YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.

Knowledgeable, accessible, patient, efficient, professional and accommodating. The best insurance…read moreagent and best insurance experience with Steve. We followed Steve from his last agency due to the high quality relationship he offers.

Ron has been our agent for several years. He has handled our autos, home and rental properties with…read moregreat skill and sensitivity to get us the best deals including how to handle young drivers, making lots of changes for us as we moved and added people and cars, and explaining the differences in coverage and types of policies. He has been invaluable in that he knows the ins and outs of the industry. I highly recommend him.

Wow! Just got new quotes and went with Farmers after speaking with agent Stefan Libero with Ronald…read moreWalker agency. I've been with USAA forever & never checked elsewhere til now. Stefan was so patient, as I gave him several scenarios to run. He saved me almost $900/yr on my auto. So I sent my boyfriend and my ex to him. Again, patient as ever as they had him run many coverage options, too. Professional, efficient, prompt and so easy to work with. Thanks for your help saving all of us money, Stefan.

I called this office to transfer my accnt from out of state to TX. Ive been with State Farm agent…read morefor over 20 years. Absolutely love love love mine at "home" The receptionist was SO rude I am actually thinking of switching companies. Truly, you must know that how you speak directly reflects who you represent. SO EXTREMELY DISAPPOINTING!!!

I have been a client of this office for several years, our family has been so grateful for their…read moreconstant care and consideration! Corey always makes it a point to come out and say hello when we are in the office! GREAT customer service!!

This people are outstanding, jalmes and kerina and all the workers are amazing, fast response and…read morethey really care about the customers Thank you

I love them Sara was awesome she even came to my house so I can sign docs she made it easy for me…read moreto switch even helped me cancel my prior policy all while offering me amazing. Low rates. Saved me over 100 a month on insurance and so much more coverage.

Woah! Stuart is THE BEST insurance agent I have ever had! Extremely kind, professional and saves…read moreyou money! I've been a happy State Farm customer for a few years now and am happy to write a good review for a well deserving business owner like Stuart. He's team at the office is wonderful and the quality of service they provide is top notch. I have experienced a few accidents and the hard times when I've needed to use the insurance they walked me through each step of the way giving superior advice and StateFarm really did do a great job of taking care of me and my needs. I highly recommend this business!

Stuart provides good rates and responds to any immediate inquiriesread more

I haven't had to make a claim, so cannot speak to that side of things. The office in general gets a…read more"B" for Customer Service. But, a big shout out to Demarcus. He gets an "A++". He was polite, empathetic, and helped me reach a deadline that another agent had bailed on ...on a Friday afternoon no less. Then he followed up the following week. Yay for Demarcus!

Can't get a representative. When I finally did they hung up on me. What a waste of time.read more

Kurt J. was very helpful with my mother's auto insurance. He sent notices via email for all…read morescheduled telephone calls and went through different coverage alternatives and amounts, describing each line-by-line. He exercised a lot of patience with us and taught us more about the process. He's a gem.

From the owner: Spring, TX : Our story begins when a group of insurance agents felt an industry shift; tides had…read moreturned and insurance companies had taken away the freedom of choice for agents and their customers.