I've never been treated so poorly by a pediatric office, especially when advocating for my child…read morewith autism. My son's referrals for speech, OT, and PT were sent multiple times, and I even received a message saying they were available. When I called to confirm, the staff, including a manager named Nancy, told me the referrals were still "pending" and that it could take up to 7-10 business days. I explained that I received messages via text and on the patient portal app that clearly states that the referral is ready and to schedule my appointment now. I attached all the messages I received and Nancy "the manager" said that didn't mean it was ready, it meant it can take 7-10 business days and that its "processing"! She was clearly gas lighting me rather than helping a long time customer and patient!!! I explained that my son has autism and that this delay affects his therapy and progress. Instead of offering help or compassion, the manager tried to gaslight me, insisting that a message clearly saying "the referral is available" actually means it isn't. She spoke to me in a dismissive and condescending way, showing no understanding or empathy for a parent trying to get medically necessary care for her child. It is completely unethical for someone in a managerial role at a pediatric practice to treat families this way. Referrals that have been signed should be immediately accessible, as they always have been. The lack of professionalism and accountability here is alarming. Additionally, I called Pediatric associates again and spoke to a rep called Neomi who was so nice and was able to fax me the referrals herself immediately and she also sent it to the provider. This was minutes after I hung up with Nancy who clearly said to me that she was unable to expedite even after I explained my son is level 2 autistic and any time away from therapy will cause regression! Nancy should be at the very least be demoted! Parents should not have to fight this hard for something so basic. I hope higher management reviews this situation, because no family should experience this kind of treatment, especially not in a clinic that claims to care for children.

i have been coming to this office for years all. I have never had an issue until now. I changed my…read moreinsurance and gave them the insurance information physically when I took one of my kids months ago. my teen needed his annual check up. so I made an appointment. the day before his appointment I get a text messages saying he doesn't have active insurance so I call they tell me there is no new insurance on file. so I already get annoyed because I gave it to the girl months ago when I was in the office. they update no problem. I get a call that same night to confirm my appt cool no problem. my husband takes my son to his appt again they don't have insurance on file. he gives them the information the front desk girl is not helpful and has an attitude. she updates the insurance yet again then tells him she needs to verify the insurance. he waits patiently. the girl tells him i sent you a text message to fillout information that he didn't receive i did. so I in another location attempt to fillout said forms which it give me an error i let my husband know and he tells the girl at the front desk. I didn't receive it but my wife did and she is getting an error the girl sucks her teeth and sends it to my husband which he did not receive. she was not helpful guess doesn't want to do her JOB. so my husband was frustrated after waiting almost an hour with no help just left. so let's just say I will be looking for another doctors office with better staff. if I can give -5 stars I would have.

We absolutely LOVE Dr. Capote. She was my family's pediatrician from when I was younger and now…read morethat I have a child there's no other doctor I'd rather bring her to. We make the drive from Homestead and Kendall to Miami Lakes just for her! Dr. Capote knows what she's talking about. She isn't one of these doctors who don't listen and rattle off random possibilities just for the sake of pretending to care. She pays attention to your child's needs and actually cares. She's an absolutely amazing doctor and worth the long drive.

I have had all my three kids with Dr. Capote since they were born, she is one of the best Doctors…read morearound, one of my kids went in with a cough, she just heard the cough, which sounded like any normal cough, and was suspicious. She told me he might have pneumonia to take him to get an X-ray. She was right, this could have been worse, if not detected earlier, he had even got fever, and I was their for vaccines of my youngest. All he needed was some antibiotics and one hospital night stay for observation. If it was detected earlier. Her staff is great and the wait time is not to bad, I wait and average of 30 minutes. Sometime a bit more or less depending on how busy they are. Quite frankly, I would wait two hours to see Dr. Capote she is the best!

