We stayed here and had our car valeted so it would be safe or so we thought. They parked it in a…read moregarage with NO camaras and it was STOLEN that night. The hotel and Valet company DENY responsibility which is total BS. It was a planned and they have people there stealing. DO NOT USES THIS HOTEL OR THE CROOKS THAT RUN THE VALET!!!!

Absolutely horrible hotel! Hotel was filthy, the sheets in my room were dirty and stained! When I…read moretried to park, they didn't have any place to park. I had to park on the street where I was harassed by homeless people saying they were breaking into cars. This place is a nightmare.

I was quite disappointed with my current stay at this hotel because last time I was here everything…read morewas wonderful. My bathtub had quite a few hairs from different cultures in it and I had to rinse and wash the walls and the tub before taking a shower, The screws around the toilet don't have covers and the trashcan in the bathroom is dirty and scuffed. When the sun hit the room, I realized how dirty the flooring is. To top it all off the hotel had our checkout time mistakenly for 6:15 AM instead of 6:15 PM and they were calling the room and banging on the door, which woke me up. Front desk was very apologetic and I certainly appreciate their apology and the mistakes happen but the condition of the room and how dirty the floors are was disappointing.

My colleagues and I were convinced this was a lower brand hotel that had rebranded as a Hilton and…read moreas I came here to review it, it turns out we were correct. It used to be a DoubleTree. First the good... The front desk staff are welcoming, friendly, and responsive. Looking at you Darrell, Ty, and Tamara! The lower level has updated meeting space that can accompany groups for business meetings or other gatherings. There's also a Starbucks in the lobby and Blazer's Grill downstairs available for dinner and drinks. Now for the bad: There's a systemic issue with maintenance in the hotel. So many of us had toilets that would keep running unless you manually manipulated the handle, or lifted the lid, or toilets that had no water at all. Outlets aren't flush against the walls. I had splatters on various windows and walls and floors that I thought was poor cleaning but it turns out someone had repaired something and didn't do a proper clean-up ie plaster splatters from a ceiling repair on wallpaper, paint or caulk splatters on the corner of a mirror or shower stall. In addition there was something left to be desired with cleaning - hairs that weren't mine on the floor, debris under the bathroom counter, hard water stains in the toilet. I slid a small side table over a foot or two and the under rim was sticky. Because so many people in my group had these issues it didnt seem worth it to try to move rooms. This is apparently just the experience for most at this hotel. Then in the meeting rooms one day it was hot like a sauna and the overhead lights flickered (maintenance came to fix the lights). The next day the meeting room was cold like a meat locker. I expect a lot more from a Hilton property. My guess is being close to the University and the airport with University-related travelers and flight crews staying there, there isn't incentive to do better.

I would not stay here again even if I was offered a large sum of cash in exchange for my stay. My…read morevehicle was stolen from the parking lot just last week. They don't do anything to safeguard your property, they didn't seem to care about crimes committed on their property, I haven't gotten an apology, and they had the nerve to charge me for parking "all night" in the very same parking lot that my vehicle was stolen from- no discount for not even getting a full overnight of parking. The "security" provided is not security at all, it's an employee wearing a security t-shirt that stays inside the building. They don't have cameras. When I asked if this type of thing happened often, I was told "there were two vehicles stolen a few weeks ago during a thunderstorm when it was raining really bad". That being said, safety is not important to hotel staff or management, you as the customer are not important, customer service-non existent, if you plan to stay here for "convenient location", please look elsewhere. You may just wake up to find that your car has been stolen from the parking lot. Based on the lack of empathy, concern, and surprise shown by hotel staff, I can't help but wonder if it was an inside job. I can only recommend you staying here if you are an idiot that likes taking chances. *update- police informed us today- one week later that hotel staff heard the vehicle alarm going off, walked outside to make sure it wasn't his personal vehicle, and saw the stolen vehicle "aggressively reversing and exiting the property".... And yet the hotel staff did absolutely nothing about it. He didn't call police and he didn't tell anyone of this info until days later. This staff member was present when I was in the lobby calling police three hours later and he made no move to tell us these details then. Additionally, it is obvious the vehicle was being stolen at the time because the vehicle drove through the "arm" at the exit while leaving the scene. What great integrity this gentleman has! He clearly doesn't care about anything except doing the minimum to draw his paycheck. I repeat- do not stay at this hotel!!!

