I spent a very frustrating week trying to get Cox to come install my WiFi. Cyrus at the Vienna store was the one bright spot. He went out of his way to help me resolve my issue and was unfailingly polite and lovely to work with. Unfortunately I had other problems due to circumstances outside of his control, but I would absolutely recommend Cyrus and his team to anyone in the area! read more

Im a new customer in a rush to get internet so I can sign into work. I work remotely. Only took 16 minutes and I was out the door with my internet box. Thanks for being professional thorough informative and quick. He was knowledgeable and answers all my questions. Great store and David had great customer service. Thank you David and Cox team. read more

Cox Store - Internet Service Providers Near Me - Vienna, Virginia

When I visit the COX Showroom I feel right at home! Cyrus treats me with the upmost respect and over the top customer service! He knows my situation and the issues I'm dealing with and doesn't judge me at all! Thank you for understanding me and will continue with COX until the end!!! Soon I plan to DUMP one of your competitors and switch over to COX all the way!!!! Thank you my friend for listening and guiding me in the right direction. Carlos Mauricio Urrutia read more

I went in there trying to open a business account and before I hit the door I saw this employee giving me a look ... it was a : " you better don't come in here and make me work look" She stood in front of the door . This happened on 4/16/21 around 11 am You can see how I have to push the door to get in and after a small chat she flips her nails in my face and walks out. She said my name is Alexis and I don't care if you complaint about me. To Management : this employee is costing you $$ Loose her ASAP... read more

The worst experience ever. First time scheduled a tech no one show up you have to schedule another time. When you trying to report this problem to phone agent they hang up your phone immediately. Also charge you 75 for tech to visit . A router that no one touched but Wi-Fi just suddenly went off. I'm choosing Verizon next month cox fucking sucks read more

Limited experience, but positive one. My stepfather who lived in Florida passed away so we had to stop his account. I expected to have to jump through hoops but the rep, named Cyrus, bent over backwards to make it an easy process. Thank you. read more

I got a late charged fee because I got an unsuccessful payment on the due date which I changed the payment method on the same day of the due date and I still got charged $50 fee crazy and they don't care. If was in the next day I totally understand but it wasn't. Please stay away from these thieves... read more

Living in the Tysons area, it's great to finally have a nearby location. Although I recently switched to Fios, they were great in helping me turn in my equipment and close out my account. Spacious location, associates were helpful and there's lots of parking. read more

Trying to get the cable fixed. Been on hold for more than 2 hours. NO ANSWER. I called on the other phone and they pick up prior to the first call. Talking with the superviser, explaining they have not pick up the first call, she hangs up on me. 30+ years with this company and customer service is CRAP. read more

This is a very nice and big store, the employees immediately greet you, one in particular approached us, Rey. He was extremely courteous and professional. He was incredibly knowledgeable and he helped us all the way through. He got us someone to come in the next day. The person that came in to install was also super helpful and knowledgeable, we forgot his name but he did a great job installing! read more

I was in the store today I spoke with lady she was really rude I was far from her but she was yelling at me stay away from me , I was with the mask and with the Enough distance but she had really bad attitude I told her I am not close to you she was so rude , I don't understand why the Cox costumer service is really bad , today sep 18. read more

If zero stars were a choice I'd give Cox Internet zero. You ask why? Because that's how much internet connection they've gotten me, and how responsive they've been. I signed up with them and received their internet system on 15 July. Unfortunately the closing on my house was delayed until 27 July, so I was unable to hook it up until then. When I hooked it up it didn't work, so I contacted Cox and they scheduled a technician to come to my new home today, 30 July between 5 and 7 pm. So I took off work early to be here to let the technician in. At 5:45 I messaged Cox to get an ETA on the technician only to be told that the appointment had either been canceled or was never put in the system. They said they could get a technician here tomorrow, then said someone beat them to the slot so now the earliest available date is Sunday. I asked to speak to a supervisor and he refused to connect me. I called Cox, only to be disconnected right after verifying my account (she may have hung up on me). I was willing to pay for the service for the time it wasn't used but if I can't get them to connect it I'll be looking for a new service provider. If they then try to charge me this will get interesting. Hopefully I won't be told to telework any time soon. Update: My real estate agent had me use her phone number to set up the account. I have changed her number to my number on the Cox App twice now, only to receive an error message. Apparently Cox's App is faulty as well. read more

Needed to return our equipment after finally freeing ourselves from this parasite of a company. Called ahead to confirm what time the store was open until, guy on the phone was incredibly rude and short with me, offering no solutions or help for my further issues. Just another in a long line of customer service failures from this company. read more