Listen, I am not saying this place is perfect but it's 1000x better than the other ones my mom has…read morelived in. It doesn't smell, the people are nice and the facilities are honestly top notch for the industry. Feels like a decent hotel/hospital. It's not a Hilton but it's not a Supper 8. I'd say it's like a Hilton Garden inn or Hampton inn.

My mom is here for rehabilitation from a surgery, the nurses here don't want to do their job. My…read moremom asked them to replace her gauze and waited 2 hours. When I got here I asked them about it and they acted like they didn't know. My mom is well aware of her surrounding, and told the nurse that she's been waiting for two hours and the nurse said the night nurse was on her way and to wait another 20 minutes. The evening nurse Estela got here and she immediately cleaned up my mom and her gauze. she is the only one I have actually seen even come in her room and tend to my mom.

I've lived near this place for almost two decades. It should be shut down. I have numerous security…read morecameras videos from my property showing their patients just wandering around the neighborhood - trespassing, asking for money, and requesting drugs/alcohol. In addition, I have videos of their workers smoking weed behind my garage. I am so tired of this disgusting building that smells like human piss and feces 24/7. Fun fact - about a year after this place opened a bunch of people died due to inadequate fire suppression. Owners should have seen that as a hint and shut the facility down at that time...unfortunately it's been 50 years since the fire but very little seems to have changed. This facility is a blight on our community and should be shut down and demolished...it is irredeemable.

Cityview living is very difficult. Some staff members talk to the residents and don't have the…read moreempathy they should have working in a care facility. Happiness does not come from being here, it is how the staff and management treat you. The attitude is real from the female staff (not all, and there is a short list.) Some good news is that there have been some changes. We have a new kitchen manager, and the food has improved greatly, so I would like to commend Lynette Gonzalez for her outstanding service to City View. We also have a new assistant administrator named Martin Lee. he is an outstanding member of Cityview, observes the entire facility, and has an open-door policy to get issues resolved right away for the comfort of Cityview residents. I am going to suggest showcasing outstanding employees by having an employee of the month photographed on the wall behind the front desk as you enter the facility as well as a resident of the month. I have been here for 2 1/2 years, so I am quite familiar with the functions of Cityview.

I had a very disappointing experience at MacNeal Hospital. The wait times were extremely long, and…read moreit felt like there was little communication from the staff about what was going on. I understand hospitals can be busy, but basic updates and attention to patients go a long way. The level of care I received did not meet expectations. It felt rushed, and my concerns weren't taken as seriously as they should have been. Overall, the experience left me frustrated and uneasy. I really hope they improve their patient communication and overall service, because this was not the level of care anyone expects when going to a hospital.

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

Had a great time with my 30 day respite from earlier this year. The residents are very friendly and…read morethe staff more so.

My mother lives here in independent housing. She made an informed choice to live here. There are…read morepluses for us : close proximity to amenities and to my home. The Wye Valley building seems comfortable enough but there are some glaring issues. 1) The meals are not very healthy or satisfying. For the price that is paid, I would expect fresher food, more variety, more flavor (I have eaten there myself a few times.) More importantly, the meals don't seem to follow appropriate dietary guidelines for seniors with health issues, i.e. most seniors. There was a brief period when the staff had a dietician that was making a real effort to make sure the food was tasty, well presented and appropriately nutritional for the individuals. But now, the food is not very good. My mother tells me about other residents complaining about the food, but are afraid to speak up. 2) The second elevator has been inoperable for months, because of needed repairs. However, and this is on Brookfield, an inspection has not yet been completed, it seems like it's been out of service most of the year. 3) Although the building is for independent living, seniors still need support and stimulation. There is a small game room and a room with an exercise bike. The staff I have encountered do well with the resources they have, but it seems like more interactive activities could be added - things that are a little more engaging and lively - that would be appropriate for an independent living situation.

Called to get in for therapy because I live in the Midway area and I am a patient at Rush on…read moreHarrison. Apparently, being a patient at Rush means absolutely nothing and doesn't help to get in any sooner. There was over a month wait to get in for therapy. I ended up having to go to the location in LaGrange. Which actually turned out to be a nice thing because the people there are absolutely wonderful. Midway location might want to get a front desk receptionist who doesn't sound like she has a rotten attitude and doesn't want to be at that job. That's really why I didn't want to come there as well. Who wants to be greeted by a person who sounds like she doesn't want to be there. So glad I didn't go to this place.

I am a first time physical therapy patient and had no idea what to expect. I went to one other…read morelocation before I found Nova Care and it was not only more convenient, but the staff seemed more in tune with my needs. Bozena and Jenna are top notch and knew exactly what I needed for my particular injury. Diane was also helpful with scheduling and they all made my expierence worthwhile. I would recommend to anyone in need of physical therapy.

This place is great. Appreciate the great physical therapy, but also very convenient. They have 3…read morelocations & really good hours & service.

