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    Courtyard by Marriott Isla Verde Beach Resort

    3.3 (285 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Courtyard by Marriott Isla Verde Beach Resort Photos

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    Isabella K.

    I had a great time here. The Courtyard by Marriott Isla Verde is very centrally located in San Juan close to the airport and directly by the beach. 2 beach chair and an umbrella were included. The water was very choppy but I loved going for walks by the beach. The pool is pretty warm and open 24/7. While I did enjoy the breakfast buffet, I didn't like the lunch food. No authentic Puerto Rican cuisine and very bland. The rooms were nice and we had a beach view but there were bugs sometimes. Staff were nice.

    View from my 9th floor room/balcony
    Nate T.

    After a long 9 hours in flight from LAX, I immediately hit the lobby bar for some food and rum lol. Really attentive service from the bartender and I went with his suggestion. Ordered the Puerto Rican longaniza sliders and truffle fries. Paired that with a 7 year old rum from Don Q. My only complaint is I wish the sliders had more meat cause they were delicious. The truffle fries were also better than some places in the mainland US.

    Take a taxi to charming Viejo San Juan,. An early breakfast at La Mollorca or Café Manolín + Café con Leche/Mollorca Pastry!
    Dutch S.

    This is one of the most wonderfully managed hotel properties on the island, it's classy and relaxing. There is often entertainment. The beach area cannot be beat! Service here is top notch and the place feels like Puerto Rico. It doesn't feel like you're in Florida or just any other sunny spot, the food the music speaks to the pride of this island! Do not hesitate to book here he will absolutely not be disappointed, it's not only a favorite of visitors. It's a favorite of locals who want the best! Enjoy, its charms and welcoming nature!!! A WINNER! A genuine Puerto Rican experience, top hospitality of fancier hotels but TOTALLY relaxing and never boring. Class all the way! PS The Bellman Staff offers warm welcome, excellent service the minute you arrive to the property! They take great pride in their work!

    Enna J.

    Pros: 5min from airport beach front access to beach umbrellas and lounge chairs (free with wristband) casino, quick cafe, and restaurant on site the restaurant has indoor and outdoor seating huge pool area with restaurant services available poolside the quick cafe has coffee and pastries that have prices comparable to major coffee shops clean and cozy rooms with view friendly staff Cons: resort fee not fully explained at checkin upgrade fee not explained at checkin -was told I was upgraded due to Marriott status (upgraded a king partial ocean view to king full ocean view) they give a casino voucher ($5) at checkin however it's only if you spend at least the $5 upfront and it's only for table games. Paid Parking garage fee daily

    Balcony view
    Drew O.

    Super nice check in after 1am. Took delays stateside for weather. Casino open till 2am. No restaurant or room service open after 11pm; lame. Huge comfy rooms. No rolling brown outs today. I got upgraded to a nice partial ocean view room on the top floor 12. I am a Marriott guy and fan.

    Bar area
    Joel Jz Z.

    Nice place to hang your hat for a couple of days while visiting some family nearby. The hotel has a great breakfast buffet under $20.00 and excellent service. Bar is busy at night out back with great staff who make drinks for you. Casino was adequate but took some Benjamin's from me. Comfortable room and spacious. Enjoyed the beach while we had time in the mornings this week it just happened to rain each afternoon.

    Casino View
    La-Tonya C.

