I had an amazing experience at Sylmar Vision Center! From the moment I walked in, the entire staff…read morewas welcoming, professional, and genuinely helpful. The office was clean, organized, and the process from check-in to the exam was smooth and efficient. A special shoutout to Angela, whose customer service was truly exceptional. She went above and beyond to make sure everything was taken care of and made the whole experience stress-free. Angela was patient, knowledgeable, and incredibly kind while helping me with my questions and making sure I found exactly what I needed. It's rare to come across someone who clearly cares about the patients the way she does. The doctor was thorough and took the time to explain everything clearly, which I really appreciated. I never felt rushed and left feeling confident about my eye health and my new prescription. Overall, Sylmar Vision Center provides top-notch care and outstanding customer service. Thanks again to Angela and the entire team for making this such a positive experience. I highly recommend them to anyone looking for a great eye care provider!

Best vision center in the whole San Fernando Valley!! Thank you, Sylmar vision center! Huge thank…read moreyou to Marco (optician) with your expertise and knowledge of choosing and navigating my options for lenses and frames. Truly helpful and very family oriented. A place I trust with my eye health. Sylmar Vision Center is must place to visit for your eye exam and eye care overall.

Making an appointment was super easy. Staff were friendly both on the phone & in-person. They…read morepracticed safe social distancing and disinfected commonly touched places. They have a variety of glass frames and I was satisfied with the pair I chose. I am currently awaiting for them to arrive to their location, but it was a great experience. Everyone was kind and patient, very understanding. The office was stunning and looked very nice. I would definitely recommend this place to anyone wanting to take an eye exam or find a new pair of glasses. OVERALL EXPERIENCE Cleanliness: 5/5 Service & Hospitality: 5/5

I've been a patient here for many years and have consistently had positive experiences in the past…read more The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for.

Had to go twice because the first time the prescription was off. Second time was no better. Also,…read morethe eye exam felt rushed. Paid a little over $200 for one pair with a few extras to just sit in my drawer. Had to go someplace else and they got it right the first time.

I've been going to Dr Craig Hoeft for about 23 years now. He's always been great, with lots of…read moregood advice and recommendations. About 6 years ago, he noticed some floaters and some early signs of retina stress (from my near sightedness condition). Dr Hoeft then recommended Dr Kent Small for an assessment - that was very good, timely advice and within a year, I experienced a detached retina and needed a few different treatments and surgery. I'm now back to good vision (albeit with corrective contact lens') but the best part is with my last appointment with Dr Hoeft, my updated prescription, I'm seeing almost 20/20 again! Thanks you Dr Craig!

Vic is very knowledgeable and helpful, he knows exactly what we need. I will recommend to go and…read moresee him.

Vic, a terrible manager, told me it was too late to get contacts even though I was a returning…read morecustomer wanting to get them again. He also asked why my glasses were damaged and inquired where I work. It's none of his business to know where I work or how the glasses got damaged just take the glasses I have a warranty. He helped me out and just walked away saying 2 weeks and left me at the desk.Corporate needs to do something about this guy he's not even close to being a good manager. Employees are great manager is not good at all

HORRIBLE SERVICE! Definitely not coming back and I 100% DO NOT recommend this place. Rip offs! My…read moremother went here because she was in need of new glasses and was referred here by one of her coworkers. After receiving her glasses it's just been a nightmare! She took them back a total of 4 times and they still don't work for her. THESE PEOPLE DO AS THEY PLEASE, NOT WHAT THE CUSTOMER NEEDS AND REQUESTS! $500+ in the trash. FYI for the ppl who run this joint, The woman in the front desk needs to work on her customer service. Also, something I didn't like is that they are all there like if this was some king of high school lunch area where I can hear them gossiping, listing to rancheras and ignoring phone calls. Horrible place!