From the owner: At Liberty Physical Therapy And Rehabilitation, we're putting our patients first from the time they…read morewalk in the door. Since 2000, our knowledgeable team of doctors have been tailoring a personalized plan to target your pain head-on. Through physical therapy, acupuncture, cupping, and diabetes treatments, we're helping you feel whole again. Because we truly care about our patients getting the help they need, we offer free transportation access to our staff 24 hours a day. So don't spend another day in discomfort, an active lifestyle is an appointment away.

From: MR. NATE PHILLIPS regarding my brother, MR.LEE…read morePHILLIPS I was called twice by the nurse on duty to share some information with me regarding my brother, Mr. LEE PHILLIPS I wasn't available to receive the calls so I called back that evening and spoke with whom I assume was the nurse on duty. I informed him that there must've been a real concern with my brother because the nurse called twice, and I wanted to know if he could share the information with me as to what might be best described as urgent and important. His response to me was, " The dayshift has gone home so can you call back tomorrow?" I was devastated because I always assumed that you make rounds from one shift to the next and you share information about the residents. In addition to that I sent an email to the APERION CARE and ask that Someone reach out to me so that I could inform them of this situation. No one has done so to this date and that's been nearly a week now. Ms, Beth did reach out but it was regarding our Care Plan meeting and she did express empathy when I shared with her my concern regarding a very serious situation learning that my brother extracted his IV from his arm. As his POA and the family, we need to be informed. This was a serious lack of communication and one that I am not satisfied with. This SHOULD NOT be a subjective decision regarding informing the family. What is the level of training when a nurse doesn't seem to understand the importance of letting a family know when their loved one has removed his IV used to treat a serious infection.

Aperion Care in Forest Park has been amazing. Huge appreciation for the nursing staff who helped…read moreevery step of the way. Administration is attentive and compassionate. Would recommend this facility to anyone in need.

I was actually referred to 'Above and Beyond' by a classmate prior to seeking out a mental health…read moreinternship site. I highlighted them and gave them a call along with five others within my apartment sector, and out of the five that I called 'Above and Beyond' was the only one that called me back. Go figure! The next step was returning their call to set up an initial visit, which in that initial visit with Kaori, I got a great feel of what its like at 'Above and Beyond' during peak hours, plus I was introduced to several of their support programs (S.M.A.R.T Recovery, REBT - Rational Emotive Behavioral Therapy, Art Therapy, etc.), and met several of their volunteers and staff. I felt overwhelmed, but excited at the same time because 'Above and Beyond' was so welcoming compared to the others that didn't even consider returning my call. Since that initial visit, I have dropped in at 'Above and Beyond' on a few occasions and even ended up moving closer to the East Garfield Park area, which was another huge plus because I put them as a high priority as my internship site. I highly recommend 'Above and Beyond if you are a client, volunteer, intern, or anyone looking for work because its facility is filled with diverse welcoming counselors and volunteers that keep its programs flowing. I have nothing but respect for 'Above and Beyond' and any other mental health facility on this side of town because of the clients they serve and what they do. Thomas G

I had the REBT work shop here with Terry London and Michael Schear and it is a beautiful facility,…read moreand what they can offer to the community is great, I am truly impressed for all the help they give to those in need, and the fact that they do it all for free is remarkable. I hope to come back and see the amazing work they are doing.

This was the worst and most unprofessional care I have ever received. I wish I could give them 0…read morestars. I will never be returning to this clinic and will ensure none of my friends or family members ever receive care here either. I received a diagnosis for a condition and was never contacted by my physician to discuss the diagnosis or figure out a treatment plan. I called four times to try to get in contact with my doctor, with no response. They finally told me that I had to schedule an appointment to talk to my doctor about my diagnosis, and offered dates weeks out. It is unprofessional and dangerous to give patients a chronic diagnosis and not be available to support them after giving the diagnosis.

This is a facility with limited help. The whole floor is understaffed and the lack of compassion…read morefor the patient is horrendous. My husband who had a stroke and is aphasiac had to wait to go to bathroom because they couldn't understand him and they did not check on him regularly. One nurse actually had the gall to say, well he just went a couple hours ago and was not happy she had to help,him. The level of therapy is substandard and I don't think they clean the objects, tools they need to help speech therapy.They used real fruit, how do they clean a porous piece of fruit after use.I watched numerous unsanitary conditions in physical,therapy. They treat patients like a nuisance instead of,offering compassionate care and understanding. Several items were not written down. When it was time to go home, one aid rolled the wheelchair to the front entrance and left us. No help to get to a vehicle just here you go, bye. I had to push my hubby out in a wheelchair,along with several bags and suitcases, plus a walker.I am 69 years old this was horrible. And check, out my husbands referral paper when he was discharged .NOT EVEN HIS. This facility also lost his $6,000 hearing aids and didn't care.