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    Allstate Insurance: Steven Lewis - Dustin- Licensed Sales Professional

    Allstate Insurance: Steven Lewis

    (4 reviews)

    Stay away from this agency. They do not care about their customers. This office made a massive…read moreerror and refused to take ownership or apologize. They are rude and have now caused me a massive amount of work, phone calls, gathering documentation, etc. along with monitoring our credit for the foreseeable future. Do not use this agency.

    After being a client of State Farm for 20 + years, we made a move to Allstate- for cost…read more.. Well you get what you pay for. After being laid off from work in June, I called and asked if we could move our paydate to match the final pay from my job. ( OUR MONTHLY PAYMENT IS AUTO DEBITED AND HAS NEVER BEEN LATE). I was advised that was fine, and it would be allowed to simply pay double the following month, so that is what I did. Paid double the next month and all was well... Untill.. A few months later our Bill went up $50 a month- that's $600 for the year!! After calling and asking what happened, they said we lost a "pay on time" discount. I explained we were never explained about the loss of any discount should we change our pay-date for 1 month... and our payments are auto debited! Arguing- they are left to assume I'm lying. Infuriates me and the refuse to reconsider the discount. So we will be leaving Allstate- specifically this agency. My advice? Do business with those who appreciate and treat you well. Our business is not worth their fixing THEIR error and failure to disclose the increase on our policy.

    The Bates Agency II - homeinsurance - Updated July 2026

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