So I gave them five stars originally because they were kind when first setting up my auto policy…read more However, about a week later I get a message from State Farm saying that if I don't enroll in the safe driver program my rates are going to go up. I then reached out to Brooke Palmer's office and they told me that if I didn't enroll that my monthly rate was going to go up over $100. I don't remember the exact amount I want to say around $130. This was NOT told to me when I set up the policy at all. I mean you should have to tell somebody that when they first set up their policy. We're talking about a difference of over $1,300 annually. I mean what?? They are using deceptive business practices in my opinion. I then reached out several times after this to try and resolve the issue. They ignored me for 5 days. When I did finally receive a text from them (NOT A PHONE CALL AS REQUESTED) it read as follows: "Hi Michael, we have received your text and your email and have noted how we can do better. We appreciate you letting us know. What day should we put through the cancellation?" So instead of trying to resolve the issue with me and figure out how something like this could have ever happened, this was their answer?!?! That is really sad. In my line of work if I give somebody my word that's what it is. If I make a mistake I fix it beyond what most people normally would to ensure that I get to keep my client. Not this place! All they care about is making the rich richer and the mighty dollar! I highly discourage anybody from doing business with them. Let's fix our community together and we can get rid of businesses practicing deception. What they should have done was first apologized for giving me incorrect information. Whether it's because they intended to lie or because their staff is not trained properly doesn't matter. I left a good insurance company to come to them and all I got was lies. I reported them to the attorney general's office in Indianapolis, the better business bureau, and the states insurance department as well. Heck the owner of this establishment couldn't even give my wife and I a call to apologize or anything. Just terrible!

Always awesome to work with!!! Anytime we have issues we can count on Brooke Palmers folks to help…read moreus!

Great service.highly recommended.always gives you best deal on any policy.Katie and nick both…read morerespond on time and give you best suggestions and save you money and time.

From the owner: At Impact Insurance Agency, we customize your personal insurance needs to make sure you are…read more"covered" for a great value.

Kaylee was great! Super responsive and helpful getting life insurance plan set up. Looking forward…read moreto working with her on home and auto as well!

From the owner: We strive to be the leading choice for your insurance needs, including commercial insurance, small…read morebusiness insurance, fleet vehicles, and farm insurance. Our team is different. We care and want you and your family to be insured from the unexpected so that you can invest in the future. We care about community and putting State Farm customers needs first with no exceptions. We offer yearly policy reviews to revisit your insurance so we can adjust accordingly. License #: IN-3822003, IL-3002946250, OH-1468064

Today I had the pleasure of speaking with Melinda to assist me with quotes today. I was in the…read moremarket of looking for auto and homeowners insurance. Usually I dread the process of researching and buying insurance but Working with Melinda was a breeze. She easily explained coverages, deductibles, and discounts. She really manage to save me ALOT of money with out the headache of switching insurers.

Such a great group! Down to earth and so personable! If you want someone who's going to help you…read morefind what's best for you, you don't have to look further. Always a great pleasure to work with Shelby and her crew!