    I don't usually make reviews about all of my traveles but I had to do one for this property. This resort is very attractive even though it's under construction which wasn't intrusive to the guest. It's right behind the airport which didn't bither me at all and I figured how convenient lol. The Front Desk Staff and Concierge were AMAZING and so accommodating, the Casino Staff need a hospitality/good manners course regardless if you speak English or not you can be pleasant and smile at ALL guests. The Valet/Parking Staff were awesome and hospitable. The rooms are spacious and we took advantage of our balcony daily to watch the sunrise each morning but the mattresses aren't that comfortable and the carpet needs updating. I would definitely come back but what makes me hesitant is the beach rules. The Beach Staff were collecting the chairs and umbrellas while they were occupied by seniors(My Mom being one of them), a pregnant woman and the rest of us who were relaxing. They also collect the umbrellas at 5:30 pm and 6pm they collect the chairs even though it's officially Summer and we have the difference in daylight hours. My mother is a senior citizen and that was extremely disturbing to us. We were sitting on the ground each day after the chairs were collected. In all my travels, I have never seen a practice like that at a resort. Don't get me wrong we understand rules but it didn't make any sense and it wasn't hospitable. My Mom was extremely upset the first day but we just adjusted after that so that we could enjoy ourselves. I would encourage management to come up with a better system for Summer hours especially for a beachfront resort. Other than that, I'd suggest this hotel.

    Beautiful city lights seen from our table
    Kel M.

    All the staff we encountered here had a friendly, positive, fun attitude. Lena checked us in and lifted our spirits. The gentleman who helped with our bags was efficient and oriented us to the room features. Raphael was our waiter in the beachfront restaurant with gorgeous view; and he was very accommodating to our diet needs and allergies. The property was very pretty and updated, and the lobby was under construction, walled off in a tasteful manner. We'd love to return to the Courtyard by Marriott Isla Verde.

    Vista is incredible!

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    Courtyard by Marriott Isla Verde Beach Resort Reviews in Other Languages

    Review Highlights - Courtyard by Marriott Isla Verde Beach Resort

    Back to hotel--they do enforce COVID protocols with temperature scanners, and sanitizers everywhere and must wear mask except for on the beach.

    Mentioned in 4 reviews

    Read more highlights

    TRYP by Wyndham Isla Verde

    TRYP by Wyndham Isla Verde

    (99 reviews)

    $$

    Worst Hotel Experience - Misleading Photos & Unprofessional Management…read more We recently stayed at TRYP by Wyndham in San Juan, Puerto Rico, and it was without a doubt the worst hotel experience we've ever had. We had booked this stay to celebrate a special occasion--our anniversary--and were extremely disappointed from the moment we arrived. To be clear, this review is not a reflection of the front desk reception staff, who were courteous and doing their job. However, the property itself was nothing like the photos advertised on Expedia. The exterior of the hotel was run down and immediately gave off an unwelcoming, neglected impression. Despite our initial concerns, we tried to keep an open mind and proceeded to park our rental car and check in. The experience quickly went downhill from there. As soon as we stepped into the elevator, it was clear that cleanliness was not a priority. The floors were dirty, the walls had visible smudges, and it was obvious the area had not been properly cleaned or maintained. We hoped things would improve once we got to our room--but it only got worse. The hallway leading to our room had a strong, unpleasant odor--like mildew or damp laundry left out for too long. When we entered our room, we were absolutely appalled. The shower was filthy, with so much buildup on the glass door that you could barely see through it. The tiles were broken, the caulking was cracked and discolored, and there was an accumulation of grime in the corners that made it clear the bathroom hadn't been properly cleaned in years. We were in the room for less than two minutes before deciding we could not stay there. We immediately returned to the front desk to ask for a refund, completely disgusted by the conditions. That's when things took an even worse turn. We were told a manager named Juan would assist us. Unfortunately, Juan was completely unhelpful and unprofessional. He brought us to see an "upgraded" room with an ocean view, which was just as bad--scratched-up mini fridge, dirty nightstand with old drink residue, and no real improvement in cleanliness or quality. When we told him we still weren't comfortable and offered to pay for one night if they released the rest of the reservation, Juan became difficult and dismissive. He refused to let us speak to a manager named Griselda, despite multiple requests. He insisted he was the only one in charge and claimed the reservation couldn't be refunded because of Expedia's policies--even though Expedia told us it was refundable. We were only able to resolve the issue after offering Juan $100 in cash--at which point he finally agreed to release the reservation and process the refund. Ironically, we witnessed him smoking cigarettes while on duty, which tells you everything you need to know about the level of professionalism at this property. We left and walked one minute down the street to Royal Sonesta, which was a true 5-star experience and exactly the kind of place that matched our expectations for a special celebration. TRYP by Wyndham San Juan is a complete misrepresentation of what is advertised online. It is dirty, outdated, and poorly managed. Juan, in particular, has no business working in hospitality--his behavior was sketchy at best, and I will be disputing the charge with my bank, as I have video proof of him confirming the refund. Avoid this place at all costs. Spend your money somewhere you'll be treated with respect and provided with a clean, safe place to stay.

