Most Rude staff you will ever seen in your life! Oh! They will make up all the lies for damage your clothes. I highly recommend you record your conversations before you give them clothes. Because they would say they have already told you it would damage when you drop off. They say it's already in their system for they said it might damage, while it's not on my receipt, which means they add this in their system after they damage your clothes. And if you say well you did damage my clothes they would say : we refuse to service you anymore. Ewwwww read more

I don't understand the bad reviews. The ladies that work here are uber nice. They even put barcode notes on your items so they save special instructions when you return them. It's pretty spiffy. I like this place . They've cleaned a lot of my corporate fits :) and probably listed more than most to the stories about where me and the clothes have gone lol read more

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My husband and I have always experienced wonderful service at Craft Cleaners. Our clothes have been cleaned beautifully at very reasonable prices. Recently the managers permitted me to use their alterations mannequin to photograph a dress I am selling- they couldn't have been nicer and more helpful! We highly recommend Craft! read more

This place is beyond horrible. They ruined my loro piana suit beyond measure. The service is terrible and the staff is also. Do not recommend if you live in Princeton. They hate students also and they have unreasonable hours, since you can't pick up till after 4 and they close at 5. read more

Very rude customer service. As soon as you walk in, you will see what i mean. Not friendly and they make you feel like you do not belong there. I would not recommend this place at all. read more

This business is incompetent. A few months ago I had a wool scarf dry cleaned to remove a stain. They did not remove the stain and charged me full price. Recently I made the mistake of going back for repair of a sport jacket. Upon inspection after paying over $40 it was clear the work was subpar and poor quality. They said I would have to return on either Tues or Thurs and talk to the "sub-contractor" that did the work. Unbelievable! I "contracted" with them for the service and the fact they chose to hire a "sub" was not my concern. They were VERY rude and refused to refund my money. I will NEVER return to any of their stores. They are thieves!! read more

I have to say, I haven't shared the same negative experience others have expressed here. Having been coming hear for about three years, I've always gotten exactly what I've asked for in the exact time that was told to me. At least once a month I bring clothes here to get dry cleaned. I've also had a few alterations done on pants as well as had some clothes sewn where there were rips, all done well. So from a basic results standpoint, everything has gone well. In terms of customer service, yes it lacking. Not the friendliest group of employees and communicating with them is a little more painful than it should be. But again, the end results in terms of on time performance and quality of work is always good. I've been to better cleaners yes, but this one is fine for what it does and being located in downtown Princeton. read more

The facts of the case: I brought in a $150 pair of Boss pants to be cleaned. The cleaners gave me back a pair of women's pants (I'm a guy), stained, and said these were the pants I brought in. 6 weeks later they "investigated" and decided there was nothing they were going to do about this. And then chastised me for getting angry. These people are literal thieves. Like actually, literally, thieves. NEVER go here. read more

Horrible, awful dry cleaner. Stopped in to pick up my cleaning...some bitchy sounding queen that worked there walked to the back to get it. The next thing I hear is this mary saying "sometimes things get caught in the machine". Not processing it right away, I looked up puzzled, and he produces my number 1 favorite shirt, which I had for years and literally wore around the world, and the sleeve is just about torn off completely. NO APOLOGY! Not once did Ms Thing even try to apologize. Bitch. So they said they would reimburse me. But told me that since the shirt is not new, they would only give me like $25. I stated that it would obviously cost me $125 to replace this shirt with a comparable one. Nope, all they could do was $25. And if I wanted it back in cash, I would have to wait 4-6 weeks, since they had to submit a claim through their insurance company. But they could give me store credit for that amount immediately. As there was no way I was ever stepping foot in this place again, I opted for the cash in 4-6 weeks. 8 weeks later I came back in on a Saturday and said I hadn't heard from anyone nor received any reimbursement. The surly lady manager I spoke with said 'the office is closed today' but said she would check on it call me on Monday... she NEVER called me. 14 weeks after they destroyed my favorite shirt, I received a reimbursement check for $25. 4-6 weeks my ass. AVOID THIS PLACE IF YOU LIKE YOUR CLOTHES AND/OR DECENT SERVICE!!! read more

