She picked one up, placed it on the bar without saying a word, and stared at me while I looked it over. After reading the label, I decided I'd like to purchase it. When she brought my drink and beer, I noticed the top of the can--the part you drink from--was dented. I politely asked if I could exchange it for another one. She looked directly at me for several seconds without saying anything, took the damaged can, placed it back in the cooler, grabbed another one, set it on the bar, and walked away without saying a single word. I thanked her, paid for my drinks, and left a tip anyway. She never acknowledged my thanks, never smiled, and never said, "You're welcome." What stood out to me wasn't just the lack of friendliness--it was the complete absence of hospitality. As someone who spends a large part of the year in Marriott hotels because of my job, I don't expect every employee to be overly cheerful. I do, however, expect basic courtesy and professionalism. Unfortunately, from the front desk to the bar, I never felt welcomed as a guest. That, more than anything else, is what made this stay so disappointing. read more

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Find another hotel! This place is a dump! All the other reviews are spot on! The elevator is I. The back of the hotel and it's a haul from the front desk to get there. You can't park I. The front of the hotel do to construction. The three days I stayed there I never once saw anyone working on it. The rooms need upgrades badly! The concession pantry is a wast!! They had very little to chose from. I would never stay at this property again. To many better choices in the area. read more

Nice, clean hotel. I always stay here when I travel to Birmingham. Staff is friendly and it is near lots of restaurants and stores. The rooms are spacious and smell good! read more

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Booked before seeing reviews. Pulling in I was a little nervous. It is under construction. BUT the lobby is gorgeous and modern and the room was updated, clean, and sheets were fresh and smelled nice. Front desk staff were incredibly friendly and nice. They are working hard, don't let the outside fool you read more

errible Experience - Reservation Not Honored I had a reservation at this property for two months for a 2-Queen room. I checked in the night before using the Bonvoy app and even provided my arrival time. When I arrived, the front desk informed me that they had sold our room and had nothing available. No apology--just a casual explanation that other guests checked in before our scheduled 9 PM arrival, so they gave the room away. When I asked for help finding another property, I was told there was nothing available. I requested the manager's contact information, and the front desk clerk flatly refused. This was, without question, the worst hotel experience of my life. Avoid this incompetent and unprofessional property at all costs. I wish I could give it less than one star. read more

You get what you pay for. I wanted to stay at the hotel by the Galleria, but it was fully booked. Courtyard is very close and attractively priced. If I had a do over, I would have stayed at a better hotel further away. It's an old hotel. The rooms are tired. To say that the bathrooms are dated would be an understatement. Still, for the price, it's not bad. The free wifi is slow. The TVs are a good size and allow you to log into Netflix, Amazon Prime, HBO, etc. There's a decent size fridge but no microwave in room (there is a microwave in the snack shop by the front desk). The beds are comfy with plenty of pillows I dock the property two stars because the ownership hasn't invested in the property. The lobby, bistro, and lounge areas are modern and clean. That's where the facade ends. The carpet is dirty and worn throughout the property. At one point, I found a gap between two pieces of carpet. You can see the old carpet underneath. They didn't bother to remove it. I would not put my bare feet on the carpet in the room or anywhere in the hotel. Just don't do it. Take slippers or camp shoes or something. The fitness room is unusable. It features the same worn carpet as the rest of the property. But it's actually worse. The AC is broken (photos attached). The staff have left a bottom window open which makes the room musty. If you want to work out in a steam room with soggy carpet, this is your place. There's more. There's a coin op washer/dryer ($1.50 per load in quarters). Unfortunately someone broke the washer whilst stealing all the quarters. There was no ETA for repairs. Management did not have any flyers or maps for laundromats in the area (because that would be way too easy). Considering the guest laundry is an advertised amenity, would have been nice if management offered complimentary detergent and dryer sheets for the inconvenience. Then there's the computer lounge in the lobby. There are three or four very nice computers . . . . that don't work. The screens say the machines are out of order, contact the IT vendor for service. There are doors around the perimeter of the building allowing guests to park closer to their rooms. The front desk advised me to park by the front as the card readers for the other doors don't always work. In short, the ownership/management of this hotel has not made a commitment to maintain the property. I understand COVID was hard on everyone. But savvy owners took the slow down as an opportunity to make repairs and renovate. Had they done that, this hotel would be top of the list for travelers. read more

