I've been a patient here for many years and have consistently had positive experiences in the past…read more The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for.

I came in to get my glasses adjusted because they were wobbly and felt like they were starting to…read morefall apart. The woman who helped me said, "that's just how they are," but I know they weren't originally like that. I explained that I work a job where I move my head a lot and needed them tightened for stability. Instead of adjusting them, she told me that I shouldn't move my head that way and that it wouldn't be a problem. I was disappointed because I came in for a simple fix and felt dismissed rather than helped. I expected more understanding and better customer service.

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

multiple visits to no avail. The prescription was always off. doctor only available 3 days a week…read more tech labels trial contacts wrong. they don't understand how insurance works.

I had an amazing experience at Sylmar Vision Center! From the moment I walked in, the entire staff…read morewas welcoming, professional, and genuinely helpful. The office was clean, organized, and the process from check-in to the exam was smooth and efficient. A special shoutout to Angela, whose customer service was truly exceptional. She went above and beyond to make sure everything was taken care of and made the whole experience stress-free. Angela was patient, knowledgeable, and incredibly kind while helping me with my questions and making sure I found exactly what I needed. It's rare to come across someone who clearly cares about the patients the way she does. The doctor was thorough and took the time to explain everything clearly, which I really appreciated. I never felt rushed and left feeling confident about my eye health and my new prescription. Overall, Sylmar Vision Center provides top-notch care and outstanding customer service. Thanks again to Angela and the entire team for making this such a positive experience. I highly recommend them to anyone looking for a great eye care provider!

Best vision center in the whole San Fernando Valley!! Thank you, Sylmar vision center! Huge thank…read moreyou to Marco (optician) with your expertise and knowledge of choosing and navigating my options for lenses and frames. Truly helpful and very family oriented. A place I trust with my eye health. Sylmar Vision Center is must place to visit for your eye exam and eye care overall.

I've been a patient for about 3ish years, it's close to the house, takes my insurance, and the…read morestaff was great. keyword WAS My recent visit was disappointing. It took them 3 tries to order my correct contact lens prescription. The first time, they had ordered last years, so I called once I got the email receipt. The girl made it sound like I was the one that placed the order with the wrong prescription They promised it would be corrected, so I waited another week. since they are only open M-F during normal work hours, I was able to get my husband to pick it up for me. Once again WRONG. Now I'm annoyed, got them on the phone, and I never once heard an apology. It was met with snarky answers and the resolution offered was that they would throw in a couple pairs but I would need to come back to pick it up in a few days. I am not taking off work to pick up something that was supposed to be in my possession 3 weeks ago. He told me "can't your husband do it again?" I explained to him how we shouldn't be relying on my husband to fix THEIR MISTAKE. He ended saying he will just ship them to my house. I am disappointed with their declining service. Not sure if they got too busy, so they expanded the staff but the quality of service went out the door. But I will be finding a new office

Not a patient myself, I don't need glasses. Horray!! But my kids are, and so is my wife. They get…read moretheir glasses and services done here. Always had a positive experience with all the visits; the staff is always welcoming and so amazing they treat you like one of their own, like family. That's so rare nowadays, and it's so good to feel like your business matters, not like you're just another cash grab. I came last week just to fix my son's glasses. I did not realize how simple it would be. I came in, checked in, and told them it needed a simple repair. They took it, and within 10 minutes it was out! Super fast, super great. Loved it. Did not waste time, vamolos; I had planned to wait at least an hour but 10 mins. Wow. I was very happy. What a great team!

They set up appointment as soon as possible. I'm in the system and can't wait to be able to see…read moreclearer.

Terrible customer service if you request for a refund after paying in advance after you are told…read moreyour prescription eye-glasses will be backordered for three months, Studioeyes Optometry does Not want to refund you your money!

had an outstanding experience at Mission Family Optometry. From the moment I walked in, the staff…read morewas welcoming, professional, and genuinely attentive. The entire office is clean, modern, and well-organized, making the visit comfortable and efficient. Dr. Hovhannisyan took the time to thoroughly explain my exam results, answer all of my questions, and ensure I understood my options. I never felt rushed and truly appreciated the personalized care. The staff was also incredibly helpful with insurance, frame selection, and making the entire process seamless. It's clear that patient care is their top priority. If you're looking for a knowledgeable, honest, and caring optometry office in Granada Hills, I highly recommend Mission Family Optometry. Five stars all the way!

Phenomenal experience!! The entire staff is absolutely amazing, along with high quality frames and…read morelenses at very very affordable prices. Everyone is very personable, caring and look out for your best interest.

Stellar service! I got my eye exam done since I needed to update my glasses. My old one is 5 years…read moreold! Making an appointment was easy. I noticed several of their equipment were new, state of the art. My optometrist was friendly and courteous. When it came time for my glasses fitting Artie (or Arty, sorry if I'm getting the spelling wrong!) was so nice and patient! He cleaned my old glasses and changed the worn out nose bridge pads (I can't believe I didn't have this change sooner!). I must have stayed about an hour since I could not make up my mind. Artie gave me several more options from the brands I narrowed down. Honestly he made glasses shopping worthwhile since I didn't feel rushed. He even told me that I can donate my old glasses to charity. I had no idea! I ended up getting a brown Prada glasses. I highly recommend coming here. The staff are amazing!

Dr. ani is great I've been coming for years! (5 stars for…read moreher) new staff at the front office not so much she's rude (zero stars for her)and disrespectful I walked in said hello I'm checking in she ignored me and dazed off to watch her cartoons She even answered the phone and put it on hold because she was to busy watching Disney movie Not only rude to the patients but disrespectful to the rest of the staff Luckily the sweet young lady that has always helped me in the past walked in and asked if I had been helped I said not yet she right away helped me and another patient while the other one kept watching tv (5 stars for her and the rest of the sweet staff)

I took my mother to this optometry center. She was visited by Dr. Leser. Dr. Leser is kind,…read moreknowledgeable, thorough, and compassionate. We really appreciate the service we received here. Inside is shiny clean and staff members are courteous and caring. There seems to be a rare culture of mutual respect and kindness present in this establishment. We immediately felt it. Kudos to those who run this place. Making an appointment was easy. I called and made an appointment on the phone. They send several reminders before the appointment. Make sure to check your texts and confirm. There is a cancellation fee if you do not cancel before a certain time. This is a very busy office, so appointments are given for a month or so later, but it is worth the wait. I wish they accepted my insurance too.

I highly recommend to anyone who wants their eye exam and glasses to go here. The staff and Dr…read more were incredible! Very kind and took their time to help me understand. The first time I was told I had cataracts because the Dr. was so capable of doing her job and actually cares about her patients. :)