Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

Starlight came to our rescue when we needed an aide for my father. We were guided with care and…read moreprofessionalism and paired with an aide named CK. CK came with a reputation of being one of their most sought after and best aides and he happened to become available after caring for another gentleman for a long period. Little did we know what a powerhouse CK would be. In his early 70's and small of stature, it was a delight to see how strong of heart and body he was. His kindness and respect towards my father never faltered. He often did night care and never did he complain of being tired or the hours or the duties. He was loyal to the very end even when it took almost 4 years for my dad to pass when originally we all thought it would be a year. He never called out sick and probably took one or two short vacations in all that time. He was steadfast and competent and gave my father the dignity he deserved. Starlight was easy to work with and we are so grateful To have had them and CK be a part of our journey with my dads and of life. I can't recommend them enough!

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

This is our second go-round with Home Helpers services for a parent in Santa Clara County. We…read morecouldn't be happier with both the quality of care givers and the administrative staff. Our Dad is in hospice. Home Helpers is attentive to our Dad's needs and our requests for monitoring, and quick to address concerns. These aren't babysitters. They take our Dad to activities, engage him with puzzles in his suite, and ensure he is nourished and hydrated. The company is very easy to communicate with and answers my texts almost immediately. We do have instances where a substitute person has to come in because the regular person is unavailable. The company has always found a replacement except for once in the past 5 months. Home Helpers was first vetted by our Dad's retirement facility, and was among several companies we could select help. I see many Home Helper care givers around the facility so I know we are not the only satisfied clients. The services are not inexpensive but the level of care for our Dad and comfort to our family is well worth the price.

Kind staff, friendly residents and people. Service-pets welcomed. Decor consisted of Victorian…read morewhimsical mixed with traditional English style furniture. Dining room, outdoor garden and essential amenities included.

Very caring people all the way around for in home care. Good quality assistance provided for my 89…read moreyear old mother following surgery. Next time we use them I make sure our mutual understanding of everything is very clear to both parties.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

My father had a spinal injury a couple months ago and we came across Loving Caregivers after…read morelooking for caregivers in the area. They have been amazing since day 1 - from meeting with us in the hospital before discharge to working with us at home - we had various caregivers for mornings, afternoons and weekends. LC is professional and their communication turn around is very quick. They were able to accommodate us as our schedule changed and changed again and supported us through our different needs. The caregivers assigned to us were professional and sweet. They were able to build relationships with my family in a very short time. We are very fortunate to have found LC and would recommend them to anyone who finds themselves in need of caregivers!

From the owner: Let our most trusted caregiver take care of you.read more

We moved my mom into the memory care unit at Palo Alto Commons last July. She had Alzheimers for…read moreseveral years and was at home with in home care since 2016. She needed more stimulation and a social setting but also needed supervision and verbal cuing for some activities. After personally touring over a dozen facilities in the Bay Area, I thought that Palo Alto Commons was the best of the lot. The buildings are always clean and smell fresh. Some of the other facilities I saw were pretty bad. They either had an odor, were visibly dirty or the residents looked unkept. Palo Alto Commons was just a better all around environment. Mom seemed happy and content and was actively engaged up until the week she passed. I'm grateful to Palo Alto Commons for the level of care they gave my mom and for their compassion in dealing with me. It's never an easy choice to place a loved one someplace, but it helps to know that they will receive the best care, most attention and stay as active as possible for as long as possible. I'm glad we chose Palo Alto Commons for my mom, and if another family member needs care, myself included, we will be back.

Short staffed, bad food. Poor management. So may people these days. I heard the PCA not get paid…read morewell.

Theres a white lady from this company that acts entitled and harasses you if she doesn't get her…read moreway. They have the audacity to INCREASE the COST of services even though they do not pay their workers the appropriate wages. Their quality of care is TRASH. Every worker they've sent to my house was always on their phone and were negligent to my type of care and needs. If this is the type of service you're looking for, then proceed with caution.

The managment suppport staff is wonderful and offer quick responses to issues. They matched me with…read morea good care giver who was able to assist with my needs during the hospice care for my Father. Especially during the time when I needed someone to assist for overnight services. I cannot thank them enough.

Very professional operation. I'm recovering in a wheelchair and live in a complicated setting - 32…read morestairs to access my home to begin with. 3-person crew shows up, Ace, Dee and B (sorry), motorized stair wheelchair is involved (yes, they have them), big, beautiful van with a wheelchair lift, and I have full accompaniment to my appointment! Safety is paramount for this company - I always felt secure and cared for. I was incredibly anxious before they came and was alleviated of any of those feelings quickly. Super nice people - I hope I get them back on Tuesday!

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN