I wish there was a negative star because that is what they deserve. I saw the previous negative review but went ahead with booking because they were the only company that offered the pink minnie mouse that I wanted. I have never had anyone be so rude and unprofessional. I paid a deposit and agreed to pay extra since I am in VA and they would have to travel to me for my daughter's FIRST BIRTHDAY. I confirmed all entertainment the week before the party since I had booked several months in advance but Creative Mascot Entertainment never returned my calls. I finally reached them at 8:30pm two days before the party and was told everything was good to go. The next day, however, I received a text to call them, which I immediately did. The person told me that I had been ignoring their calls though I had no missed call from them. She insisted that I had to give a house number and name of the venue but the venue was our community club house so there was no name. She told me if I couldn't give a name then they wouldn't come. Next she told me if their GPS couldn't find it that they wouldn't come. I gave very specific directions and cross streets because the new area rarely shows on GPS. I expressed my concern that there was a lot of mention of not showing up and I was counting on them. She said that they would be there and then asked if I knew it was cash due upon arrival. I was shocked and said no I did not know that. She asked how I expected to pay and I told her that I was planning to give her a check at the end of the party. She laughed and told me that is not how the "entertainment industry works." I expressed surprise that I was expected to pay in the middle of my party when the character arrived instead of at the end. The person told me that the character would not even enter the building unless I came out to the parking lot with cash. She also informed me that the character would not have change available so I asked for the exact amount due. Then my baby spit up on me and my 3 year old started screaming and I was sitting in a parking lot trying to pick up party supplies. I couldn't hear anything. The person was taking forever to figure out the balance so I told her that I had to go and to email me the amount. However, she refused. She finally gave me the amount and I said fine and hung up. Less than 5 minutes later she called back and told me that the balance was due now and they would not accept payment upon arrival anymore. I was still dealing with screaming kids and spit up and was extremely confused why the payment terms were constantly changing. I told her again that now was not a good time for me to talk but she again refused to let me off the phone. I asked why the payment terms were changing and she said that they doubted that I would pay upon arrival. I told her that I had no issue paying them and I always planned to pay, I just didn't know that I couldn't pay by check but I had no issue paying by cash if she could give me the amount but now was not a good time for me to be on the phone because I was trying to take care of my kids. I told her that I was concerned that they would not show up and did not feel comfortable paying in full for the character until I knew they were going to show up. She told me it sounded like I didn't want them to come. I was extremely frustrated with her because I had only said over and over that I want to make sure that they show up....the exact opposite of not wanting them to come. She finally gave me her manager which was much more calm and polite. I explained to the manager that I had no issue with payment upon arrival in cash and that my frustration was related to the lady not accepting that it was not a good time for me to be on the phone. The manager told me to go take care of my kids and that payment upon arrival would be fine. The next day was my party and the character was supposed to arrive at 4:00pm. At 4:05pm I called and asked "where are you?" The lady laughed and told me that they weren't coming and hung up on me. Now no one will even take my calls and I doubt I will ever see my deposit. I contacted them through GigMasters but they did not follow the proper procedure to gather payment and schedule booking through GigMasters. It seems like there was an intent to be unethical and defraud from the beginning.
There is a new low hit when someone intentionally tries to ruin a child's birthday party and disappoint kids that were expecting Minnie Mouse and can't understand why she didn't show.
Do yourself and your kids a favor, and don't book a company that doesn't care and will cause your kids to leave their happy day disappointed. read more