My experience was disappointing. When I arrived to visit my dad, the first thing I encountered was…read morethe Director of CNAs discussing a staff member being on a television show. There was no greeting or welcoming atmosphere for visitors or residents' families. In my opinion, management should spend more time focusing on supporting and recognizing the staff who are working hard every day and providing quality care. A more professional and resident-focused environment would leave a much better impression.

My dad was a patient there for one day they were supposed to help him cut his food help him eat. We…read moreshowed up and he was slouched. Could barely reach the tray and he was by himself he would call. No one would come terrible place even though it got a good rating I guess this is the best. The city has to offer. Nursing homes are terrible.

I've stayed here for 4 weeks recuperating from a severe sprag to my right ankle. Was not broken…read moreonly strained. I fell from a 2 ft step trying to reach a high shelf. Had to call 911 & was taken to St Agnes for xrays & ultrasound, spent the night then was brought here to Oakwood. I rate them 5 out of 5 stars, clean & safe. Food is great! Staff is caring & readily available. Physical Therapists are top rated in my book. I'm stronger than before my injury & plan to continue working out to get even stronger. Occupational Therapists have taught me how to prevent future injuries & ways to strengthen every day practices. I give top rating all around. God Bless them all.

Adding to yesterday's (6/24/26) review…read more Oakwood had ne pick up my husbands belongings. Today they called the hospital inquiring when will my husband be back at their facility. You told the hospital you didn't want him back for whatever reason. ( let's see being quiet, being cooperative etc). They had me pick up his belongings per protocol and they don't have storage. (Bologna Ham and cheese). No one can call me back or explain what's going on when I followed the policies and now you want him back. (Very fishy) This is a terrible place with unprofessionalism and character flaws. They don't care about the people they just want the amount of people so they can get more money. This place should be investigated and restarted with caring people because this isn't the place. You can't treat people anyway kind of way and expect them to take it. We weren't treated fairly or courteous and now you want him back. Stupid. I tell you there's something suspicious going on there.

This place is nice. I really appreciate everyone who works here. A big thank you to Kanwaljat Kwai…read morefor helping my Mom. And all the others from Speech therapy, PT, OT, CNA & nurses. Thank you all for taking good care of my Mom and others.

I am heartbroken and outraged by the gross negligence of the skilled nursing facility where my…read more91-year-old grandfather was receiving care for his physical therapy. He was supposed to recover there and return home, but because they failed to properly monitor his catheter, he developed a severe infection. He was transferred back to the community hospital, and the infection entered his bloodstream. Ultimatley, he passed away. At one point, we spoke with the director in charge late in the day. While we voiced my concerns, she didn't even make eye contact--she packed her bag, shut down her computer, and got ready to leave. It was clear she had no real interest in addressing the issues, and that moment reflected exactly why the facility runs the way it does--with indifference and a lack of accountability. They never followed directions, and any time I asked questions, no one knew the answers. They blamed the previous shift instead of taking responsibility. No family should have to suffer a loss because of such neglect. I urge others to stay far away from this facility. Their inaction cost my grandfather his life.

I would give Sierra Vista 10 stars if I could! I was apprehensive about my husband being…read moretransferred there because it was only rated 3 stars, but I really had no choice. They are the only facility in the Fresno area that would accept someone with his diagnosis. When I removed him from his previous facility that was rated 4 stars by Clovis Community, he was so weak that he could not sit up or stand because he had lost nearly 30 pounds because of their poor care. The receptionist at Sierra Vista was very welcoming. The staff was friendly and I could ask any staff member about his condition. At his previous facility I was only allowed to speak to one person and she never gave me answers to my questions regarding his weight, BP, etc. Sierra Vista's dedicated Physical Therapy staff was able to get him up on his feet and walking again. I am extremely thankful for them doing that! When he was discharged to go home many of the staff hugged him goodbye or gave him a kiss on the cheek. They will be happy to know that he is still up and walking. Thank you Sierra Vista!

The CNA's are the best. The Physical Therapists were great. Nursing Staff were always ready to…read moreattend to your needs. THE FOOD IS TOTAL GARBAGE. I was there three months b/c of a car accident. If I had to put some one in this home I believe I would feel good about the general care. I of course would have to bring meals for my loved ones because honestly their food was not edible. HOWEVER **** if you are there with a wound this is not the place to be. My wound nurse decided to oil up my wound then proceeded to tightly bandage my wounded leg. This was not the surgeons orders. Wound nurses are suppose to be a specialized skill. Well this one wasn't. I went home thinking I was finally on my way to recovery. Three days later my wound had opened and I could see the hardware in my leg. Hugh hole. Returned to E.R. Turns out the infection had turned to MRSA and I had to be readmitted to the hospital to open the wound, clean it out, remove the rod in my leg. So now I'm back to square one. After the hospital I went to Willow Creek. Not my choice but because I now had MRSA I needed to be in isolation. DON'T GO HERE. Everyone is lazy. You rarely see your CNA, your nurse is NEVER on time with meds, and sometimes my call button would be on for 1 1/2 hours. Not the kind of place I'd send my elderly. This place is ABSOLUTELY THE WORST! This is a long account and I'm skipping the next 4 weeks. The long and the short of it is: I loved the people at Sierra Vista. Watch out for the wound nurse, make sure you can deliver meals to your loved ones. And remember to stay away from Willow Creek. I would have given this a 5 because I loved the people. I subtracted for the terrible food and the unskilled wound nurse.

