I had a great experience at Craft Academy. This was my third time getting a haircut with Azin, and she did everything perfectly as always. She is truly an expert, professional, and attentive, and she understands exactly what I want. I will definitely come back again because of her. Highly recommended! read more

Heather takes her time to sit with you to discuss your hair. What do you like about it? What do you not like about it? Where do you want to go with it and like a magician comes up with exactly what you were hoping for cannot recommend her highly enough, and she gives the best head massages in Vancouver so... There is that!! read more

Every person here is so kind and welcoming! The shop is lovely and so is the playlist. I quite like how they go through all your services and the prices with you before you get started so the only surprise at the end is HOW DANG GOOD YOU LOOK! Danielle is a gem. She is incredibly talented and always sends me out into the world looking amazing. She has worked some serious vivid colour magic and given me gorgeous cuts to fit my "don't want to put in a lot of effort but look cute AF" lifestyle. Her attention to detail, genuine care, and overall loveliness make every appointment a delight. GO SEE HER NOW! Covid tip: This shop has their covid protocol dialed in! Clean is always cool but they are taking it to the next level and it's so reassuring. The rules help control the fun. read more

Craft Academy is the very best! The salon is woman owned and operated, the staff are all so friendly and lovely and they treat you to tea & bottomless kettle corn when you come in. My stylist is Alicia and I highly recommend her, she does a beautiful job with my hair, remembers what I like and is really good at creating cuts that still look gorgeous with my minimal styling. I always feel super loved and well taken care of. Thanks for the great service Craft! read more

This is such an unassuming place from the outside...but inside is a whole different story! Everyone is super nice and welcoming, it's clean and cute inside with awesome tunes to listen to through your appointment. The most amazing customer service through out your time there! Now To Shelby who is a rock star!!! My first time seeing her and I love everything about what she did. She took the time to listen to me and make everything just right! Thank you Shelby and everyone at craft, your attention to detail makes all the difference! Robynne read more

Everyone is so nice here, and the fact that they give you tea and popcorn? Adorable. You can tell everyone is very good at what they do. They are polite without being overbearing and sweet and seem to genuinely care about what's going on with your life. Amalia is a hair wizard and a queen of balayages. I'm currently trying to fit her into my schedule but work and upcoming school is in the way. Anyway. I adore this place. Go here - you'll never want to leave. read more

Fantastic salon with amazing stylists/colorists/front line staff!! The amount of team work in this joint really sets a standard for other salons. I have had three ladies working on my hair at the same time, laughing and gettin' er done! The staff really seem to like each other, giggling and sharing stories, which is entertaining for me, especially if I am tired and maybe not as chatty. My stylist is Rempel. Remple you rawk!! My hair looks fantastic 'cause of you, and of course Hayley, who is her very helpful and skilled assistant stylist. The salon is located on Fraser street by 13th ave. Lots of free street parking, which helps keep the stress levels down lol. Making appointments are easy. Lot of talent in this salon and many of the girls have fun and inspiring colors and styles, that you will be insanely jealous over and may consider trying yourself. Prices are reasonable compared to some of the other salons in Vancouver. I wouldn't trust my locks to just anyone read more

Katy did a great job and I am very happy with my haircut. thank you!!! see you next month!!

This is a great woman-owned business that you should definitely try! They will treat you like gold and make your hair look fabulous. You'll also get a fab head massage while you're at it. I see Shelby for my short hair cut and colour and she's an artist and maybe also a magician. read more

I've been seeing Silvia for a few months now and she's fantastic so sweet to talk to and she's great with my curly hair. The staff there are all lovely and it's got a great atmosphere, easy to find, lots of free parking and all around a great experience! read more

I've started coming here since my hair stylist moved from her last place to Craft Academy. I wasn't sure I wanted to follow, thinking it was a bit of a drive but since I've started growing my hair out, I needed Ally's help. The drive here is so easy, there is so much free parking available in the area and the food choices? So many good food choices here! I came early (Nice Shoes is across the street and I wanted to go shopping) and found a really good tea place, a restaurant I really want to try and this delicious German bakery. The decor is very open and clean looking, very white and grey without being austere. The other hairdressers here are on the younger side (does this show my age that I consider people in their 20s young?) with a fun sense of colour. The shampoo? Good, nice head massage, good products. The cut? Always amazing and she showed me a few tricks to keep my hair from looking so flat (stupid super straight hair). They also seem to have fun nights for clients, once every few months, to show them some new tips and tricks for their hair. I would definitely recommend people come and give them a try. read more

