Worst Hotel Experience - Misleading Photos & Unprofessional Management…read more We recently stayed at TRYP by Wyndham in San Juan, Puerto Rico, and it was without a doubt the worst hotel experience we've ever had. We had booked this stay to celebrate a special occasion--our anniversary--and were extremely disappointed from the moment we arrived. To be clear, this review is not a reflection of the front desk reception staff, who were courteous and doing their job. However, the property itself was nothing like the photos advertised on Expedia. The exterior of the hotel was run down and immediately gave off an unwelcoming, neglected impression. Despite our initial concerns, we tried to keep an open mind and proceeded to park our rental car and check in. The experience quickly went downhill from there. As soon as we stepped into the elevator, it was clear that cleanliness was not a priority. The floors were dirty, the walls had visible smudges, and it was obvious the area had not been properly cleaned or maintained. We hoped things would improve once we got to our room--but it only got worse. The hallway leading to our room had a strong, unpleasant odor--like mildew or damp laundry left out for too long. When we entered our room, we were absolutely appalled. The shower was filthy, with so much buildup on the glass door that you could barely see through it. The tiles were broken, the caulking was cracked and discolored, and there was an accumulation of grime in the corners that made it clear the bathroom hadn't been properly cleaned in years. We were in the room for less than two minutes before deciding we could not stay there. We immediately returned to the front desk to ask for a refund, completely disgusted by the conditions. That's when things took an even worse turn. We were told a manager named Juan would assist us. Unfortunately, Juan was completely unhelpful and unprofessional. He brought us to see an "upgraded" room with an ocean view, which was just as bad--scratched-up mini fridge, dirty nightstand with old drink residue, and no real improvement in cleanliness or quality. When we told him we still weren't comfortable and offered to pay for one night if they released the rest of the reservation, Juan became difficult and dismissive. He refused to let us speak to a manager named Griselda, despite multiple requests. He insisted he was the only one in charge and claimed the reservation couldn't be refunded because of Expedia's policies--even though Expedia told us it was refundable. We were only able to resolve the issue after offering Juan $100 in cash--at which point he finally agreed to release the reservation and process the refund. Ironically, we witnessed him smoking cigarettes while on duty, which tells you everything you need to know about the level of professionalism at this property. We left and walked one minute down the street to Royal Sonesta, which was a true 5-star experience and exactly the kind of place that matched our expectations for a special celebration. TRYP by Wyndham San Juan is a complete misrepresentation of what is advertised online. It is dirty, outdated, and poorly managed. Juan, in particular, has no business working in hospitality--his behavior was sketchy at best, and I will be disputing the charge with my bank, as I have video proof of him confirming the refund. Avoid this place at all costs. Spend your money somewhere you'll be treated with respect and provided with a clean, safe place to stay.

Not many people write about three star hotels. First of all, they aren't exciting, not at all as a…read morematter of fact. Secondly, they are generally not bad enough to write an intriguing story about finding a dead rodent in the bed. Thus, they fall into the general category of: it's there, there is nothing to say about it. As the first time visiting this particular brand segment of Wyndham, it was a rather pleasant surprise. While the roof above the car pull-up area may have been leaking, there was a gentleman opening the door. The lobby interior is solid, in some elements beautiful for its star level. Front desk was to the point, without too much friendliness or rudeness. The room was decently sized and while no upgrade was provided despite status, it had extremely comfortable feather pillows. All elements of the room were clean and WiFi worked flawlessly. The room is quite nice design wise for a property of this caliber also. As a whole, this Tryp by Wyndham property is best compared to an Aloft or a Hyatt Place. It gives a good night's rest and is a solid representation of what a 3 star hotel should be.

The Ritz-Carlton San Juan, Puerto Rico is currently closed for a major renovation project and is…read moreexpected to reopen in early to mid-2025. The renovation, which includes over $150 million in upgrades, is transforming the property into a "reimagined" resort according to News is My Business.

Solo fui al SPA…read more Desde que entras la experiencia empieza, el portero es muy cuidadoso con que persona entrar al sitio. Yo tenía una experiencia de masaje en la casa del árbol, ME ENCANTÓ ! Literalmente estuve desnuda en medio de la naturaleza en una casa en medio de los árboles muy privada pero con mucho por explorar, el masaje y experia de crear tu propio ingredientes es una locura. Al final de mi experiencia y de disfrutar de las actividades cómo la piscina y zona de descanso, la recepción nos regala un hermosa carta con unos brazaletes (que aún conservo). Fue espectacular gracias a todos por hacer mi experiencia tan linda. Era mi luna de miel y si me la gocé Desearía volver pero gastar $2.200USD no me lo permito ...

