Very accommodating. Friendly staff, clean rooms and great breakfast. Enjoyed the room. We had two double queens and a sofabed in each room. We had two rooms. Cassandra read more

Wonderful hotel with a super friendly and attentive staff! Beds were comfortable and the room was clean and fresh. Highly recommended for families!!! read more

Tydrea and the whole staff at Home2Suites in Jacksonville, NC are the best Hilton property we've ever used for hosting a business event. They are beyond accommodating, super helpful and always go the extra mile for their guests! Absolutely best team out there!!!! Too bad the rating only goes to 5 stars cause they blow that out of the water!!! read more

Home2 Suites by Hilton Jacksonville, NC - Training event inHome2Suites in Jacksonville,NC! An amazing team at this hotel!!! Thank you as always! - Hotels Near Me - Jacksonville, North Carolina

I was in town for the Irreverent Warriors event and this hotel was like 10 minutes from the location so I was super excited. Check in was at 4pm but to my surprise, I got a notification that my room was ready at 1pm. Awesome! When the event was over, went to the hotel, I have the app, with the digital key, so I went straight to my room. After repeatedly trying to open my door, I couldn't get in. What's the point of having the app if I have to go back down to get the card keys. Went down waited in line to get the key. Finally got back to my room, it was nice a clean and perfect. I did think it was odd the shower had shampoo and body wash, no conditioner (for those who need it). Slept like a baby. Breakfast was kind of basic. I only stay at Hilton chain hotel, so I am used to what the breakfast consisted of. This location didn't have hot bacon or sausage, no dice fruit, no diced potatoes or hash browns, I don't remember bagels, no cranberry juice and the warmer that they used really didn't keep the prepared food too warm and there was an issue with the container that has the waffle mix in it. read more

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A solid five stars for this hotel. I like Home2Suites because they offer large rooms and most of all they have a full size refrigerator and microwave. Plenty of rooms to spread out if you are doing an extended stay. But this particular Home2Suites I stayed at in Jacksonville has something that many hotels do not have. They have Kimmie who was on the front desk to help customers out. On a recent work event myself and some of my coworkers were flown off a ship back to Camp Lejune early. Many of us already had reservations at this Home2Suites but since it was about two days early when we came back. Despite many people arriving at the hotel Kimmie was able to find rooms for us and moved our reservations to this current day without any penalties as the Hilton site would not let me make changes due to how close it was to checking in. It was also an issue that I went through my company's site but it was all taken care of. That is customer service and what you do not find in many places these days. It is greatly appreciated as many of us were tired after working many hours on the ship and the feeling to sleep in a normal bed after a long helicopter ride you cannot put a price on. Also this hotel was very accommodating in letting us use one of their conference rooms for a brief. Many thanks. read more

Home2 Suites by Hilton Jacksonville, NC - Hotels Near Me - Jacksonville, North Carolina