Worst optometrist ever!!!!!! I never learned the doctors…read morename ! He came in and started with the exam! Never got a greeting or anything to acknowledge me, it was just "place your chin here." And the female that helps you pick out your glasses is probably the worst! I think she might be getting paid by commission because I told her what I was looking for exactly and she kept steering me towards other styles of frames! She tried to charge me for extra add-one to the lenses which I did not need or want! First and last time I come here.

Hubs glasses broke Sunday night and, with no back-up pair to speak of, we were off to Costco first…read morething Monday morning to see if they could fix them. They couldn't, but they were nice enough to refer us to an eyeglass fixer in Glendale. A bit of a drive, but we were happy to get a referral. Soooo, what he needed was an eye exam and prescription filled, since his last exam was over 4 years ago. Luckily, Dr. Shad was in and - even MORE luckily! - an appointment cancelled as we we walked in to check availability. Hubs answered the questions from the friendly, helpful staff, then waited all of 5 minutes for Dr. Shad to see him for his exam. Just moments later, he was checked out, paid for his eye exam and retinal scan and we were back at Costco Optical, where Irving helped Hubs get 2 pair of glasses ordered with the updated prescription - YEA! I realize this is probably unusual to walk in and get an appointment right away. Also note, Dr. Shad is an independent practitioner, not affiliated with Costco, just conveniently located inside the store, adjacent to the Optical Dept. So you will pay separately for his services. Should either of us need our heads - errr...EYES! - examined again, we will return to Dr. Shad. Cheers! "CC"

At my adult age, I finally had an eye exam done! All the staff were kind…read more Dr Saremi answered every single one of my questions and it never felt like I was a bother. He was very knowledgeable and I'd recommend his services to anyone who was a first timer like me.

What a great experience I had at Central Optometry and Dry Eye Group!!! I have seen so many…read moreOptometrists in the past for my dry eye issues, but none of my visits gave the results I needed. Doctor Sirounian, on the other hand, diagnosed the root cause of my ongoing dry eye problem and showed me A-Z steps and measures to take at home . She took her time to show the proper way of cleaning the eye lids and extracting the oil from the meibomian glands. We also did the LipiFlow treatment which was just amazing. I am super happy with my visit and I highly recommend Dr. Sirounian for dry eye issues.

Okay, look no further! This is the optometrist you want and need. Dr. Sirounian is soooo kind and…read moreknowledgeable. She doesn't just show up and do her job. She will make sure that you understand what's going on. I have dry eyes and I really thought that it wasn't going to get any better but I was wrong! I went about 2 weeks ago and I've seen such a big difference! I opted to use the Lipiflow and I'm so happy that I did!

Office staff is kind & knowledgable and they can always work you in same day for emergencies. I…read morehighly recommend Dr. Rene Stevens whom I've know for 20 + years and also love Dr. Ani!!

I highly recommend this business, their customer service is outstanding. They exceed my…read moreexpectations every time.

Dr stevens is the best, arrived to my apoiintment in time & had the option to dilate my eyes the…read moresame day or wheni pick up my glasses . He is very funny & warm . Took his time with explaining about the eyes & my eyes very gentle . Definitely will be going back .

From the owner: Diagnosticamos y tratamos la mayoría de las dolencias oculares: Alergías, orzuelos, ojos rojos,…read moreojos secos, irritacón, etc. Receta para lentes con graduación, examen de los ojos, Lentes para sol 25% de descuento. Nuestros doctores tienen un total de 90 años en la práctica de la optometría. Aceptamos la mayoría de los seguros. VSP, EyeMed, MEDI-CAL y muchos más.

I went on a referral from my primary doctor. They examined my eyes, got the money from my…read moreinsurance, never gave me my prescriptions because I didn't want to get none of their ugly glasses. The assistant is rude. She never helped the whole time I was there. There's plenty of other optometrist. Go somewhere else and keep your peace.

The staff is very unprofessional & rude. My family and i have been coming here for a few years now…read moresince its the closest one to us. The reviews down below are accurate, we will be changing doctors asap.