Cowan &amp; Pacetti Inc

I run an executive search firm in healthcare located in St Augustine. When we moved the company to…read moreFlorida we immediately started looking for a CPA to help us with tax compliance and planning. Geoff has been amazing to work with. He is straightforward, honest and to the point and I consider him to be a strategic partner. He has the vision to help me think through complex tax issues and can explain them in a way that anyone can easily understand. I enthusiastically recommend Geoff LeShane if you need a top notch CPA that can help you with all tax related matters and keep you compliant with all tax related matters.

We have used Geoff for the last 7 years for our personal and business needs. Very personable and…read morevery professional; Geoff is very thorugh and has saved us thousands of dollars . Truly cost effective and makes taxes almost fun. Well that last part is a stretch.... Great service!

St. Johns County Tax Collector

1.0

Always a problem with peperwork at this location. Agents seem to take pleasure in denying requests…read more Fyi miss Tag Agent: you are not a better person than me just because you sit on the otherside of that desk. The whole proof of insurance issue is a joke! Sometimes proof is required and sometime it isnt. So i have to provide proof of uninsured motorist coverage in order to protect me from uninsured motorist? Wtf planet do these people live on? Better off driving to the main courthouse where there is better supervision of the agents behavior.

Jackson Hewitt Tax Service

We looked around and saw Jackson Hewitt was open late and I called and made a reservation. When I…read moregot there in person Miss Virginia was so pleasant and helpful to us both, she knew what she was doing and did not take too long to prepare our taxes. She saved us so much money by asking us questions and itemizing everything. We filed our taxes somewhere else last year but next year we will return to Jackson Hewitt because of the quality of care for our needs.

KENNETH D. DOERR, JD LL.M CPA

1.0

Worst service or shall I say no service. Still waiting for a callback after a service I had ordered…read morewith him. Hopefully will revise this review if he ever shows up

No communication during tax prep , never returns calls or answers emails. Found out In February,…read morethat he never filed our tax return and we received a notice with penalties attached from the IRS. I called numerous times and Mr. Doerr refused to call me and told his assistant to find out how much we owe and he would pay the penalty, but never admitted that he did not file the return .

Blackford Franceska CPA PA

Having just moved to St. Augustine from California, we needed a CPA who is not only efficient and…read morethorough but also personable. Our past experiences felt very detached, but Franceska makes you feel like family--especially with her friendly rescue dog greeting you at the office! We're very happy with how she and her firm handle both our personal and business finances. It's been a great fit, and we couldn't be more pleased. I hope you find someone you can truly trust with your taxes, just like we did!

Jackson Hewitt Tax Service

1.0

Absolute Sh*t Show. Made an in-person appointment on 3/31, they advised $149 for ANY return was…read moreending on Saturday, April 4. Booked at appointment for the 4th. Created an account and uploaded literally every possible document on 3/31. Received multiple confirmations, arrived a little early. Waited an hour for the solitary rep to finish with someone else. In her interview, he asked about business mileage, and she basically made up numbers off the top of her head. He never advised her that unless your mileage is WRITTEN, it is typically disallowed. He told a walk-in he was booked til 5pm, she made an appointment for 5pm. Finally got to the desk, and the rep was busy arguing via their internal messaging system to the new District Manager to place a hold on the previous lady's file because she didn't like the huge amount she was going to have to pay the IRS and left to find more documents. In not so many words, he made it seem like the policy from the new DM was to find any reason to disallow the $149 promo. Apparently, the DM actually told him to chase after her and get her to pay something before she left despite them not completing the file. Seems like a call to the DM would be faster, but that's apparently their system. When he finally pulled up my account and saw the documents, he said, "This is going to take several hours, I can't do this now." Nevermind the docs had been there for days; no pre-prep at all. You would think their system would alert them to documents or that someone might start working on the files ahead of time. Nope. He suggested I come back at 6pm. I reminded him that he just told someone he was booked until 5 and made her appointment at 5pm, so there's no way he would have this done by 6. He set the appointment anyway and said he hoped someone else would come into the office and help. I received more text confirmations including one changing the location from the Northtowne office to the Moultrie office. (Hour round-trip wasted.) I arrived at Moultrie just before 6pm and (again) a solitary rep looked puzzled when I said I had an appointment. Apparently, they switched offices and didn't advise her that I was coming, or that my files were uploaded. So, started from zero again. She busily tapped away on their internal messaging service (presumably to complain about being blindsided) until finally pulling up my account. She said she wasn't qualified to handle my file and it needed to transferred to a "T3" in Palatka, but they could do it as a "drop-off so I wouldn't have to come back into the office. Would've been nice to have known that option originally, but ok. Another hour round-trip wasted with gas at $4/gallon. Several days go by, no call, no email, no text. I call on 4/8 to the 800 number, wait 30 minutes to speak to someone, and he explains unless my taxes have already been filed, he has zero information and cannot help. He tried to transfer me to the Moultrie office, but they didn't answer, so he left a voicemail. Finally get a call back on 4/9. The same rep who passed me along to Palatka said that firstly, they couldn't honor the $149 promo because it expired on Saturday. I explained that the delay wasn't my doing, and they should honor the price. She said, well the second issue is that we're all really swamped, and we're not going to have time to do your taxes. I'm sorry, What?! A national tax preparer with 3 offices in St Augustine alone doesn't have time to do ONE tax return? Unreal. Needless to say, if I could negative stars, I absolutely would. By the way, IRS.gov has Free File options, you don't even need to buy tax software anymore, let alone go to a disorganized national tax preparer. Definitely would NOT recommend.