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Let me start by telling you this place was FILTHY. I am writing to you regarding the lack of the cleanliness standards in which we have encountered in our current stay at the Jacksonville, North Carolina Home2Suites hotel. I booked my reservation through Priceline as we have stayed at many Hilton properties in the past and were pleased.  The Jacksonville Home2Suites was ranked 9 out of 10 so I thought that it would be a nice hotel to book. I booked 3 rooms for 7 nights for myself and my family. Little did I know that our first trip in 20 months would be a DISAPPOINTMENT. Upon getting ready for bed, my brother called to inform me that the mattress in the sofa bed was filthy as it had blood, urine stains, mold and smelled. My brother called to the front desk to report the issue and was told that they did not have a replacement as the hotel was booked.  I decided to look at my mattress in the sofa bed to determine if it was clean.  I called the front desk to request that they take the sofa bed mattress from my room to my brother's room.  Unfortunately, I was told that it could not be done, as the mattress was affixed to the sofa.  I disagreed and explained that I had lifted the mattress and could they please replace the mattress in my brother's room.  The attendant retrieved the mattress but asked if I wanted the mattress from my brother's room to be put into the sofa bed in my room.  I said NO! It was then that I noticed the dust and crumbs that were underneath the mattress from the sofa bed in my room There were many spills / soil on the carpet.  These are carpet squares that can be replaced or cleaned.  Why leave such nasty spill stains??? There was also a condom wrapper that was left behind. A dog toy was also found, we did not bring our dog! Whilst on the phone with Hilton the sun was clearly exposing the dust on and around the television. The bedding for the sofa bed was in a drawer, it looks like it was previously used. The desk chair was soiled. It could have been cleaned! For your reference, the following morning, I spoke to the Guest Manager (Paula) and was told that our (3) rooms would receive a deep cleaning.  She asked how long we would be away and I replied that we were going to church and then visiting relatives. We were gone from 10:15AM to 7:00PM. Upon our return we found that the rooms were not deep cleaned as the pet toy and condom wrapper was still in the same place in the room as before we left. I once again called Hilton to explain that we are still experiencing the lack of cleanliness and am concerned as Hilton is broadcasting a Clean Stay Program but are not standing behind their marketing campaign and have little regard for cleanliness or the concerns of their Guests. I went down and spoke to the desk person (Ally) to explain my disappointment and disgust as nothing promised occurred and asked if she could come to our room to review our concerns.  I offered to wait until someone could cover her position, but she informed us that she was the only one on duty.  I felt sorry for her as so many things can happen with only one person working the hotel.  We went to the room and Ally took pictures of the issues and told us that the soiled mattress was defaced and thrown away.  Ally  informed me that she would make a report and that the General Manager, Tina, would be there tomorrow and that I should talk with her. The next morning I had the opportunity to talk to Tina and she stated that she had not read the incident report for our rooms.  I provided a run down on the condition of our rooms and that I was displeased with their service as our rooms were not "deep cleaned" as promised and the condom and pet toy was still in place after we reported it.  Needless to say...she was not surprised and stated "well you could have checked out".   Tina never provided any type of empathy, apology for the condition nor resolution for the ongoing condition of our rooms.  She only offered one night compensation for one room and she stated that there was only one room affected.  I informed her that there were actually 2 rooms affected as the filthy mattress was in my brother's room. She stated that is all that she is offering and it did not matter that it was not resolved. I booked 3 rooms and we are All affected. Our second to last days at the hotel our brother saw roaches in his room. They did offer to spray the room but again no apology or shock or surprise. So this was a common occurrence. This has been such a negative experience that could have been avoided. My Husband and I are Hilton Honors members and have never been treated in the manner that was displayed by Tina.  To recap, on my vacation I have spent 5 extended calls to Hilton, 5 unpleasant interactions with the Hotel Staff. We have been offered 10,000 Hilton points. Keep in mind it costs 30,000 points a night at our hotel. We were also offered one night stay free for one room. We had problems in ALL THREE ROOMS. read more

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This has been my 4th hotel stay during COVID and the most disappointing. I recognize that this isn't the Ritz and I feel that in general my expectations are pretty reasonable, but I have to draw the line at basic necessities like heat when the night time low is 31 F. Experimentally, I determined that the temp difference between what my HVAC unit was reading and what you set it to has to be at least 2/3 degrees for it to turn on. I had it set to 77 (highest setting) and while the thermostat was reading 76, I assure you it was not. I was in sweat pants and a hoodie debating putting my jacket on. At 76 degrees I should be sweating. Anyway, eventually I got cold enough that I swallowed my pride and called the front desk to ask if I was just stupid and not turning it on correctly (I mean crazier things have happened). I was told, AND I QUOTE, that it's an energy efficient HVAC unit that "senses when there is no movement in the room and shuts off." I gotta say, it's not often that I am at a loss for words. I suppose by that logic, we're supposed to just freeze to death in our sleep? I'm glad I got a double bed room so that I could strip the THINNEST COMFORTER EVER from the second bed for my own. Also I should note that my colleague who was staying on the opposite end of the hotel complained several times that it would take ages for his water to warm up. Luckily I didn't have that issue. The rooms seem to be up to date but then you look at the furniture and it's just old and beat up...the window didn't even have a curtain, just a blind. Another bonus- inaccurate floor plans on the app. Want to know what's across from room 303? Hint: It's not room 302+ staircase. It's House Keeping HQ. Want to know what they do in there all day?! LOUDLY STACK DISHES. And I'm sorry, when I say day, I really mean night. Because apparently there's a night shift that is in there killing it until at least 8 o'clock on a Monday. The biggest shock was that none of the staff were particularly friendly. I kept waiting for that Southern hospitality but only really got it at the restaurants we got take out from or the cashier lady at Target. In fact, I was treated like some hobo peasant when I went to the front desk to ask for my comp water bottles....there were far too many steps/back and forth to establish my HH status w the concierge. It should not have been that hard. And I should not have been made to feel like a second class guest. Pretty sure that water bottle doesn't come out of your paycheck. The cherry on top though was running out of toilet paper on my last morning while (you guessed it) doing a #2. No spare roll in sight. I should note that although I had a subpar experience, I don't think this is a particularly terrible hotel for the area considering that the Friday before I checked in my colleague told me that the Hamptons Inn he was staying at down the strip had lost power. For hours. read more

