I was given the wrong prescription for contacts. Had a few…read moreother unpleasant experiences. Will not return.

Dr. Smith was great. Listened to what I needed and provided a contact prescription upgrade…read moreaddressing all I had going on. The exam rooms are clean, modern, and well kept. The staff are friendly, helpful, and pleasant to interact with. There were no high pressure sales tactics like you will sometimes suffer at the national "McVision" stores. The office is tastefully decorated and they have a significant selection of frames. I love the fact they are a local business and are invested in the community. They don't seem to have an in house optometry lab, but very few, if any, doctor's offices do. This means they order your glasses from a vendor and are beholden to that 3rd party company for timing, warranty, etc. one thing to bear in mind is that even for the best customer service companies, mistakes are going to happen. The real measure of an organization is how they handle the customer in difficult situations. Businesses should be evaluated on how they handle the problem and customers in difficult situations, not if a situation occurred. Over the years I have had several interactions with this business, and never have had any issues like what I did in Florida with a former optometrist.

Wonderful experience all around. Doctor Hannah was very down to earth, friendly and professional!read more

Thank you so much to the whole staff! My appointment was at the end of the day when a person is…read morepretty peopled out. Any person who has worked with the public in any setting, retail or medical, we have a limit as not everyone is a joy. . You are met with smiles and genuine attentiveness. We travel full time so customer service of any kind is hit and miss these days so when such a positive experience happens you just want to scream it from the rooftops! Thank you guys SO much!

My appointment was at 10:00, walked in at 9:45, they checked me in and told me to have a seat in…read morethe back room. 10:30 they called me to do the pre-test. Finished my pre-test and sat back in the room. Had an medical emergency come in which is totally understandable, so the Dr was tending to him and doing eye exams in between. 11 o'clock rolls around and I still haven't been seen. 11:10 the Dr. calls someone in the exam room, that had an appt after me. I got up and walked out. They put more than one file in the file holder at the door, so when the Dr. W walks out she grabs them all at one time and gets them out of order so she doesn't call patients in order. The Dr. walked around like she was mad at the world. When I went to walk out they tried making an excuse that there was a medical emergency and that is understandable but not when your unorganized and can't keep the patients in order.

I love Visionworks, the staff is always so kind and friendly. I leave happier than I came in every…read moretime! thank you so much

Everything went great. The store is clean, the equipment is state of the art, and the technicians…read moreand optometrist were polite and patient. Thanks!

the website does not function...scammers want 245.00 dollars "UP FRONT" even with…read moreinsurance...just for an eye exam...then they also want your medical doctor to refer you to them.....eyedoc-cartel in action !

I saw Dr. Falgoust for cataract surgery. The staff was pleasant and helps. Dr. Falgoust reviewed my…read moreoptions and did a wonderful job! I've worn contacts nearly my entire life and had 20/29 in my eye pretty much the next day! I'm very happy with my decision to be treated by Dr. Falgoust!

I have been a patient here for many years. My son his entire life. We show up for our scheduled…read moreappointments today after we had to find a ride to get there. They proceed to tell me that the system canceled my appointment and I'm just SOL. I can get back on the schedule an hour later because they gave my appointment to someone else!!!!

I called and made an appointment. After about a 30-minute wait. I was brought into a room. I was…read moregiven an eye test. I wasn't there for that. A woman came in didn't introduce herself. Asked why I was there. I explained my situation. She looked at my eye and said something to the woman sitting at the computer and walked out. When I asked what was going on she told me that they would call in a prescription. I asked to talk to a Doctor. The same woman came back into the room. I asked what was going on. She said that I might have an infection in my eye. To use the prescription and come back at the end of the week. And if this didn't fix it they would try something else. I arrived at the time of my appointment. I was told it was the following week. when I showed her the paper they gave me showing my appointment time and date. She still said it was the following week. So I left on my way back home I received a call and the woman said I didn't show up for my appointment and it was rescheduled for next week. I then told her to cancel it. I would find someone else to go to. Then I got a text for me to call and confirm my appointment. I called and the woman said since I didn't show up for my appointment it was rescheduled for next week. I told her to cancel that. And the reason why. She asked why I didn't show up for my appointment today? Those people have No clue as to what is going on. NEVER AGAIN will I go or tell someone to go there.

I just put this on Dr. Hart's Facebook page: Hart Eye Center…read more I am sorry to have to write this here but, I am just wondering if you are ever going to call us back in regards to my daughter, Jordan. She is still having trouble with her eye after her lasik surgery. She still can't see out of that eye and she can't drive at night. The light from the cars hurt her. You sent her to a Dr. Swann in Lafayette who wouldn't touch her after looking at her. Then you sent her to a Dr. Slade in Houston who said he could fix the problem. You were happy to hear this until you found out he wouldn't do it as a professional courtesy and would actually charge $3,000 for the procedure. I am guessing you didn't want to pay this and you knew we didn't feel like she should be responsible for paying it so you told us to be patient and you would find someone else. We have been waiting to hear something back since November and you keep saying you will find another dr. to fix the problem when I call once a month to touch base. But, now you aren't taking my calls and you aren't calling me back. This makes me wonder if you are washing your hands of her. I would hate to think that because the reason I chose you to work on my daughter was because I truly believed you to be a professional and the best at what you do and I also believed you to be a Christian who would do what was morally and ethically right. Please, I would appreciate it if you would let us know what is going on. Thank you. Paige Marcantel

From the owner: Total eye care including complete eye exams, Lasik, cataract removal, multifocal and toric lens…read moreimplants.