I am horrified that an establishment so poorly run is in the business of helping children…read more The first glaring red flag is the women at the front desk. The initial phone call she tells me they have a 4 month wait list, then tells me I must call my insurance to approve services before she will even get me on the books. After I was able to schedule the appointment, I was called, not once but FOUR times, to reschedule my appointment. The receptionist who was in communication with me should be fired. Not once did she apologize or recognize the huge inconvenience they were causing. I was having to pay for child care for another child when she was canceling, in once case, the day before the appointment. She offered no explanation other that repeating multiple times the very unhelpful- "I have a note saying to reschedule you." The very first thing I did when I called in looking for the appointment was say something along the lines of- "I'm looking to increase our therapy frequency, and need to know that if you are able to see my child more often than what we are doing now." I was told it depends on what the therapist recommends and was warned that they are very busy and that I would be going on the wait list and would need to wait for spots to open up. After waiting months for the appointment, being canceled on 4 times, we were able to do the evaluation. They recommended, in writing that we be seen TWICE a week. In that session she told me that only had availability for once a week. That was fine, I knew we may have to wait to get the services we needed. They also told me though that we were forbidden to see our current therapist. At that point they had said it was due to "hoarding services" later it was an insurance issue. We spoke to insurance, the only issue was that we could not do two speech therapy appointments on the same day- that made sense we were more than happy to oblige. Two sessions in I am told that we will never be allowed more than one session. I'm immediately frustrated as the frequency of visits was the whole reason I sought out an additional therapist. I was sure there must be some sort of confusion since the evaluator had put in writing "frequency should be increased to 2 per week when scheduling allows." I wait in line at the front desk to speak with someone. I give them my name and the receptionist immediately walks away from me without explanation. The other receptionist leans over and says she needs a minute to "cool down" when she comes back she immediate starts talking over me. "your appointment is at 9:30." Yes, it was 10:20, I had just come from it. "we called you yesterday." Yes, we had called back multiple times trying to speak with the director and played phone tag all day. She continues to talk over me not allowing me to ask my question. I feel like I'm being treated as a drug addict, trying to get my next fix of speech therapy?! When I am finally able to get in a word edgewise. I say that we were assured we would be able to have a higher frequency of appointments. Both on the initial call as well as when we were evaluated. I tell her in the evaluation she had recommended at least 2 appointments weekly. She says we would only ever be allowed one. I tell her the very first phone call I had told them we were looking for 4-5 appointments, as the basic recommendation for my son's condition. She says to me ----- "If your son had a stroke, we would not see him that often!" ---- I was floored by her wildly insensitive and ignorant comment. My son's condition actually the same condition which can occur from a stroke. I'll sum this up by saying we will not be back. We are now looking at driving an hour farther and paying out of pocket.... And it will be well worth it to not have to go back there again. I left in tears, we were so hopeful at first but were INCREDIBLY disappointed by only our third appointment.

After noticing my 3 year old was toe walking we ended up starting pt here. And so glad we did! Even…read morein a short amount of time we have seen so much improvement! This place is beyond child friendly! The kids don't even know they are actually working! I highly recommend this place!

We are thrilled to have our son at a school that looks at what he can do instead of what he cannot…read more Things are constantly changing for the better as our son progresses. Having a child that is non verbal can be very hard in school settings. CHILD is supportive with his AAC device and any other resources to make our son successful at school. He is actually in a program that is catered for him as an individual. We feel the school cares about all of their students no matter of what differences their are.

Our 11-year old son has difficulties with emotional regulation, attention, transitions, and other…read moredifficulties related to severe neglect and abuse in his biological family. He spent too much time non-educative time in isolation in the Seattle Public Schools and did not learn new skills to help him regulate himself or interact with others. I spent most of every school day at his Seattle elementary school trying to help him get his school work done in his self-contained classroom. The Children's Institute has been a life-saver in terms of allowing him a safe place to learn these skills as well as move on academically. They are able to accept him the way he is and have never called me to come and get him. If he does have outbursts, they are able to staff to allow time for someone to spend time with him out of the classroom without putting him by himself in the "quiet room" Plus, he loves it there! I highly recommend this school if your child is not doing well in a traditional public school due to emotional/behavioral differences.

Drove an hour to get there for a pre employment drug test. Was told they wouldn't see me because…read morekids are not allowed in the office. Total waste of time and gas. Might be a helpful thing to let people know before they go.

