When the Internet is working, it is a great service. That being said, I've had an outage upwards…read moreof 10 times this year. All customer service is off shore and it takes a legit effort comparable to mailing in a rebate to talk to someone. My appointment was cancelled last week due to an error with their AI chat, today I was told 8am-10am for arrival. it's now nearly 2PM AND calling in for a status update, I was told "my tech was delayed and new expected arrival is 3:45PM." No communication. if you have other options, go with someone else.

I posted about a problem with Kinetic. Need to apologize. It wasn't Kinetic that created the sink…read moreholes in my yard. It was Metronet T mobile. the tech who came out today was very understanding and professional.

I would give zero stars if I could. This company and their customer service do nothing but lie and…read moremisinform you. All these hidden one time charges and "I can walk you through the pdf" and rudely "as I just explained the pdf has this" no Kevin I'm not the incompetent one! I know how to read and listen! Everything is an add on for their mistakes. There used to be a loyalty department that cared and would do the right thing. Being a loyal customer for years no longer matters but they will tell you every lie about other companies like Spectrum, Verizon and Charter to stay with their service. The few positive reviews I'm seeing are probably employees being paid to do them. Do yourself a favor and look the other way! And when you get the surveys on your representative make sure you do them because that affects their raise and bonus and they don't deserve

Beware! Representatives lie and make promises to get you to switch carriers. When you receive 1st…read morebill not only do you not receive rebates promised but your bill is substantially higher then carrier you came from. Also service you receive are less than what you already had. I switched 6 lines from t-mobile and sorry I did so. Locked in for 2 years or need to pay for phones at retail price to cancel. They say you're not locked in but you really are. To add further insult to lies about monthly cost, I was lied to about trade in values I would receive for 4 iPhones. DO NOT TRUST. Only reason I switched was for the FirstNet service but was only worth it to me if I was able to stay on budget. Again, I was quoted they would match t-mobile. My bill is now $58 more per month and no longer have unlimited high speed on all lines.

Horrible Customer Service! Run anywhere else for help!…read moreHusband got ill, hospitalized for months and months, Double amputations and we were forced to move due to bathroom and bedroom being up 14 stairs! Of all our financial problems and losses due to this heath crisis! Alarm Monitoring went unused for over a year but they Forced Us To Honor Our Contract and Pay Every Remaining Month we had left! Absolutely No Respect or compassion for Elderly or Disability!

My parents bought a new home that was set up with 360 alarm (keypad, window/door sensors, glass…read morebreak, keyless entry, & cameras). We decided to contract with them after hearing the rave reviews by sellers & contacted Daniel Garvin with 360 Alarm who educated me on what was already in the home, what could be added & how to proceed with getting things switched over & set up. From start to finish, I was so impressed! No foreign call centers, long wait times...it was a direct number to call & get immediate results! As soon as the install date came, Roman & Sean showed up & hit the ground running setting up the system & verifying everything was in working order. Roman walked me through setting up the entire app & showing me all the perks and capabilities of it! They truly go above and beyond to make sure you're 100% comfortable. After the install was completed I was also reminded to call in at any time if I have any additional questions or concerns. Wow, talk about high tech & security literally at your fingertips! If you want peace of mind at your home, contact 360 Alarm! You will not be disappointed!