The salesman was very nice, efficient and made excellent recommendations. A great variety of…read moreclothing to choose from.

I went into the store expecting to buy a suit. Granted, my circumstances were fairly difficult,…read morebut not impossible. As I tell my salespeople, every sales call is an opportunity to excel! Unfortunately the salesperson, who happened to be a woman, looked for reasons not to take the sale rather than the aforementioned. I have never had a salesperson talk me out as a sale before. Having said that, the other salesman was will to work with me, but she talked us both out of it. Needless to say, I probably won't be recommending anyone to purchase a suit from this location.

The variety is great if you can afford to shop there. $85 for one polo shirt is ridiculous I don't…read morecare if it's plus sized or not its still just fabric not gold. I guess that's what happens when you're the only Big and Tall store in the area, you can gouge your customers because they're forced to shop there unless they just want to walk around in garbage bags.

omg. we took out the suit we bought for my nieces wedding. we didnt check out the pants when we…read moregot them. the length was too long. hubby tried the pants on just now and they were never frickin hemmed. wedding is tomorrow!!!! we paid alot of money for this suite. we are both just sick about it.

Great store with friendly and helpful employees. They have gone beyond for me many times!read more

Easily my favorite store at the mall, and my preferred outdoor clothing outfitter. But not just…read morebecause of the amazing products. Assistant manager Stacy went above and beyond to help me with an issue. I had a tear in my brand new ecotherm parka(an accident by me). Being an expensive big purchase for me, I was pretty upset. I sat on the Eddie Bauer customer service line for literally hours, unable to reach anyone with the crazy holiday calls. I decided to try the store to see if they'd be able to help. Stacy was so helpful and immediately empathetic. She could tell I was upset and stressed, and threw out a few options that I had to remedy the situation. I wasn't expecting such a great outcome!!!! Obviously I wanted this jacket to last 10 years, and I was already amazed at how warm it was. I'm also a dog walker and outside a lot, and it has endured the coldest of the cold and soooo many dog nails from dogs jumping. Stacy restored my faith in outdoor retailers and I couldn't be happier. Shoutout to Stacy!!!!!!!

If I could give a Zero I would. I've spent thousands of dollars at H&M over the years in the…read moreAppleton Wi mall, but after this experience I won't be returning. I came in with a brand‑new shirt with the receipt -- an unworn shirt with all tags and stickers -- and simply needed to exchange the XL for a Large, which they still had in the store at regular price. The associate stated that the return date was past 8/13/2026 and no returns or exchanges were allowed, nothing she could. I wasn't asking for money back, just a size swap or even exchange for same price. I asked for the manager. The manager appeared and stated that they made a recent change to their policy and the cash register tape still states the old return policy on it and there was nothing she could do regardless, the new policy trumps the print on my receipt even though that the item that was being exchanged was a current product. I showed her my receipt that said they can exchange with a receipt for the current selling price of the item being returned and she said see the front, the small font is the updated policy. Mind you, it was microscopic in size. She also stated see we have it on the wall behind the register wall on a sign too. I couldn't read it because it too was so small in font size. The manager had the tone "to bad so sad" and basically said so. My receipt in large letters that I had did indicate I had until 8/13/2026 to return and past that, with a receipt for exchange based on current selling price of the returned item. I couldn't even exchange for the same item that was in the store. What a joke, the sales associate I spoke to was pleasant. The manager however acted as if I was wasting her time. Basically, the company was too cheap to purchase receipt paper that supports the correct refund policy and shames the customers for the false information they provide on their receipts from their own store. I had two additional items in my hands that I planned to purchase, but after the rude attitude and refusal to help, I left them At the register and walked out. Keep up the false advertising H&M.

Customer service is awful. Employees lack knowledge of products when asked and are super…read morejudgemental of patrons that walk in. I guess if you don't fit a certain demographic don't expect to get any help.

I bought a pair of boots here for work and they started to fall apart in less than three (3) weeks…read more I brought in the boots in their original box and with the receipt. I explained the situation to the employee at the register, and asked for my money back. The store sold me a defective product (and wasted my time in doing so). The manager came out. She began to (silently) "inspect" the shoes. After quite some time, she acted like she was doing me a huge favor by offering me store credit. I said I don't want store credit, I want my money back. She became stand-offish and said, "Well this is clearly wear and tear." I was taken aback. I emphasized that I only wore the shoes inside, on carpet, and that I had a desk job. I even told her I had bought my previous pair of work shoes at The Buckle, and that they lasted a year. She proceeded to question me, "Well how do you sit at work?" I couldn't believe she was treating me in such a way. After she could tell I was upset, she began to panic and told me she would call Corporate to see if there was anything she could do. She asked me to come back in ~15 minutes, and I did. When I returned she acted like my best friend, told me she was able to "pull some strings" and get me my money back. She explained that the company who manufactured the shoes was given "a warning" by Corporate (like I care?). In short, I took my money back and left. And I'll never be back. The only reason I didn't report her is because I felt sorry for her.

I make a beeline for the Clinique counter when I come here. Usually the ladies (and guy) there are…read morepolite and helpful! As far as the clothing goes, the selection is surprisingly limited and rather dull for a Macy's. And, only here and there will an employee greet you when you are wandering around.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this…read moreyear and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.

If I could give a negative star review I would. The sales people at this location pressure sold a…read more500+$ dress to a 16 year old girl.. they made her feel like she had no choice... they were ringing up the dress before she was even re dressed from trying it on. This is such poor business please be aware of this tactic... DO NOT LET YOUR KIDS GO THERE ALONE!! and they said they have a zero return policy... Do not support this business!!!

Love this place! It's such a hidden gem, gorgeous and unique dresses with amazing deals, I went…read moreshopping for homecoming and finally found what I've been looking for. I definitely recommend from smaller dances to great big extravagant events, amazing place.