Relatively new Marriott property in Rome, GA near Berry College. Very well equipped & decorated…read morenicely. Staff is very friendly & helpful. We enjoyed our stay in this very clean hotel with delicious breakfast included. Everything was clean, parking lot, common areas, rooms. We will always come back to stay here.

**I attempted to post this review on Fairfield Inn Rome Georgia website, but it does not appear to…read morebe posted, so I am posting here.** Horrible Experience with general manager Tanisha Lewis I received the worst customer service I've ever experienced. My family was there for the Tennis tournament. We reserved a double queen room on May 15th. We were notified by email from the tennis tournament director on May 16th that the hotel was still honoring the tennis tournament rate of $169 a night. Not only did the general manager, Tanisha, refuse to change our rate, she modified our reservations to a standard king room without notification or consent. When we expressed disappointment, she then decided to move us to a King suite with a sofa bed. When I asked to be compensated with a discount, she authorized the tennis tournament rate for the night. When I told her the tennis rate was what we were supposed to pay anyway, Tanisha authorized a $20 discount just for the night but said we would still pay the full $233 the next night once we were moved into the double queen room. After I learned another guest did not get the room he reserved as well, I addressed Tanisha. I approached her with a smile and calm tone, but she responded in defense and boldly stated to my face that she was the person who modified my reservation without notifying us and stated she would not give us the tournament rate for both nights because my husband reserved the rooms for $233 a night. I explained to her that my husband talked to a front desk clerk after reserving the rooms on your website and told her we were supposed to get the Tennis rate. She told my husband the computer wouldn't let her change it, so my husband decided he would speak with a manager once we arrived so that the price could be adjusted. When I explained this to Tanisha, she did not care and still refused to adjust the price of our rooms. I then told Tanisha I spoke to another guest who had the same problem as me and told her I believe they had given my family the room intended for him, and she became really angry! She told me she knew I spoke with another guest because she saw it on the camera!! I do not know why she was watching me, and another guest talk on the camera, but that made me very suspicious of the other clerks because when I spoke to that guest, I had just overheard him telling front desk associates his room was not what he booked. Tanisha had not even gotten to work at that time. for her to see it on camera, tells me they had to tell her about me and another guest talking about our concerns. What is that for Tanisha to go watch on camera?! Tanisha was flat out MEAN, nasty, rude, discourteous, and lacked general compassion and humility. She made the decision to modify my room without so much as a phone call to give us a chance to find another hotel to stay at, but I was treated as if I was doing something wrong just for asking to be fairly compensated for the inconvenience. What's worse, Tanisha didn't bother to take the $20 off the price of my room for the first night as she said she would. I assume our confrontation made her change her mind, so she lacks integrity on top of all else. My family should have been charged the Tennis rate of $169 a night, but instead we paid $169 for one night. Tanisha disguised the rate we were already supposed to be charged as a courteous discount for the inconvenience of switching our room without our knowledge and I do not believe that is true compensation. She was also very nasty to Jeff, the other guest whose reservations were not what he expected. Jeff is willing to share his experience as well. I WILL reach out to corporate about Tanisha because I do not believe she should be the face representing Fairfield Inn. I love Marriott hotels and have never had an issue with them in my life until now.

Newer hotel. Nothing like new. Nicely appointed rooms. Walls are a bit thin but not a big issue…read more Complimentary coffee and breakfast. Great hotel in a really nice neighborhood.

Love the way the people have a care for one another! Home away from home for me personally!!read more

Gentleman at counter was very friendly and courteous. Our…read moreroom was very roomy and very clean. Breakfast offerings were typical but just fine. They had EV charging stations out front if you need. I would not hesitate to stay here again if going through the area again.

I got a room thru booking.com for $93. The room itself was descent. Woke up at 1 am to use the…read morebathroom and toilet overflowed all over the bathroom. Had to get dressed and go to the office to get plunger. Man was nice enough to tell me I could leave it in the room. How sweet huh. When I asked for a few extra towels he made sure I knew exactly how many he had given me so I knew to leave them in the room. Then after I checked out of the room they charged my card $180 to my card for smoking in the room. The clerk I had checked in with had told me I could smoke in the room. I went back to the office and explained it to him. He once again lied to me and told me he would give me back $80 and he only gave me back $30. They are crooked and liars. Don't trust a thing they tell you. They should have took money off the room any how for the broken toilet to begin with. Dumpy ppl