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Very nice hotel for families with or without dogs. For those seeking good sleep and peace and quiet not so much. Two worst things for me was barking and breakfast. I had to change rooms due to the neighbors dog which staff was super accommodating and breakfast was included so take it as you will. Home2suites is the type of hotel that people feel comfortable wearing robes and pajamas to breakfast. read more

This hotel is super clean. The room was lovely and the staff was great. However, we were in room 415 and whatever is above this room kicks on super loudly every 15-20 minutes making sleeping difficult, and I'm not a light sleeper. That would keep me out of this room again. read more

By far the best hotel in Jacksonville NC. Rooms are great and spacious. Will be staying here every time I am in Jacksonville!

This was my first (But not last) stay at a Home2 Suites. The room was large and VERY clean. There was all the accouterments that one could ask for in a room. We didn't really need any of them - except for maybe the refrigerator but it's good to know for the future. We were on a long road trip and were dining in the local restaurants as we went along. The breakfast selection was pretty good. Definitely not like a buffet type, but a lot more than the regular one with cereal, toast bagels and fruit. I had a couple of the hot breakfast sandwiches and some coffee and was good to go. The staff was very friendly and accommodating. The rates were VERY reasonable. Parking was ample. Several Restaurants nearby (within walking distance). I would skip Logan's Roadhouse. That was quite a letdown after looking at their website and then seeing the truth. We ended up walking to Chili's - where it was really great. We will definitely look for Home2 Suites next time. read more

Home2 Suites by Hilton Jacksonville, NC - A little kitchenette that's probably not going to get used but we're glad it's here anyway. - Hotels Near Me - Jacksonville, North Carolina

Pretty nice. The staff was very nice and helpful. The room was clean, breakfast was a pretty good Covid friendly one. The bathroom needs some fixing but the room was huge and nice. I love the kitchenette in the room!!!!! So helpful w a family! I would stay here again. Cons - the wallpaper was coming off the walls. read more

Location was clean and the employees were friendly. The breakfast bar is lacking, one of the two microwaves was broken, so there was lots of waiting to heat the egg dishes they serve that need to be microwaved for 2 minutes each. If they improved the breakfast bar, they would be a 5 star review. Great location if your visiting your Marine at MCAS New River. read more

Great hotel and clean. Kimmie at the front desk was very accommodating to our family and our travel changes. She addressed me by name every time that she saw me and made sure that I was as comfortable as possible. Because of her and her customer service I don't want to stay anywhere else. Check in was smooth as well as check out (Thank you Kimmie). We got room 401 and my children got a kick out of the light switch blind openers. They said "Oh Mom we are fancy". the room had a sink, dishwasher, refrigerator, dishes, soap to clean dishes and a rag. I gave 4 stars and not 5 because the selection in the Market was low and limited. But there were plenty of stores around the hotel to pick up a few items. Other than that, we had a pleasurable and comfortable stay. read more

I have never been to a Home 2 Suites by Hilton and was very excited to try this brand. The hotel is located on the main street in Jacksonville called Marine Blvd and there are so many stores and restaurants nearby. The design of the Home 2 Suites is very fresh, clean and modern. I can see how this chain is great for longer-term stays and you can use the kitchen area to prepare your own meals and then have real utensils and plates and a dishwasher all in one location. The lobby is really bright with lime green colors, hardwood floors and all kinds of little seating area nooks. The breakfast communal table is also in the lobby and it works well with the breakfast set up. The check-in was easy and the front desk staff were very hospitable. The rooms are like little studio apartments with a kitchenette, pull-out sofa, and modern furniture. I loved the lamps and shelving and it just has a fresh feel compared to the traditional hotels with heavy drawers and standard layout. The bed and linens were some of the softest I have ever slept on and I love the pillows so much that I want to order one for my home. There are recycling bins and you can tell it is an environmentally friendly chain. The bathroom has the Neutrogena pumps in the shower instead of the mini bottles that waste plastic. The breakfast was also really good with a Belgian waffle maker, hard boiled eggs, fresh fruit, oatmeal, cereals and then these panini like sandwiches that you make in the microwave. The directions are really simple and things are nicely marked. The staff was super-friendly, the hotel was clean and really exceeded my expectations. I will be back and this hotel is in an optimal location to make a beach trip to the beach. read more