07/2014 I need to find a new place. Their tailoring is still good, but their prices have tripled and that woman is such a mean b****. Yesterday I took in a pair of Manolos and 2 other pairs of heels to be re-tapped. The guy working their was going to charge me $12/pair for taps, but Miss Witch yelled at him that they're $15/pair, because obviously taps for THESE shoes is $3/more. I have no idea which taps could be smaller and be $12--even kiddie pageant shoes would have larger taps. Of course, those were just the taps. No heel repair. Just taps. To put a cat claw AND taps? $60. It appears that 3 pairs w/taps AND heel repair in 2008 were $50, now my bill is $90. I'm going to go out of my way and check out the place in Hamilton for shoe repairs--it might be cash only, but these are ridiculous prices and that lady, OMG, not cool. She was the same one who told me to wait 45 minutes for someone to arrive when I only needed a minor "please fix this tear" repair. It's not as though anyone needs to discuss fixing a tear that is on the seam. The only reason they get 2 stars instead of 1? We thought we lost a coat. It turns out we forgot it at the cleaners and they accidentally did our storage for the summer, which is nice, as we battle moths every year. Of course, their system should have notified them that maybe they could call us to let us know that we still had a coat to pick up, but it was nice that we did not lose the coat and the coat did not get tossed. 11/2008 A few weeks ago I took in 3 pairs of shoes to be re-heeled; 1 with minor problems, 1 with a heel that needed to be re-attached, 1 with rubber soles and a heel tap which other cobblers claimed couldn't be repaired (I love these shoes and have had them nearly 15 years). All 3 came back in perfect condition with new heels, taps, and a great polish which lasts so much longer than when I do it myself (mine are shiny for 1-2 days, max, these are still bright after over a week of wear). They're not cheap--$50 for the 3 pairs and $25 each for the boots I brought in a few days ago (1 pair 3 years old, the other 14). But the service is friendly, efficient, and done well, so I don't mind paying a little more to preserve my beloved footwear. Timewise, I'm a little confused. If they're taken in by Tuesday, they'll be done either Friday or the following Tuesday. I'm still confused by the schedule, but they'll be done in just under a week. Update 12/29/09: good for tailoring too! One pair of pants needed hemming, another made into shorts, a third removal of waist (I hate high waisted pants). Yeah! It also helps that they use an environmentally friendly dry cleaning process and have free pickup/drop off. read more

Until today, I was very happy with Craft Cleaners. Then I discovered they are now adding 3.66% to the bill for using a credit card. I find this outrageous and although I've used them for many years and know all the folks there, I'm going to try Signature in the Princeton Shopping Center. read more

the rudest people I've ever encountered! Every time I bring in a dry cleaning order I have to arm myself for battle because something rude will be said. During the height of the pandemic, they sent texts to clients begging us to bring in clothes for cleaning because they needed the business. Although i didn't need to have much of anything cleaned, I grabbed a few items and headed to the shop--with a sweater and a blouse. Basic stuff. At the counter I was told all the reasons why the items I'd had cleaned there before could not possibly cleaned. When I stated that I was only there because of their text begging me to come and help keep them in business, they then somehow figured out how to clean these very basic items. Life is too short to have to deal with things like this for a simple cleaning transaction. I'm taking my business elsewhere. read more

I was back in Princeton for a conference last week. The airlines damaged my bag and damaged some of my clothes. I went in and got the tailoring done right while I waited. They also pressed the articles to give them a fresh look. thank you agin shelly read more

Reading the other reviews here is fascinating -- really curious why others have such disparate experiences. I've been using Craft for a couple of years now and have had nothing but excellent experiences. I find their in-house tailor to be the best I've ever used -- she seems like a miracle worker to me. The delivery service is also quite nice. Truthfully, the employees behind the counter are ocasionally a little... quirky, but the tailoring services and management have all been top-notch in my experience. No problems at all. read more

