All the bad reviews are true. Please do not place your loved ones here, my grandpa was placed here…read morefor a short term he was hospice so we knew we wouldn't be here long and gave the place a chance despite the bad reviews, because of the location. Rounds were barely ever done, hours went by and nobody would come in to reposition or check his pain. We would constantly have to go out and ask, sometimes they couldn't find or see the orders for the medications that we knew were already acknowledged and approved by the hospice team. They weren't proactive about his constant fevers unless brought up by us. My grandfather was very fortune to have family by his side around the clock to advocate for him.But it's terrifying for any patient that can't communicate or advocate for themselves. We had about 3 good nurses, one aide in particular always had an attitude when being asked for help.

We had to place my dad in this facility for memory care/skilled nursing because it was one of the…read moreonly options that accepted Medicaid spend-down at the time. Unfortunately, our experience there was very difficult. The memory care unit is rundown and always had an unpleasant smell. My dad frequently expressed that he did not feel well cared for, and during visits, he often looked unwell and not like himself. The overall impression we had was that care was inconsistent. Food quality was also a concern. Meals often appeared the same day to day and were not very appealing. We also had concerns about his medications and felt there may have been periods where he was overly sedated, although we cannot confirm that. Communication was another major challenge. It was often difficult to reach staff by phone, and responses were inconsistent. When we began searching for a different facility, we did not receive any assistance, even after multiple requests for help finding Medicaid-accepting options, and ultimately had to do all of the research ourselves. That said, we understand how demanding caregiving work is and that staff are likely overworked. However, we feel strongly that elderly residents deserve consistent, compassionate, and attentive care. Once we were able to move my dad to another facility, we saw a significant and immediate improvement in his condition and overall well-being.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

The longer my loved one is here the worse it Gets. I feel the staffing could be More attentive to…read morethe Residents in need, this would avoid any complaints. cameras should be an Option in each room for both management and family members to view. The schedules need to be more consistant and customer service is most important. Don't expect a call back anytime soon unless it has something to do with new residency.

This is for Bridgeway independent living. The good…read more.. Caring staff Beautiful campus Nice apartments Nice dining My parents said that moving the was the best thing they could have done. The bad... You must have an attorney review the contract before you commit the large deposit. For my parents, there I was no way to get the deposit returned until their exact unit was re rented. This did not happen until about 5 years after they vacated their apartment, and three years after my mother passed. There was a lot of follow up needed to help make sure this occurred . For whatever reason, Bridgeway could not rent the unit. They had over 20 vacant apartments for years. They also requested that we pay for apartment improvements out of the deposit, which we did, even though they held those funds with no interest paid for 17 years. This was a very sour ending for what could have been a excellent experience.

Positives: The facility is nice and peaceful, depending on what other families are there…read more Nursing/PCN staff was mostly compassionate and kind. My mother-in-law was brought in on Mother's Day. We were originally told she was only approved for 14 days of hospice, no mention on what would happen if it took longer than 14 days. It took a week to hear from social worker regarding her situation because social worker was out of town. no on-site chaplain, but one was available upon request. Social worker promised support with FMLA and a note for work, never received either. My husband was promised bereavement/mental health support, but only after she passed. it's been over a week and nothing. We have to track down the social worker to do her job. The last week of her stay, several loud families were visiting patients in the hospice house, with no enforcement of rules, rowdy guests, or inappropriate behaviors after we were told the teenagers in our party need to be on good behavior. The last few days of her stay, visitors, nurses and staff were talking loudly outside of her room about their personal lives. Completely inappropriate. Have had to ask staff several times for pain meds for MIL, she would be moaning and saying "ow" - nobody would check on her. Would tell staff at desk to get her more meds, they said I had to tell the nurse in a closed-door office. Why is it so hard to identify who is actually providing care? We were told by staff to plan funeral arrangements and they would contact our provider. After she passed, we were told she was a coroner's case and had to go to the Cook County Medical Examiner. We were NOT told this and have no record of this conversation or procedures (but a handout with funeral homes/crematoriums). Staff insisted they told us she was a coroner's case. We have no record. She passed on Memorial Day, the nurse on-site was unprepared for this and kept us at the hospice after she passed to talk to coroner. Did not release us, PCN staff told me it was okay to clean out her fridge and go home. We did not know we would have to talk to the cops, nobody told us that anyone who is seen for a fall and passes within 1 year has to go to the ME. No clue what to expect. More trauma after a traumatic day. We have now had to contact the funeral home on our own and hope they transport my MIL from Cook County to their facility without incident. This has been botched from the get-go. No continuity in training, communication, or actual support for families. The social worker here does not care about the families at all.