    Not many people write about three star hotels. First of all, they aren't exciting, not at all as a…read morematter of fact. Secondly, they are generally not bad enough to write an intriguing story about finding a dead rodent in the bed. Thus, they fall into the general category of: it's there, there is nothing to say about it. As the first time visiting this particular brand segment of Wyndham, it was a rather pleasant surprise. While the roof above the car pull-up area may have been leaking, there was a gentleman opening the door. The lobby interior is solid, in some elements beautiful for its star level. Front desk was to the point, without too much friendliness or rudeness. The room was decently sized and while no upgrade was provided despite status, it had extremely comfortable feather pillows. All elements of the room were clean and WiFi worked flawlessly. The room is quite nice design wise for a property of this caliber also. As a whole, this Tryp by Wyndham property is best compared to an Aloft or a Hyatt Place. It gives a good night's rest and is a solid representation of what a 3 star hotel should be.

    Embassy Suites by Hilton San Juan Hotel & Casino - Pool Bar.

    Embassy Suites by Hilton San Juan Hotel & Casino

    (203 reviews)

    Love a hotel and casino combo! We wondered in here while…read morewalking from the airport towards the port (no, we didn't walk the whole trip to the port). We saw the word casino and knew we had to check it out. The lobby was pretty nice, with a similar set up to the Gaylord in Orlando. It's a huge open space with plants and a koi pond in the lobby. They also had a nice craft market in the lobby featuring local vendors with baked goods, clothing and jewelry. If we weren't on a mission to get to the port, we could easily spend the day here!

    Okay for a night, extended stay might be rough…read more Came here as our rest stop before jumping on a boat for the southern Caribbean. Ground floor is lively, with a 4-way intersection in the middle of a manmade grotto and a handful of shops and stops along the outskirts. There's a lovely pool area in the back, and the casino is not too crazy when it's open. The room we stayed in was a little worn, weirdly humid and slightly damp smelling. The linens were clean and the amenities worked, but the room definitely showed its age. View from the window was of a lot of buildings, so not much to look at. Front end staff were friendly. Public spaces were clean, and the gym was small but good enough for a hotel gym area. Breakfast is a quarter of the ground floor. Plenty of seating, lots of options. Food was okay, a step above other hotels but still a low bar to clear. All the breakfast basics with omelette options. It's a perfectly fine stop if you're planning on going someplace else the next day. If you had to spend a lot of time here, I'm sure the issues would mount exponentially. Given its location to the cruise ports and airport, it's good enough. For travelers, Make sure to check which pier to go to if you're cruising. This hotel doesn't offer shuttle service and there's two ports on that side. If you get off at the wrong one, it will be a 1.5 mile trek to the other.

    The Royal Sonesta - San Juan - Our room, city view. Not a great view

    The Royal Sonesta - San Juan

    (92 reviews)

