I've been a patient here for many years and have consistently had positive experiences in the past. The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for. read more

I came in to get my glasses adjusted because they were wobbly and felt like they were starting to fall apart. The woman who helped me said, "that's just how they are," but I know they weren't originally like that. I explained that I work a job where I move my head a lot and needed them tightened for stability. Instead of adjusting them, she told me that I shouldn't move my head that way and that it wouldn't be a problem. I was disappointed because I came in for a simple fix and felt dismissed rather than helped. I expected more understanding and better customer service. read more

Im not sure what's up with all these one stare reviews but I disagree 1000% with them. Every time I've been to this center the receptionist answer my questions in a respectful manner. I'm not put on hold for hours, the doctors are nice and also respectful. They have a lot of glasses at an affordable price and they also have contacts, they are a little more pricey though. I am also pretty picky when it comes to new optometry centers, but this is really the best one I've been to. read more

Rude employees and everything is outdated by decades. Go somewhere else. Don't waste your time and money here.

This was my first time visiting this optometry office, and I came in with high expectations because my family highly recommended it and described the staff as attentive and kind. Unfortunately, my experience was the complete opposite. The front desk experience was very disappointing. I interacted with three different receptionists, and all of them came across as rude, dismissive, and unhelpful. I was given unclear information and felt uncomfortable asking questions because of the attitude I received. As a first-time patient, I expected patience, clear communication, and basic courtesy especially in a medical setting. Instead, I felt stressed and unwelcome before even being seen. This experience was surprising given the positive reputation I had heard about. I hope management addresses the front desk professionalism, as it greatly affects a patient's first impression. read more

I been going to affordable eye vision for over 25 years they are under new management. The worst people I have ever dealt with especially the big girl on the front desk with the tattoo on her and neck. I will never step foot in that place again. I could see it been run down to ground the place is empty of customers not like before their selection sucks and rude as f*+# stay away I sure will. read more

They are a scam they told me for my sons frames over the phone it was $65 I get there to pick them up and charge me $100!!!!! Because the Glasses are from last year. Mind you these frames are from medical so they were free with insurance so I was welling to pay the $65 for FRAMES. But not $100 they ain't designer frames they are basic black frames read more

San Fernando Optometry - Glasses - Optometrists Near Me - San Fernando, California

Customer service is HORRIBLE. All three receptionists are rude and answer questions like if you're attacking them. I do not feel welcomed. I canceled appointment and switched. Not worth my time dealing with attitudes when I'm asking simple questions. read more

I took my mom (72yrs) on Saturday. It was her first time there were about 4 people in the waiting area all pretty much on the older side. They have 3 girls working the front. They were so rude especially the one in the middle I don't get her name but she has round black frame glasses. One of the customers missed the back of the form he was filling out and the front was missing a few answers he told her My English isn't the beat can you help me? She said no we are busy. The man came back and sat down and one lady waiting for her appointment helped him out. During our wait a customer came in for his glasses she was rude to him as well and told him he needed to wait until he was called up because they were busy. They were ordering lunch she was walking around the office asking staff what did they want. The other 2 girls just sat there not doing much to help the customer waiting for his glasses they sat there and talked about their weekend plans completely ignoring him. When it was our turn the girl with the glasses tells the dr he needs to hurry because she needs to place the lunch order. He was in the middle of his exam with my mom. This place has good doctors but just bad customer service with their three employees up front. read more

Not really recommend this place , the quality sucks my lenses popped out of my glasses while cleaning them with a cloth. Like wtf

My husband and I have been going to Affordable Vision for almost 20 yrs..I got my first pair of glasses with them, and never thought about going anywhere else for my eye care. They are always kind, compassionate and attentive. I always recommend them to my family and friends. And they always have a great selection of glasses!! read more

I have been going to Affordable Vision Center since I was a teenager! The office staff is always great and Dr.Ohanian always takes care of her patients. I will continue to come her annually! read more

I've been coming here for years but I won't be anymore. The front office girl was incredibly rude when I picked up my glasses today. She had the nevrve to be late with Starbucks in her hand and rolling her eyes at me the whole time. Take your business elsewhere. read more

Well i am good crent they very good Selections of glasees and Contacts and can't wait to pick up my new glasses soon

The doctor is very nice and informative however the ladies in the front are extremely rude and unhelpful. Even over the phone they seem to always have a sarcastic remark back. Ugly and miserable environment, read more

it was painless Great job!! Office gals were helpful and kind enough to break a dollar for me to put in the meter so I don't get a ticket. read more

Dr. Ohanian is very sweet, and makes the whole exam a pleasure. The next time I get an eye exam, I'll be sure to purchase glasses from their side selection. read more

I've been going there for almost 20 years and always had a good experience. I went in on December 17th for glasses, paid with my credit card, on the 18th someone tried to charge $130.00 on Amazon with my card , thankfully my bank caught it. This was the only place I handed my card to someone. I'm having doubts about going back next year. read more

Customer service could be better. I'm giving it 3 stars because the owner/management have always been so kind to me but last time I went I was helped by two grown women who had poor customer service skills. I've been going to this center since I was a kid but won't be going to this vision center anymore. read more