Truly enjoyed my stay here! We arrived earlier than the 4 pm check in time and had no…read morecomplications. We booked our stay through Delta Vacations and this hotel was a quick and inexpensive uber from the airport. Uber/Lyft were super easy to use to and from the hotel. Staff was friendly from the valet to front desk managers to the cleaning staff. The rooms were clean, pool was a nice vibe with no kiddos, food & beverage service at the beach came in handy and we enjoyed being able to cross the street to a beach umbrella, chairs and a table. I would definitely recommend for a relaxing solo or couples trip. The rooftop restaurant was also good for a quick and scenic breakfast. Hotel was also walking distance to a supermarket, a convenience store and a Walgreens

I absolutely loved my time at Aire de Olive. The beef empanadas were divine. The drinks were good…read moreand the service was good. They decorated my room for my birthday. It was an extremely nice touch. We also had a great time at the beach. I will definitely be back.

Love a hotel and casino combo! We wondered in here while…read morewalking from the airport towards the port (no, we didn't walk the whole trip to the port). We saw the word casino and knew we had to check it out. The lobby was pretty nice, with a similar set up to the Gaylord in Orlando. It's a huge open space with plants and a koi pond in the lobby. They also had a nice craft market in the lobby featuring local vendors with baked goods, clothing and jewelry. If we weren't on a mission to get to the port, we could easily spend the day here!

Okay for a night, extended stay might be rough…read more Came here as our rest stop before jumping on a boat for the southern Caribbean. Ground floor is lively, with a 4-way intersection in the middle of a manmade grotto and a handful of shops and stops along the outskirts. There's a lovely pool area in the back, and the casino is not too crazy when it's open. The room we stayed in was a little worn, weirdly humid and slightly damp smelling. The linens were clean and the amenities worked, but the room definitely showed its age. View from the window was of a lot of buildings, so not much to look at. Front end staff were friendly. Public spaces were clean, and the gym was small but good enough for a hotel gym area. Breakfast is a quarter of the ground floor. Plenty of seating, lots of options. Food was okay, a step above other hotels but still a low bar to clear. All the breakfast basics with omelette options. It's a perfectly fine stop if you're planning on going someplace else the next day. If you had to spend a lot of time here, I'm sure the issues would mount exponentially. Given its location to the cruise ports and airport, it's good enough. For travelers, Make sure to check which pier to go to if you're cruising. This hotel doesn't offer shuttle service and there's two ports on that side. If you get off at the wrong one, it will be a 1.5 mile trek to the other.

Stayed at this hotel during spring break with my husband and kids, and we really enjoyed our stay…read more The grounds are beautiful, and it's within short walking distance to a lot of great restaurants in addition to the solid options on the resort itself. We specifically chose this property because it was one of the few with a true pool bar, which was a big plus for us. My kids had an amazing time between the pool and the small playground nearby, they were fully entertained. That said, like most resorts, the pool area fills up quickly and lounge chairs are usually claimed by around 8am. If you're not an early riser, it's tough to snag one unless you rent a cabana. It wasn't a big issue for us since we spent most of our time in the water anyway. There's also easy access to the beach, which was a nice bonus. I took advantage of the 24-hour gym daily nothing over the top, but definitely enough equipment for a solid vacation workout. I went early, so it was always pretty empty, though it started to pick up around 7-8am. The food was consistently great. We had lunch at the Aqua Bar every day and never had a bad meal. Drinks were also good, though some were stronger than others. I'd recommend skipping the frozen drinks if you're looking for a real buzz they were pretty light on the alcohol. Overall, a great stay, and I'd definitely come back with the kids again.

This was the typical touristy resort. There are no bells and…read morewhistles or hospitality specialist. The fool was standard American player. Average quality average taste. The rooms were a nice size in the amenities pretty standard as well. This is more of a laid back, middle age clientele . The only other drawback to the staff not being hospitality, oriented was the sand fleas. The food was better off the resort .

An Absolute Gem in San Juan - Wish We Had More Time!…read more We stayed at the Fairmont for one night after disembarking from our cruise, and our only regret is that we didn't book a longer stay. From the moment you walk in, the entryway takes your breath away with a massive chandelier made of thousands of pounds of crystal--it's easily one of the nicest hotels I've ever visited. ​The amenities are endless. Whether you're looking for a casino, multiple high-end restaurants, or lively clubs and bars, everything is right on-site. We spent a good amount of time at the pool deck, which was amazing. The pools are intricate and beautiful, featuring plenty of seating and convenient swim-up bars. We also loved the easy access to the beach, which was notably clean and very peaceful. ​As for the room, it was massive and spotless. The king-size mattress was incredibly comfortable, making for a perfect night's sleep. We are already planning our next trip to Puerto Rico specifically to spend more time here!

