I admit that I usually reserve 5 star ratings for the places that really wowed me - and I honestly…read morecan say I was pleasantly 'wowed' by this place and the customer service of Benjamin Leung (or Ben). I was recently diagnosed with sleep apnea, and my doctor had referred me to another CPAP clinic to get a machine. I had no clue that I could actually shop around, had I known I wish I came here first. After purchasing the machine, and being on it for the first week I was absolutely dying. I felt much worse then before I started CPAP therapy. I was a habitual mouth breather, and was on the "pillows" mask. I found I was still "leaking" a lot from the mouth and wanted to get a full face mask, thinking this may help improve things. I googled around and found MRC Sleep and Snore clinic on Leslie. They are located in the plaza right off of, and facing Leslie with the Tim Hortons. Upon walking in I was pleasantly greeted by Ben though he was in the middle of things with another client. I told him I would take a quick look around, and found that the selection there was quite excellent. They had a wide range of machines, a large number of face masks on display and other CPAP related items. The last place I went to, they had to constantly show me a mask, or show me this or that like everything was hidden away. It really helped to see the different kinds of masks. As Ben was quite busy, he suggested to perhaps book a formal appointment to sit down and discuss my concerns. I booked an appointment for the next day not expecting too much, as I had already purchased my gear and just wanted a face mask. As Ben was booking me in, he said that its not a problem he would be happy to provide service to me as eventually if things are good I would come back anyways - This comment goes a very long way in my book as it shows that hes more then happy to help even though there may not be a sale at the end. He mentioned that I should bring in all my equipment so he can take a look at things. The next day I came in for my appointment, again not expecting much and brought in all my gear. He instantly recognized all my gear, as I assume its pretty standard and began looking into my machine. As he was going through options on the menu he was explaining each and every option - which my last place did not! Ben re-calibrated a few things and it was night and day when he asked me to give it a try with the new settings. In particular, he turned on "EPR" i think its called. With a CPAP machine, its basically a constant stream of air pushing into you. So exhaling, or breathing out proved to be a bit challenging. EPR reduces the pressure when you exhale, making it easier to breath out. He explained that likely when I was asleep and trying to breath out, the pressure from my nasal mask was too great, and the air escaped through my mouth. And once my mouth started hanging open with the pressure pushing out, that I would then wake up. He continued to go through all the settings of the machine, explained the pros and cons of this machine vs another one. He also spent a great deal of time explaining how best to clean and maintain the machine. Something the last place didnt do for me. When I first got the machine I was over whelmed at all the instructions. The tube needs to be cleaned once a week, the humidity chamber needs to use distilled water and cleaned once a month or so, the nasal mask needs to be cleaned once a day etc etc. It was pretty crazy, but Ben was very gracious to break it all down for me and make sense of things for me. Something that again, my last place neglected to do. He explained all the different types of face masks, and said that while he would have no problem selling me a full face mask to perhaps go home and give it another try with the new settings. Again I was wowed, as he basically spent an hour going over everything with me even though there was NO SALE. The other place I went to spent a total of 30 minutes with me. I walked in, they sold me a machine, checked me out and went through some basic settings and off I went dazed and confused. Even though I called them back, they put me with some other "consultant". Actually when speaking to both "consultants" neither of them suffered from sleep apnea, so I have little confidence that they would know all the annoyances that may happen while using the CPAP machine. Ben not only works in the CPAP industry, he is also a user. So he had a lot of keen insight that the other people I dealt with failed to have. The experience with Ben was night and day. Going forward I would definitely recommend paying him a visit, as I will be for all my CPAP needs. Thanks Ben

