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    Creative Insurance Solutions

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    2 years ago

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    Allstate Insurance : The Scheiderich Agency - Mike Scheiderich - Agency Owner

    Allstate Insurance : The Scheiderich Agency

    (2 reviews)

    Called me continuously before we bought a new home. As expected when auto renewed after 6 month,…read more(car was older, no claims) cost went up by 10%. Sent and email asking why and no response. Sent three email with other insurance related questions and no response. No even a hint of customer service after Mike got paid. Cancelled both homeowner and auto. Waste of time to try do be a customer with this agency. Probably won't be around very long. Buyer beware.

    I suspect these good reviews written by themselves or their friends, families, etc. Because I read…read morethese good reviews then I bought insurance from them, then turned out to be nightmare. Every renewal, price went up at least by 20% or more. Called in, Mark suggested to get rid of good coverage to reduce the price, in addition to that, he typically didn't answer calls or return calls, or returned calls late, had to call him or his office many times to reach him, very poor customer services. This agent also didn't care about lower rates for customers, for example, vintage cars should go to vintage car insurance company, such as Hagerty or Liberty, etc. which has much much cheaper quote, and much much better coverage. Mark didn't tell us about that for 2 years that we could get a vintage car insurance from Hagerty through him, by the way, you also can buy vintage car insurance directly from carriers. We didn't know these information until recently I was tired of his very very poor customer service and keeping increasing price, and I called another agency, the moment I told them our car's year and brand name, they immediately said your car is vintage car and should go to vintage car insurance and that can save a lot of money and can get real value replacement instead of actual cash value (ACV). Later I mentioned to Mark that our car is collectable car, he still tried to sell Allstate policy(which has much much higher price and much much worse coverage) to us. 10 minutes after I hung up with him, he called back and said he didn't realize this is a vintage car, so for the past 2 years, because of his incompetence we had to pay much more than it should be and get much worse coverage. Eventually, when he agreed to get vintage car insurance from Hagerty, I told him to add "add on" of uninsured coverage to the renewal policies of both of our cars, he refused and insisted on putting "reduced" uninsured coverage, I told him "no", but he went ahead not to do Hagerty insurance for our vintage car any more, instead, he did both cars with allstate with "reduced" uninsured coverage, he did not follow our instructions at all, then he sent us insurance cards. I cancelled all the policies including homeowner insurance with him. Then the refund with auto insurance got difficulty to get done. That's another long story. We are still waiting for our homeowner insurance refund. Terrible company, terrible agency, terrible agent, terrible service.

    Creative Insurance Solutions - insurance - Updated September 2026

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