My loved one was sent here and they're wonderful. Staff is so kind and never once had to bother…read morethem for any care. Always on it. highly recommended.

Great staff inside & in the field. Very caring nurses & therapists who took care of my father…read more Highly recommended!!!

Visiting staff is awesome! Helped my father after a recent fall. He had wounds that needed…read moreattention & the physical therapists helped him get stronger. Great communication with their office & staff.

Just too awful place do not go there do not put your loved ones in this facility…read more The parking lot floods there are ants in your bedroom and your bed. They took the air conditioner out of the wall to put it in someone else's bedroom then my mother had no air conditioner. They took a fan out of her room without permission and put it in another patient's room. Had a bad thunderstorm tornado warnings power went out electric generator did not work so I had to do resuscitator for my mother manually horrible.

I currently live here and out of 5 nursing homes I've been in this has one of the best staff I've…read moreever had physical therapy department works hand in hand with there patients providing not only physical support but they are very encouraging mentally. The food is good. the dietary department is also on point. Managing personal requests as well as the regular meals. It's nice and quiet.

Highly recommend Wisdom Eldercare for anyone seeking extra support for their loved one. Gina was…read morequick to respond to my outreach, sensitive to our family's needs, and extremely informative. She offers a great network of experienced caregivers and her service is very communicative and reliable.

Wisdom Eldercare provided caretaker services to my wife and myself. for a period of three plus…read moremonths at the end of my wife's battle with Lewy Body Dementia. At the end of this period my wife had became consumed by fear and anxiety, becoming combative and defiant in many ways. Kaneisha (along with Khamari and others) were timely, and so patient and generous in their dealings with my wife Ingrid during this challenging time. Their kindness was so valuable at a most difficult time. The CEO, Gina, was very professional, responsive and compassionate during the whole process - from her initial visit to us at a rehab center to the kind and caring words after my wife had passed away. Their overall service was excellent. I would not hesitate to recommend them.

How good the care is., nursing staff @ cna's in Unit A North. The real bad is the FOOD! Since being…read morebought out last yr. By a JEWISH individual , has destroyed the food quality , changed Vendors cheaped the food has gotten rid of most food substitutes for the menu. He needs to get a new vendor ASAP or come @ see for himself @ ask the patients & staff how TERRIBLE the FOOD is.

Northlake , Illinois ... 28 Aug 19…read more My friend has just been transferred here from another medical facility for continued rehabilitation. The place is pretty big with huge grounds and well maintained landscaping. This is a Catholic institution and has a Chapel on site. The place has a limited amount of parking available but the parking is FREE. The place is clean and the caregivers are competent and compassionate. He appears to be well taken care of. The food here is not appealing however and my friend doesn't eat much due to nausea , the result of various medical treatments he has undergone in recent months. As of now I'll give this place 4 stars. If they can get my friend ambulatory again I will give them five stars. In the meantime I'll pray for my friend's recovery.

If you're not sure how to navigate all the complicated aspects of senior care, please call Rick. I…read morecan't imagine how much more stressful my parents' situation would have been for my family if I didn't have Rick to rely on. He was quick to respond with detailed information about each available type of care (in home care, assisted living, respite care, memory care, skilled nursing) as well as connections and recommendations. On top of that he was available to listen, walked me through how things would work, and was very easy to talk to. I highly recommend working with Senior Solutions.

We are incredibly grateful to Rick at Senior Solutions. He is an expert in this very complicated…read morefield (even more so during times dealing with COVID-19) and was able to save our family so much time and heartache as we searched for an appropriate place for our family member. Rick is a very organized communicator, he conducts his research quickly and makes himself available to truly serve families during stressful times. I absolutely and unequivocally recommend working with Rick at Senior Solutions!