The only reason I am giving this 2 stars is because Benjamin's service is great. He takes time to…read moreexplain things well and isn't a pushy salesman. I give the actual business 0 stars because they charge ridiculous prices for anything that isn't covered by ADP (the ontario subsidy for CPAP units). They literally were going to charge me an additional 600 dollars for an APAP (auto unit) and the mask was about 250. I looked online and found out these prices were ABOVE retail prices. I think this business gets away with doing this because many people have really good insurance. I do not. I am a student. I have crappy student insurance (although i am grateful to have my crappy insruance :) ) I called around and found another place that had a trained RT (respiratory therapist) that helped me get fitted etc. and on top of that they worked with my insurance so that I was out of pocket only 13 dollars at the end of the day. The difference in price between that place and MRC was 400 dollars less on the APAP unit and 100 dollars less on the mask. Thats right - it was 500 dollars less than MRC!!! I think some people don't realize you can shop around on things like medical supplies. I would recommend doing so even if you have good insurance because you might be able to pick up extras (like a heated hose.... extra parts for your mask etc.) with the extra money.... or maybe you might just want to help keep your premiums low. so bottom line: I like Benjaminj's service.... but I wish he didn't work at MRC because whoever owns this place is ripping people off.

Little one and his mommy~Happily Ever After…read more Well this story is kinda like a Disney movie. It started off rough, not old school Disney's Dumbo rough but more like Pixar's Inside Out rough and ended with my little one and I having the sweetest nighttime moments. My heart swells with joy and pride when I think of how far we came with the help of Magda, our sleep consultant from Good Night Sleep. Here's our story: I have a 3 year old and a newborn. The 3 year old may have worn me down and we established not so healthy bedtime routines. There was a lot of stress leading up to the bedtime routine and honestly, I dreaded it. There would be tears, pleading, screaming that ultimately lead to me giving in and going in to lay with my toddler until he fell asleep. I thought it was a phase and I could deal with it but it wasn't and when the new baby came, I couldn't. That's when I reached out to Good Night Sleep and spoke to Magda. I remember feeling that I could breathe a little easier after that first call. Everything that I told Magda, she'd seen before and she was confident she could help us develop a nighttime routine that worked for our family. She did. She also helped me communicate it to my kiddo and get him excited about it. The first night.I was slightly terrified that first night but my little one surprised me and it went better than I could have dreamed. Was it easy, no. But he understood what was happening and every night after, it got better and better. Magda was also there every step of the way for two weeks to answer all my questions and adjust where needed. We've now had this new bedtime for 4 months and it's still going well. Instead of screening and crying, my night ends with hugs & kisses, and a night, night mommy...I Luv You. I'll take that fairy tale ending! I'm sure if you're doing your research and reading reviews, you're struggling in your own way with sleep. I would 100% say to Make the Call and Have a Conversation with their team of experts.

Jennie is a lifesaver. She helped us see the light at the end of the tunnel which is hard when…read moreyou're looking through sleep deprived eyes. She was recommended to us from another twin mom and I am extremely thankful for that. Our twins were born at 37 weeks so we couldn't sleep train them until they were four months adjusted and it was a very long four months. Our girl twin was of the mindset that she didn't need sleep and our boy loved his sleep. A lot of twin parents live by the wake a sleeping twin rule but I just couldn't do that to my boy. We would spend 15 - 20 minutes bouncing, rocking, swaying them to sleep for them to only sleep about 15 - 20 mins. Even when they were little they didn't nap in bouncers or swings. It was crazy and so different from our first. I was losing my mind. At night (for all intents and purposes) they were decent sleepers but they were horrible nappers. Jennie did a really good job of talking us (me) off the ledge multiple times. The process was very seamless and easy and Jennie was very responsive. I was leary of working with someone out of state but soon realized that unless they were spending the night with us it didn't really matter. She never seemed far away. She is very down to earth and made us feel very comfortable with the whole process. It is the best experience and best money we have ever spent. I recommend it to anyone suffering and have even thought about becoming a consultant myself.

Sleep training was something I never thought we would do, nor did I believe it would ever be…read morepossible to sleep train our "high needs" son. Then I met Kim, a sleep angel sent from the sleep gods! My son was almost 6 months old and waking every 1-2 hours, only able to fall back asleep with nursing. Naps were no more than 30 minutes and it took everything to get him to sleep because he was always overtired. Kim created a personalized plan that suited our parenting style and our sons temperament. Within a few days we were seeing dramatic improvements and our son was so much happier! Kim always made sure we were comfortable with the plan and genuinely cared about how our son was progressing. She was always available to trouble shoot problems and offer new techniques when our son was resisting change. Kim always explained the reasoning behind everything we encountered and kept us accountable so we stuck to the plan! My husband and I would highly recommend Kim to any family that is in need of sleep!!