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We checked in and the tv did not work but was moved to another room. The pool is absolutely filthy with leaves and dirt in the pool. If you are looking just for a place to sleep this is ok. I would not recommend. read more

Dirty Linens at this hotel. I stay here during the week on Mother's Day 2023. It's a habit to always check the sheets and bathroom for cleanliness. The Duvet had spot of blood on it. Therefore the cleaning team changed the sheets and did not change the over covers. This was so disappointing and Marriott has yet to make it right. This hotel is not clean but the staff was friendly. read more

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Hotel is under renovation and I would not recommend this Marriott property until it is completed. There is no information on the website when booking so I was surprised upon my arrival. No fitness center with no accommodations even though there is a private fitness club less than a mile away. The Bistro was not open and much of the hotel is closed off with boards/plastic. As for the room, the heat/air exchange is super loud. Wall unit does not control the thermostat. After a while I figured out it could only be controlled on the unit itself. Walls are thin and you can hear conversations in the adjacent room. So you can imagine how loud the construction was. On a plus side, the staff were very nice and friendly. Check in process was quick and efficient. Location is close to many amenities. Stayed here for only one night. read more

This was a tough decision, as I will give the employees 5 stars! Working with limited resources, they can't be blamed. Front desk definitely held down the fort. They were kind, courteous, and Gary was serving up some amazing quesadillas. This review is for Marriott. This place needs to be ripped up and redone. My toilet didn't work for 2 days and I had to call Marriott corporate to get help. Being in a baseball tournament didn't leave me many resources of checking out. Marriott, step up your game. I'm not paying four season prices, but I don't expect to be in the Bates Motel. Oh, and I hope you pay your employees more after this. read more

Courtyard by Marriott Birmingham Hoover - Bistro - Hotels Near Me - Hoover, Alabama

Yes this hotel is outdated, like 90's outdated, but their customer service is exemplary! The beds are comfortable, the room gets cold, and the people so wonderful. If I had to sleep on the floor I would stay at this hotel just because of the staff -1 bad apple. The restaurant staff is also wonderful. I've stayed at plenty of z luxury Marriott's, being a Titanium member, and though this hotel is due for an upgrade the price reasonable considering the age and hey they are getting an upgrade in September 2023 so I can wait and while I wait this kind and friendly staff will make sure my wait is comfortable. ***I did not have a blow dryer in my room so I went to the desk. The lady at the desk said she would have someone bring me one. I asked if I could just take it she said no they had to bring it to me ??? 15 min later (yes I timed it) I walked back up to the desk to see what was going on with my blow dryer (hair wet) She said they had their staff meeting first. All employees gathered around no one getting a blow dryer. I said, so you chose to have a meeting first before bringing my dryer. She said, yes and then said I don't even think we have one up here so they will have to get one for you. I got my blow dryer delivered to my room 5 min later by a very kind staff member. Like I said one bad apple. I spoke to the GM, he was wonderful, I didn't want to rake him over the coals for that horrible employee I just wanted to inform him. We had a pleasant conversation about all the other wonderful staff members. Like I said in todays world of horrible customer service everywhere this hotel is refreshing and worth the five star review. It's clean! Rooms get cold! staff is superior it's comfortable Had food do I don't have to leave premises when I have work to do and is also is convenient to many options Bad apple read more

This place was awful!!!! The smell was old and sour. Carpet was disgusting and the bathroom floor and walls were filthy. The only two great things about the hotel was the water pressure in the shower and the front desk workers were so polite and friendly even when I was clearly displeased. They have clearly been taught a thing or two about customer service. I was so appreciative of their understanding nature and regretfulness of the poor condition of the hotel. read more

