My family and I moved into this apartment complex in September 2025, after living here for nearly…read more10 months, I can confidently say we will not be renewing our lease when it ends. The biggest issue has been an ongoing wildlife problem, particularly raccoons. To management's credit, some progress has been made in removing the animals after reports of aggressive behavior and incidents involving residents. However, management has consistently failed to clean up the feces, trash, and mess left behind. Residents and their pets are regularly forced to either walk through feces-stained breezeways and stairwells or clean up the mess themselves. This is a serious health and safety concern that has gone largely unaddressed. Despite multiple emails, phone calls, and portal messages beginning on May 28, management has failed to adequately resolve the issue. We have been verbally assured several times that cleanup would be handled, yet the problem persists. More concerning, management refuses to respond to these concerns in writing despite repeated documented requests, choosing instead to make verbal promises that have not been fulfilled. Another major frustration is the mandatory Valet Living trash service. Residents are required to pay for it, but the service frequently fails to run as scheduled or misses pickups without notice. There is no option to opt out, even when the service is not being provided as outlined in the lease. When we first moved in, management and maintenance were responsive. Over time, however, communication, accountability, and overall property management have noticeably declined. There has also been an increase in vehicle thefts, vandalism, wildlife issues, and disruptive neighbors. While not every issue is directly management's fault, their failure to address ongoing problems, maintain common areas, and communicate transparently has made living here increasingly frustrating.

Love the inside of the apartment, the dog park is fantastic and I love that they do food trucks…read moreduring the week....but I have never lived somewhere were the walls are so thin, and this is my 4th apartment complex. I can quite literally here conversations that my neighbors have when I have the tv going. The front doors are also so ridiculously heavy, they slam and shake the whole apartment if you don't carefully shut them...which no ones does.

Update after living here a year: It makes a big difference…read morewhen you live in a community where you have such an awesome community manager like Shayna. We just completed our year lease and loved living here. It is clean, safe, and well kept. Shayna is extremely friendly and professional, and she makes sure that any concerns are addressed and resolved immediately. Great community for families and/or students. Highly recommended!

Would not recommend and definitely have to polar opposite experience when compared to other…read morereviews. For obvious reasons I will update when I am no longer a tenant. Short version...you can get better! Especially when you take into account how much your rent is after all fees have been applied and if you're looking to live in an apartment complex not riddled with marijuana. Club house, gym, pool, and buildings are all included when I am speaking about the marijuana.

PROPERTY AGE: Built in 2013- PRESENT as of (3/7/2014). With nice brand NEW units never lived in…read morebefore, SCORE and what sold us! STAFF: Friendly and work hard to resolve any problems you may incur pretty quick AMENITIES: - (CLUBHOUSE) is only open during business hours: 2 TV areas to relax at, fireplace sitting area, FREE residential coffee bar, nice new clean bathrooms, and business area (3 MAC PCs, 1 Windows PCs, 1 Printer/Copier/Scanner, and the use of their office equipment upon request). (MASSAGE ROOM) is open between 0600-2200 with a preferred massage therapist on call and lives on property. (MEDIA ROOM) is open between 0600-2200 and has access to nice clean bathrooms. - (GYM) is open 24/7: Lots of NEW equipment to choose from, free weights (dumbbells), and a private yoga room. - (POOL AREA) is open between 0600-2200: Salt water pool (5ft) with what seems to be a hot tub area that is being used as a kids pool (3ft) area, 2 charcoal grills, a nice covered granite countertop sitting/eating area, handicap pool access chair, lots of lounge and sunbathing chairs. - (PROPERTY): Pet areas, nice covered mail area, and rental garages. UTILITIES: None included that I can recall, but all units have valet trash. UNITS: There is a regular unit and then there is a concierge unit. Like most apartments, you can hear some outside traffic/discussions and foot traffic on the stairs. *NO Elevators* (Regular Units): Have basic flooring, appliances, lighting, fans, formica countertops (bathrooms and kitchen), large walk-in closets, railed patio area, and W/D hookups. Parking is whomever can get it first, but with plenty of parking available for your family and guest. (Concierge Units) *This is where we stay*: Have upgraded laminate wood looking floors (living room), upgraded carpet in (bedrooms), tile floors in (bathrooms), large garden SOAKING tub *no jets* (master bath), stainless steal appliances, granite countertops (bathrooms and kitchen), upgraded lights/fans, large walk-in closets, railed patio, and W/D INCLUDED with unit. Parking is RESERVED, but to whomever gets it first. SECURITY: Semi-gated complex, with drive through entry gates only. The pedestrian walk gate is currently being fixed (as of 3/7/2014), but if you walk about 10 yards to the side of the complex there is no fence. Each unit has private alarm panels for you to activate at your cost with any carrier you choose (ALL windows and doors have sensors). I have seen law enforcement vehicles parked at one of the buildings, so it is nice to know they choose to live here and from what I hear that individual is the onsite security officer. BILLING: Everything to include credit cards, but charge a processing fee. They also have a residential portal page for additional billing instructions... CONCERNS: - The views aren't great, but I have seem worse in the area - No playgrounds for the wee ones - No sports areas (basketball, racquetball, tennis courts) - No outdoor fire pits to lounge around *HARD TO FIND* - Minor things with the construction that could have given the units a nicer appearance, but can be overlooked being brand new! *Smells like a brand new home* - Some outside noise that can be heard in the unit, but not too bad - As of 3/7/2014 there is NO car care center, but was informed they are working on it slowly - Window issues and the outside screens keep falling off, but the maintenance manager works hard to keep them in and is trying to come up with a resolution to fix the problem - No recycling program yet OVERALL: We love it and it is always great to live in a brand new place! I highly recommend...

I absolutely love this complex. The front office is filled with ladies who are amazing. They make…read moreyou feel like family. I had a c-section, and the manager offered to go get groceries for me while I was recovering. I appreciated it so much. The front office always puts on a social event every month open to all residents. They make living here amazing. The maintenance workers would bring my heavy boxes up to my apartment for me when I got too big/pregnant to carry them myself. And they are quick to fix any problems. The apartments themselves are nice. I love the kitchen. All Black appliances. Cabinetry is plentiful and good. Washer dryer hook-ups. Wooden floors in the entryway and kitchen. I have a decent sized 2/2 with a sunroof instead of a balcony. Carpet throughout except in the bathrooms. Lots of power outlets, and lighting. Ceiling fans in all rooms. The grounds are really quiet. The complex offers valet trash that collects everyday except Friday and Saturday. Laundry room has four washers and dryers. The clubhouse is state of the art with a massage room, mini TV/theatre room that offers gaming consoles and free netflix. A gym and pool is on sight. All the comforts of home.

I've been living in the community for a little over 3 years and I love it here. Conveniently…read morelocated by shopping centers and stores to cater to your needs and even in walking distance of the movie theater. The ladies at the leasing office Stacy and Terri get things promptly taken care of in the office, Aaron and Rick has the maintenance situation covered. Most issues are resolved the same day but they are always on it. There's not many apartment complexes in the area especially to compete with the service that they offer here. So much so that I chose to sign up lease for another 14 months. Big Ups to the staff and crew at Brittany Downs apartments.

Maintenance issues quickly resolved. Professional and friendlyread more