I feel compelled to explain the difference in the 3 branches of HOAG, the Hoag urgent care is in…read morethe same building w the HOAG HEALTH CENTER but people conflated the 2 and as a result, the HEALTH CENTER which is really the IMAGING CENTER to do XRay, DEXA, Breast Imaging, mammogram, ultra sound etc the rating was low. These 2 are located on Beach blvd, Huntington Beach. The HOAG hospital I just wrote a review on n rated it 5 stars is in Newport Beach, again maybe the confusion caused the low rating of the hospital too, maybe while it was merged under O administration, the service suffered but trust me, HOAG HOSPITAL is the CEDAR SINAI of Orange Country.
This review is for the HOAG HEALTH CENTER (it's not called medical center as MC implies a hospital which this is not) terminology is important as it can lead to confusion, I think they should call it by its function, it's AN IMAGING CENTER! It's called health center bc of the urgent care wing. They deserve 5 stars folks! This is the only imaging center that had continuously traded in their million $$ Siemens imaging machines for new ones, I read they gave the "old" ones to Africa. You come here, you are guaranteed of the best and most accurate test results to help DR diagnose your condition. As a result of my husband misdiagnosis by a DEI Dr in another hospital, I'm keenly aware of how important every aspect of treatment is to stay healthy and alive.
I have my yearly mammogram here, the facility is spotless and service was w a smile from every nurse I saw, the ultrasound was painless, FV hospital imaging center was a disaster, the US I had there took 40 mins vs 10 min here! Their DEXA machine was a medieval torture chamber, Hoag just bought a new DEXA machine, whoohoo! HOAG would make a CD of all your XRAY, Mammogram on request, no question asked, it's like pulling teeth getting anything done in FV hospital, btw, FV almost went under due to fraud so it was bought by UCI, so it's now owned by the county, I still don't trust it. Now all above descriptions were always the case except on 3-13-2025.
So why do I not rate it 5 stars w all the above compliments? Based on 3-13-2025, it should be 2 stars but I'm always fair as it was a one off. Here are the reasons it was 2 stars today, I was there for a DEXA but they took me in for a mammogram, worse yet, they used another patient chart, 2 HUGE MISTAKES IN 1 DAY, WRONG NAME, WRONG PROCEDURE, the 3rd mistake was the scheduler did not tell me I should skip calcium supplement that day, as a result, they sent me home, I had to return the following day while I was in agony over my UTI and it was raining, I should have canceled the appointment. If any supervisor reading this review, please advise the scheduler and make sure whoever made the above mentioned mistakes not to do it again.
I have come here for years, it's located in a beautiful strip mall, the building is so spotless, it has a patio, ample parking and today I noticed a Pharmacy, this Pharmacy was small but had all the fun souvenirs, greeting cards and a big selection of OTC drugs. Come here, it's almost like a 5 stars hotel lobby, the only thing I miss now, where are all the magazines? Please bring them back to make waiting more pleasurable.