I don't care how many years of experience you have, but that is not all it takes to be a successful…read moredoctor. I have so much to say that I'm not even sure where to start . When I had my daughter in 2007, Dr. Perez came highly recommended by my obstetrician. I thought it was a great idea because its literally down the hall from his Palmetto Hospital office. Let me start by saying that the first day he came to visit my daughter in the hospital he showed up all sour faced after 7 pm. I found this a bit odd given the situation. No biggie. The next day when I was finally going to be discharged, we waited, and waited, and waited all day long and nothing. Finally, at about 8 pm, in comes Dr. Perez finally ready to sign the discharge papers. ARE YOU KIDDING ME? I don't know about you, but every time I watch mothers leaving the hospital on TV or when you look at your friends pictures, everyone is leaving during the day. I thought this was just insensitive. There was no need for me to have to leave with a newborn at that time. It was even a bit chilly at time because you know how that nearly "autumn" Miami weather is, hot like hell during the day and breezy at night. Once it was time to go to his office for her first check ups is when the truth of the matter came out. I usually asked for the earliest appt. This was usually 8 am. By the time I would get there,before 8, there was already a couple of moms outside. They too either had 8:00 appointments or 8:30. You have 2 rooms to choose from Sick or Not Sick. Apparently, a lot of the people either didn't read well in English or didn't care and quite often I was with my newborn next to some boogery kids hacking all over us. By the time it was 10 am and no one had been really called (this happend almost every time) I would ask the front desk what was going on. THere response "Dr. isn't here yet." WTF? I have to wait 2 hours for him to stroll himself at whatever time he wants? Finally, when we would get called in, they would assign you a room, ask you to strip the kids, and then proceed to have you sitting in a very cold room for an extra 20-30 minutes. UNACCEPTABLE! I know what your thinking, he's a great doctor, with a wonderful personality and that makes the wait all worth while, right? Not even close. He's in and he's out. He tells you what he has to tell you and if you can get a question in...lucky you! No smiles, no baby talk, no "so do you have any questions?". Nothing, zip, nada. What he is running is a factory. In and out, job done, the end. Let me not forget to mention that his staff is equally as rude and annoying. I don't remember their names but the receptionist and the older lady who handle the front are a drag. His assistant Barbie is the nicest of the bunch, but she seems over worked and under appreciated. Then when you are finally there, as a last little reminder of how sucky it all is, you have to pay a hefty parking fee. All because he took his sweet ass time getting there. If I lived in a town where he was the only pediatrician and I had to take it, well then I have no choice, but lucky for me I have plenty of choices and have found the BEST pediatricians. Walk-ins welcome, short wait, friendly, knowledgeable, close to home, free parking, late hours for those parents who work a bit later, the works!

Ok, so I have to write this review because I'm such a fan of Dr. Perez, it's not even funny…read more Let me start off with the fact that my sons are now 17 and 15 and yes, we still go see him. Yes, I agree with the person who wrote the other review that there is a long wait time and yes his bed side manner is not rude just very professional until he gets to know you, then he is pleasant. However his expertise is invaluable. never ever have I met a doctor that is more knowledgeable than him. He has literally saved my sons life on more than one occasion. Both my sons were asthmatic to the point that they both suffered thru 2bouts of hospitaled pneumonia and doctor Perez's expertise could not be doubted. T he hospital staff was in awe of him and followed his instructions to the tee or suffer his wrath (a very good ally in the world of nameless nurses and hospital staff). So yes it may take a while to be seen, but his knowledge and expertise in my opinion is well worth the wait.

Googled this doctor, came in same day appointment when I wasnt feeling well. The staff is…read moresooooooooo tremendously helpful, so kind and truly care about their patients. I feel safe and cared for in their hands. Dr. Rivas is very kind and knowledgeable, he heard my lungs and knew right away I had pneumonia, they gave me what I needed to recover with so much care and knowledge. I was blown away by everyone at this office, so much so that I'm switching my baby's pediatrician to Dr.Rivas. Don't overlook this doctor!!!

From the owner: Family Doctor Board Certified Pediatricianread more

Easy to make appointments. Several locations available…read more They have specialist within them. Late hours and after hours available. They have an insight lab area in all the locations I have gone too. Usually I have not had to wait too long to see the doctor.

I arrive to my appointment on time only to wait over two hours for Dr.Rodriguez to see my 3 day old…read moredaughter. Everyone in the waiting room has gone before us, they have forgotten us at this point. I DONT RECOMMEND THIS PLACE TO ANYONE. This place doesn't care about your time. Very inconsiderate to the people and kids. Horrible and unprofessional. So we left since nobody attended us. Pointless to even make an appointment with these people.

Had some good experiences with the doctors and staff. Waiting times are slow as typical medical in…read moreall of Miami. It's not the worst but even for simple procedures like a scheduled flu shot- you'd think should be just in and out, takes at least half an hour of waiting. Even when you get a morning appointment, you think things tend to go smoother, it's just as busy. Calling for an appointment is a long wait. They have options online but if you have specific questions or needs you have to call. Luckily they have a system that calls you back so you don't have to stay on the line forever. Right now only one adult is allowed with a patient due to covid procedures. They also do temp checks in the waiting room. Be warned that the parking spaces are not made for people with car seats or strollers. They just as narrow as anywhere else and with the typical horrible miami drivers, who can't park, expect to be readjusting your car just to get in and out.

