Title: From Excellent to Exasperating: A CPAP Supply Store's Downfall Rating: (1 star out of 5) As a long-time customer of [CPAP Supply Store/Vendor], my initial experience with them was nothing short of fantastic. However, it deeply pains me to say that over the last year, this once reputable store has plummeted downhill, leaving me incredibly disappointed and frustrated with their services. For the first three years of my association with [CPAP Supply Store/Vendor], I had only positive things to say. Their customer support was prompt, knowledgeable, and always ready to assist with any inquiries I had about CPAP supplies and equipment. I found their website user-friendly, making it easy to place orders online. The shipment process was efficient, and I consistently received my products within the expected time frame. However, the nightmare began when, seemingly overnight, the quality of their service took a nosedive. Emails that were once promptly answered now went ignored for weeks, if not months. Attempts to get in touch with customer service via phone often led to long hold times, and even when I managed to get through, the representatives seemed untrained and unsure of how to address my concerns. The most frustrating aspect of this decline was the sudden changes in their policies. Policies that had been in place for years were altered without any warning or consideration for loyal customers like myself. Previously straightforward return processes became an arduous and convoluted endeavor, leaving me feeling trapped and unheard. Adding to my dismay was the blatant disregard for customer loyalty. Despite having spent thousands of dollars over the years, it felt as though my patronage meant nothing to them. Instead of valuing their long-standing customers, it seemed as though their focus shifted solely to new business, leaving existing clientele to deal with subpar service. With a heavy heart, I must conclude that my once preferred CPAP supply store has become an embodiment of terrible service. It's distressing to witness such a fall from grace, especially after having recommended them to friends and family in the past. I sincerely hope they recognize their shortcomings and take steps to regain the trust and satisfaction of their customers. In its current state, I cannot, in good conscience, recommend [CPAP Supply Store/Vendor] to anyone seeking reliable CPAP supplies and equipment. My search for a new and dependable vendor continues, and I urge others to explore alternative options as well. read more

The greatest service I have ever seen from any retailer. I am from Montreal and decided to purchase from CPAP Clinic because it was much cheaper. I saved 1000$. After getting the measurements I needed for the APAP machine, I found which one I liked on their website. They found something that fits me and even matched a price. One other thing I really enjoyed was their masks. They know its hard to find the right size, especially if its your first machine. They sent me testers in the mail and I decided which one was right for me. This was completely free. I never payed for shipping, or return shipping. In Montreal, I accidentaly tried a mask on at a CPAP place and they forced me to buy it. Every time I call, I always have many questions (and they are always friendly and take the time to explain things, unlike in Montreal). I am aware some might worry to purchase something this expensive online, but believe me it is worth it at the end and I don't regret. Another thing I spoke about with them, is that they can help you remotely change the setting on your CPAP (if you need to change the pressures etc. in the future), they do it over the phone, or if you have a modern machine, they do it automatically. In Montreal, I tried to get my wife's APAP machine adjusted for my parameters, and they were going to charge 400$ for the service, and at the CPAP clinic it is free of charge. CPAP clinic will definitely take care of you! Thank you for the great service Georges read more

I went to the CPAP Clinic after I had an extremely bad experience with a trial at another CPAP Vendor. I have to say, that I really do wish that I went to the CPAP Clinic in Mississauga FIRST. The staff was extremely courteous, accommodating, very knowledgeable, and showed a great deal of concern to ensure the equipment options which I was selecting were right for my needs. Oskar was a rock star, and was able to squeeze me in without an appointment, understood the issues that I had with the other vendor, and allowed me to move forward quickly with my CPAP therapy. I completed my CPAP Trail with the CPAP Clinic, and it was an obvious choice for me to purchase my final equipment through them. If you are starting on the road of CPAP Therapy, or looking for a new provider, I would highly recommend that you visit the store. read more

When I was first told I had Sleep Apnea, by my doctor, I had no idea what that really meant. Going to the CPAP clinic was an unbelievable experience. I was totally informed. Treated with much patience and came away happy and knowledgeable. When going back for my review, I again, received kindness, smiles and my few problems were efficiently resolved. I was contacted on the phone, by CPAP, when my doctor ordered different levels of pressure. Unfortunately, after a month, I had a faulty hose. But this too was replaced immediately with no problems. Going to CPAP was a most pleasant experience. Thank you for all your help and guidance. read more

Both of my parents need cpap machines so I have had to call several cpap providers. This place excelled on all levels! First off, their registered nurse, Nathalie, is just an angel. She has sent me forms, insurance estimates, explanations of different devices and everything to accommodate my family. Furthermore, she was able to speak to my parents in both portuguese and Spanish. They were so appreciative that someone would speak to each of them and answer their concerns in their native tongue. Cpap clinic has great prices and a wonderful staff. If you go, ask for Nathalie. She is just the icing on the cake! read more

