This is for the owner of the store ( and jokes on me if he's the person that doesn't seem to care…read moreabout the customers ). I've never been to your store before but pass it on my way home from work . For almost 20 yrs. I was a regular customer of Benjamin Bros /Value Hardware before they closed down . What kept me loyal to that store wasnt their prices . It was the friendliness and helpfulness which should be a standard work ethic for customer service people. As soon as a floor person saw you there they asked if they could be of help after they said Hi... I guess you know where I'm going with this .. A younger man was helping someone by the paints and he was friendly with the customer. I got the older man ringing me out . He didn't say hello or ask to help me find anything when I saw him earlier in the aisles wandering right next to him. He was just as stone faced at the register . Why would I want to go back there and become a loyal customer ?? I'm writing this because I think it's a shame when a small business is being hurt unnecessarily .

Just before the storm, I went to buy a weather seal to make sure my doors were sealed. All was well…read moreuntil I realized I had bought the wrong product. I went back to get the right one today and explained the situation to one of the workers, who was more concerned with his phone text than with me as a customer. He proceeded to tell me, "Talk to my boss! If you want a refund," The Boss" told me there is nothing I can do for you because " I could not resell it since you opened the plastic bag" with an attitude. I think the whole weather seal was like $5.99. I told him not to worry about it. I am not a new customer. I live in the neighborhood. There is nothing about "Hometown" in these types of stores. I will take my business HomeDepot where I am not even questioned for a $5.99 item! And then they dare to complain when they go out of business or when they say we do not support small businesses.

They're very friendly and helpful here. I don't know anything about hardware or home repair, but…read morethey never make me feel like I'm asking dumb questions. Today I dropped my car keyfob on the street and it stopped working. I thought I'd be spending the day waiting for AAA, but I went to Hastings Paint and Hardware and asked if they could help, and the man at the front desk took it apart, put it back together correctly, and didn't charge me a cent. I'm very thankful. Most of the negative reviews here on Yelp refer to the previous ownership. The people who work there now are terrific.

I've given a lot of thought to my previous 4 star review and comments. The present ownership has…read moreworked diligently to upgrade the store and have succeeded. Always courteous and knowledgeable, they've improved their stock and are the local goto place for your hardware and housewares needs. I hate going into the big box stores and am truly grateful to have them here in Hastings. Big thanks to Dan, Danny and Marco for their excellent help each and every visit.

Great town hardware store with friendly knowledgeable staff. Great selection of fasteners. Fair…read moreprices.

They are extremely knowledgable and always very helpful…read more Excellent prices. I travel out of my way to go there because they are the best! The only place I go for my hardware needs.

PROS: The guy in the store is very nice and his selection is organized while the store itself is…read moreclean. Good size parking lot next to his place as well. prices are all competitive which makes this place a good go-to for basic needs CONS: The selection size is not as big as other hardware stores; Ace, true value, and obviously big box stores like Home depot OVERALL: If you're looking for a simple hardware store this is the place to come to. I don't expect them to be as big as the Home Depot, but for basic needs they're good

Professional, enthusiastic, honest and reliable .It is worthy to be trusted and will help and…read moreexplain any of your questions and problems and the price is right.

Stopped in for a couple of items. Was met by the usual friendly and helpful greeting. But then I…read morenoticed a he store has been renovated first floor and the new downstairs. The store looks awesome! Great job! Gonna stop in more often!

Had to get a copy of a key made....great service and very friendly staff. Also bought a delightful…read morepumpkin!

I just came into town to go to another store which wasn't open today. Then I saw the neon of…read moreThe 5&10 store. They're not many of those left anymore I went in remembering fondly, going into many of these stores over the years. Well, the store was just like I remembered those other stores . It is set up exactly like you remember. It's like stepping back in time 50 years ago. So many good things that you can buy practical things for the home. They have a nice aisle of games and cards. Even a retro new version of that fun electronic game Simon. I spent a good 45 minutes looking around. I should've taken a basket because I could hardly carry when I brought up to the counter. Leather cleaner. Undershirts. Lava soap, Brillo pads address labels. Yarn a blank videotape. A few lightbulbs. Some stick on hangers, shoe polish shoelaces plus a bunch more stuff. So nice to have a store that has so many good quality, practical things all up and down the aisles Not a lot of junk. Just good stuff. The cashier was very friendly and told me about the history of the store. It was open since 1960. Three generations of the same family have run the store. Definitely come here and you'll find lots of things that are practical that you'll need for your house. Maybe some gifts for the holidays too.

This is an old style, affordable, ma and pa convenience store. Crafts, toys, and more mostly for…read moregood prices (except for the legos). The owner is friendly, everything is organized and clean.