Kandi G.

Happily surprised by my stay here at Marriott! I found this location to be of great value for what was spent. My room was comfortable and clean. The wear and tear was not too bad. I stayed in a king bed suite on the third floor that was close to the elevators. I didn't hear much noise in the hallway while I slept. I love the lobby! It felt warm and inviting! All the staff were so friendly and polite. I got breakfast from the bistro. It came out hot and fresh! Great quality ingredients and good flavor. The parking lot is spacious and they have EV stations. I think I saw at least three! Lots of shopping and eateries around in walking distance.

Aimee N.

This review is more of a 3.5. After reading the reviews I was really excited to stay here. While this is definitely one of the nicest place to stay in Jacksonville, I was very confused if it was trying to be a "nicer than usual" hotel or just a hotel with good rates. The prices were very reasonable for what you get. Rooms are nice- really low on lighting though and no microwave. Pillows on beds are extremely soft. But clean- updated and nice. The interior and lobby looks classy and nice but way too much cleaning product smell. It lasted the three days I was there. Very overpowering. The part that I didn't understand was the pool area. The outside area is so run down and outdated. Plus, there were signs everywhere that the pool was closed. I called to make sure it was still closed and they told me to use their sister property's pool. I went over there to do that. Apparently, the pool wasn't really closed cause about 20 kids were in it when I returned from the other property. All of the signs were still posted though. That was a big inconvenience. I would stay here again though. They had a nice bistro, too. .

For more than 15years we have stayed at Marriott properties and had great experiences un now. What happened to service that Marriot was known for.No longer is room cleaning provided unless you stay for 4 days. Even when they do clean they do not vacuum the room, wipe table tops or change bed linen. Each day we had to empty our own trash cans and ask for new towels. One used to get all the services before Covid but not now. There is no explanation of what is offered at check in unless you ask. Even corporate stated each facility operates different at and each has their own quality of standards. No longer can one expect quality customer service anymore.

Savanna A.

I'll start with the good: Breakfast was wonderful. Standard hotel prices. It's not cheap, but you know what to expect. The breakfast servers and cooks were wonderful. Professional, friendly and helpful. The food was good. (And they have Starbucks) The lobby is sanitized regularly. It smells clean, and looks neat and orderly. The bed in my room is comfortable. I am the person, depending on why I'm traveling, who brings a comforter along with me. I worked for a hotel in college and I discovered that they do not clean the comforter, only the sheets and pillow cases. The bad: At check in, I discovered that I was given misinformation when booking the room. Mind you, I booked the room 2 hours before showing up. Not a lot of wiggle room for severe changes. I was told there would be dinner that evening, there wasn't. I had to go out into town. The lady at the front desk handled me being a little upset very professionally. Then she tried to run my husbands card and said it declined. He had to call and speak with her, to find out that she typed the card in wrong over the phone. My room was fine, however; the couch in my room was filthy to the touch. I ran a sanitation cloth over it and it was black. I put the hotels comforter over it before sitting down. The shower door needs to be resealed. It won't close and water goes everywhere. While cleaning up the water, the towel was brown from the dirty floor. I discovered this morning that you need to make an appointment to use the gym. This was never mentioned. "Do you have a fitness center?" "Yes" was all that was disclosed. The fitness center had cobwebs in every corner. The equipment was clean from the other two appointments who stared at me confused when I walked in. In the evening, I had called the front desk and asked for a throw blanket. I was in my pajamas and already showered, I had no intentions of going downstairs again. Miss informed me I'd be better off coming down to get it. I said "no, that's quite alright, I'll wait" she said "well it's gonna be a really... really... REALLY long time before I can bring it up, you might as well come get it." I reminded her for the third time I don't mind waiting. Two minutes later it was at my door. She was young, so I'm not holding it against her. I did worse when I worked at a hotel. But I was definitely put off by the experience. I haven't called the front desk to ask for anything else. Would I stay here again? Yes. This is the best it gets in Jacksonville, NC. Right here. Other than this hotel, I've stayed at the Hampton inn. These are the only two acceptable overnight stays in the area. Edit: I would not have stayed here had I known that there would be no dinner. Two nights in a row the same lady at the desk told me that there WOULD be then turned around and said there ISNT. This is totally unacceptable.

Tina H.

Easy check in with new employee (she did great). Great variety of snacks and food in lobby for those not wanting to venture out. Love the nooks and crannies in the lobby where groups could meet to work or visit. Pool area looked very inviting. Lobby is clean and well maintained. Bed comfort was good. Barista needs a little assistance. Forgot my drink. Didn't give me a napkin. Ran out of coffees. My chai was the worst I've ever had from a Starbucks.

Lynne P.

I honestly don't know why there aren't more reviews of this hotel. It's absolutely lovely and the staff are very friendly and welcoming. From the Bistro (you can even get in room service) with a bar, to what appears to be a fully equipped gym, the multiple PC stations in the lobby and the patio grouping sets poolside this should be a favorite among travelers. There's even a big screen tv and electric fire around one of the patio sets outside. I usually stay at the Hampton Inn down the street but decided on a whim to check this one out. It was a smidge more but totally worth it. I had the large queen room with 2 queen beds and a sleeper sofa. The sofa was more like a half moon chaise and while it was not used for sleeping I did spend the majority of my non sleeping time relaxing on it. It was SUPER comfy. Wish I had one of these at home. My usual issues with hotels is the sounds from other guests. The only time I heard others was my initial night which was due to the large Marine party they were having with folks milling poolside and on my checkout day I heard the next room come and go (like children do on a summer day) and I think this was mainly due to me being in the bathroom which is up front near the door. The doors are quite heavy which would lead me to believe they're cushioned for sound. I liked the modern touches to this room. I had planned on getting more pictures but time got away from me and I wanted to hit the road for home this morning. This is now my go to place for visits with my friends. I was very impressed with most everything I experienced here. There's even a light in the shower! Thank you Courtyard!

Tonia T.

First time staying at this location. Staff was nice, however powerless (Supervisor Sasha) ... they have a $20 hold requirement for incidentals to be put on credit card. I offered $300 cash, as my cards were packed up in my luggage in car. Supervisor Sasha said yes, that will do but then as I'm heading to my room she says I may need to call my GM to confirm... and of course he said no. So I had to trek back to the car and go through my luggage to find my credit cards. Not the ideal situation when one has been traveling all day. So I will take off 1-star for that. However I will say my room was nice &clean, and I slept sound. Will I stay again... Yes, and I'll make sure to have my credit card readily available.

It is getting 2 stars for the staff and the room. Otherwise, We were disappointed with how hot and muggy the hallways were, how unkept the pool areas was, and that no one had cleaned up the outside sitting area from the previous night. Not to mention the fireplace was broken and unsafe for children. The outside TV speakers did not work either. We are Very shocked at how it was allowed to become unsanitary and unsafe outside.

Domnique M.

Just found a house centipede in my room. I thought no big deal since it was cold outside. The bug however was on a curtain behind a couch making it difficult to deal with it without a spray. I called guest services about the bug issue and requested for a can of bug spray and the hostess proceeded to laugh at my expense and asked if I was "afraid" of the bug several times. She informed me she could not leave the desk since she was the only one on duty. She exclaimed this to a third person who I could hear on the other end. I told her it sounds like you are talking with someone now and she mentioned she was on her personal phone relaying the conversation. I requested for them to spray the room tomorrow and hung up the phone. The fact that the hostess decided to ridicule me really pissed me off and I will be checking out tomorrow morning. This Marriott lost a customer...