Very easy to get to, and ample, lighted and gated parking at $15 / day. Note - both Home2 Suites…read moreand Hilton Garden Inn are housed within the same building, but on different sides of it. We were greeted and oriented by Ms Doreen on arrival. She recognized us a Hilton Honors members which was really nice because it often does not happen. Our first floor room was large, well equipped, and spotlessly clean. Morning breakfast buffet offerings were healthy, fresh, and varied. A hostess took our room number, and we chose our own seating. The coffee was excellent! The property is a bit dated, and the room fixtures hum to a tune of their own, but it was a comfortable stay in the city.

I enjoyed my stay here for one night quite a bit! The room appeared largely clean and was very…read morespacious. There are a lot of great amenities like free breakfast, water refill in the gym, and ice machines on every floor. The location is pretty central in downtown which made it easy to find some good eating. For guests who are concerned about security -- the parking lot is gated but it's near quite a few other parking lots, and it's not really fenced off. I didn't find it entirely too secure but everything passed without incident. I would stay here again if I ever have need to be in Birmingham again!

It was not a penthouse,it was one big hotel room. I couldn't edit my original review.read more

Hilton used to be synonymous with a comfortable, luxury stay. The only good thing about this…read morelocation were the Crabtree & Ecely products! Unfortunately our conditioner was completely empty. We did not have a single complementary bottle of water! I guess we BYOW?! The toilet handle was broken. The iron steam reservoir did not have a cover. The hallway carpet design looked like it had "worn-out" areas. Another plus was that with 2 adults and 2 young ladies we had hot water for everyone. Another low was the toilet paper was one ply! Maybe it flushed better?! More attention to detail and making the guest experience feel like they are being pampered!

I booked my reservation by phone. Got there after dark. And without ANY notification from the…read morereservation OR check in. Was I notified about a PARKING FEE. Got home the next week and noticed my Credit Card was charged for parking. When I called they informed me the customer SHOULD ask if there was a parking fee. I travel OVER 30 weeks a year. And I'll tell you this. Hilton got their LAST DIME from me.

The Westin Birmingham is centralized in the Uptown District…read more When I attend events in the area, I park in a nearby parking deck and use skywalk to get over to the hotel. The hotel is always clean and quiet anytime I am there. The restrooms are clean and spacious. This is a great hotel to visit if you are in the area. Location is very convenient to many restaurants, shops & venues in the city!

We stayed here for about 12 hours on our way to FL. The breakfast voucher was nice until you go…read moredown to breakfast. It feels very thrown together. I ordered the Avocado Toast and it came on bread that was barely toasted, butter and half an avocado that was sliced. (Pic attached). My daughters pancakes were cold and my husbands omelette came about 15 minutes after our food. The omelette tastes like fish. We left the food on the table since 2 of the 3 were free and left $10 for the server. We then left and went to Santos Coffee shop. It appeared others were doing the same thing we did. The options were better but when we tried to put it on our room we were told they were not associated with the hotel and needed to pay. The hotel in general seems to be in a good spot right across from UAB Stadium and some food options. The hotel itself is very run down. We would not come back.

Not a bad stay at all…read more It's an old bank and still has some of the old stuff incorporated into the design. It's a cool building on the outside too. Nice remodel into a hotel and very creative as well. I peaked into the rooms being serviced while I was leaving and none looked the same as mine in the inside. My room had a cool mail chute built into the wall. There is also the old directory in the lobby that listed the branch managers and workers that were on each floor. The inside interior design is very well done. The lobby area is so pretty. I love the graduating wall paint. Incredibly cool. My room had some strange nooks and crannies in it that really made it even cooler. There were windows tucked into tiny corners. Tons of uniqueness. The room was clean, well stocked, coffee maker worked, hot waster came fast, and the bed was super comfy. So much in fact, I thought I was home when I woke up to use the restroom in the night. My only gripe is the it's a bit rough around it. Not much you can do about that. The homeless people that are around are sad to see, and there were quite a few. I wish more could be done to help them. It's tough to sleep in a $250/night room and know people are asleep on the ground outside. Not shaming these fine folks, but it is what it is. I'd return. For sure. '26 - 50

When I stay in Bham, I enjoy the Elyton. The ambiance is nice, it is an elevated experience. Some…read moreroom are much bigger and impressive than others but they all have the same accommodations and decor. There is a cute restaurant downstairs and a rooftop bar with a nice view. I usually order in for breakfast and the food comes quickly and as ordered. The fitness room is the biggest problem for me. It is small. Even if it had the same equipment in a bigger space, that would be an upgrade. Although, more equipment would be ideal. The elevators are the other issue. They are very slow. Though, I appreciate the vintage touch. I am an elite member and was told that my late checkout could be at noon... a regular customer would be able to stay that late. On a Wednesday in Bham? I found it to be a little bit disingenuous. Other than that, I will be back.