I wish there were more stars I could give the staff of Craft Cleaners! My daughter's room flooded last night and loads of clothing got wet. She went to Craft Cleaners and they were so nice to take her clothes even though the whole town was paralyzed by the storm. While at the store my daughter contacted the University to ask a question and she had a really negative interaction with the person on the phone. After a long and scary experience and the unpleasantness of the call my exhausted daughter broke down in tears and the staff was incredibly warm, sweet, and empathic. They gave her support and even drove her back to her dorm with her big cart! They most definitely went above and beyond their duties. I am so incredibly grateful that my daughter walked into Craft Cleaners today and we should support a business that not only gives great service but restores our faith in humanity. Thank you so much!!!!! read more

Very disappointed. Every sign of haste. I had a pair of very costly women's AG jeans hemmed here, retrieving them today. The fee was 20.00 for a hem using the original one. The hem job is uneven, the seams on the inside of the legs don't match, and the needle gauge was too large for the fabric. Worse still: I'm confident the stitching will unravel with a single wash. This is the sloppiest job I've ever seen, and I will never return. I did not complain to the manager because the workmanship is so poor that I worry that management is putting undo stress on their seamstress(es). Is this an example of underpaid piece work? Never again! Very disappointed. Shame on this business! read more

This place is truly horrific. I took a white blazer in here and not only did they do very little to clean it, they also a) messed up the lining so that the black thread underneath now showed through the surface, b) left large of spots chemical residue on a sleeve, and c)pressed it completely wrongly, thus stretching the fabric. Never go to Craft, especially not for anything the remotest bit delicate! They will ruin your clothes. read more

This place is a complete waste of money. I've spent so much money there and every time my clothes come back still having exactly the same smell as when I dropped them off. The last time was particularly bad - I spent about $90 to get two blazers, dresses, a blouse and a scarf done - and they came back smelling even worse than they had when I dropped them off. I picked them up the day before a job interview so I was completely screwed and didn't have the clothes I needed for my interview. I'm never going back there again. read more

I would give this place zero stars if I could. They offer no services whatsoever. But wait for it... of course they charge you and arm and a leg for doing absolutely nothing. They literally do nothing to the garments. Absolutely nothing. And charge way too much for it. I would never recommend this place. read more

"This cleaners is not worth the risk. Clearly I should have listened to the other horror stories on Yelp. The first time I used Craft, they destroyed one of three shirts I asked them to launder. The person who called me about it was very apologetic, but she kept referring to the "age of the shirt" (only 3 years, and very rarely worn!) as the reason for its demise. I was offered a store credit or a reimbursement of $26 (based, again, on "the age of the shirt"), which, as I informed her, would not get me a new shirt from anywhere but Goodwill. Apparently this is a trend at this place, despite what they say ("We do hundreds of orders, so sometimes accidents happen.") I will not be going to Craft again, and I will be warning everyone I know to do the same." read more

Really bad. We took in a bunch of sweaters for spring cleaning during one of their specials. None had stains and all were returend with stains that rendered all of the sweaters unwearable! They had no interest in removing the stains they created or trying to make things rights. Avoid, AVoid, AVOid, AVOId, AVOID!! read more

I live down the road from Craft Cleaners and have used them once. All items (shirts, pants, suit) were returned clean and in a presentable manner. I would recommend Craft. They also have a free delivery and pickup service - nice clean white van. Take advantage of their Frequent Cleaning Card. read more

Terrible service. Avoid this place. I live in the area and I went there only twice. Both times were awful. The first one I left a couple of shirts to be cleaned and they returned so badly iron that even my dog would have done a better service. The other time I took 2 jeans pants to have the hem adjusted and the length was completely wrong and the quality of the service very bad. When I returned there to complain and have it adjusted again, they had a terrible attitude and tried to charge me again. After pressuring them, they were ok in re-doing the service at no charge... but it would take 2 weeks... My grandma could do it in 20 minutes if she was alive. Finally, their prices are very high. I will never come back to this place. read more

