I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

Came in on a weekday morning and the wait was extremely quick!…read more Waited at check in for about 5 min and then explained what I needed then was directed to go sit to be called. I didn't even have a chance to sit and was called up to be helped. I forgot the person's name who helped me but she was great! Very informative and also admitted when she didn't know something. She was able to call one of her coworkers come over to answer the questions that she didn't know. I appreciated her candor as well as quickness in the whole process. I was in n out in under 20min. I was transfering a car title.

Review is for Taylor behind the DMV service desk. He clearly is not trained on current dmv rules…read moreand regulations and doesn't understand very basic Ca title transfer rules. Specifically The DMV allows this via a Family Transfer (using the REG 256 Statement of Facts form) so you don't have to pay sales tax twice.

Simon is really responsible and knowledgeable for my case. He helps to solve my difficult case…read morereally fast. It is incredible.

I have been a customer of Mercury Insurance for many years for both my auto and home insurance. On…read moreAugust 14, 2026, I visited KCal Insurance Agency in Irvine to clarify some questions regarding my coverage, which was coming up for renewal. Unfortunately, the experience was very disappointing. The associates I initially spoke with did not appear to have adequate knowledge of the insurance matters I was asking about. Eventually, the Branch Manager, Bruce, stepped in. However, he was also unable to explain what endorsements were included in my policies and some other issues. Rather than addressing my questions or helping me understand my coverage, Bruce became hostile and rude, which I found particularly disappointing from someone in a management position. After spending more than 40 minutes at the office, I left without having my questions properly answered or my concerns clarified. I hope KCal Insurance Agency takes this feedback seriously and provides its associates with better training to ensure they can confidently and accurately address customers' insurance questions. More importantly, I believe the Branch Manager should set the standard for professionalism, courtesy, and customer service for the entire team. I sincerely hope KCal improves its customer service and professionalism so that long-standing customers receive the level of assistance and respect they deserve.

Mike is extremely prompt in response time and professional. He listened well to assess my current…read moresituation and gave me financial insight and honest feedback. He is friendly, easy to talk to and wants to set you up for success. I would highly recommend working with Mike to help serve your financial needs!

My wife introduced me to Mike back when we just started dating. She spoke so highly of how…read morepersonable and hard working he was for the small portfolio she had at the time. Since then we have grown our accounts and Mike continues to deliver. He answers the phone after first ring and is thorough and detailed in his communications and explanations. We now have family members that have moved their savings to Legacy & Wealth, and they are also very happy with the results.

I worked directly with Carly, at Roland Gatti Allstate Insurance. Carly was an incredible help to…read moreget my insurance situation sorted out. AAA notified me that it will not renew my home insurance due to fire hazard (who's home in CA isn't in fire hazard zone?). I was with AAA for more than 25 years (home and auto insurance) never had any major claim. Carly, was truly professional, very patient with my dumb questions, and supper helpful to get me the right information, multiple quotes, educate me about insurers' credit rating, and help me get new home insurance, fire insurance, and yes, auto insurance. I truly give a 5-star rating to all aspects of my experience dealing with this office.

Exceptional service and very responsive! Carly is amazing with attention to detail, prompt follow…read moreup and always goes the extra mile to insure our family is taken care of with our insurance needs! Highly recommend!

Our experience with Laura Hahamian and her whole team was extremely positive. They were all always…read moreprofessional and very responsive to our questions or concerns in getting us the right policies to fit our lifestyle and needs. We had only one minor home claim during our time with State Farm, and we were treated with respect, patience, and encouragement as we went through the process. We recently moved from California to Wisconsin (Not because we didn't love CA, but because of family), and we sought out a local State Farm Agent for our new house and autos here, because of the excellent experience in CA with Laura's office. I feel comfortable recommending this Agent to anyone wanting an insurance agent they can trust with their home and vehicles.

I never thought we'd actually need to use our insurance, but after a fire, State Farm really came…read morethrough. The payout was fast and helped me get back on my feet. Laura, my agent, was helpful throughout the process and made things easier. I'm glad I chose State Farm.

We have relied on NIA for our policies for several years, I highly recommend the office because of…read morethe attention to detail on what I need, explanation of coverage, plus the personal touch is very much appreciated I've been traveling, drove to Chicago, we needed to make changes and update my insurance cards, Ms Felix was able to do this same day, within the hour via email and text, saved us from a very uncomfortable trip Thank you Neighborhood Insurance for all your personal touches and professionalism

I met Rosie and Martin a few years ago, when they were kind enough to support my girls soccer club…read more They have a great program that gives back to the community. I have since reached out to them for guidance when it comes to insurance needs. Martin and Rosie are very knowledgeable about insurance, will be upfront with their clients and prospective clients and genuinely care for your best interest. You are not a number to them, you are part of their neighborhood and take care of you as such. You can always count on this dynamic duo to be present and engaged in our community. You are in great hands with the Neighborhood Insurance team.

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

Scott was super knowledgeable and helpful! Guided me all the way through from beginning to end…read morewhile explaining the various options we had in having to pick a policy. I highly recommend giving him a call!

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

We had a great experience working with Lawrence Ku Agency, especially Tiffany. She listened to our…read morepriorities, explained our options clearly, and helped us find coverage that best fit our needs. She was knowledgeable, responsive, and a pleasure to work with. Highly recommended!

Nayeli and her team are great. They helped us understand what was in our best interest for an area…read moremy partner and I know nothing about. I would recommend her anyone needing business financial planning like we did.

Nayeli Ballesteros is extremely knowledgeable. She is extremely patient and took the time to…read moreexplain the process of financial planning. You can tell right away from meeting her that she absolutely loves her work that she does. She didn't see me as just another $$$. I truly feel as though Nayeli had my best interests in mind as we were sitting down to discuss my financial plan. I can truly say that I am much more knowledgeable and confident at this time after having consulted with Nayeli. I actually have a bit of a vision now and the future doesn't seem as scary in terms of my financial outlook. If you're thinking of financial planning now or in the near future, please don't hesitate to give Nayeli Ballesteros a call. (951) 264-7556. You won't be disappointed. She is always quick to respond with a text or phone call. Thank you, Nayeli.