From the owner: Is your baby struggling with sleep? Need encouragement and support? Kim Sopman can help everyone in…read morethe family get more sleep. Kim is a Certified Infant and Child Sleep Consultant and a member of the International Association of Child Sleep Consultants. She strives to create a strong coaching relationship with sleep deprived parents. Her objective is to develop age-appropriate sleep habits, while respecting the strong parent-child attachment. Connect with Kim to learn more about her methods and differentiated approach to sleep coaching.

I came to this sleep clinic for my sleep study and Omair was my technician. He's was very…read moreinformative and friendly. The technicians are pretty caring .The rooms were clean and the bed was pretty comfy. I was able to be seated at the room with Netflix. They have towels and one washroom with shower if you want to use. Overall good experience.

From the owner: Sleep Specialistread more

CPAP clinic supplies to me mask's and another medical stuff needed for several years. I'm very…read morehappy with staff work. They are very helpful and cooperative. It is very nice and unusual. i appreciate their work and keep working with your company for years to come. thank you very much again . best regards for everybody. Adam Eichelberger

I've been dealing with the CPAP Clinic for approx 6 years now. Never had an experience that hasn't…read morebeen anything but great. June has been very professional, helpful, knowledgeable and supportive in every chance I've had to deal with the store, I fully recommend their services at any time.

The sleep study was staged in order to further future studies and recommend a CPAP machine to gain…read morefurther financial benefits to aid in the security of the thriving business. A fair assessment was not given. A true sleep study would provide ideal sleeping conditions such as room lighting, minimal noise, air quality and non evasive diagnostic probes and sensors, ideal sleeping positions allowed and a suitable comfortable bed to get an accurate uninterrupted sleep. All of these conditions were not provided. Very disappointed in how they handled a possible concern rather than making it a false positive concern. Would expect more from a health care provider.

We've been patience with this clinic for nearly 8 years not much has changed except the location…read more They used to be in a very old run down clinic, and now are in a beautiful location with great views from the waiting area. But that comes with a price of its own, terrible parking, long rides and waits for the elevators... The location is good because it's surround by amenities, multiple bubble tea shops and so on, but it's very busy, and for us its a far drive out and the reason we kept doing this for so long is due to the doctor. The front desk is always swamped with patience waiting in line to check in, the staff is fairly snobby and rude, the waiting area is pretty and modern, but seeing as though this is a children's clinic, the kids want to play with their toys (which are always broken and out of batteries) the kids want to look through their books (but they are all damaged and torn up) and the kids often ask why the cartoon is never on ( with a tv hanging up in the wait room, with a cartoon that never starts) There are multiple doctors emphatic work here, we go to Dr. Wong . Dr. Wong is a good doctor, he is experienced, full of knowledge and fairly caring. Which is the reason why we/ our children are patients of his, after ready good reviews years ago, and so on....Although years ago he used to be more hands on and involved, including immunizing the children himself, now he gets the staff from front desk to do it... He will rush you out, and good luck if you have for then 2 questions... We are looking to transfer to another location, where it's less busy, with the staff who is better prepared, who can schedule appointments properly, a clinic that doesn't ALWAYS RUN OVER AN HIUR LATE- every single time!!!!! It's frustrating, time consuming, and takes away from our whole work day, and the children's school day. It's basically a waste of time. We certainly are not willing to keep returning to this headache, and will gladly be transferred else where!

1 - wait forever, even you made the appointment, still need to wait minimum 45 mins…read more 2 - doctor is always busy, extremely rude and impatient. every answer he gives you accompany with a big 'sigh' at the beginning with an book answer, not directly answering your question. It is liked he worrys he needs to be responsible, if you take his advices and things go wrong. 3 - we are still looking for a good Pediatrician who would take new patient. If you have other choice, I suggest stay out of this place.