I purchased a vape kit (kangertech evoc2) from Creative Cigs on a Monday. By that Wednesday one of the vape pens had broken. It separated in a spot where it shouldn't exposing the battery wires; one of which became disconnected as a result. When i went in to exchange the kit for a new one and actually spend more money on more merchandise, they tried to fix the device, but I said that I wanted to exchange the kit for a new one as the original one I purchased two days prior was defective. The kid said that they don't exchange merchandise and cited misuse on my part. I explained that I barely used the pen over only a two day period and the more I tried to make that clear, the more I heard phrases such as " you must have a beat battery" and "that sucks" and "sorry about your luck". I asked who the owner is and he replied that it is his parents' store! As a result of this worst display of customer service I've ever encountered, I will never bring my business to this store again. Their ridiculous "no return, no exchange" policy has cost them hundreds of dollars in business from this customer. All over a defective 50$ kit. Nice going. read more

I'm allergic to SOMETHING in standard e-cig juice and was getting bronchitis from it. It was so frustrating because here I am trying to kick the cigarette habit, and I get sick from e-cigs but not regular ones? Crazy. But then I found this place and they carry an extensive selection of all vegetable glycerin juice that I'm not allergic to. It's a bit of a ride for me to get here but I won't go anywhere else. And the staff is very friendly and helpful. read more

Ive been to Creative cig about 30 times and there E-juice changes everytime its good and then its horrible then its great . Not a gamble i like taken considering ur paying 20 with taxes per 30 ml . They have like NO hardware i believe i own more then they sell . Then the last nail in coffin which I will never go back . Had 2 30 mls made for me one was for a friend which was 18 mg of nic then mine was 3 mls of nic , they made my 30 ml 21 mg of nic and other no nic . when I went back i was told sry u walked out the door with it and sales are final . Ok u made a huge mistake and im out 40 bucks and lost a great customer. I make my own oil aswell the cost is pennys. will never go back shame cause creamy sensation is one of my favorite juices . giving 2 stars cause guy Dom that works there is awesome and knows his shit plus warm welcome when hes there . also Mercedes is cool too . read more

i purchased a vapor device 3 weeks ago and the battery burned out.......within 2 weeks I had to replace a part on it and they told me that's strange because it's brand new, Also they charged me like 5 bucks... We went to the store on Thursday and the guy who sold me the device told me this device Is dead and I need a new one. I did pay cash and couldn't find the receipt but since he new there has been issues and only got it about 3 weeks ago you would think they would Replace it. Wrong, he offered me a 5 percent discount...what a joke....I have been a customer for over a year and they would treat there existing customers better since you can buy these Online for a much better price. NEVER GO THERE ! read more

Great staff but lost a customer due to being rude, IT'S A VAPE LOUNGE NOT A LIBRARY. I was on the phone away from customers given there were only 2 there and I've been a loyal customer for years. I was scolded they were trying to run a business not being polite and asking me to stop talking on the phone when there were 2 customers talking and 3 employees and the owner and maybe his wife. I have never seen her there before and I religious spend money and a significant amount and I was sampling juice to buy and always shout them out on Instagram. If I can't be treated as I treat others then your plain rude. I was on an important call and actually I could barely hear due to everyone else talking. There was a very nice way to approach me and ask not be loud if you thought I was. Noone else said anything and the regular staff is great but I'll go to Firehouse for now on up the street. Me and my friends will not be back due to this lady never wanted this but I packed up my stuff finished my call outside and left. Bad day or not you do not talk to someone especially a loyal customer like that. I'm disgusted by what just happened. RayRay read more

been back here a few times and happy to see they totally upped their game! customer service was alway good but they have a whole new juice selection! a lot of the good brands! still wish the catered to mech vapers but i guess those idiots who give vaping a bad rep influenced them to keep the hardware bare bones! read more

Very nice and helpful staff, however they do not stand behind their products. Quite a few Kangertech batteries that I purchased over the past couple of years have either been DOA or only lasted a couple of days. They would always tell me to "bring it back" so they could fix it. They did manage to temporarily fix a few but they never lasted longer than 2 weeks. It was somehow always my fault they werent working. The last battery I purchases lasted for 2 hours. I went back and asked them if I could exchange it. The guy offered to fix it and said "you must have dropped it". No I didnt and Im not a fan of being accused. He told me they cant do an exchange but would try to fix it. He did, and it was broke again the next day. They really are nice people, but I have found an online store that stands behind their products and are much cheaper. read more

They lie and overcharge and never have what i want i paid 50 bucks for something that costs 20 bucks online yea i understand mark up but more then double qnd $11.70 for 15 ml of e juice around the corner they sel 30 ml for 12 shame on you they lied and gave me the wrong product then wouldnt exchange it again shame on you creative cigs ..owner i hope you see this i want you to know who left this review but im not putting my phone # on here read more

not my first choice. my friend took me here. the staff have no clue what they are doing. one of the kid there is trying to show off his big cloud. not impress read more

I purchased a vape pen here to quit smoking. After just a few weeks it stopped working. I took it back and they couldn't figure out what was wrong with it. I asked them to replace it and was told by the manager they have a 7 day return policy and that I would have to take it up with the manufacturer. So buyer beware, this store does not stand behind the products they sell. There are a lot of other vape shops in the area so I would not recommend going here. read more