Outstanding customer service. Nicki at guest services was so kind to us and extra thoughtful for…read moreour kids. Everyone was so welcoming and kind from the valets to the restaurant staff. Location is so convenient and some great food options in walking distance. Highly recommend.

Went here for a bday brunch and the selection for the four course meal was just okay to me. I wish…read morewe had left so we could have more selections and not a set menu. I had a burger without the egg and it was good. The shared items were just okay. 58 dollars later; don't have to do that again. The server was ok with not much personality.

Terrible, disgusting hotel and even worse management. The local manager, Tonya Williams, is an…read moreoutright liar. Do not stay here at all!! I would rate this Hilton property 0 stars if we could. We are loyal Hilton Diamond members and have stayed at multiple Hilton properties around the world. This was one of the worst properties we have ever stayed at. We stayed here in February and from the time we attempted to check in, it was disappointing. We were upgraded due to our Diamond status and upon checking into our room it was absolutely disgusting. The bedsheets appeared dingy and the bathroom was gross. There was hair on the ground and a vomit stain on the tile. So vile! We called downstairs right away and were moved to another room that was not much better. However, we were there for a family function and has other guests arriving that we has suggested the hotel to. We did notify the manager on duty and he told us he would escalate our concerns. The next day, the hotel manager, Tonya was on sight and sat down and spoke to us regarding the issues. She agreed that our experience was 100% unacceptable and promised to compensate our Hilton Honors points for our entire stay. She assured us that she would make this happen. Also, despite our complaints and meeting with her, our room was never even serviced by house keeping our entire stay. Now over 1 month later after no follow-up call or email, we contacted her and at first she acted as if she has no idea what we were talking about. Then she stated she escalated the issue to corporate but was unauthorized to issue more than 20,000 points, which covers absolutely nothing. And stated there was not really anything for her to do! She totally and outright lied to us, after she had assured us in person and in an email that our entire points would be compensated. She even had the audacity to even yell at us on the phone. This is not the type of experience I expect as a loyal Hilton Diamond Member. In conclusion avoid this disgusting and poor quality Hilton property at all costs.

The Redmont Hotel was a very good stay for me. It is an older hotel, but they have updated it in a…read moreway that works well. The room felt functional, comfortable, and nicely put together. Tonya checked me in and was very kind. I had a king bed and the room was set up the way I like it. The bathroom was nice, and the overall layout worked well. I requested a refrigerator and microwave, and they brought them up without any problem. Juma came up and installed everything, which I appreciated. One good tip is the parking. The hotel has parking, but there is also parking across the street for a fraction of the cost. It was about ten dollars for twelve hours or twenty dollars for twenty four hours, so that is worth knowing if you are trying to save a little money. The location is another major plus. It is very central and walkable. I used Yelp to find several restaurants nearby and was able to walk downtown to different spots without any problem. That convenience really adds value to the stay. I even stopped by the bar and they were kind enough to give me ice and help me out there too. Honestly, the staff here are so nice that it really pushes the experience up for me. In my head this is about four and a half stars, and on Yelp I am happy to round that up to 5 stars.

My parents and I were visiting Birmingham, Alabama for the first time and decided to stay here…read morebecause of the high ratings on the Marriott Bonvoy app. From arrival to check out, we had such great service. Special shout out to Keke who greeted us with a smile, answered all of our questions, and even offered recommendations for activities to do while we were in town. When we arrived, our rooms weren't ready and she called us as soon as they were. The hotel location is central and there are a variety of restaurant and shops you can walk to and many other options not too far a drive. Even though it was sold out, there wasn't too much noise and the breakfast is standard. My mom also got help making a waffle from an employee who was extremely gracious. If I go back, I'd definitely stay here! Thanks for a great first time to Birmingham (and Alabama!)

Our stay here was OK. It's not terrible, but it wasn't great…read more Cons: - thin walls (I can hear conversations in the hallway, doors opening & closing, our downstairs neighbor playing music) - elevators that sometimes don't indicate that you've pressed the down or up arrow on certain floors, very slow closing doors & sometimes you have to touch your room key multiple times for the elevator to start moving. There are only 2 elevators in one area of the building, so you have to wait a while. - coin laundry on the 6th floor with pools of water on the floor - the kitchen sink is leaky so every time you use it, water is coming out on the counter The place itself is clean enough, there's complimentary breakfast. Parking is $25 - if you street park it's cheaper using the park mobile app (though it may be annoying trying to find a spot).