Talk to Jake from LG he was a lot of help! He had helpful suggestions and advice! I had plenty of…read morequestions about the tv!

I purchased a Meta Quest 3 in January of 2025 along with a 2 year protection plan via their…read morewebsite, having it delivered to the FVH store. I picked it up without issue and used it until recently when one of my controllers stopped working. I took it in for the protection plan to have that controller replaced and was told that the store could not do this type of transaction, only online service could. I called online service and was promptly told that no, only the store could do this. I went back there and we found that the serial number on the device did not match the number they had in the system and part of their management team promised me a call, which after 10 days never came. I tried calling the store, but that only takes you to their support desk, I assume overseas. I then talked to support again. This time they acted like they could help me. They dug around and found nothing, but while on the call, I did some sleuthing of my own and found the serial number they kept quoting me was on the original online order but the one on my device and companion protection plan was found on my protection plan page. So, I had 2 different serial numbers assigned to my device. One support could see and I could't (until I figured out it was on the order) and one that I could see (the one on the protection plan and my device) but they couldn't see. Worse, I couldn't send support screen captures or do a screen share because, they simply do not do that kind of thing. Ultimately, I'm about to give up. I found a replacement for the controller on Ebay for $65. I should have just bought that in the first place and saved myself 6 hours of aggravation talking to various support and management. I'm completely done with Best Buy and will never return except to possibly pick up a gift card if this ever gets resolved. Addendum: Online Support promised to call me by 7 PM CST tonight, which never happened either. This has been an absolute cluster. Best Buy has lost their edge.

Came here to get a fret reattached on my Warwick bass here a while back, and was charged something…read morein the realm of more than 100 dollars to get it back after a fair bit with glue smeared on the fretboard. This was quite bad especially for what I paid. The fret obviously didn't come out or anything (with enough glue to fill the gap that Moses made in the Red Sea), but I personally wouldn't take anything here that I really care about.

From the owner: Guitar Repair and stringed instrument repair and custom shop. Sales for parts, accessories and used…read moreinstruments.

I think this place is great. I've been buying my appliances from them for years! All my family does…read morebusiness there too! We've bought kitchen appliances, laundry appliances, electronics, TVs, etc. No complaints on anything! They are very knowledgeable! They have good service AND good prices! You are wasting your time going to the "big box stores" when Terry's matches or beats their deals and still gives you the good service!

Just when I walked in the door I knew that it was a mistake! The place was empty of customers and…read morethe one person behind the counter was a blimp with false eyelashes about a mile long and gold in her teeth. No other employees. No customers. Geez, I wonder why? I just turned and left. I was going to buy an MP player.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I come to Swansea location on occasion. It's better parking than Shilo. Much better selections…read moretoo. Shilo usually is out on certain things. I use the target cartwheel app for deals.

This location is going downhill. The location is short staffed and the staff working is clearly…read moreover worked. The check out lines are always long. I pressed the help button in self checkout and no one came. The door alerted when I was leaving at my last visit, and no one came to make sure that I didn't leave any clothing tags on my items or anything. It was so odd. I waited at the door, walked back in the store, and then alerted the door again to get staff's attention. No one ever came and after a while of waiting at the door, I left. I walked slowly to my car with my full receipt in my hand just in case. No one ever came.