Great insurance office with great staff! I was able to get better coverage and at a better rate…read morethan with my previous insurance.

Extremely unhappy with the lack of communication, honesty and professionalism. I have been beyond…read morepatient for 28 days. My son has been paying on a policy since July 2022. Every month, $313.27 are taken out of his account. On March 1, 2023 my son was pulled over by an officer that hand randomly ran his tag and in his system, it showed that the car had NO INSURANCE! We called State Farm's Customer Service (1 800-782-8332) and we spoke with several Customer Service Representatives whom ALL told us "this is weird, we see your son's information but there is NO POLICY! It seem's that the Agent dropped the ball on this one". My son received a citation for not having insurance. On March 2, 2023 I called Josh Minore's Office and alert them of the situation. I have been told that they apologize, when this policy was written that it was left in "limbo" and no one noticed it. I have been told that when this policy was written, it was sent to their underwriters team and "somehow" the underwriters team never sent it back. My son received his insurance binder and insurance card so we thought everything was legit and it was not. On March 1st, I paid $96.11 to add him to another policy while they fix this mistake. Jose told me that it would be refunded by the end of day on March 3rd and it never did. However, Allison said it would be refunded until this was handled. April 10th is our next billing cycle and TODAY, March 29th.... they took out another $313. 27 from my son's account. I emailed Allison 5 days ago asking how would the billing situation would work out and she never replied UNTIL today after I followed up. With them all being parents, you would think that they would be more understanding and helpful, but NO. It's through their customers that they support their families and this is the type of services that we got. I share to avoid it happening to anyone else.

Kent is a great agent. He has worked hard finding me lower rates for my car & home insurance. He…read moreworks with several companies and able to check their rates. If you need help give them a call, I'm sure you will be satisfied with the service you get.

I'm going to come back and either make this 5 stars or 1 and I'm wavering. I've been with the…read moreBates agency since 2018 and have been so happy with Kent, Aurora and her daughter BUT most recently things have changed and I'm not sure Aurora is there any longer??? I'm going to try to reach her because the person I've been getting instead is like a brick wall. She just does not understand simple instructions at all. It's impossible to communicate with her. A simple request to remove an ex from my auto policy has been met with resistance and downright rudeness even though it's been my car and policy since day one. Last night she canceled my policy at his request- unbelievable!!!!! I asked her months ago to remove him from my policy. I'm furious at the moment Aurora would have never let this happen. I'll come back and update soon.

The folks at Clint Smith were knowledgeable and friendly. They answered all of my questions and…read moreworked hard to provide my needs. You can tell they really cared about what they do and I felt like I mattered to them.

Amazing service from the entire team! They care so much about taking care of their customers! You…read morecouldn't find a better insurance agency!

Another glowing review for Emily Beck State Farm.....Lauren Burge was so helpful and accomorating…read moreshe set up my new car insurance over the phone in a jiffy. Thank you Lauren for being so sweet and professional. I can't recommend them high enough!

I have been working with Emily Beck for a few years now & have received excellent service. Good…read moreCustomer service is what a good company should provide. However, good customer experience is certainly a level above that. I have received great customer experience with this crew, especially with Griffen. When I get in touch with the agency, I normally end up with Griffen. Quick & professional response that gets it done. Props to the leadership of this agency.

I am very satisfied with the superlative service of my agent, Aquilas Zephir, and staff, Alanis…read moreLorenzo, at Zephir State Farm. Whenever I request specialized insurance needs, auto, home and life, from them they are always ready to quickly help. It is good to know that I have them looking out for all of my insurance requirements.

Very easy to get a hold of and respond to questions. Provides ideas to save money on insurance…read morerates without requesting it. Very pleased with my service. Would recommend them to everyone.

My family and I have been with our agent Joshua Price for 10 years! He has always provided prompt…read moreand friendly service. He works hard to find the best rate and coverage for us. Joshua is very patient and knowledgeable regarding any questions that we might have. We would highly recommend Joshua Price as your insurance agent!

I have been with the group for over 13 years. Joshua Price is an amazing professional that adds…read moremore than just knowledge to the job. He treats you like family and its why I have stayed so long. There's nothing like professional family care when you're doing business. Joshua is an amazing being and even more amazing to work with. You can trust him with everything and I do mean everything.

Let's face it... talking about insurance just isn't that exciting. It's one of those things you…read moredon't really think about until you need it. But when that day comes when you wake up to find water pouring in your kitchen ceiling and ruining your brand new hardwood floors, or that morning arrives when you're a little bit distracted and accidentally bump into your neighbor's prized Tesla (that he oddly refers to as "Tina") while you're backing out of your driveway (and trust me, it will happen), that is not the time that you want to find out that your insurance agent has a voicemail box that is always full, and a perpetual "out of office reply" on their email telling you to call their assistant if you need any, well, assistance. No, this is the time when you need help, and fast. Enter Tracy Stowell and Rob Barbine from the Rhoads Group, a dynamic duo affectionately known as "Team Trabert". Collectively they have over 25 years of experience in the insurance industry, and boy does it show! But the most impressive thing about them is not just their shared head knowledge. There are plenty of intelligent agents out there. It's that they genuinely care about their clients. And while a lot of people say that, Tracy and Rob actually live it. And I can speak from a very unique perspective... You see, I'm not one of their clients. I'm Tracy's older sister. Now before you go discounting this entire review on that basis alone, hear me out. By being the big sister, I'm probably harder on her than I would be on anyone else because I expect more from her than I do the average person. However I can honestly say that when it comes to her role as an agent, I literally could not be more proud. She is the epitome of who you want on the other end of the phone when you are in a crisis. Recently I was visiting her from my home in Portland, OR, and she received a phone call from a client on a Sunday. This is technically her day off, but she took the call anyways because she knew the client had an open claim for water damage in her home, and she wanted to make sure she was okay. The client was extremely upset about a particular situation, yet Tracy remained calm and helped to talk her through it and come up with possible solutions to remedy the issue. Why? Because she cares. Now this was not an unusual event for Tracy. No, I've seen her do it a million times. She regularly takes client calls on evenings, weekends, holidays, you name it. Bottom line is, when you need her, she is reachable. And because of her many years of experience, it's likely that she'll know the answer to your question on the first call. But even if she doesn't, she will not rest until she finds an answer, and then she will always follow back up with you. And what I mentioned before about insurance being boring? No, not with Tracy and Rob. They are both outgoing, engaging and fun to talk to on the phone, and even if the subject matter isn't always extremely captivating by itself, you'll still hang up feeling like you just had a great conversation with a good friend. So I guess my main point is, if you are looking for an insurance agent who's, knowledgeable, experienced, genuinely cares, and most of all, will always be there when you need them the most, give Tracy Stowell and Rob Barbine a call today. I promise, it will be one of the best moves you've ever made. And hey, while you're at it, tell her that her big sister says, "Hi!"

I have been working with Alex Knapp for several years now for all my personal insurance needs…read more Alex has always been quick to respond and I trust he always has my best interest in mind when he makes recommendations. I would not consider using any other agent for my insurance needs. Walter H

Few months ago we were shopping for automobile insurance for our adult daughter,…read more who had several traffic tickets. The young man who returned my husband's call, was courteous, knowledgeable and quick. That time our old insurance company was able to offer affordable price for our daughter. However, we were really impressed with the quality customer service and professionalism. We will definitely get in touch with them again for our future insurance needs, and we will recommend this business to friends, and family.