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Just checked out of this hotel that we have been staying at for the past week. We had room 305 which is two queen beds, a pull out sofa sleeper and a kitchenette. The room was very spacious and clean. We had my husband and I, our son, dog and 2 cats with us and we were all very comfortable. The staff at the front desk were very friendly and welcoming. Loved that it had a nice dog area to take our dog to. Would definitely stay here again if ever back in the area. read more

its a shame , one loses money because of getting covid, but is a still a nice place to use

We had never stayed at a Hilton Home2 Suite before there's not any in our local area. We were so pleasantly surprised. The lobby which looks very homey and feels comfortable. It welcome us in. They were some of the happiest hotel staff I've ever met and they bent over backwards trying to please the customer. Kudo's! One of the staff members actually came from Bartonville Illinois which tickled us both because I come from Peoria so what was the odds in that. The lobby is a little eclectic with some modern pieces of furniture and some that I probably would find in one of my older relatives houses but it worked. There's a huge built in bookshelf/ mantle with various pieces of artwork on them which really looks nice. There many small tables throughout that you can sit down and just talk or you can use the computer center. Outside we saw three at least three areas that you can sit and just relax. We met a few little lizard friends while we were outside. At night they have a fire pit which is flanked by these huge high back rattan love seats which I thought was added a nice little touch. There also was a nice pool but it was too cold for me to swim in. Our room was nice and comfortable it even had a sofa in it. I kind of thought the couch look like something my grandma would have but it was still comfortable anyway. The bathroom was a nice size and the bed was king size and comfortable to sleep in. And one thing I really loved about the room it had a blackout shade which was made on the inside the window, so when you pulled it all way down no light got in.This was great when you're very tired after traveling and want to sleep late. The price of the hotel was very reasonable considering it was a quote on quote studio suite but it had a lot of room in it. It even had a dishwasher. How many places have a dishwasher in their rooms.with It had a microwave, a nice size refrigerator. The room also had plates and glasses and forks and spoons and other necessities you may need if you're having to stay a longer time.The hotel also had a small continental breakfast. I really liked this hotel and definitely will go back again. It is so close to most shopping and tons of eating places. Stayed: June 2017 read more

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What a great hotel. It is a bit pricey if you travel with a furry friend, but the amenities are totally worth it. Our room was spacious and very clean. The staff, down to the maintenance people we've seen in the hallways, have been so polite and quick to say hello, so refreshing!! Also, their breakfast sandwiches are on point. Yes, they are microwaved, but they taste like Starbucks. Great hotel and I will definitely recommend it to anyone looking for a nice place to stay! read more

Nice hotel with friendly staff. A hand written thank you note with free snacks was waiting in my room for me. I will definitely enjoy my stay here. There is a nice indoor pool and a surprisingly large work out room. Plus, it's close to tons of stuff to do! read more

Home2 Suites by Hilton Jacksonville, NC - Very clean hotel with friendly staff. - Hotels Near Me - Jacksonville, North Carolina

