Absolutely abysmal customer service. I do NOT recommend this agency, and I am a former client that…read morewas with them for almost 2 years. They will not get back with you about quotes or shops and pressure you to sign paperwork instead. It all began when I bought a new car. I called them and asked for a quote of how much it would cost to add my new car to my current insurance policy, as well as for a shop of the carriers they work with to see if they might be able to get me a better deal. They said they'd get back to me. I waited for a week and didn't hear anything, so I called once again. They said that somehow they had the incorrect VIN number and had left me a voicemail to let me know. (I never received a voicemail, and they had conveniently forgotten to write down the phone number they called me at, so there was no way to verify if they called the correct phone number.) I asked, once again, for a quote and a shop. They said they'd send me the paperwork to sign. I said no, I don't want to sign paperwork, I want a quote of how much it would be first before purchasing. They told me it was agency policy that I must first put my vehicle on my current insurance policy before being able to shop other carriers -- in essence, I had to buy insurance to be able to buy insurance, which is silly. In the state of Texas, your current auto insurance coverage is extended to your new vehicle if you're replacing an old vehicle on your policy for 30 days. (I verified this with Travelers insurance. The rep I spoke to at Mike Powell Insurance also admitted this when I pressed her.) I asked again for a quote and a shop, and the rep I was speaking with said she'd have to get Mike's permission to do so without adding my new vehicle to my current policy first (although legally, I was insured for 30 days, which had not yet expired). The rep called me back later and told me that Mike had given special permission for the quote and shop, but he also wanted me to know that it could cause a lot of "hassle" if I were to get pulled over or to be at fault in an accident in the meantime. (Still trying to convince me to sign paperwork, which I wasn't willing to do yet.) I then asked her how quickly they could get me a quote, and she told me it'd take a WEEK. I reminded her that I was on a timeline (30 days, remember?) and I needed the quote as soon as possible. She began to argue with me and I then reminded her that I had been asking for a quote for the past 2 weeks, and asked to receive the quote in the next day or two. She said okay, she'd put a "rush" on the request. Two days expired. On the second day, I called around 4:30pm to check on the status of the quote and spoke with the same rep. She told me that the agent to whom the quote was assigned had gone home for the day, they would come in at 9:00am the next day, and would then give me a call. I never received a call. Three days had now expired. Clearly, I was not going to get a quote any time soon. I called them again, and this time, I requested the paperwork to cancel my insurance. The receptionist who answered asked me why, and I told her that it was because I never received the quote that I had asked for multiple times. "Oh..." she said, "I'm sorry to hear that." She did not try to see if there was a way they could keep me as a client, or ask if Mike could give me a call, or remedy the situation in any way whatsoever. I called a different insurance agency and they got me a quote, as well as shopped with difference insurance carriers to get me the best rate, within 24 hours. I was very disappointed with the quality of customer service I received and strongly advise against using this agency for any sort of insurance needs.

I met Mike & Shelly years ago and know that they are Honest, Funny, Hard Working and especially…read moregood at their jobs. I love the whole team Mike Powell Insurance. Keep up the good work!

Adam and his team at Koch Insurance Group is easy to deal with and gets you a great policy at a…read moregreat rate. They are very customer focused. I highly recommend them for business owners who need coverage at a great rate.

If you are looking for an insurance team that will work hard for you, The Koch Insurance Group is…read morethe one. Adam is a very honest and sincere man. His success is well deserved. I am happy to recommend him!

We've worked with Bill for the past few years and are appreciative of his quick response and action…read moreon our requests. He was able to explain the current wild market and expectation for the future that helped alleviate some concerns we had with our home and auto insurance. We appreciate not only his care and attention to our insurance needs but his knowledge of the market as a whole.

Not stellar customer service. When asked to be removed from their mailing list, as you could do…read morewith any service I was treated like I did something wrong to ask for it. People reach out for things all the time they change their mind about and when requesting to ask to not be called, emailed and texted about it they shouldn't be responded to like this. Happy I didn't go forward with this company if this is how they speak to people.

Very good customer service, they have been around for 29 years. Always shop my rate to make sure I…read moream getting the best coverage & price.