Great nights sleep. Our family was on a road trip and made a pit stop in Hoover for the night. Our…read moreroom was comfortable and clean. Let me tell you...the ladies in the kitchen were the best! So personable and friendly. They set this hotel apart from others. I travel a lot for work and I don't think I've ever encountered such excellent hospitality. I even overheard another guest raving to them the same thing I'm writing. Way to go Hampton Inn. Love on these ladies because they deserve it and so much more!

This Hampton Inn is a decent enough stay and is close to the Galleria Mall and there are also…read moreplenty of restaurant options in the area. The staff was friendly and the bed was comfortable after a long day.

This particular E.bassy Suites is a good choice…read more It is conveniently located just off the highway in Hoover, Alabama. The staff were professional and the room was comfortable. What else could you want in a hotel?

I'll admit, I almost didn't book here after seeing some of the reviews…read more But I walked in and was greeted by three staff members with smiles so big I thought maybe they mistook me for a celebrity. The lobby is gorgeous... my room was spacious, spotless, and--best of all--quiet. Sure, maybe they had a rough patch during construction, but whatever was happening before is clearly history. This is the place to stay in Hoover. Though maybe I shouldn't say that too loudly... I'd hate for it to be sold out when I come back.

Overall, this particular Hyatt is conveniently located in Hoover, Alabama, which is a short drive…read moreto downtown Birmingham. There are also a lot of restaurants in the area and supermarkets (in case you need snacks, water, or an item that you forgot to pack). There is also a mall right here, too. Again, this hotel is in a great location and the staff were friendly and professional.

We arrived to check in to our room at 5:30p and were told that all of the rooms were dirty due to a…read moreconcert. There were several people already waiting in the lobby for their rooms. A lady came up at that moment and entered all the rooms that had been cleaned. We were given one of those rooms. When we went to our room the bed was made nicely. There was only 1 large towel and 2 hand towels. There was no soap the wash your hands at the sink I had to use body wash from the shower. There were stains on the carpet and on the bathroom wall. The bathroom looked old and beaten up. We are Hyatt members and this is by far the worst Hyatt we have ever stayed in.

Average hotel I put only 3 stars for two reasons. Despite…read morethe room being very nice, clean and comfortable, the hotels overpriced ( $13.95 per person) breakfast buffet was extremely disappointing. Cold scrambled eggs, fake bacon with most other items (French toast) clearly sitting for hours. We ate at 8am. As an IHG member for many years, I've not experienced such poor breakfast quality before. I expressed my disappointment upon checking out and the desk staff member stated she would add additional member points to my IHG account which she didn't. So to pay $13.95 x 2 being a IHG member for such a disappointing meal tarnished our entire stay. My wife and I went out to a local restaurant for a quality breakfast unable to eat at the hotel. Never was a credit offered to my bill and as said only a false promise to provide additional points was offered. Very poor customer service at this hotel.

If you would like air conditioning- do not book here. We walked in to our room it was at 76° and…read morethe thermostat was set at 70°. It was clear the AC was struggling. I went down to ask if anyone could check it out- I was told no. The front desk staff told me the AC was on a motion sensor. Interesting. How does it cool when I sleep? I let my friend know- who was in the room; and it was now 77°. We met people in the lobby --- that were sitting there to cool off because their room was so hot. The also had a box fan to sleep. There is no maintenance on call; or anyone available. My option was to stay there, or checkout and receive a refund, as the hotel was fully booked. We opted to leave and low and behold ... no refund. We ended up at another hotel with great AC and breakfast for the same price. But now we have a bill for a room we did not stay in. I emailed the general manager .... crickets. I would update the review to reflect any communication- but I highly doubt we will receive it.

Residence Inn, great place to stay very friendly staff highly recommend this place eight out of 10…read morefor service. Give them eight out of 10 for quality of room service, as well as room comfort level. Great place to stay.

Stayed here a week. I travel a lot usually spend 3 weeks a month on the road in a hotel so I see my…read morefar share of hotels. The staff is extremely helpful and pleasant. The breakfast is typical and average but offers a good variety. The evening social is a nice perk and they offer a decent selection. The rooms are clean and spacious. They are equipped well for a week stay. Beware the spoons in the room were ridiculously small. All the other utensils were normal size but these wow! Maybe it was just my room ? My only complaint was housekeeping. After being there 3 days I asked for light housekeeping (towels, vacuuming) the following day. The front desk person wrote it down I watched her do it. Next day, nothing no service. That evening I went back to the desk and asked for service again the next day and also to get needed towels. Next day, no housekeeping. I was leaving two days later so didn't see much sense in being disappointed again. I understand hotels are having it rough with housekeeping and ask you coordinate for service but they need to follow through. I am pretty low maintenance I remove my trash daily, keep the room tidy but can't vacuum or really wipe down surfaces. I just expect follow through. The property in certain areas is showing some age but they seem to be doing some updates and catching up on maintenance. I would recommend this hotel and would stay here again.

Beds are. comfortable. Shower is sub par. An attachment hose with little water pressure made it…read moredifficult to wash our hair. Two levels of air conditioning- either too warm or too cold. The unit kept turning on and turning off by itself also- making a clicking sound. The counter space in the bathroom is very small. We had to bring the desk chsir into the bathroom to create more space. There was no QR code in the room so no way to see if there was room service. The staff, however, are very personable and that was a very welcoming thing! The hotel needs to upgrade these few things.