A really wonderful experience we had here. It had the basics we like in our beach vacations-…read morewonderful beach location (a walkable beach!) with plenty of lounges and umbrellas. A fish and chips lunch available. Morning coffee ( Starbucks or indie) a quick walk away. Beautiful lobby area. Chill pool vibes, too. We were in the banyan bungalows- comfy and quiet- but still close to the ocean. We will be back.

I visited July 23rd through 26th. I got there immediately told that I didn't cancel a second room I…read morebooked. I talked to reservation her name was Alejandra Rosa. The receptionist was extremely rude and didn't want to get Ms Rosa. My name and email address was wrong. Finally Ms. Rosa come out and was saying I was a liar that I never talked to her. I had her number in my phone 4 times her direct number. She still was saying it wasn't her and trying to charge me for the second room I was not using. This took 3 days to finally get resolved. I didn't like I had to interrupt my trip the get this issue straight.

Beautiful but expensive Pros- Beautiful hotel on the beach…read moreand nice pools. Clean rooms and comfortable beds. Cons- Very expensive plus they charge a surprise daily resort fee per day per room and they charge a daily fee for parking!

Great experience at the Hampton Inn…read more Very reasonable prices when booking given similar hotels in the area. I have stayed at Hampton Inns before and have always been happy with their services and amenities...and I was only reassured by the tons of positive reviews online. Room was great with a comfy bed, large TV with lots of channels, adequate HVAC system/climate control and shower water pressure. Good free breakfast as you can expect from a Hampton Inn...juices, coffee, yogurt, breads and some hot options like eggs and sausages. One of the unique and interesting features of this hotel is a free happy hour. Nightly, in the lobby, during certain hours there is a free happy hour that serves soft drinks, wine, beer and hard liquor. There is a pool just past the lobby with pool chairs and a grill. Location is great, close to the airport, in the popular Isla Verde area with lots of eating options nearby. Metropol, a great and reasonably-priced restaurant, is right next door within walking distance. About a 10-minute (0.5 mile) walk to the beach. Parking is about $16 per night and there is a gated lot.

We arrived at the hotel at 3:20 p.m. and I was told my room was not ready yet. No problem check in…read morewas 4:00 p.m. so I asked the hotel to hold our luggage which they did and we would get something to eat. We were traveling since 4:00 a.m. so we were all tired and hungry. I was told I will get a text by 4:00 p.m. when my rooms would be ready. 4:00 p.m. came and left no text no call. We took our time walking back to the hotel and when we arrived 4:45 p.m. one of our two rooms was ready. So, we took all the luggage to the first room and waited for the second room to be ready. At 5:00 p.m. the second room was ready. I went down got the key and went to the room. As soon as I entered the room the room smelled like cigarette smoke. I went down and complained. They did send someone to address the matter. The scent was less but you could smell the smoke. I explained to them I was tired and I was travelling since 4:00 a.m. and I wanted to lay down. I requested a different room but according to them all the other rooms in my category were occupied. To me it appeared that they were not taking my concerns seriously no updates no apologies, so I called the Hilton 800 number to see if they could help. They tried to call the hotel directly and they said no one was picking up the call at the hotel. So, I took my phone with the Hilton rep on the line placed it on the desk and told the front desk clerk that Hilton was on the phone. All he said was," I am not the manager." He would not say anything more than that to Hilton rep. The Hilton rep. said that they logged a formal complaint and I should receive a response in three days from the hotel management. It has been over a week and still no response, no apology from management. However, after they were aware of my complaint to the Hilton corporation and I requested that they assist in transferring me to a different Hilton hotel another room magically became available. Before the call all they would say was sorry Sr. we are fully booked. I have been a Hilton rewards member for over ten years. This is not the customer service that I have come to expect from the Hilton corporation. I guess Hilton standards are different in Puerto Rico verses the mainland United States.

It's a honor to be writing Casa Caribe's first official Yelp review! I just wrapped up an amazing…read moreshort trip to Puerto Rico and stumbled upon Casa Caribe by chance. I was driving by after the beach and saw their sign at front.. intrigued by the name I found their facebook page and was blown away by the photos. Let me tell you, those photos did not lie whatsoever! The presentation for everything was on point, as was the flavors!! I ordered the seafood paella and tasted fresher than any place I've ever had. The only thing that could have made it better was if the rice was crispy on bottom, but I'm sure that's a request I could have made had I asked. In addition to the food, the decor is OUTSTANDING! So simple, so modern, so clean and hip. I cannot wait to be back.. and that I will!

We found this restaurant on yelp while staying down the street at the Fairmont and were very…read moreimpressed. The inside was clean with fun decor (looks new or recently remodeled), staff was very friendly, and the food was awesome! Between the two of us we had one appetizer (shrimp & crab flautas) and one entree (lobster mofongo) and it was more than enough food.