My room had crumbs and trash under the bed and around the couch. Shower had a large insect and came with no soap.Elevator had missing arrow light going up...looks like it was knocked out. I am a Platinum member and have traveled for many years. This is by far the worst Marriott property I have seen. If your going to have these rates...at least clean the place up and make it presentable. read more

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I booked my reservation yhtough my company's travel firm. once I knew I was going to be Kate, I called to cofitm it was acceptable to be wayvafter midnight. driving from Otlando I was concerned my my arrival would be delayed as I75 was closed asluyh if Atlanta so I called again. i was reassured it would be fine. when I arrived, I was greeted by a must snarky lady who had the empathy of a fire ant colony. she instantly had me wishing I'd stayed with the Hilton family. she had such a condescending tibe as she informed my that room was cancelled and slresfy paid for. she wouldn't let me have access.bad I only needed for one hour to change clothes. she then charged my for another room. unbelievable. read more

Courtyard by Marriott Birmingham Hoover - Here is the phone log showing one of the calls to the hotel the night of check in l. The duration of the call was 4 minutes. - Hotels Near Me - Hoover, Alabama

Over Memorial Day weekend, wife and I stayed at hotel. Not wild about paying for breakfast in a hotel like this, but it was good and the atmoshere was nice. Gary Richard, Operations Manager, is definitely an asset to this hotel. Always smiling and eager to help, as was the front desk staff. Room was a standard room, and front desk was willing to move us from first room due to strong smoke smell. read more

The staff were FANTASTIC! The room was standard hotel type room. The hotel seemed to be going through some deferred maintenance in various areas. The only one that impacted our stay was some burned out lights in the parking area towards the rear of the hotel. I inquired and was told that (like many places right now) they are short staffed. Can't say enough good about the front desk staff. Wonderfully helpful and seemed truly pleased to have you interact with them and pleased you were staying there. They had a long term price (4+ nights) that brought the price to $79 per night and that was a steal. The location is great as you have easy access to the highway systems without actually being on the highway. The hotel is on a corporate campus that is park-like. A short walk and you are at a lake. The "pantry" store was well stocked and the breakfast (while covid limited) was well stocked and as soon as coffee ran out one morning the staff was quick to bring out more. The four versus five stars are due to the lighting issue and a couple other deferred maintenance items. I am sure all issues are a result of the pandemic's impact. read more

I had to get a last minute hotel room. Arrived; no one at the front desk. Waited about 5 minutes until someone finally came even tho I called their landline a couple of times. As I checked in; they wanted a $40 deposit; even after paying almost $300 for the room for two nights! Why? Since I had just gotten out of the ER; I needed a downstairs room close to the exit doors. They provided that but the door wasn't functioning. It was disabled so I had to do a lot of walking around throughout the trip which defeated my purpose. Checked into the room which looked nice. Turned on the tv; the batteries weren't working so I had to continuously play with the remote. The volume of the tv would not work properly. The cooling/heating system seem to barely work. Then, considering I just had bad problems; the toilet were super low. If you over 5'10" or have long legs; cop a squat. Obvious flaws in some of what they offered and I thought was a bit over priced. Check in service was ok; no complaints. I didn't get any room service and I don't know if someone even came around! I'm keep my room intact. The location may be the reason for the price. I probably would try staying here again but it wouldn't be my first choice. Now let's see if my deposit will be returned or I have to conveniently remind them about it. The business love taking extra money off your card and the. Conveniently forgetting or come up with some other convenient charges. Anyhow; if you stay; hope you enjoy! My experience wasn't totally bad nor was it very good! Besides; I rate places often so I try to be fair. Time to catch my flight! Peace! read more