This was the worst hyatt we have stayed in. We are Hyatt members and have stayed in many. We…read morearrived to check in for our reservation at 5:30pm and were told that all the rooms in the hotel were dirty due to a concert in town. We had been driving all day and were ready to be in the room, a lady came up to the desk and entered rooms that had been cleaned so they gave us a key. We went up. When I went to wash my hands there was no soap at the sink. I had to use body wash from the shower. There was only one towel in the room and 2 hand towels. The room was not very nice it has stains on the carpet and on the wall in the bathroom. The doors looked like they had been beat up. Very bad for a first impression, I won't be coming back.

I spent two nights here during my family visit to Alabama…read more Checking in was easy since it was mobile. They originally wanted me to move room for the 2nd night since they wanted to upgrade me but I told them I prefer to just stay in my room. My room was pretty huge. The kitchenette included mostly every (large fridge with freezer, stove, microwave, etc.). There was a living room, large desk, large bed, and bathroom was a good size. Closet was large too. I love that there was ample lighting especially to do makeup. Beds were comfortable and bathroom had a spacious shower. Water pressure was great and plenty of towels provided without request. Breakfast and coffees were great. They also gave out cookies as well. The lobby area was pretty big and their dining area had plenty of tables and chairs. I didn't check out the pool but they had that and some outdoor activity areas. The staff was very nice. Parking was also easy with plenty of entrance and exit areas.

Usually a good spot to stay when we drive south, but this time not so much. The suite was worn on…read morenot terribly clean. The living room television didn't work. The freezer had black mold throughout. Not sure we'll stay there again.

We had such a great experience at Ross Bridge, especially at the pool and golf course. Austin was…read moreincredibly helpful...he went out of his way to make sure we were taken care of and even suggested the bikes around the resort, which we didn't even know were an option. That ended up being one of our favorite parts of the stay! We also reserved a cabana, and it made the whole day feel even more relaxing and elevated. Nicole truly stood out...she was attentive, kind, and made sure our experience felt 5-star from start to finish. Even when it looked like she was handling the entire pool area on her own, she never missed a beat and still made us feel like a priority. The golf course was incredible...the first nine holes were especially scenic, and the bagpiper at sunset was such a unique and memorable touch. The food was great, the drinks were on point, and every staff member we encountered was kind and welcoming. Between the service, the atmosphere, and the little extras, it was an experience we'll definitely be back for!

The facilities and personnel are amazing. Mod and the…read moreentire bell staff were great. Mod went out of his way on several occasions to assist us during our stay and departure. Food at Brock's was delicious. Waitresses at Brock's were both great, I feel bad not recalling their names. Highly recommend the pork shank, add a side of grits to make it perfect. I see several reviews that don't match our experience. I can't wait to go back. Golf course was amazing, even with greens not being "ready" after winter. Highly recommend a visit.

If you are a light sensitive sleeper you won't like this hotel. The "black out curtains" don't…read moreclose so it's quite bright in here when they are drawn. I shared a photo taken right around 7am-which is not when I wanted to be up the day after a welcome party and the day if a wedding (when I was a tiny bit hung over from the welcome party & planned to sleep in) I don't know why it's so hard for hotels to get this right now. I never used to have this problem but it's been a consistent issue with most hotels and this is no exception. I will say the water pressure is truly excellent though. I was shocked and am spending way more time in the shower than I normally do. Otherwise it's perfectly fine. Right off the highway, clean. Nothing special but fine.

We had such a pleasant one-night stay at this pretty hotel! I don't know how old the hotel is, but…read moreeverything seems new and fresh. The room and bathroom was clean and breakfast was well done. I had a muffin-size quiche and my son had a waffle. i could use my phone as a hotel key through the Bonvoy app, which was cool. I would definitely recommend staying at this hotel!

DO NOT BOOK THIS HOTEL! Upon Checking in there was a "smell" in the lobby that worsened once in the…read moreelevator. It was horrible to breathe it in while in the elevator. I forgave, dropped our things in the room and left. Once back for the evening, everything was SOOO much worse. while locking the door I thought I saw something on the door and thought it was just the reflection of light off of my watch....NOPE! It was a COCKROACH. More specifically, a German Cockroach. the ones that are all but impossible to get rid of in Apartments. There was another one in the bathroom. Definitely not the type that come out of the sewer. Black hairs all over the place, dirty floors/walls, linens were filthy and gross. I'm not sure anything was clean in that room. I used their WiFi to book an AirBnb that was pretty sweet though. I will never stay here even if it turns over to another brand. they're going to have to tent that whole hotel just to get rid of the Cockroach infestation. I would NOT recommend booking here, EVER. Some of the reviews for this place says they have bugs. NO, they have COCKROACHES. GERMAN COCKROACHES. Not the kind of "Bugs" you want to have! The website say they have breakfast...I wouldn't eat anything from here, especially the HOT breakfast! Photos included, unfortunately there is no cockroach photos because we killed and flushed them before I thought to take any photos.

For the price point this Microtel is a great choice. I have been staying here for years when…read morebusiness calls me to the Birmingham, Alabama area. As for the location, it is very convenient. It is not far from downtown Birmingham, minutes from a mall, and there are several good dining choices close by. The rooms are clean and the staff works to make sure your stay is a pleasant one.