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I don't know why people are raving about this place and give it 5 starts, the place is mediocre at best. At $104 a night one would expect certain basics which wouldn't qualify a hotel for 5 stars rating. I'm checked in in this place since Saturday 17th. of June, and gonna checkout July 1st. The only good thing about this place is the staff they're super friendly for instance the young man who mans the fron desk allowed me to check in 3 hours earlier than normal checkin time which was a great thing since I too the red eye from the west coast and was extremely tired. The Cons: 1- their free internetis a joke even the one they provide the HH members with, my 4G and my personal hotspot on my phone are a lot faster than their internet, in addition the connection to the wifi kept dropping for no apparent reason. The room service is a joke many of basic supplies are not provided the don't provide lotion (had to ask for it), one bar of soap in a week. I asked for a hot plate, really isles thing the one I have at home is a lot better, this one doesn't maintain temperature, gets hot really fast even at the lowest temperature then disconnects itself and takes forever to work again, which is no good for someone who's staying their for an extended period of time and wanna cook a basic meal. According to their housekeeping sheet the'rs suppose to do S thorough cleaning every Friday, they didn't change my sheets pr pillow cases. I had the writing pad and the pen provided when I checked in on the night stand on the 4th. Day of my stay they were gone, they took em back. The hotel is located behind lowes facing their lumber yard and the years supplies storage area, so that's your view. Their shower stalls are really small, no pressure whatsoever in the shower head. Walls are paper thin, you hear everything in the rooms next to you even when people talk in a normal voice. Sofa cushions and arm rest have visible dry blood stains on em, I know that it's blood due to the splatter pattern, it's not juice, it's not coffee and it's not hot chocolate as they don't have the same splatter pattern due to different viscosity. As for the breakfast bar it would've been excellent had they never let supplies run out without restocking until the following Sunday which is the day I'm writing this review, so I've been staying in the hotel for 8 days. As for the gym, it's a lawsuit waiting to happen, it's extremely small, if you have three adults working out there that's it. The machines are not professional grade, they're cheesy ass cheap ones (star track brand). Which takes us to the dangerous part the 2 treadmills are in serious need of replacement not maintenance. One of them (the one to the right) can only do quick start that's it it you can't personalize your workout, the rubbing coating of the belt is completely dry rotted and frayed on one side (the right). The second machine to the left, the belt skips which is an extremely dangerous thing that might cause someone's knees to snap and here's your lawsuit, not on;y that but if you onclease the inclination to add resistance to your workout, once the machine reaches maximum inclination it locks and ceases and there's nothing you can do about it. Neither of the machines have a weight sensor so if there's no one on the machine it will keep running for ever. In a nutshell, the place is not suitable for the extended stayers, it might be suitable for the passers through one nighters, whose they get a lot of. read more

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Extremely Pet Friendly with puppy treats for furry friends. A+ 100 rating on cleanliness. Most comfortable beds, sheets, and pillows. Towels are fresh and super soft. Indoor salt water pool is always clear and heated. The early morning breakfast is not quite a five( not many choices for picky kids) good to go for parents. Highly recommend. Steep nightly rate but you get what you pay for. Good fast Wifi. read more

Home2 Suites by Hilton Jacksonville, NC - Hotels Near Me - Jacksonville, North Carolina

Wonderful place to stay! Each room is like a mini apartment with your own couch and small kitchen equipped with a microwave, sink, dishwasher, fridge and various utensils. They even offer to bring you a hotplate if you request it. The have a free continental breakfast in the morning with good options and stays open pretty late till ten. The staff is also amazing and friendly. Only issue I had was the ants that kept coming into the kitchen even though had no food out. They were great at clearing it up after I brought it to their attention but the ants were relentless! However on the whole, great experience and I'll gladly stay here again! read more

Home2 Suites by Hilton Jacksonville, NC - Hotels Near Me - Jacksonville, North Carolina

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I have nothing new to add to most of the reviews...this place was great. Super clean property. Room was huge. The comforters must be washed properly after each guest stay; they smelled great. The breakfast selection was the best I've seen in my travels. (I travel a lot for work) More than just the basic bagels, toast, muffins and cereal. Staff was very friendly and helpful. Good location, easy to get to and close to the Marine bases. Lots of restaurant choices close by; some within walking distance. I'll probably be down there once a month and I'm going to stay here each time. read more

Throughout the last 5 years I have spent alot of times in hotels for work. This is one of the few times I can honestly say I enjoyed being in one. The hotel is amazing it has a very modern feel to it the tones are are different and unique which makes you feel like youre not in the traditional boring hotel. The staff is very cordial and friendly. The hotel is extremely clean and the cleaning crew goes out of their way to make sure you have all the amenities you need. I was extremely pleased with their free breakfast selection and the fact that they would give you free cooking burners if you didnt want to come downstairs for breakfast. I originally was only going to stay one day but extended to three just because of the comfort of the hotel. Ive been to a few places in Jacksonville and for the money I cant see there being a better place to stay. read more

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Clean, comfortable, large room. The blinds are on a wall switch(very convenient). Staff was great at check in. I needed a room with a tub and she was very accommodating. Keep in mind standard rooms only have showers. You need an accessible room if you need a tub. They have elevators and while we haven't tried it breakfast in the morning. Convenient location to eating and shops. We are only here one night but would be great for a long term stay. read more

Home2 Suites by Hilton Jacksonville, NC - The fridge area by the door. - Hotels Near Me - Jacksonville, North Carolina

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This was my first time staying at Home2 and it was rather disappointing. Although this particular one is new, and has a sleek design, the quality of various things in the room was cheap. The refrigerator made weird, frog-like sounds, the toilet makes clicking sounds, and the TV took 5 mins to turn on. The white comforter The heater/AC cannot maintain a temperature. It was either hot and stuffy or frigid. The unit also did not have a 'continuous fan' option to help drown out noise, which there was a lot! This place was a zoo!!! If it wasn't the 2 year old screaming down the hall at 5am, it was someone else walking down the hall at 2am with the volume of their phone maxed out playing music. The free breakfast was also disappointing, unless half-frozen yogurt and oatmeal is good enough. read more

First visit to Jacksonville to see my Marine. This hotel has a very nice atmosphere and room is spacious and clean. Staff is amazing. Breakfast was crowded and unorganized. Definately would stay here again! read more

Home2 Suites by Hilton Jacksonville, NC - Part of kitchen view from the sofa. - Hotels Near Me - Jacksonville, North Carolina

We had the pleasure of spending 2 nights here when we arrived in town. The rooms are extremely spacious and very well stocked will everything you need. The breakfast was perfect for a quick morning. The staff was amazingly friendly and helpful! We will send friends and family here for sure when they come to visit! read more

I'm lucky enough to tag along with my husband on a fair amount of his business trips, which is what brought us to Home2Hilton. There were things I loved and things that made me just think 'eh'. What I loved: - Breakfast - so many choices and a great laid back environment. The staff members were so personable and genuinely interested in chatting and making sure you had whatever you needed. We were traveling with our 2year old, so having lots of breakfast options was great! -Pool - indoor (I think it was saltwater). We spent most of our time here. Although it was early November, the temperature outside and inside was great. My only suggestion would be the bathroom situation. There is no changing area, changing table, or bench. It would have been nice to have a locker room setup. Not so much: -Thin walls - I literally had to call down to the front desk about the folks in the room next to me. If it was one night, that would still suck, but wouldn't have been a huge deal. We were there For a week. I was pretty much ready to drive back home the first day. -Room setup - don't get me wrong, I love having a kitchen setup when I travel; but this seems like it could have been done so much better. The rooms are huge, but just didn't really work for us. There is a curtain that divides the bed from the 'living area'. I like I said; it just didn't work. read more

Horrible stay. Bedsheets were dirty upon check in when asked for a clean sheets I was given another dirty set of sheets? The shades on window was broken bright lights from Lowe's parking lot directly across the room where the bed was placed made it more miserable. The hot breakfast consist of frozen egg and patty in microwave . Water down juices from juice machine. The suite were I stayed had nasty white stains on kitchen countertops. When I complained to hotel manager she expressed her empathy and extended her apologies but did not issue any refunds. Oh don't swim pool area is so gross and dirty. read more

About to check out. It is a lovely place to stay. Pretty new and very clean. Huge rooms with lots of amenities. Reasonably priced for the area and convenient to pretty much everything in Jacksonville. read more

Home2 Suites by Hilton Jacksonville, NC - Firepit - Hotels Near Me - Jacksonville, North Carolina

We come to Jacksonville three times a year. We always stayed at another hotel..because we got a corporate rate. Which was actually $10 less than internet rate. They had roaches last time so we tried home2 this time. We stayed in a home2 in Charleston when we looking for home there and it fit our family good. So hey try it here. They were nice staff. Breakfast was prepackaged heat and serve. They had the typical muffins waffles and so on too. It's smaller than in Charleston as far as the lobby/dinning area, and rooms are tad bit smaller. But still same set up. It's clean I walked without socks and carpet didn't feel yucky. Sleep was very comfortable and had enough towels. I hate having to ask for towels. You have to put how many people are in your room when booking so why not have enough towels. Our other hotel had to always ask for towels, to where we brought our own towels. But home2 had enough nice fluffy towels. I don't like that people smoke near the second side entrance. But the outside sitting area is right by side door where we parked. Next time we just have go through other small entrance. I guess people entitled to their cigarettes. Husband gave up smoking so he doesn't like the smell. Lots of marines came and went but the hotel was quite not rowdy. My husband forgot stuff when checking out and they called us and were able to retrieve it before heading back to South Carolina. Thanks Angel and cleaning staff. This is our new home away from home. read more

