Arrived 15 minutes early, waited outside. Appt was for 10 am…read more Walkin arrived and got taken right away....yet I had to wait. 10:05 cam and i had to ask what the issue was. Apparently owner was filming a Youtube so he was busy. Never apologized for being late and said "it is what it is"....my response was F...Off!! No respect for the customer and this business owner is too full of himself.

Now at new location 1427 Berlin Tpke, Berlin CT. Easy access from the turnpike, private parking…read morelot. New location looks great, nice retail selection in the waiting area, self-read digital temperature check station to the left when you enter the doors. MC still provides the best haircuts around, and his new location looks great and is spacious and comfortable. There is classroom space in a room just off the main barbershop floor. New hair washing stations are set up, hair wash with scalp massage was very relaxing!

I called in to make sure their available and they said yes and yet I walked 30 minutes down the…read moreroad just for him to say appointment only at night and they made me wait 15 minutes just for him to take another person

Best shop in the area. CC is as good as it gets, been going to him for years. Clean shop,…read moremultiple tv's to keep you entertained. Been to Mitch in the past and also a great cut. Just started bringing my son to Charlie and he was very happy with his cut. Highly recommend.

The barbers do such a great job, more than a great job. My hair was cut perfect and nice that it…read morefelt smooth the way I wanted. This is the best barber shop in Connecticut or the USA where I went!

Tyler Palumbo has does such a consistently awesome job, haircut and beard trim. This was my second…read moretime (forgot to leave a review for the first) and I just wish it hadn't taken me so long to find such a great barber! He takes his time and clearly cares about his work, the vibe of the place is great, friendly, and they all take pride in their work. Couldn't recommend The Lost Art Barbershop more, and if you can, book Tyler! (he lists appointment times on the Booksy app)

sorry, my last cut was awful, but i felt sorry for the lady barber????? and let her finish. sorry…read morebut you will lose business. WISHING I HAD THE OWNER CUT MY HAIR, the last chair lady was unskilled. Not meaning to be cruel, it's just true.

My husband found this place by accident, and he was happy after he get his hair cut...old school…read moreand very professional, perfect skill set...the place looks like having lots of history, it is a old shop, but definitely can give a good hair cut...

Omar is very respectful and makes sure you are satisfied with your haircut. He always remembers…read moreyour name when you walk in, even if you hadn't been in for a trim in 2 months!! A good barber does this!!

He is the sweetest human being. He works very fast, cuts good,and is pfriendly. The morons that say…read morehorrible things are just that, idiots. Omar is very respectful, very thorough and decent. His barber shop is always clean and inviting, very relax. Thanks for all you do, and please ignore any idiot that criticize. They have nothing else to do but bad mouth a good, decent barber. Shame on you all! MOISES (3/27/26)

Great spot for haircuts. Sebastian is great at what he does. Would definitely recommend.read more

I wanted to go there. But like every barber in the area. Appointment required. Wanting at 9am on a…read moreSaturday and asked if they take walk in. No. Next available was Tuesday. 4 stars because I don't have a good or negative score for them

As someone who has extremely thick hair, I am very much careful with who touches my hair, because…read moremy hair is a diva! I am part SubSaharan (despite people trying to say to me otherwise) and so because of that my hair has a tendency to snarl since it gets into tightly wound curls. I had asked my stylist (Angie) to do a long layered cut and to do a "Protective hairstyle." Somehow, I felt like the vibes were off. Although it no doubt looked amazing the first day, not even a week later my hair is tangling the same exact way as before I had gone to her to get it fixed. Say what you think, but the last photo is immediately after the appointment and these other three are the photos of what she had done to my hair a couple of days after my appointment. (My hair is definitely not made for applying heavy heat like that!)

Meraki did a great job! This was my 1st in-salon cut and color in over a decade which means I was…read morein my 50's when I was last seen by a professional. First, they were almost on-time (I waited less than 10 mins after entering the salon and considering the fluidity of the process they were great). Mark cut my hair and the colorist (whose name I cannot recall - chalk it up to my old age!!) handled the dye process. The cut was well done - I only wish I had asked him to take a bit more off the top - which I mentioned on my way out and he offered to put me back in the chair on the spot but I declined - I wanted to test-drive his work to see how I felt. Then the colorist took over. I wanted the darkest blue dye job they could offer. They covered ALL the bases - all the way down to how my color would process as all my hair is white except for the back of my head which is medium grey, meaning that there would be different shade of blue, based on the existing color. I think they noted this so that if I wanted it to be uniform I would need to start with a bleaching. This was not needed as I was fine with the color this first time, but once again, they were keenly focused on customer satisfaction. The dye job turned-out to be a bit lighter than I had hoped-for, but because we had discussed it beforehand I was not surprised and was (am) satisfied with the outcome. I was also told that if I wanted a deeper blue I could return in 2-3 weeks and do another round of color which would further deepen the tone. In the end I tipped each 20-25% tip on half the total charge. Were I not disabled and retired I would've tipped a bit more, as each took very good care of me. So, long story short, the salon was great and the service was great, not only because they did a great job (which both certainly did) but moreover because they made it clear that they wanted to ensure that, and every point between my arrival and my departure, I had the best customer experience they could possibly offer...and at that they succeeded 100%!! I will DEFINITELY be returning in the future and they fully have my complete recommendation to others looking for great hair care and a Grade-A customer service experience!!