Would never recommend this office to anyone! The St Augustine office has had paperwork from us…read moresince February. They were missing paperwork and my husband complied with providing the office with the necessary forms and of February , early Msrch. Yesterday on 4/13 my husband was told our taxes would be completed by 3:30 Wednesday 4/15 . Today 4/14 he returned to the office and was told there was additional paperwork missing and they were too busy to complete his taxes and he should go elsewhere. He was also told our paperwork was lost and was never assigned to anyone in the office which is why our taxes were not completed earlier. My husband found the paperwork they needed returned to the office in hope if he quickly obtained the paperwork they would have time to complete our taxes. Mind you we initially turned in paperwork with this office in February. He was told at that visit today thst we are now refusing you service and you leave or we call the police. Upon leaving the office there were 3 police cars and officers. Hubby explained what happened in the office and told them he never yelled or used bad language and the officers told him he needed to leave because they were now refusing him service. My husband is 75 yrs ago. We used Jackson Hewitt a year ago. That office was near The Villages and service was exemplary. Never did we ever think this type of unprofessional service as well behavior would occur at a St Augustine Jackson Hewitt office.

Liberty Tax

3.7

Worst experience. They have had my taxes since March. They don't answer emails or phone calls…read more Avoid this place!!

The Tax service we had used for 35 yrs retired, no one would buy it because fees were too low, so,…read morehunted for a new one. Our tax prep require 22, that is not a misprint, 22 forms. Liberty got us the largest refund in the last 20 years, did the work in 4 days, and charged about the same as we are used to, can not praise them highly enough, thank you!!! Love the place

All Florida Investigations & Forensic Services

I have referred clients to John at All Florida Investigations and will continue to do so. He is an…read morehonest man with the highest integrity as well as the knowledge & experience to get the job done right.

The goal of every detective is to "Get to the Truth". In my case, Detective Gasper was able to…read more"SEE" the big picture immediately and verbalize an accurate account of the events that had taken place. My experience tells me that a rare few detectives could do this or better yet would be willing to be this open and blunt. Sadly, many detectives can be more about padding their resume', etc. and are not above twisting statements and "facts", to achieve their goals. Det. Gasper brings the best of all worlds when looking for a solid detective. Experience, objectivity, dedication, honesty, and passion. If you have an issue that is important to you, you will not find a better detective nor man to handle your case.

Cowan & Pacetti Inc - accountants - Updated August 2026

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Oldest City Insurance

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I would just like to say the loyalty and respect I once had for State Farm is gone. my uncle signed…read moreour whole family and friends up30 plus years ago back in Delaware. I moved to Florida as it is something I have always wanted to do and where I would like to spend my last years. Being an ex business owner and understanding some of the ins and outs of Insurance pricing going up and down has always been something for red flags for me. I bought a new car has all the safety features you could want and more which I thought would be great for my policy. WRONG I could not believe they went up 80.00 more and could only say because of my credit. I have only ever had one speeding ticket back in 2010-2011 paid it took defense driving course for Florida and Delaware at that time. No DUIsAnd very cautious as my line of work deals with children. I don't see what my credit has to do with me driving or my policy. Just another way for these agents to get a bigger wallet. At age 63 and learning still that loyalty and longevity of a customer and never having an accident or claim should speak something...But I will never recommend to any of my business relationships or personal. I know my uncle is probably turning flips in his grave. Donna B 30 yr customer of State Farm

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Blackford Franceska CPA PA