Because most occupational health services May not get the…read morelove they deserve !!! ‍ ‍ ‍ gotta say from the start I was impressed on how friendly the front desk staff are . I was there for an l n I claim and only checked in twice after that soon as I entered they said hello recognized me and said have a seat I'll check you in . Check ins check outs made made simple . My case manager Cathy was awesome as well . I wish you guys could be my regular doc office .. you guys rock!! salamat sa inyo !!! I only dealt with Dr Zheng and the P. A. Audra There for the most part . Dr z rocks congrats on the new lil one Doc Z . I saw one other Doctor there just once . Dr Stumpp ! He signed my graduation paper as they say releasing me to full duty no restrictions . Thanks as well doc Stumpp . Real Special shout out to the nurses there they rock so kind and don't treat u like just a patient !! They actually care about what's happening. Hope you guys come see me at Teddy's Bigger Burgers in Woodinville. salamat sa inyo Thanks for caring thanks for listening thank you helping me ! Don Worthington

Michael Levin, my PT and the whole Outpatient staff were amazing during my 10 weeks of therapy. My…read moregoal was to gain strength in preparation for a complex foot surgery. Michael focused on more than strength training, helping to heal my sprained ankle, hip and knee. He varied the exercises to meet my needs, taught me how to continue the practice at home, and celebrated my success along the way. His enthusiastic personality made the sessions fly by and I always left feeling better than when I'd arrived. The front desk staff were also great. They greeted each client by name upon entering the clinic and made scheduling the twice weekly appointments a breeze. There was a light hearted vibe throughout the clinic, indicating that people enjoyed their jobs. I can actually say that I'm looking forward to returning to physical therapy after foot surgery. Thank you Micheal and staff for a great experience.

I choose the Kent location for my second rotator cuff surgery recovery (same shoulder) and I'm glad…read moreI did. The manager and staff were extremely nice to me and my recovery is progressing very well. For those of you contemplating rotator cuff surgery, do not try to be a poster child for the quickest recovery - it will take a solid six to 12 months for the repair to heal so don't push it like I did.

Won't be going back. Shocked that a 45 minute physical therapy session was $400.00 !!…read moreRidiculous !! I should've checked what the charges would be before getting my bill because I wouldn't have gone at all at that ridiculous cost !!!!

Before starting hand therapy, I made sure that it was covered by BOTH of my insurance providers…read more(Medicare & AARP Plan'N' (Medigap). Secondary insurance picks up EVERYTHING that Medicare does not cover. I'm told their office bills my AARP plan in addition to Medicare. They agreed everything would be covered. My first appointment was Feb. 14, 2020. Medicare paid Second appointment - Feb. 21, 2020 " " Third appointment. Feb. 26, 2020 " " Fourth appointment March 05, 2020 " " Then, Covid-19 came along. I didn't feel safe, so I cancelled all my remaining appointments (3-9, 3-11 & 3-20). in plenty of time NOT TO BE BILLED. FIVE MONTHS LATER, today, Saturday Sept. 12, 2020, I receive a bill in the mail for $78.66. It WILL NOT BE PAID BY ME. Obviously, Highline Hand Therapy CANNOT BE TRUSTED when it comes to insurance and billing. I would not, under any circumstances, recommend the Highline group for hand physical therapy; because, WHO likes "financial surprises"? !

My mother is there in memory care Every time I come to…read morevisit, I find everyone there to be caring and friendly I give them five stars. And I know my mother would also it's nice to know that there is a great group of people watching out for her

Please have an attorney review any contract you or a loved one is required to sign before moving to…read morethis retirement community. I will not detail the difficult time my family and I experienced here, as it's possible it was a one off. However, it was extremely stressful for us and the behavior of the administration was unprofessional and disrespectful.

Get out!!!!! My…read morefather was at Stafford, and I would not wish this experience on anyone. The treatment here is completely unacceptable. Staff come into rooms without knocking, with no regard for privacy or basic respect. The way they speak to patients is cold and rude, smart asses really, like people don't matter. It's disgusting how little care or compassion is shown. The facility is cold and stale. The staff's attitude is complete shit for a healthcare facility. Stafford should be ashamed of how they treat people.

I used to work here a few years ago. This place was used to be Stafford Healthcare and since it is…read morenow owned by a different company they changed the name to "Puget sound Healthcare" It takes a lot of energy and time to build up a great team of nurses, rehab team, management and all. Due to the fact that they are always understaffed we can easily say that It's not an easy turn around for this facility to be successful. I see that each and everyone that is working in this facility works really hard especially the rehab team and most importantly the nurses. If the rehab team and nurses can devide themselves just to meet their patient standard of care, they would. I would say give this facility a chance because inside this building is a great of team members that are working hard to give the care and support that our love one needs.