If I could give a lower rating, I would. I used the service through Princeton University's U-store. Were it not for the kindness and patience of the store workers and manager at the U-store, I would have lost a dress entirely. I dropped my dress off a week ago to be cleaned. It was entered into Princeton's system and they have record of it being picked up by Craft. Craft claimed to have no record of the dress at all and said they would call me back later in the day *if* they found it. I spoke with Adam at the store, and he was condescending and patronizing. After 30 minutes, I found the dress under another name [quite different from my own]. Adam repeatedly said, "We provided a service, why are you so upset? We cleaned your dress, we found your dress, why are you so upset?" I asked him, rather calmly, "Is it really an acceptable level of service to mis-file a customer's items under another person's name? What would have happened if someone else had picked up the dress under their name? Is this the level of service you strive to provide?" Yes, according to him, it was an appropriate level of service. DO NOT USE THIS COMPANY. I'm hoping next year the u-store decides to send dry cleaning out through another service, because the stores in town are open rather limited hours and it'd be convenient to be able to pick up items on campus at any time of day. However, it's not worth the hassle and the risk of losing valuable clothing to send it here. For the record, Adam repeatedly stated that I wouldn't have this problem if I brought the item in myself-- however, since it was craft cleaner's that misfiled the item, not the U-store [who kindly looked up the security camera footage to determine when exactly my dress was dropped off and picked up-- they were so helpful!!] I found this to be utter rubbish. Save your clothes and your time and go elsewhere. read more

If you live in Princeton, Craft Cleaners is temptingly close to the center of town. Resist this temptation. Last week I left two shirts for same day service, then came back a few days later. The shirts were not to be found. When I queried the staff member Kevin, he became hostile and cited to me a law that says they have 90 days to produce the shirts. He resisted calling his manager, which he eventually did under pressure. I still don't have the shirts. Years ago, I stopped going to Craft after a similar episode. This month I thought I would try them again. The next time I have a few extra shirts that I don't mind losing, and getting abused in the process, I could try once more! Instead of Craft, go to Mayflower on Route 206. They are kind, they have a tailor on the premises, and they deliver. read more

Have used Craft for over a decade. Very happy with their cleaning, with their pick-up and delivery service, and with the people and service in their shop. Absolutely cannot understand the low ratings - most are old. I recommend them highly. (No, I don't work for them or know anyone there personally!) read more

RUGS!!!!!i dropped off an anthropology rug to be cleaned for the first time in years, it has a few distinct stains i was unhappy with and i directed pointed out to be washed. even paid an additional fee to make sure they were taken care of! they estimated 3-4 weeks but 7 weeks later, i still hadn't heard from them so i called to ask when it was ready. they said it had been done for weeks and i got a call (definitely never got a call). I went to pick it up today and the stains are still there and much more noticeable then before because there are obvious bleach marks on my grey rug. i called to complain and they told me if i brought it back they would try again for no additional charge, but it would take another 6 weeks. No WAY am i waiting another 6 weeks (probably gonna be 9) to have this rug cleaned! i appreciate the attempt to fix the issue, but any employee should be able to recognize this is not a good clean and fixed it before i dragged it back home an unraveled it just to be disappointed. I would come back for a standard rug cleaning (ie. after taking it out of storage if it's dirty), but don't come here if you're expecting attention to detail (at least for rugs) read more

I have used Craft Cleaners several times, and the process has always worked smoothly. I have mostly used their wet cleaning and ironing services. I have complex allergies to most commercial detergents and many clothing dyes, so I own a lot of fragile clothes that require special care (air drying, etc.). Craft has always done a good job with my items and followed my instructions for the items, the clothes have been returned to me in good shape, and I have not had allergy problems. I would definitely recommend their services. read more

Never had a bad experience after years of using their services. If anything is not right to your taste they will fix it. Nice team, helpful. Does not deserve this low rating. I tried many places around and am very happy with them. read more

Finally a non chemical/organic dry cleaner in Princeton. I usually don't have the need to have things dry cleaned so I use them maybe three or four times a year for my coats and blazers. But so far it was a good experience and they did a good job. I only wish the prices were a little less expensive. read more

They destroyed my silk blouse, charged me, saying that it required special care (? even the simplest stain was not removed) and refused to take responsibility for it. Their customer service is simply awful. read more