    Stayed at this hotel during spring break with my husband and kids, and we really enjoyed our stay…read more The grounds are beautiful, and it's within short walking distance to a lot of great restaurants in addition to the solid options on the resort itself. We specifically chose this property because it was one of the few with a true pool bar, which was a big plus for us. My kids had an amazing time between the pool and the small playground nearby, they were fully entertained. That said, like most resorts, the pool area fills up quickly and lounge chairs are usually claimed by around 8am. If you're not an early riser, it's tough to snag one unless you rent a cabana. It wasn't a big issue for us since we spent most of our time in the water anyway. There's also easy access to the beach, which was a nice bonus. I took advantage of the 24-hour gym daily nothing over the top, but definitely enough equipment for a solid vacation workout. I went early, so it was always pretty empty, though it started to pick up around 7-8am. The food was consistently great. We had lunch at the Aqua Bar every day and never had a bad meal. Drinks were also good, though some were stronger than others. I'd recommend skipping the frozen drinks if you're looking for a real buzz they were pretty light on the alcohol. Overall, a great stay, and I'd definitely come back with the kids again.

    This was the typical touristy resort. There are no bells and…read morewhistles or hospitality specialist. The fool was standard American player. Average quality average taste. The rooms were a nice size in the amenities pretty standard as well. This is more of a laid back, middle age clientele . The only other drawback to the staff not being hospitality, oriented was the sand fleas. The food was better off the resort .

    Hampton Inn & Suites San Juan - Breakfast Area

    Hampton Inn & Suites San Juan

    (125 reviews)

    $$

    Great experience at the Hampton Inn…read more Very reasonable prices when booking given similar hotels in the area. I have stayed at Hampton Inns before and have always been happy with their services and amenities...and I was only reassured by the tons of positive reviews online. Room was great with a comfy bed, large TV with lots of channels, adequate HVAC system/climate control and shower water pressure. Good free breakfast as you can expect from a Hampton Inn...juices, coffee, yogurt, breads and some hot options like eggs and sausages. One of the unique and interesting features of this hotel is a free happy hour. Nightly, in the lobby, during certain hours there is a free happy hour that serves soft drinks, wine, beer and hard liquor. There is a pool just past the lobby with pool chairs and a grill. Location is great, close to the airport, in the popular Isla Verde area with lots of eating options nearby. Metropol, a great and reasonably-priced restaurant, is right next door within walking distance. About a 10-minute (0.5 mile) walk to the beach. Parking is about $16 per night and there is a gated lot.

    We arrived at the hotel at 3:20 p.m. and I was told my room was not ready yet. No problem check in…read morewas 4:00 p.m. so I asked the hotel to hold our luggage which they did and we would get something to eat. We were traveling since 4:00 a.m. so we were all tired and hungry. I was told I will get a text by 4:00 p.m. when my rooms would be ready. 4:00 p.m. came and left no text no call. We took our time walking back to the hotel and when we arrived 4:45 p.m. one of our two rooms was ready. So, we took all the luggage to the first room and waited for the second room to be ready. At 5:00 p.m. the second room was ready. I went down got the key and went to the room. As soon as I entered the room the room smelled like cigarette smoke. I went down and complained. They did send someone to address the matter. The scent was less but you could smell the smoke. I explained to them I was tired and I was travelling since 4:00 a.m. and I wanted to lay down. I requested a different room but according to them all the other rooms in my category were occupied. To me it appeared that they were not taking my concerns seriously no updates no apologies, so I called the Hilton 800 number to see if they could help. They tried to call the hotel directly and they said no one was picking up the call at the hotel. So, I took my phone with the Hilton rep on the line placed it on the desk and told the front desk clerk that Hilton was on the phone. All he said was," I am not the manager." He would not say anything more than that to Hilton rep. The Hilton rep. said that they logged a formal complaint and I should receive a response in three days from the hotel management. It has been over a week and still no response, no apology from management. However, after they were aware of my complaint to the Hilton corporation and I requested that they assist in transferring me to a different Hilton hotel another room magically became available. Before the call all they would say was sorry Sr. we are fully booked. I have been a Hilton rewards member for over ten years. This is not the customer service that I have come to expect from the Hilton corporation. I guess Hilton standards are different in Puerto Rico verses the mainland United States.

    Courtyard by Marriott Isla Verde Beach Resort - hotels - Updated September 2026

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