Once again CPAP Clinic exceeds my expectations. I have referred a few friends and co-workers since I have been a customer, and I always get positive feedback from my referrals. Juli Mora has made the process so seamless and convenient....helped me get the equipment I need. I purchased a SoClean unit this time with my other annual replacements (mask, headgear, etc.) and this machine is wonderful. It makes it so much easier to keep my mask clean and germ free therefore I feel better too! Thank you CPAP Clinic....lifetime loyal customer Chris B. in Barrie read more

I live on Vancouver Island .I saved a great deal of money purchasing from CPAP Clinic as opposed to locally . I was assisted by friendly ,helpful ,informed staff over the phone on deciding my purchase needs .Delivery to my home was quick and secure . Everything works great and CPAP Clinic offers a great deal of support and assistance either online or by phone with any question or problem I might have .So glad I found them .It's a pleasure doing business with them .They have all my future business and I would recommend them to anyone . read more

I was in need of a new CPAP machine and thought I would give the CPAP clinic a try. When I arrived, at the Barrie location, I was met the manager, who walked me through the latest machines and masks and explained the purchasing process. After a short time I decided on my machine and mask and made the purchase. My machine was set up for me and it's operation was explained in detail. Overall, it was an excellent experience and I would recommend them to anyone requiring a machine, replacement parts or help with an existing machine. read more

Went to CPAP clinic because found their online prices reasonable plus they offered free annual disinfection and filter change. Booked an appointment with Rob Pearce to get more information about various machines. Rob was so knowledgeable and patient explaining and answering all my questions. I went to CPAP Clinic based on price but got amazing service to boot. I have been back to CPAP Clinic many times and each time got wonderful service from them... (Shout out to Gabriel and Dom). And thus the five star rating. read more

I ordered a new CPAP mask for my ResMed Autosense 10 machine but I, unfortunately, ordered the wrong one. No problem, they helped me out without any questions or concerns and promptly. I read many reviews about their customer service, and I could not agree more. CPAP Clinic made my customer experience excellent and why I will continue to order from them. Keep it up, because making customers experience always positive will keep them coming back. Just ask Apple and look where they are. Thank you CPAP Clinic. read more

This place is amazing. I was having trouble picking the right mask because the previous place I went just gave me mask with no choices. The RN Nathalie did not mind at all to spend 1 hour with me just to fit me and make me happy with my mask. She also explained about my blood pressure and my AHI readings and that was so helpful. I will be pig back to CPAP CLINIC again and again for their wonderful nurse and their excellent knowledge and services. You'd be a fool to not go to cpap clinic for your supplies! read more

So grateful to have found this clinic for reordering parts for my CPAP at a HUGE discount from what is available to me in my city...If I had not found this online company I would have been charged $185.00 for the 1-piece nasal pillow mask I needed; instead...I was charged just over $25 and free shipping...Shipping was also very quick...online help is available and is very helpful. Thank you so much for being an affordable solution to what is a very expensive medical treatment read more

Since my sleep apnea diagnosis in 2003, I have done business with four CPAP product providers in Canada and the US. In the past 5 years, my exclusive provider has been CPAP Clinic (the Dixie Rd. branch). They are the best...! CPAP Clinic provides an exceptional level of technical expertise, product knowledge and customer service. Although I have dealt with many representatives over the years, the quality of service I have received has been outstanding. read more

I ordered a Cpap Machine from here and I was treated with respect and dignity. They are a excellent team of professionals. After I received the machine there was a couple of things I didn't understand, called them up and they explained and walked me through it. They weren't satisfied until they knew I totally understood. I thank them very much, was a real pleasure doing business with them. I would highly recommend them to anybody. read more

Customer service reps are very product knowledgeable. They provided answers to my questions quickly and if they were unsure, they went to the actual item and found out. The product prices were less than what my initial supplier quoted. Their policy of quick and free delivery is always nice as it saves me having to fight traffic to get it. I have no problem recommending the CPAP Clinic to those who have need of their product. read more

Thank you CPAP Clinic for my latest order! I live in Saskatchewan and my orders are always shipped quickly and efficiently - I appreciate it so much! I have been a loyal customer for about 9 years now. You are my source for all of my CPAP supplies and I appreciate the help and information that is easily accessible from your excellent customer support staff! I will never shop anywhere else! 5 STARS to you! read more

I ordered a cpap nasal pillow replacement and some mask wipes. As usual, the service was excellent and the delivery fast! I have been shopping, online, at cpap Clinic for some time now and am very pleased with everything - including the price. I can't do better anywhere else! I tell any Canadians with sleep apnea to get their equipment at cpap Clinic. I know they will be as satisfied as I am! read more

I am extremely happy with doing business with the Cpap Clinic. I ordered a replacement mask online and received it within 1 week! The total cost from ordering it and having it shipped from ON was less than to purchase it from my home town in BC (from a nation wide company). I will be telling my friends and family who are cpap users about your wonderful online service. Sleeping easy in BC! read more

We visited the Dixie Clinic and was helped by Rob. From the moment we met Rob, we already felt how nice, helpful and very considerate he is. He truly made us feel very cared for and not rushed at all. Rob was exceptional and helpful in every way!!!! He is definitely an asset to this clinic. Our family will always be truly grateful for the kindness and amazing customer service! read more