Several months ago, I had an appointment with Rempel, who I was advised was a "blonde specialist". It was a Saturday, so she was very busy. In addition, she had a new assistant. I brought in a picture of a blonde bob - which was clearly done with a balayage technique. She instead foiled my hair. She lifted the foils to quite a light blonde but then put on a "toner" for 25 minutes, which coloured the blonde to a level just slightly higher than my own. She then did a very brief slide cut on my hair and left me to be blown dry by several other stylists. After several weeks of trying to live with the colour - which was essentially slightly orange highlights and a cut that made my hair look fried - I covered the highlights with a darker colour to cut the orange and paid a local salon $25 to try to fix the cut...it is a work in progress. Very disappointing for a $300+ visit. Will not return. read more

Yep Yep Yep! It's pretty friggen great. Start to finish I felt so looked after and cared for. The consult was thorough without being too long or rushed. I loved their "get to know me" form that I filled in at the beginning of the appointment. I am happy with my hair cut. It feels so much healthier. Rempel is terrific and gives a great scalp massage, and not to mention has she has personality for days. She's such a hoot. Sorry Craft, you might be stuck with me forever. I'm hooked!! read more

I came here because I just moved to van and need a new salon, it had great reviews and was close to my house so I gave it a shot and was not disappointed. Coming in, my stylist (Rempel) was cheerful and bubbly and started by offering me some refreshments. She then took the time to ask me about my hairs' history, texture, how much time and effort I put into styling it, what I wanted and expected from my haircut. Once she actually started working on my hair she explained all the products she was using and why and was very knowledgeable. She gave me a great head massage while washing my hair and in the end I was very happy with my results. The owner, Tanya, also took the time to come and chat with me, offer me some samples and coupons and make sure I had a great experience before leaving. I will definitely be back! read more

I've had tape in extensions installed from Kristall at the Craft Academy Salon in Surrey a few times. Every appt she has over charged. The first time she charged me 2 full hours for the install when it only took her 1.5 hours. Once she completed the installation, I asked her how long it took she said it takes her under 30 mins as she's become experienced at it. I was a bit confused as to why she still charged me for 2 hours then. When I went back to have them pulled up after 6 weeks, she again charged me for 3 hours when it took her half hour less to do the install and retapeing. I did mention to her after paying why it was more than what she quoted and she then processed a refund, stating "my bad". A customer should not have to REMIND YOU that you are over charging for the time. If it only took you 30 mins to reinstall that's what the customer should only have to pay especially because that's what you verbally QUOTE beginning of the appointment. The first time I had extension installed she did a good job, when it came to the second appointment, she placed two extensions right beside each other with no spacing so now they are constantly rubbing against each other. Another sandwich she placed on the crown area where my natural part separates and you can visibilly see the sandwich. Customer's dont pay couple hundred dollars for a half ass job. I will never recommend her to any of my friends or go back. She left a bad taste in my mouth. Sketchy and over charges her time. read more

I was first acquainted with Craft Academy when I followed Alicia from her previous salon. This group of driven ladies came together having all worked with each other before and through that they have created an environment that is not only pleasant and inclusive to all their clients, it is conducive to creativity and common goals - to grow in everything they do! When I first started seeing Alicia over 12 years ago, we were both living in Saskatchewan. Over the years, we have been back and forth and I've always made sure to keep in touch. Not only is she the only one I truly trust with my short hair, we have become great friends and creative allies - I, a makeup artist, and her: hair aficionado. Following her to Craft was a no-brainer and it gave me a chance to get to know other creative people like Tanya and Rempel. If it weren't enough to feel the warm welcome when the salon was still brand new, I have also been invited on several occasions to do makeup for creatives and hair-industry related gigs. Thanks for the inclusion, ladies! These gals are top notch industry pros and they are always seeking out techniques and ways to improve their skills. As the name suggests, this isn't just a salon - it is an academy of learning! Never be disappointed about that haircut you got at that place in the mall (I made that mistake when I forgot to book my gal in advance) - come here instead! And then take a lovely stroll down to Main Street for some local thrift shopping, all the while getting compliments on your fab new 'do (I do almost daily). read more

Amazing service, excellent cut, perfect "covid protocol". I am moving back to Vancouver (from Toronto) where I have been at the same Yorkville salon for several years. The experience at Craft Academy was beyond refreshing. Excellence without pretension. Friendly without being too familiar. Suggestions rather than product pushing... I have already booked through to 2021 to make sure I can get back in to see Ally. Everyone in the salon was working as a team as well and that was awesome to watch. Thanks everyone! I am won't be be living close to the salon, but this place is worth the drive! read more

Amazing customer service! The stylists really care for their clients and want them to experience the best.