Check out is at 12 noon, check in time is 3 pm. They were suppose to call us for an early check in and never recieved a call or text. Been at the hotel for hours and our room still isn't ready for check in and it's past check in time! Only comments they have gave were, "will I know when it's ready, no" Would not recommend. read more

Really amazing hotel our room was clean and very nice. The only thing is many guests weren't abiding by covid rules. Barely anyone was wearing masks in the lobby/common areas. Staff did not ask people to wear their masks either. read more

Friendly staff and very nice clean hotel. Breakfast was amazing and the rooms are spacious. Thanks to Adam at the front desk for being extremely helpful! Definitely one of the best hotels I've stayed at! read more

I am currently staying the night here. We decided to stop here for the night on our way to Orlando. The hotel looks relatively new but it is terribly worn down and dirty. When we walked into our room, it smelled like someone just took a poop in the bathroom. The pullout couch had not been changed and there was no extra bedding or pillows for the pullout couch. There was hair and dirt all over the the inside of the pull out couch and we found dog food under it as well. The shower has pink mold growing in the corners and it looks like the shower track has not been cleaned in weeks. The bathroom floor is slimy and there was hair all over the floor. There are multiple spots and stains all over the carpet and when I got in bed I kept smelling bad body Odor. I finally realized that it was coming from the top blanket on the bed. We found a pair of little girls shoes in the drawer and lots more hair in the other drawers. This room was clearly not cleaned well, if at all. We will never stay here again. Spend your money elsewhere. read more

This hotel has only been open for 6 months and Hilton is trying something new with the Home 2 Suites. Very modern appeal and very clean rooms. Plenty of free parking, clean rooms, awesome fitness center and a ton of free green apples, my favorite. Full fridge with dishwasher and large microwave. I have enjoyed my stay here and will be back if ever in the Jacksonville, NC area again. read more

The facts: I made a reservation directly with the hotel's website 3 weeks prior for a 1bd King suite. However, upon check in I was told they no longer have that room available and "offered" a Queen studio room instead. What is the point of confirming a reservation if they won't honor it? Driving for over 6 hours with our family only for this to happen placed us in a very stressful situation that was completely unnecessary. Fortunately we were able to find another hotel last minute that could accommodate our needs. The next day I called the manager who had the asst manager call me back to say they were "overbooked". I told her the obvious : if they were overbooked they should at least call the guest prior to check in to save the unpleasantness for both the guest and the front desk agent. Unfortunately we now have no confidence in this brand and will always wonder if our CONFIRMED reservation will just be an afterthought upon checkin and will be given ANY room they would like to put us in. My advice from this horrible experience is do not be rest assured upon booking a room. Even though you get a "We're making it official" reservation confirmation email, they may not honor it and you may not get what you expect. read more

Found this hotel on accident as we wanted one with an indoor pool.....THEY had it! Booked not knowing anything about this new brand by Hilton, but let me tell you this was hands down the BEST experience we have ever, ever had! Hilton got it right with this hotel and nailed the needs of the modern eco friendly traveler. This place feels more like a home than a hotel with staff b/c the staff who work there are like family. Huge bonus that there are recycle bins next to the trash bins....I'm big on recycling! Anyway....rooms are sheik and modern with iHome radios to plus in any Apple products, room keys just touch the door to open w/o any sliding or anything, wifi is excellent and just needs your guest name and room number....none of that password mumbo jumbo other hotels give you, breakfast area is very inviting with a nice selection, rooms are equipped for longer stays with dishes, full fridge, dishwasher, etc. Bathroom has built in soap and shampoo dispensers with Neutrogena products (total bonus!!) and they don't overdo with all that extra unnecessary stuff....it's a bar of soap and then the shower stuff. Towels are nice and stocked so you don't really "need" any room service, tv's are HUGE, so much storage and closet space we were able to spread out with total ease, modern decor. Totally modern fitness area with nice laundry facilities. Seriously folks, this new hotel brand has it going on and did their work to make sure they nailed the needs. No stone was left unturned here! My one and ONLY issue would be that the entrance didn't have any kind of yellow lines or anything from the door to walk in/out to round about for vehicles. We were constantly having to tell our son to STOP....b/c as soon as you are out the door there's the drive and the side brick walls provided no means to tell if a car was coming. Total blind spot. These Home2 brands are only in limited cities but given our experience I know this will take off and expand. read more