This is a difficult review since the hotel is under renovation. The people working at the hotel were all very friendly and did their best to help us out. We had issues as described below. I must give the hotel a 2-star rating right now but would give the staff a 5 out of 5. Once the renovation construction is finished, it might be a 3 1/2 to 4-star property. We stayed 3 nights the first weekend in May. I read the reviews regarding the renovation/construction issue but we were part of a wedding party so I kept the reservation. Most of the construction in the rooms and common areas is done. The pool was not open and neither was the workout room. Our room had a new carpet and sink. The tub was still old. The beds were nice and comfortable. The linens and pillows were very nice. We had water issues as the main hot water heater failed for about 5 hours Friday. We were lucky it was repaired within 5 hours so we could take showers before the rehearsal dinner! Our sink stopped up twice and after rodding it leaked a little. We just put a towel down to sop up the water. The ice machine on the first floor worked. The others did not and there was major leakage in the 2nd floor ice machine area. The hotel needs a sign on the main road at the entrance to the front desk area. There is a sign for the hotel on the main road but it is in the middle of the property rather than at the entrance to the parking and drive-up area. Also, there are no signs directing one to the hotel rooms in the various wings of the hotel. You just have to guess to locate your room. Maybe they will put room directions on the floors later. An odd thing about the hotel is that the elevator is in the back of the hotel far from the front desk. The corridor is very long. It is almost like a Vegas hotel! It was quite a walk taking our luggage to the elevator on the carpeted floors. Later in our stay we parked in the rear of the hotel nearer the elevators. I'd give this hotel another try when the renovation/construction is finished. Once again, the people working there were all friendly and helpful! read more

Management needs to update, repair property. It was not very clean. I checked out a day early and went to a Hampton Inn.

The staff were friendly at the front desk but my rooms were not ready when I arrived although it was check in time. I noticed a main exit door was boarded up with plywood. I drove around the property and every single exit door was standing wide open, along with a great number of windows. This property is apparently undergoing renovations so there are workmen everywhere, lots of trashed furniture lying around...just an unsafe atmosphere all the way around. I did not stay...this property is definitely poorly managed and needs to close to renovate and regroup. I would absolutely NOT stay in this unsafe hotel. read more

I was in town with my 16-yr old son for a baseball showcase. I chose a Courtyard Marriott because they are usually cleaner than most hotels. They don't offer free breakfast but the bistro serves Starbuck's coffee and an adequate selection of foods to choose from. After a long day of school, work and traveling, we got to the hotel around 9pm. Check-in was relatively simple. We got to our room and the first thing we noticed was the bad smell. It was kind of musty and stale. I know that a lot of places in the Deep South have that issue so I told my son to ignore it. We'd be on the baseball diamond more than we would be in the room. The next thing we noticed was that the latch on the door was missing. Yep ripped right out of the door. There was no way I was staying in this room. As much as I travel, I've experienced people trying to open my door on multiple times. I went back to the reception desk and asked for a different room. We were taken to a 'newly renovated' room in the basement. Well, it smelled good and the latch on the door worked fine. I went to use the bathroom and had a rude awakening. There was urine splashed on the toilet seat, under the toilet seat and on the floor and feces down in the toilet. That was so nasty. It was late and we were both dead tired and my son had to be out on the field ready to play by 8am. I took a washcloth and shampoo and cleaned the toilet good myself and threw the linens in the corner of the bathroom. Aftward, another thought came to mind. I called for my son to stop unpacking his things and I ran to one of the beds and pulled back the covers to confirm what I hoped not to find - big yellow stains on the sheets. They were on both beds. I ran up to the front desk and asked for a manager. By this time it was just too late to go looking for another hotel and I was afraid of encountering the same thing again. The manager offered to change all of the linens for us and clean the room herself. She was clearly upset about this and very apologetic. I took her up on her offer and took my son to the bistro. The server, Gary, gave us our food and drinks on the house. We were back in our room in about an hour. We never really felt comfortable here and we didn't stay longer than we had to. I am a Titanium Elite Marriott rewards member, so you know I've spent a lot of nights in Marriott hotels. This was by far my worst experience. I do want to commend the staff for handling the situation the best way they could and for remaining friendly and professional. read more

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To say this is a a Marriott property is an insult. I had no choice but to stay here Company trip company funded. This is Beyond gross blood stain on the sheets, mold in the room, bathtub has chips in it, stains on the carpet dust everywhere. And the kicker Bed Bugs. Do not stay here. read more

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Horrible experience. Calling this a Marriott property is embarrassing. Long time Marriott member and this place is NASTY. Sticky floors, water leak from mini fridge and broken down couch. Save your money and keep driving somewhere else. read more

I was a bit skeptical based on the reviews but this was a great hotel to stay at when I was in town for work. It was clean, the staff was nice, and it was very quiet. Yes, it could use new paint and some general updating but I'm not buying the place. My only complaint was that the breakfast items are very expensive for what they are, but there is a lot of stuff around (Chick-fil-A, Panera, Starbucks etc.) that you can go to instead. read more

Clean hotel with friendly customer service. I appreciate that they wrapped the remote control for the TV in plastic so you know it's been cleaned. The rooms are a little old but still spacious and clean. Their restaurant/bar are not open due to COVID but they do offer drip coffee in the morning if you drink that. They also have a fully stocked market next to the front desk with drinks, little wine bottles and snacks. I stayed in a room on the first floor where you can hear a lot of the street noise outside. read more

This Hotel is in terrible shape, the carpets in the rooms and the hallways are nasty, our floors felt like we were stepping on gum. The toilets are so old that they have urine stains stuck to them. It's extremely dated and not well kept. Our room was close to the exit door on the second floor which is broken and slams extremely loud any time it's opened. The service is terrible. I had to call, and visit the front desk 4 times just to get toilet paper. The only thing that was decent is that it's in a good location other then that it's not worth the money. I was over charged on my CC and the manager was not helpful at all. I would never stay at this property again. read more

I like the décor of the place and my room was nice and big! I definitely felt safe here. It is clean and filled with tasteful colors. I got a suite, so it had a separate sitting area and bedroom. It was huge! I'm glad, because the gym was under construction so I had to workout in my room. I definitely wasn't in need of space. I liked having a fridge, but it froze all my food! It was too cold in there and I had to throw out my food anyways. Strangely enough I asked for lotion in a note to the housekeeping and I never got it. They did take the tip though! I could have called to get more, but I found it weird they don't automatically leave lotion in the room. The road is incredibly congested after work. If you miss the turn into the Marriott, it will take another 5-10 minutes to make an (illegal) u turn at the light. read more

This hotel was by far the dirtiest, most horrible hotel I've ever stayed at. We got a room and it was filthy, with literally something dripping from the walls, stains on every carpet, multiple blood spots and urine stains on the mattress, the phone was so dirty I don't think it's ever been cleaned, and the pillows had makeup on them. I complained to the front desk and the moved us to the only other room they had available which smelled of cigarettes and the bathroom floor was covered in hair and pubic hair. See pictures below for reference. This was noted as a 4 star hotel on Priceline which is an absolute joke. Their cleaning practices were supposed to be increased during covid, so I can't imagine how poor this hotel is on a normal day. read more

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Front desk clerk was very friendly but other than that, nothing positive to say. I booked because Courtyards are typically great. This hotel is older and in need of repairs and updating. I actually spoke the words "it's really creepy here" to my husband. Looks like there was some sort of work going on but there was no mention of that on their website. Just not a good experience at this hotel. read more

Don't let the renovated lobby fool you. A tired hotel that could use some love. While my room was not dirty, it was very old. First night there was no hot water but that was fixed within an hour. Poor selection for a continental breakfast to include hardboiled eggs. Their bottled skim milk was spoiled on the two occasions I tried it. Hotel gym needs work, its AC is broken. There is a wasps nest inside it. But, they have Starbucks coffee available all day long which is nice. Staff was friendly. Room TVs connect to Netflix and other streaming services. The rooms need work put into them to bring them into the 21st century. Water pressure was excellent though, and I found the beds to be comfortable. read more

Courtyard by Marriott Birmingham Hoover - Wasp nesting on the roof of the fitness center - Hotels Near Me - Hoover, Alabama

The people in the bistro are not accommodating at all. They act like they don't care about the customer at all and are downright rude. I am a platinum member and expect better. Anyone staying here should. read more

We were passing through and stayed for one night. Room was ok. The sink was clogged and wouldn't drain and bathroom could've been cleaner.