Finally, a go to salon! Shelby was awesome! She really listened to how i want my hair done and understood that i couldn't handle a high maintenance hairstyle, and yet i want it stylish as well! Really great professional cutting and styling. read more

I love craft! The front desk team is always very pleasant and I have had amazing services with Remple and now Jessica. I actually used to see Jessica at another salon but she recently moved over to Craft. Jessica always really listens to my concerns (my hair is seriously a pain..curly... frizzy...unruly) and is straight up with me about what I want to do with my hair. She is very knowledgeable and I really trust her judgement. I would recommend her and the salon 100%! read more

Craft salon is a great place. It's not too big and doesn't have a pretentious feel that you get in some salons I've been to. It has a cozy,homey but trendy vibe that I like. All the staff seem very nice. You also get a yummy little bowl of popcorn, delicious tea and a hot towel when you first arrive- very nice touch. The manager seems to really know how to run a business and it shows in the quality of staff and service. I get my haircut by Alicia and she is great! I have been going to her for several years now after searching for a while for a stylist I liked. She takes her time to work with my hair and always seems to give me a cut that I love. She has some great take away styling tips as well, ones that are quick and easy for me to do. The only thing I don't like is that I sense Alicia wants to sell me products every time I see her, so I sometimes feel a bit pressured to buy what she recommends. Also her cuts are very expensive. But regardless of these two downsides, it doesn't stop me from going back because I like Alicia's work and the salon is great:) I would highly recommend Craft Salon. read more

I came here because my friend suggested it. The last salon I went to messed up my hair so I was looking to get it fixed. Shelby worked her magic and bam it looked better than its ever looked! Now it's the only place I will go. Friendly staff, and they give you popcorn!! read more

I had my hair done by Jessie here and I honestly can't recommend her enough. She gave me the best haircut of my life. She's funny, professional, and most importantly super skilled. The salon itself was very tidy and all the staff were so friendly. They even offered for me to get in on their lunch order! Love the cute little questionnaire I filled out as a new customer too. It asked about my birthday and how I like my coffee...but also what I like better cats or dogs, Beatles or the stones read more

I've been going to the same hair stylist for decades! I'm very loyal that way and picky about where I get my hair done. I wanted a change and a friend of mine recommended Ally at Craft. I decided to take a chance and make an appointment. It's almost been a year since I've started seeing Ally now. I don't regret making the change at all! Before every appointment she always ask for my feedback on how the last cut was which I really appreciate. It gives me a chance to let her know if things need to be tweaked or not. She's also great at 'reading' my hair and knowing my needs. She recommended different shampoo and conditioner and now my hair is lighter and I get more volume. The rest of the staff are also great! It's so easy to make appointments and I'm always offered a coffee or tea with a little bit of popcorn! I recommend Craft to anyone! read more

These ladies are phenom. So talented and knowledgable about what they do, I've never left there feeling anything short of amazing. Kyli rocks - she's cut my hair from long to lob to the shortest I've had my hair in a decade. She's dyed it from electric blue to super natural blonde. I only trust her with my hair - sometimes I feel like she knows me and my style better than I know it myself! All the girls here are friendly and fabulous, and I'll never go anywhere else for a hair appointment! read more

I love Craft. I followed my stylist here from her previous salon and I had no idea what I was getting into, but I'm glad I did! From the get go the owner Tanya was awesome. So down to earth and very knowledgeable without being pretentious or obnoxious! Such a breath of fresh air in the hair world. Now over a year in, I feel like one of the family as a client. Rempel my stylist is a doll. All the other stylists and front desk staff are fabulous! They are all unique in their own ways, but have a very symbiotic synergy to them. The salon is a perfect balance of cool, casual, to professional environment. Everyone likes to laugh and have fun and often there are conversations happening across the salon from client to client and stylist to stylist. The music is eclectic and never annoying. Endless magazines of all kinds. Wonderful hot towels and tea and a snack welcome you at the door. And not to mention the TALENT of these ladies!!! They use L'oreal products and colour; which I adore. Rempel gives me the BEST cool, platinum blond that a natural brunette could ever ask for who is not Swedish/Nordic/Icelandic, but wishes she was! I'm ALWAYS happy to visit the salon for my appointment and I'm never disappointed when I leave. Although Rempel is my gal, I feel like every one of the stylists does an amazing job! read more

