Great beds, great staff. Good restaurant. Hotel is near nothing..... But it's a newish clean North…read moreAmerican style hotel with all the typical Marriott amenities.

Food Was Pretty lame and in very small portions. Rooms were very nice. Has Bar, restaurant, ATM…read more Very friendly staff. Very close to the airport..

Our stay was really great. This location was central to major tourist spots…read more The staff was very accommodating. You get free water bottle everyday, clean rooms, and strong WiFi. Restaurants and shops are within walking distance. If you want a late night snack, there are 2 oxxos close by.

We loved the hotel and the area. I've been traveling back and forth to this city for a couple of…read moreyears already, and each time I come I discover something new and awesome. This hotel is one of the finer accommodations in Roma Norte. We stayed here for four nights which our apartment continues to be renovated. There are a lot of ammenities like the spacious lounge, and meeting area right at the lobby level. There's also a pretty nice bar area although we did not partake. The room was very modern and the bed appeared to have been updated recently. The WiFi was Rock solid and we really have zero complaints about this hotel. We would absolutely stay here again.

Great experience both times staying at the Westin Santa Fe. Rooms are beautifully renovated and…read moreimpeccably clean. Staff is first rate. Conveniently located. Also a big fan of the on-site restaurants. On-site spa is great and guys have free access to the sauna and hot tub there. For Bonvoy platinum or above ... Westin Club here is killer! Lost a star because the fitness center is good but not great.

Had a great time in Mexico City. The W is a great hotel. People are friendly and helpful. However…read morethe pool sucks not a pool. More like a big 3.5 foot bath. The Jacuzzi I could not get into because it's reserved???? The gym was great.

We stayed here on our recent trip to CDMX. The location is convenient and walkable to shops within…read morePolanco as well as the museums located in Chapultepec park. Our suite was spacious and very comfortable with a nice view of the city. The staff were all friendly and helpful and we had a lovely stay.

This hotel was great and super close for walking to shop and eat. The gym was spacious, pool was…read morebeautiful but didn't use. The room is nice and I loved the bathroom and FULL SIZE towels! They also have shampoo, conditioner and body wash in the shower. Bed is comfy and there is nice seating. Everyone was very friendly. The aroma of the hotel was amazing and they even have scented toilet paper!

By far one of the strangest hotels I've ever stayed. It's beyond modern. It's .... psychedelic…read more Take one look at the mirror above your bed and you'll be in a daze. The checkered bathroom will leave you in a trance. Aside from the oddities of the room, the staff was very friendly and accommodating. Check-in was smooth. The breakfast buffet is delicious. The gym is way too small for the size of the hotel and the equipment desperately needs to be replaced. The spa looked very appealing, especially the jacuzzi, but I didn't have a chance to experience it.

Recently stayed 3 nights for a business trip. Wow - incredible service first of all. The employees…read morewere incredibly kind and welcoming. Special shoutout to Miguel and Isaac who took great of me and went out of their way to accommodate my food allergy needs! Thank you both for making sure I ate well. Food was great! Only issues were that 1. The rooms were so cold! Heat didn't work and blankets were thin and 2. Wish the stairs were easier to find. Although there are three elevators, they were often full given how many we had there. But this was a very enjoyable stay. Great location and very walkable! Felt clean, safe!

Clean place family hotel free breakfast daily Room are a…read moregood size , wifi is free and easy to Find right on Paseo Tollocan

The hotel is great. The workers are very courteous and polite. They tried hard their best to…read moreunderstand my poor Spanish. The room was nice and clean. Could not ask for a better room. I recommend booking with breakfast included. The food was good and service was great. The area around the hotel very good; I know many people worry about going to Mexico but I felt very safe walking around. My own thing that is challenging is the buttons for the hotel. They must be too high tech for me because I did have a couple times I just could not press correctly and it took a while.

A very good place to stay. Some reviews talk about slow internet. That is true in the evening…read moreduring high demand. Other than that, it is all good. An amazing staff that goes out of there way to help you. The restaurant is good, the rooms are a good size. The beds are extra firm but comfortable. Showers are big enough for two or more. 24 hour room service is great and not over priced. I can't say enough good things about the staff. The best staff of any hotel I have ever stayed at.

The place is very spacious and very clean. Staff is super friendly and helpful with great…read morerecommendations. If you like nightlife it's right outside as is delicious food. The music from Neat by clubs can be heard at times but it's nothing ear plugs can't help And it's not crazy. Loved this place.

Honestly an amazing hotel. It felt like a modernized hotel and had no complaints about the room…read moresize or layout. Complete withe balcony, bathroom, mini fridge, kitchenette, closet, safe, ac unit, sofa, small dining table, and tvm. Experience was top notch, didn't have complaints aside from the loud music that went on til roughly 5 to 7am each of the nights/mornings. We stayed from a Wed-Sat and it was poppin every night (til the early morning). Luckily, I am a heavy sleeper and was barely affected by this. Given our location, the loud noise and music was understandable (Zona Rosa, within the hot spot for clubs, lounges, bars). Aside from this, no problems. Great service, loved the amenities (balcony and ac unit plus safe in the room), the included breakfast at the adjacent restaurant was amazing, and the attentiveness and attention to detail was not missed. The staff was courteous and top notch. When we checked in and out, they made sure to ask if we would like a sip of water or a light snack. And we were always greeted upon arrival or exit. Bonus, police station was close to the hotel, so we felt extra safe. I also liked the compact style of the gym, which had the basic equipment I prefer for a quick workout: kettlebells, dumbbells, some machines, rower machine, elliptical, and treadmills. And it also had a couple of ac units inside, along with a water cooler. I didn't check out the women's locker room, but noted that they have a steam room. I didn't notice a pool and missed out on a chance to go to the top floor to sun bathe, maybe for next time. The location was ideal and I will definitely be back in the future for any return visits to Mexico City since it was located in a great spot.