CUSTOMER SERVICE NEEDS TO ADDRESSED I didn't feel welcomed nor was told the receptionist name until mentioned paying out of pocket and walked to pick a frame. The woman gave me 4 different prices before I actually paid. $356. And they were not even designer. They did have sun transition that's the only special thing i could think of. While i was deciding....i kid you not a tall bald man that worked there was absolutely rude to a customer. it was done unprofessionally. The Woman came in because she was not satisfied with the sun transition and she asked to see them change. the man said " i can't bring the whole sun inside to show you the transition" and "it would take forever to get the paper work done for that" THEN DO IT. SIR ITS YOUR JOB DONT BE LAZY. They just need to do better...to many people better vision is essential Yes, we could go somewhere else if we don't like it but you as a small business should really think about it. Woah to add on top of that they gave me Macy blue glasses instead of black which i asked for To end it they do whatever they want unprofessionally read more

Worst place ever to go to, it was about one year ago I was getting out of depression, came here because of Medical. Everything my was good until this one guy helping me pick out glasses told me that my head was too large for a pair of Burberry. He said quote on quote that those frames were meant for smaller heads and for people in the picture wearing them. I was sad because I was rebuilding my confidence, well one year after I go to LensCrafters get the same frame of Burberry glasses, big FU to that person that tried to put me down when I was vulnerable, went back to LensCrafters and ordered two pairs of the same frame. Never ever will I come back to this shit hole. read more

My first time there and doctor was great. I would give more stars, except for the rude receptionist at the counter who was on her phone the entire time, and didn't bother to look up. The other receptionist stepped in and helped me. read more

We have been coming to affordable vision center for several years. The the Dr's and the amazing staff are always very friendly, welcoming and knowledgeable. They have a good selection of eyewear as well. I recommend them to anyone that is looking for vision care. I highly recommend AVC. read more

Not very helpful staff need lots of improvement on their customer service. They're not friendly, not welcoming. The person that was helping me left for her lunch break didn't even tell me and the other people that was there not willing to help. I'm not sure if I'm going back. The only thing they have good is some of their glasses. read more

Horrible customer service completely unprofessional unorganized staff they look like chicken ms without heads looking for paper, they give out wrong glasses then blame you for their mistake! I even spoke with a manager by the name of Olga that was extremely rude and said she did not care if customers leave negative reviews! read more

This is my second year I went to them. Didn't have to wait for ever.for an appointment very nice and affordable Dr super friendly . Recommend them. read more

Needs to brush up on customer service. Staff is not knowledgeable. Need to wait until Olga is in office to find out what's covered in insurance! Dr. Is nice but doesn't really listen to the patient. She's been doing this for many years, so she gives the service (prescription) not really listening to what you're telling her. Very dismissive. Quality of service has degraded. read more

Im just giving 3 stars just because the owner I been going to this place for more than 6 years and the customer service was EXCELLENT Olga really need Veronica, Marisol and cherry back or a lease people that really want to work at this place with good attitude and with a good customer service. read more

I am extremely happy with my service. Your staff was very friendly and professional. Keep up the good work that you're doing. Your location is also a plus, I found a place to park immediately. Thanks for your service. read more

Staff very rude not helpful i was with them for about 8 years with my family. Once staff was changed very disappointed and unprofessional.

Amazing service, extremely competent staff, welcoming atmosphere, excellent care, all in all, A++! Dr. Biana Ohanian is one phenomenal optometrist! Her care and service is above and beyond! read more

I come here for myself because it's close to my house and they accept my insurance. I brought my kids in for a check up, but the doctor didn't seem to have much patience with my son. I've met people who know how to talk to children and guide them, this doctor doesn't seem to have that. I will keep coming myself but not for my kids. read more

Clean place. All the staff were friendly and helped me pick out some nice glasses and gave me their opinions on what was best for my face frame. Dr. is nice you are able to tell this is his passion. Love the different selection of glasses they offer. Will be coming back. read more

I love the doctor they have here for the kids . My kids have been coming here for about 4 years . I love that they offer appointments on Saturday and they offer affordable glasses . They are very kind and have A lot of patience with kids read more

The staff was very helpful and patient...I ordered the glasses I wanted at a good price and will receive them soon... thanks!

Making an appointment was super easy. Staff were friendly both on the phone & in-person. They practiced safe social distancing and disinfected commonly touched places. They have a variety of glass frames and I was satisfied with the pair I chose. I am currently awaiting for them to arrive to their location, but it was a great experience. Everyone was kind and patient, very understanding. The office was stunning and looked very nice. I would definitely recommend this place to anyone wanting to take an eye exam or find a new pair of glasses. OVERALL EXPERIENCE Cleanliness: 5/5 Service & Hospitality: 5/5 read more

The whole experience went well till the end. I've been here multiple times since needing glass. Always have a good experience from beginning to end. The person that helped me in the end yesterday was very rude in her response as if she was bothered to be helping people. At the end of the day regardless of my insurance plan I'm a patient in your location and expect to be treated with respect. read more

Thank you Olga for clarifying my issue. I really appreciate the initiative taken to speak upon it. I've been a customer for 10+ years and have never had an issue before. Definitely recommend this office! read more

Never met stuff more rude and unprofessional. You feel like you owe them something and they're punish you for that.

Doctors and staff are always friendly and helpful. Great selection of frames. Quick turnaround time receiving my new glasses too!