Stayed here during our ATL trip to visit family. We didn't need a hotel room, but got one anyway…read moreto relieve my family from a crowded house. The area is clean, nice. Location is great--right off Hwy 41 and 75, next to a Love's gas station/McDonald's, Wendy's, Krystal, ChickFila, a baseball stadium and a water recreation area. Walls here are extremely thin. We heard the upstairs people walking/stomping around all night. I think at one point it sounded like they fell? Then, we got woken up because an alarm in another room next to us went off for at least 15 minutes. The Love's gas station being across street is good, but then you hear a lot of truckers and traffic. Room itself is nice, equipped with a mini fridge, stove top, dishwasher, coffeemaker, sink, microwave. Housekeeping line never works (busy signal) so I called the front desk to ask for towels. They said I can come down and get it myself. (Maybe I'm ignorant, but don't hotels bring them to you)? There is a sign that says if you forgot any toiletries they will provide it for you. But I guess you will have to go get it yourself too. The morning of checkout we took advantage of their free breakfast. (I like their waffle machine). The lady walked by us several times and ignored us. She even started putting chairs up on the tables. We were the only ones at breakfast at the point. But once customers started arriving she greeted them, asked them if they would like more food, started putting chairs back down, etc. Another staff member walks by and greets the other customers as well. I guess we were invisible. I like the scenic location. Maybe another hotel will pop up in the area by the next time I visit again.

We stayed here for a week with our three small children 4 and under. It was a VERY nice hotel. The…read morerooms have a fridge which is about twice the size of a mini sized, 2 eyes to cook on, a dishwasher, and minimal pots/pans. It does the job though! The bed was comfortable, the room was large and cozy. The bath was clean and very hot. The only complaint I had was that there is no enforcement of "don't leave your laundry" in the laundry room, and people left loads of clothes in the dryer for FIVE HOURS at time without rechecking. Fairly close to Plant Bowen, lots of restaurants and things to do within walking distance. There's an indoor pool, which we didn't get to use, but it looks very nice. Free breakfast in the morning. Right off the interstate. Cartersville is a few miles off. If you need to hit walmart, acworh is actually closer. All in all a great stay! We will return if work brings us back to the area!

this place convenient and Trish was so very sweet and helpful. i will definitely be coming here…read moreagain. with hopes that she'll be there with a kind smile

We only stayed here one night, as we were passing through on our way home…read more The room was much larger than expected. I think it was a double or a handicapped room that was converted into a single? Seriously, we could have had a dance party in there! The room and bathroom were clean, and the bed was comfy. A typical Motel 6 experience. Three stars because whatever cleaner they use left an extremely strong odor in the room. It wasn't a terrible smell, but so strong it was almost overwhelming. We both had a hard time falling asleep, but slept well once we did. It was just as strong in the morning. We said something at checkout and were told that the cleaning solution was mandated by corporate. Ok, well was corporate there that week? No? So water it down or, don't use so much.... Come up with some sort of workaround. 125/2025

Room smelled of urine and smoke. Bathroom floor was grimy. Towels were stained. Small…read morerefrigerator was used as a night stand. Every time it turned on it woke me up. There was a person sitting in the lobby watching his phone with his bare feet resting on the lobby table. Yuck

This place is amazing, it's family owned. They are amazing very sweet always made sure we had…read moreeverything we needed and more. I have 2 smaller children 3&9. And they gave them candy Everytime they went through the lobby, they had a big bag of the mixed candy. Also, very clean when you walk in your room you can smelled it has been sanitized. Would recommend to anyone. We are going back we got a 2 queen size beds last time, this time we are getting the Suite.

My "cottage" was infested with biting mosquitos. I killed two roaches. Placed coffee cups over the…read morecarcasses as there is no housekeeping at this "resort" any more. Oh, feral cats living under my porch, fed by an employee two buildings down at the Town Hall. Calling and visiting the front desk, they were friendly and apologetic and sent bottles of wine, but wine does not stop mosquitos biting. "Engineering" never showed up, I presume because they don't exist. 12th consecutive year here for an annual golf tournament. Something has changed and their room care has plunged. Literally an insect infested room with no response beyond "here is some wine and we're oh so sorry". If you come here, bring Deet to spray on your body and bug killer to spray around the perimeter of the floors. Oh, mosquitos on the toilet as well. Gym weight equipment was essentially non-functional as all thepoarts had loose bolts and pulley/cable links broken. Barnsley has started to become a dump. I'd bet Private Equity now owns some or all of it and has pulled their usual "strip away expenses and maintenance and no one will notice", as decided by a 24 year old finance major. Yeah, people notice. I wont come back.

So this place is expensive as I knew when I booked it, however I expect very upscale. The grounds…read morewere beautiful with many fire pits which was a nice touch. However, the room was very unimpressive (3 stars?) with single ply toilet paper ! we ate at the Woodlands grill which is overpriced, with a very limited menu & a mediocre meal. We went to a concert there so ate an early dinner, after went to the Biergarten for a drink & a snack. got an expensive drink but zero snacks. Geesh, sell peanuts or chips for hungry folks late evening. The whole place seemed so overpriced without the value. Won't be going back!