Gave me terrible customer service - one worker even blocked my car and rudely refused to move

This place is the worst. I was visiting a friend when I spilled a glass of wine on my dress. Rushed it to this place to remove, and got it back with the stain still intact. Also was charged a ton for the difficulty of the stain removal--for a stain that wasn't removed. Happened upon the dress a few days ago (four years after the incident), and took it to a dry cleaning spot in California-- the one I use when I'm out here; they were able to remove it. read more

I wanted to like this place because their shop is conveniently located on my way to work. I wanted to like them so much that I forgave them on several occasions for returning my clothing with a dirty-rag odor, and asked them to simply re-do the cleaning to remove the scent they deposited on the clothing... However, fresh dry-cleaning should just never smell that way; generally, things should smell fresher when you pick them up from the cleaners than when you drop them off. Additionally, re-cleaning clothing too often will cause the clothing to wear out more quickly. The last time I got a batch of clothing cleaned by Craft, they tore an expensive silk shirt at the seems and inflicted irreparable damage to its fabric: parts of the shirt were literally in threads. When I approached the owners about the damage, they denied having caused it. CLEARLY, if an item has damage that was not present prior to my dropping it off, then the damage was caused by them, yet they refuse to take responsibility. If you dare risk using this dry-cleaner, take pictures of your clothing immediately before dropping it off. Better yet, DO NOT trust Craft with your clothing, or it will come back either rank or ruined. read more

i'm not big on writing reviews - but this place reminds me why it's important. this place absolutely terrible. i will now refer to it as "crap cleaners." i decided on it, because it was one of the closer places to campus - and the price point led me to believe that they take pride in their work. but when i picked up my shirts, i found them stained with some black substance! when i pointed it out to the staff - they said that it wasn't their fault, and that i would have to pay if i wanted them recleaned. they also never made eye-contact - which bothered me. they're clearly not about making things right at this place. so i literally went home with my shirts/suit in worse condition than they were. avoid the frustration i'm feeling, avoid being ripped off, avoid crappy craft cleaners. you're welcome. read more

Do not use these people. They will lose your items and string you along for months--not weeks, months--while they claim to 'look for them'. Among the worst mistakes I've made since moving to Princeton. read more

Absolute rip-off! After spending countless of thousands of dollars there over the past 20 years, I won't be back. Charged me $21 to have 3 short-sleeved cotton, casual men's shirts cleaned. When questioned why so much, they said because they were dry-cleaned. When I asked why not just laundered as per how I always have my shirts done, I received no explanation; just a shrug and blank stare. Zero thumbs up! read more

I brought in an item to be altered in 2013 and still have not gotten it back. They have no record of the item in their system. Their responce to my complaint was that they will look for it but with no ticket, there is no way for them to track it down. In other words, it's lost forever. I also brought in a shirt to be cleaned, basic cleaning... it came back to me with a ripped sleeve that was not fixable. The sleeve was torn around half of the arm... I was informed that the sleeve was worn out and that I should have not gotten it dry cleaned because it was "too fragile".... My last straw was when I brought a jacket to them to be cleaned and it came back to be with yellow stains all over the front and back of it. It looked as though a chemical was spilled on it... Their explanation was that some chemicals react poorly to certain materials.... My question is, shouldnt the employees recognize these materials and inform the costomer prior to the service so items are not ruined!? The staff behind the counter are very strange, and rude. Very poor professional appearance, heavy and colorful make up, long decorated nails and in the summer time... too much skin!! For gosh sakes, this is a well educated, respectable town... Their one manager is a child... how can a young kid manage a store?! I would avoid this place. read more

Horrible. They refuse to starch shirts. The more you complain, the less they comply. Worst customer service. Monopoly pricing and the arrogance that goes along with no local competition. read more

"Meh" is the perfect way to sum up my overall experience with their dry cleaning services. Too often my clothes would come back wrinkled, mis-pressed, with broken buttons and/or with spots that weren't there when dropped off. They were good about correcting the wrinkles but good luck with the buttons & spots. They won't be getting another chance to give me a reason to update my wardrobe. read more