This is a review for the Surrey location. I have been here several times for hair cuts and has never been an issue. I am not sure if its a COVID issue due to slower business but I had the worst customer service experience of my life with my last color appointment. I was quoted $95 for roots, assuming that was an accurate price for my hair as I have just been there for a cut a month ago. Upon arriving, AFTER the dye is in my hair, I was then given a breakdown for $167 before taxes and tips which would easily be double of the initial quote. I was given the impression that the blowout was included from Kristall and then subsequently was charged the price of a full color $125 for just roots. I proceeded to let the hairdresser know that I don't need the blowout and she came back to me and says basic SHAMPOO RINSE was $20. I have NEVER been charged in any salon to remove the dye from my head. 2 girls then proceeded to dry my hair and rushed me off the seat WITHOUT even COMBING my hair. I still tipped 20% and called in days later to get clarification. Richelle was super nice initially and tried to be accommodating. She called me back a day later to tell me the charge was for 2 people drying my hair! This is where I get extremely upset because I was getting 2 different reasons for why there was an extra $20 charge. It isn't the money but the principle of how they are charging for services they imply is included. I would never return and disappointed in the customer service. I would clarify your costs before starting your services. read more

This salon is the besssst! Excellent customer service, tons of free parking, delicious tea! Rempel is a hair goddess master!! Definitely coming back :) read more

I'm not very outside the box when it comes to my hair. I don't do much with it, it doesn't ever do what I want it to but I was in a real mood for something exciting. I wanted different, something with pizazz. I wanted color. I wanted my stylist to have creative control. Now, before I go further, I have no complaints about what I ended up with. It's exactly what my reserved, in-the-box version would have requested and it's flattering and it looks nice. But it's not pizazz. She cut a bit of length off, added in some layers and depth and gave me some subtle highlights. I would have happily paid $180 + tip for pizazz but instead the price was a little bit hard to swallow. My stylist was great though and I'd go see her again if only because she's obviously skilled and confident with the scissors and she's really easy to converse with. read more

They charge $45+tax = $50.40 + tip for my 10 year old son's hair cut! They didn't even wash my kids hair, only cut that lasted 10 to 15 minutes. read more

I also took my two kids, ages 7 and 9 and they charged me $45 each for their hair cuts without a wash. They girl who cut their hairs was nice (that why I left $20 tip) but kids hair cuts should not cost that much. It was partly my mistake for not asking the price prior to them going in but I assumed no more than $30 on the high end. I now know not to go there for kids hair cuts. read more

Well after all the reviews I decided to get my curly locks cut by Alicia...I waited over 30 minutes when I had a booked a specific date & time (not cool) my time is not limitless. While she spent considerable time talking about my hair etc, which was nice and I felt comfortable in her knowledge. However Alicia dry cut my hair, and one cannot tell if your hair is cut even being curly until you get home and style it yourself....I did receive a root touch up, and the color was great, but she did not write down the formula on my file so have no idea what she used and guessing she won't either. Got home and my hair was so uneven in so many places, right side longer than the left, one side layered, the other not. I had to call back and rebook which I waited a further 45 mins after my scheduled appt time. She re cut my hair to correct the symmetry at no charge. Nope, got home and the cut was worse. Over $225 dollars for this crappy experience. Days later frustrated, I booked in with (Debbie) in North Vancouver @ Escape Hair & Body Salon...She noted how bad my cut was, very uneven, and in some places over an 1" diff at the back, and she recut my hair...I had to go much shorter to correct the uneveness and give my hair some style...and proud to say that I Love it! She fixed a horrible cut with not much hair to work with. And bonus it was $55...Not the crazy $$$ at Craft...Sorry just a bad experience all around from being so late for scheduled appts, to an uneven, no style hair cut :( (My root touch up color was very good though) Sorry my curls won't be back. read more