My daughter's whole team was booked here. I did not mind because Courtyard is usually an upstanding and clean hotel. This building was a disappointment. The room smelled like mildew. There were stains on the pullout bed, the shower curtain had mildew, the carpet was stained, the vent was full of dust. This building did not feeal clean and sanitary. As far as staff, each person that I spoke to was helpful and accommodating. read more

Don't stay here unless you literally want to pull teeth to get something as simple as coffee cups. I'm not kidding. We stayed for 4 days and I wish I would have saved money and stayed at a Days Inn because you would receive the same level of service somewhere like that. Supplies: They were putting coffee in our room when they cleaned but no cups or lids. We asked the night before that they be sent up in the morning. All the lady did was write it on a piece of paper and say okay. They never came. We basically had to beg to get them. I eventually spoke to the manager and she said "this has been a problem hotel" and "everyone is new and doesn't know where everything is." Seriously? They know where everything but coffee cups are?? When we asked for them at the front desk another day, they gave us party cups that said "congrats grad." I really hope they were clean and weren't removed from another room. It's something so simple yet we spent each of the 4 days we were there begging for them. My friend had the same issue and they literally brought her plastic cups for her coffee. The manager also told me the staff had to go out and buy coffee cups... like why aren't you ordering supplies for your rooms?? Cleaning: We came back one day and noticed they didn't clean our room at all other than emptying the trash. I called the front desk and said we would be leaving at 3:45 and asked for someone to clean our room when we left. 5 minutes later a housekeeper came in and said "what do you want?" It was so uncomfortable and awkward. Like how do you say "um, do your job" nicely? She started making the beds and threw our pillows on the floor... I was frustrated so I spoke with the manager and she was nice enough to give us 2000 rewards points and had the head housekeeping clean the room. Having our room cleaned is a basic service hotels provide that we are paying for. If we didn't want our room cleaned, we would have put the tag our and collected the rewards points. The Hotel: This place needs MAJOR updates. Yikes. The carpets are falling apart and are absolutely filthy. The vent in the bathroom was caked with what looked like lint. The shower curtain had spots of mold and I also saw mold in the corner of the bathroom where the ceiling met the wall. I took pictures. The furniture was also beat up and needs to be replaced. My friend's phone in her room was from another hotel and didn't even work because of "faulty wiring." It looked like the 2 large trash cans by the pool hadn't been emptied in a week and were overflowing. The Staff: They seem nice but they don't do their jobs. If they provide anything, it's empty promises. My fiancé was trying to take a nap one day around 1:30pm and there we're about 3 or 4 housekeepers in the hallway being EXTREMELY loud right outside of our door. Like laughing, yelling, and having a great time. I even heard one of them say "I'm pregnant so I don't really work" okay, so what are you doing then? I've never stayed at a hotel with unprofessionalism as rampant. Do yourself a favor and stay somewhere else. Save your money because this less than exceeds your expectations for the Marriott brand. read more

I'm giving this Courtyard a 4 because of the staff. This is an older property and it's kept well. Bistro is nice. Rooms are ok. Clean. Safe. Not the most modern - but the staff was excellent Very friendly and professional. Great people. read more

I would give this place negative stars if I could. The filthiest, most disgusting hotel of this chain I have been in. 1. They booked me king suite but arrived to find it not available (???). 2. Put me in a regular king room with blocked sink (wouldn't drain) and broken thermostat. 3. Then switched me to a king room which had a broken thermostat and was FILTHY. Why didn't I switch again? I was passing through town and only there for one night and it was already 11 pm so I didn't want to go looking around in a strange city for another hotel. The filthy room had dirt/stains/marks all over the already dark carpet. Had smears on the walls, one of which was the color of poop. Had yellow drops/ stains on the ceiling above the shower. Had COCKROACH carcuses on the floor in main room. Had a LIVE BUG crawling on the bathroom floor next to the shower. Had a small BLOOD STAIN on the bed sheets. The room looked like someone had done a very cursory job, not really caring if it was clean, certainly not maintaining any kind of protocol. This degree of carelessness and filth in an ongoing pandemic is apalling. I would think they would be more careful, not less. This was a stark difference to the hotel I had stayed in the night before, which wasn't fancy, but was at least clean. Super clean, in fact It was the hilton chain, which I'm not used to, and I was looking forward to going back to the marriott chain, which I am used to. However, this hotel gives the chain a black eye. read more

