Just before the storm, I went to buy a weather seal to make sure my doors were sealed. All was well…read moreuntil I realized I had bought the wrong product. I went back to get the right one today and explained the situation to one of the workers, who was more concerned with his phone text than with me as a customer. He proceeded to tell me, "Talk to my boss! If you want a refund," The Boss" told me there is nothing I can do for you because " I could not resell it since you opened the plastic bag" with an attitude. I think the whole weather seal was like $5.99. I told him not to worry about it. I am not a new customer. I live in the neighborhood. There is nothing about "Hometown" in these types of stores. I will take my business HomeDepot where I am not even questioned for a $5.99 item! And then they dare to complain when they go out of business or when they say we do not support small businesses.

Guys are very helpful whenever i stumble to store. Always come out to show me or recommend me an…read moreappliance or whatever else i m looking for. The store is a staple in my neighborhood and is the first place i visit when i need something for my home

PROS: The guy in the store is very nice and his selection is organized while the store itself is…read moreclean. Good size parking lot next to his place as well. prices are all competitive which makes this place a good go-to for basic needs CONS: The selection size is not as big as other hardware stores; Ace, true value, and obviously big box stores like Home depot OVERALL: If you're looking for a simple hardware store this is the place to come to. I don't expect them to be as big as the Home Depot, but for basic needs they're good

Professional, enthusiastic, honest and reliable .It is worthy to be trusted and will help and…read moreexplain any of your questions and problems and the price is right.

Retro store that could be a gem but workers are consistently not friendly if you don't look like…read morethem. This is Bergen County in the 2020s, 1/2 of the population is minority yet no one in this store is and you feel that every second you're in the store. You will be mostly ignored willfully. Walked out and decided against making a purchase.

Staff was very helpful and accommodating. Had to get a set of keys made. Able to get it for about…read more$2 per key and could have gotten a car key done for $85 cause it's a special key. Still reasonably priced cause its convenient and want to support local businesses. Thanks Benjamin Bros !

This store has been CLOSED and out of business for approx 2 years…read more As I understand it The owner wanted to retire and tried unsuccessfully to find a suitable buyer. It sits there closed and stocked as it was upon shutting down.

HIGHLY RECOMMEND! You would be hard pressed to find a more…read moreknowledgeable person to help you sort out ANY home improvement project. bOB IS THE best, BAR NONE! Prices are competitive to the Big Box Stores and a heck of a lot more convenient. Don't waste your time at The Depot or anywhere else. This is the place to go.

It's simple. If you want quick, friendly and efficient service this is your place. No wandering…read morearound trying to find things. Always my first choice since moving to Dobbs

Five stars for excellent customer service. Today I had a particularly challenging plumbing repair,…read morefor this non-plumber. I went to Reader's and the gentleman with the black and grey wavy hair went the extra mile in first finding the right piece of pipe for the repair, and then cutting the piece to match the one I was replacing. This saved me from having to do it myself, which may have met mixed results. That's terrific customer service. I'll be back.

Great town hardware store with friendly knowledgeable staff. Great selection of fasteners. Fair…read moreprices.

They are extremely knowledgable and always very helpful…read more Excellent prices. I travel out of my way to go there because they are the best! The only place I go for my hardware needs.

Excelente service. Great help. Go and buy here. They will solve the problem…read more I love them

Top notch service & staff. One of a few shining examples we have: we were hanging a new, custom…read morelighting fixture & had an issue with the length/rods. Joe took 20m of his time to troubleshoot, alter (including painting) and solve the problem. For no charge & with a genial attitude. WOW. We've also had extremely pleasant experiences with Ellen & Ronny. Having moved to this town in late 2019, they made us feel welcome immediately. They also came highly recommended to us by several people, from our realtor to our neighbors. We hope they continue to do business in this town forever.

Great experience at Butler's Hardware and amazed at how much they have expanded the business. The…read moreowner John Butler is a hard working entrepreneur. He knows everything about the business and if he doesn't have an item in the store he is able to order it for you!! Great service and family business!

This store is the personification of the "the little engine can could". I've been going here for…read moreover 30 years and rarely leave disappointed. I love to support local businesses and this one makes it so easy. This small store has a little bit of everything. I'm constantly amazed how many times I've gone in doubting they have what I'm looking for and walk out with something that if not exact good enough. Being a small business, they don't aim to compete on price but make up for it with service and 1 or 2 versions of a lot of different products. Over the years they've saved by backside a bunch of times when everyone else was closed not to mention the drive time to go to Home Depot or Lowe's If your looking for a local store that's delivers well beyond its size, go to Butlers.

They're very friendly and helpful here. I don't know anything about hardware or home repair, but…read morethey never make me feel like I'm asking dumb questions. Today I dropped my car keyfob on the street and it stopped working. I thought I'd be spending the day waiting for AAA, but I went to Hastings Paint and Hardware and asked if they could help, and the man at the front desk took it apart, put it back together correctly, and didn't charge me a cent. I'm very thankful. Most of the negative reviews here on Yelp refer to the previous ownership. The people who work there now are terrific.

I've given a lot of thought to my previous 4 star review and comments. The present ownership has…read moreworked diligently to upgrade the store and have succeeded. Always courteous and knowledgeable, they've improved their stock and are the local goto place for your hardware and housewares needs. I hate going into the big box stores and am truly grateful to have them here in Hastings. Big thanks to Dan, Danny and Marco for their excellent help each and every visit.