I recommend avoiding pediatric associates. While I love my child's doctor, the headache and hassle…read moreof managing everything else associated with patient care is ridiculous. After 18 months I just cannot keep doing it. This company is only suitable for your child's care if you enjoy the following: - having difficulty reaching your child's doctor - getting routed through a million automated messages to make an appointment -having a machine hang up on you when, in fact, you needed to speak to a human and none of the options in the voicemail were clearly applicable to your case. - getting sent to online portals for everything, and having these online portals glitch. - getting central call centers answering the phone when you call, and hearing they can't tell your office you are getting there 20 minutes earlier or five minutes after your appointment. -waiting two hours to be seen when you have an 8:15am appointment and arrived at 8:00am for check in.

My son had a skating accident during Christmas break 2017, where he went to his cousin's birthday…read moreparty and fell skating. My son told me he was ok but, I saw his leg swollen, and he kept saying no he was good. Long story short, my son ended up with a fracture in his ankle, where he was required to wear a cast on his left leg for one and half months and a boot for a month. During his last visit a couple of weeks ago, the doctor noticed that my son was walking with a limp and my son kept saying, "it hurts when I put pressure on it." The doctor prescribed physical therapy twice a week for the next six weeks. I called the number that the doctor gave my daughter to get an appointment for an evaluation, at first she's like I do not have anything available till mid March, but I advised her that his next appointment was at the end of the month. She advised me she would give me a call as soon as an appointment or cancellation appeared on her computer screen. I received a call within 24 hours and I was able to get an appointment the following week. Fast forward a week later, we came to our appointment on time, wait time to be seen was less than thirty minutes. We met my son's physical therapist (Miriam) very approachable and friendly and my son and her had an instant connection. This is my son first week of therapy and he has five more weeks to go. He's doing all his therapy exercises as instructed for one hour. Once his therapy is done, his favorite part where the therapist massages his ankle and applies some type of hot/cold cream for ten minutes. Kind of glad that I chose Nickalaus for my son's medical needs. Like I said before wait time is minimal once you sign in, have plenty of parking spaces, in and out promptly. I highly recommend this location if near this area.

The service provided at the Miami Lakes Nicklaus Urgent care Center was poor, lazy and…read moredisrespectful. They don't care about the patient, and they don't pay attention to the cues given by parents. I don't understand how they promote preventive care and being proactive if when you are proactive and try to prevent they don't pay attention to you. The type of care they provide is not what they promise. I took my daughter twice for consistent fever, the second time they did exactly the same as the first one. I asked for more testing to try to check on the reason and they refused. Additionally they tricked me saying they will see what could be done and the next thing I knew was that my daughter was being discharged. The doctor was extremely condescending. He should not be a doctor, made me feel like I was overreacting and overprotective. Long story short I took my child to a diff provider and with a simple x-ray they were able to tell she had pneumonia. This new provider agreed that when a fever is consistent for so many days you need to rule out other reasons instead of deciding that it is a virus. I should have listened to the signals, coffee machine has been broken for a loooong time. vending machine is broken too. I did not see any water fountain. It seems it is not important but it shows how much they care for the patient. The first time I took my daughter for this reason they called me right after left to check if I had paid. I confirmed I did and they even asked for the confirmation number (which I provided) and a descriptions of the person who took the payment (did not pay attention to that). Come on!!! aren't you able to send the bill if there is no payment instead of bothering a parent with a sick child with anything other than checking how is your child!!!! AVOID this place. There several complaints online about the quality of care here.

Hello, I would like to file a complaint against a man called Dr. Rene Andino, he's a pediatrician…read moreat ACD Pediatric Group and was very disrespectful and me earlier today when I came in for a meeting. This man was touching me trying to back me off, me who's a client that has been associated with this company for about 6 years.

Doctors are very nice, but waiting period is forever. Honestly, I do not know why ppl make appts bc…read moreyou are still going to wait over an hr.

Dr. Molina, Dr. Alvarez and the entire team have been very professional, diligent and responsive…read more My baby always has a good time during our visit even now while wearing our masks at all times. I particularly appreciate how attentive Dr. Molina is to my questions and concerns. She takes her time to explain to me what or why something needs to be done or gives me the time to do my own research and agree on following steps. She's also very attentive on how she treats my baby, always paying attention and noticing what's new! That's hard to do with so many patients.