BUGS under the covers! We stayed here for two nights over the long Memorial Day weekend. I've stayed in several different Hoover hotels along Hwy31 and US150 over the years. First time in the Courtyard by Marriott in a while. The staff was friendly. The room was recently 'remodeled'. Both nights I was eaten alive by BUGS under the covers. My wife wasn't. But it's the same thing with mosquitoes etc. They come after me but not her. For that reason I made no 'allegations' to the hotel staff. But I'm certain there was something in that bed chomping on me! Bad bites on both legs, both nights. I have no idea if it was bed bugs, scabies or crabs. We came down for a wedding/family reunion & only stayed in the room abt 8 hrs each day - just long enough to sleep - since we were otherwise tied up with family. I frankly was too busy to think about it after the first night, and stayed on to let it happen again on night #2. Sure enough they bit me again. Just a warning to the wise that this place has BUGS under the covers! read more

First, let's get to the good. It's convenient, safe, and clean. It has the basics covered. My bed was very comfortable, the TV was new and big, and the location was quiet. Plus, there's a Jim and Nick's BBQ next door, which is delicious. Now, the bad. The hotel layout is odd. It's not easy to get from the rooms to the front desk. Parking seemed to be tight as well. Attention to detail is missing here. When I got to my room, as I was putting away my shave kit, I noticed the hotel shampoo is Paul Mitchell. Nice touch. However, by leaving me two conditioners and no shampoo, they suggested I need some extra hair therapy. A visit to the front desk fetched me some shampoo. As I was preparing for my day, I found the ironing board was missing. There was an iron, just no board. A call to the front desk had one delivered. Unfortunately, the iron was a piece of crap and leaked all over my clothes. Fail. The phone by the bed did not work. Luckily, there was one on the desk that was in working order (so I could call for that ironing board.) When I returned to the hotel the next night, my room keys would not work. Another visit to the front desk to get them fixed. However, to note I have a big concern here: I just told the clerk I was in room 2xx and she just made me new cards without question. She didn't ask my name or for ID. Big red flag here. Overall, it's not a bad place. I just expect more as a business traveler and this place marketed as a Courtyard just misses the mark. read more

I have very few complaints about my stay at the Courtyard Birmingham Hoover. I booked online and got a great deal for my last minute booking. Checking in and out was incredibly easy. I can't speak to the amenities or lobby, as this was a one night stay and the room and the back of my eyelids were about all I got to see. The room was very clean and comfortable, situated on one of the upper floors, and featured a true balcony. Everything that needed to be there was there, and the hotel was quiet. The beds were very comfortable and, though we didn't use it, there was a very nice LG 32" LCD television in the room. A few complaints would be the tiny pillows, thin towels, and lack of enough parking closer to the building. Also, my particular room had an old smoke odor, though the facility is ostensibly non-smoking. All-in-all, not a bad stay if you can get a good rate. I wouldn't pay full price, however. read more

Overall my experience here was not great. Checking in and getting the room key was fine. They have a "bistro" (as they called it) in the lobby where they have a happy hour at night but I found out the next morning that they do not serve free coffee in the lobby and the food at the bistro is expensive. It's no better than the local fast food place and much more pricey. The room was nice, housekeeping did their job, ice machine worked, everything was clean but the layout of the room was strange. Not as flowing or natural as many other hotel rooms. Mini fridge was nice but I like to see a microwave also. Then we get to my real problem. I was here on business, my company booked the room for me and I put down my credit card for incidentals. However, without telling me or my office, they need a faxed credit card authorization form to actually charge the room to the card it was booked on. Two issues I have with this... They didn't tell me or my office until the morning I checked out. AND I didn't have this done at another local hotel I stayed at a few months before. I won't name that hotel but.... It's the one I will stay at from now on in any city. read more