Ate at the Bistro. Waited over 35 minutes while others that came in after us got served. Food was…read morehorrible. Quesadilla was burnt and the special Hawaiian Chicken kabob bowel was cold brown rice pink chicken and not half the ingredients that was listed. No tangy sweet glaze sauce as intimated. Unprofessional staff with no gloves and handling food with hands. Horrible experience.

The manager left a note on my prior review just your typical BS statement so I thought I'd update…read moremy review. How about that picture of my mom's foot? That's the quality care you get a San Joaquin gardens. Two and a half months ago there was no sore on the foot. Now it's got gangrene and will have to be amputated. Go ahead send your parents here. Good luck

The care there is outstanding, everyone is caring and compassionate. My Mom's nurse Erika was…read morewonderful she took great care of her. All of the cna's were sweet and always willing to help. The PT staff were very good and caring. There is one person who really stood out, it was Kelly Hadley, she was amazing, she's not only the wound nurse but she was so helpful to me, she was always willing to help me if I had any question's or if I needed help finding doctors for my mom. Although Keystone really is old and does need some tender loving care, the staff makes you overlook that.

My mom was at Keystone Post Acute starting the end of June through the middle of September, on and…read moreoff due to hospitalizations. I wanted to say when we first arrived, I was not happy. I was pretty nitpicky about the room, the temperature not being cool enough when it was 100 degrees outside, the lack of immediate attention. I am writing this review to let you know that things do get better. You need to give it some time and be patient. Whenever I had an issue with the care my mom was receiving, I would talk to the staff, and immediately it was rectified or looked into and the issue resolved. There was staff that would stay in my mom's room at night so she would not be alone. They were so kind and truly made the experience lovely. My mom would be very emotional some days, and they would call me so I could speak with her or reassure her that everything was OK. I would like to personally thank Jessica, Raj, Paula, AJ, Mike, Michelle, Peggy, Sherry, Kelly, the wound care nurse, and the rest of the staff. I did visit her everyday and could see that her needs were being met. Finally, my mom was ready to come home so she could watch her hummingbirds on the front patio, pet her cat again, and sleep in her own bed. Sadly, my mom passed away October 1. It was a difficult 4 months leading up to her discharge, but I am grateful for the care she received while at Keystone. I definitely would recommend them to anyone.

I suffered from a stroke in early May 2024. Being almost paralyzed I was sent to Fresno Post Accute…read morefor recovery. I was in a lot of pain to barely move. The staff were extremely understanding and provided me with care and compassion. They were extremely attentive to my needs offering support and spent valuable time with me. As I regained mobility, I was able to leave the Center in mid August 2024. Now that I think about it, I was wheeled in and I walked out with a cane. I'm eternally grateful for the support the staff and Administration provided; it was critical to my recovery. Thank you Fresno Post Accute for your excellent care.

The care was excellent , my mom received while recovering from a stroke . Staff had many activities…read moreto keep her moral up and the physical therapist and nursing staff were so caring and personable . The care my mom received was stellar . The staff made such a difference in a very caring warm environment . The dining experience was wonderful also , I loved the extra effort coordinated either activity director and the chef to add some fun and joy to my mom and others recovering . I will be forever grateful for Morning Star and helping my mother at such a difficult time regain her strength and keeping her spirit upbeat .

My father was at this facility for about 4 months and he had nothing but good things to say about…read morethe staff and level of care he received. Special and sincere thanks to Valerie and her assistants who made sure my dad's needs were fully met

I cannot say enough about California Home Health. My 92 year old mother needed physical therapy to…read moreget stronger. After two major surgeries, she was needing to get her strength back. We had the most amazing physical therapist, that truly cared and gave my mother the guidance she needed. The people in the office are a pleasure to work with. I cannot say enough how they go out of their way to help in any way they can. After therapy, they called to check to see how my mother was doing. It means the world to us to know that caregivers out there really do care. This is truly a company with heart.

From the owner: Providing quality Home Health Care to the Central Valley!read more

Nick in admissions is such a great person to work with!! He made the inevitable happen when I was…read morein a bind. My father in law needed a facility to go and when no one would take him Nick and his team accepted him on good faith. Thank you so much Valley Healthcare!!

My grandfather was suppose to be here for 5 days, but we moved him after 2 days because of the…read morehorrible treatment he received there. They basically kept him doped up on morphine so they wouldn't have to deal with him, and denied ever giving him morphine. They were told that he could only eat soft foods, and the first night I got there to visit, they had a pork chop, a hard roll, and veggies on his plate. He managed to eat 2 spoons of peas off the plate. The next morning, they told my parents that he ate almost all his breakfast and that he was greatly improving. My grandfather's last remaining kidney is functioning at less then 5% and he has been refusing food for the previous 2 weeks. Barely eating 100 calories a day. So to say he ate as much as he did was clearly a lie. Also, they left water out for him, but he was too weak to hold a glass. I never saw a nurse helping him at least drink water. His mouth was bloody and cracked from dehydration. When we checked him out to transfer him to a better facility, the medication charts showed they never gave him morphine, when clearly the bottle had a good portion removed from it, and he was clearly heavily medicated. They also put in his discharge papers that his health had greatly improved on his stay there, even though it is easy to see his health is rapidly declining. Also, right before the transport came to move him, a nurse walked in with his breakfast (again with foods he couldn't eat), sat the tray down, turned and saw the transport, and then said "oh thank god" at not having to try and feed him. My father, grandmother, and I all heard her snide comment. If you have loved ones, that are really ill and can't advocate for themselves, this is NOT the place for them.