This place has really went downhill. We used to love this place and loved the staff but as time…read morecontinued and our kid continued to grow we noticed that it was difficult to keep this place staffed. Sometimes they would staff the young kids rooms with fresh faces without enough training to provide parents the lesson plans they have for their children. So the kids would be left roaming free doing whatever they wanted. There would be times that the kids were finally calm and was learning how to self regulate their emotions and then a new teacher comes in and changes the atmosphere. And sometimes they would assign teachers who gag when it comes to potty training kids which sets some kids back because they are thinking that they are doing something wrong with the reaction that teacher is giving. There is no consistency with these teachers and they keep rotating all the teachers around which causes chaos. There hasn't been any more lesson plans given to the parents because the teachers never know which class they will be in. There has been times where I would come in early to pick up my child, only to hear the tablet speakers blasting and the children staring at the tablet and watching DannyGo. There are other times where I would come in and hang out with my kid a bit in the morning and smell the strong odor of marijuana on a teacher as she walks in to start her day. They aren't always consistent to checking in your kids into the classroom so you can look on the app and see how their day is going by either looking at the posts from the teachers or logging into the live video feed but only if they are checked in by the teachers. They are very adamant when it comes to parents checking in their children but aren't when it comes to teachers checking in their children. Overall, we used to love this place and loved the staff that were meant to teach. There are still some people there from when our kid started and we love them, but we can see that them being short staff is effecting them. These teachers play such a huge roll in these children's lives so it's important to keep them happy and honest. When I talk to another parent they were noticing a difference in the teachers' attitudes as well. So seeing some of these teachers' patience running thin shows that they need some extra training because kids will be kids and they need guidance. We also didn't appreciate when the the director Richelle took 9 days to respond to us about some concerns we had when it came to them being short staffed and causing us issues because they were not able to care for our child. Child care is expensive enough so waiting 9 days for a statement to be corrected only to get charged a late fee in the process while waiting is ridiculous. Really wish Ashley was the director because she is always prompt with responses and she is so caring and respected amongst all of her peers and children. The children all love her and listen to her. She knows how to handle difficult situations and how to properly de-escalate any issue with both adults and children. Hoping this place gets better in the near future for the children.

My daughter has been attending Childtime since she was 4months old. I was terrified to send her,…read morebut had no choice...I had to go back to work. I cannot say enough good things about this place! She loves going to "school" now, and has a group of great friends there. She is 2 1/2 now, and has learned so much! The teacher she has right now, Ms. Stephanie (Glenn) is absolutely amazing. Few teachers have the patience and dedication that she has. I am so happy with her experience!

We've sent our daughter to Westlake KinderCare full time since she was 3 months old. She's now…read morealmost 4 and about to enter their pre-k program. We are very happy with the care and education she has received over the years, and have been super satisfied with the communication from both the director and teacher. I am a teacher myself, and love the fact that she is getting a solid phonics foundation through their small group phonics program. I would happily recommend Westlake KinderCare to any prospective family.

Kindercare has been a valuable part of our family for several years now. They are more than a…read moredaycare. They are compassionate contributors to our children's development emotionally, socially and educationally. They are like an extension of our own family and have become important figures in our children's lives. I want to thank everyone that works there for helping raise the two most important people in my life!!

No Cameras, No Accountability…read more My child was enrolled in the Newborn room at Heights One World from April 2021-January 2022. During that span of time, we picked him up to discover two serious injuries that were not disclosed to us by an incident report or phone call. The first incident was a dislocated left elbow which took place in June when he was only 7 months old. There was no explanation as to how or when it happened, but it was clear that our child was distraught and completely not using one arm until we got it x-rayed and a doctor popped his elbow back into place. This type of injury is not uncommon, but it is caused by being picked up inappropriately by the arms instead of the armpits. We were told by the teachers and administrators that our child would be safe there and that additional care would be provided to ensure that nothing like that would happen again. Looking back, we deeply regret not withdrawing him at that point because the second incident was significantly worse. In January, when our son was 14 months old, we arrived at the daycare and could hear him crying in a very painful, unusual way. We had never seen him like this before. When we asked about what happened, we were told that the crying started after one floating teacher/aide was left alone with him to change his diaper. This person was also present/in the room when the first incident happened. After taking him to the doctor and getting him x-rayed, we discovered that his right arm was fractured. We were not only concerned for our child's safety, but the safety of other children. We contacted the police to file a report and then contacted the daycare administrators to provide a written record of the information that we knew thus far. We had so many unanswered questions and requested a meeting. Their response, prior to learning about law enforcement being contacted, was essentially that if there is no incident report then there was no incident however, they would meet with us. They claimed to have interviewed with the teachers in the Newborn room and the information had changed from what was said to us the day we picked him up and what was said to us via text messages, to now a new story that protected the daycare staff from being implicated. Instead of showing concern for our child's wellbeing, they were incredibly defensive. Then, after the investigation began, the administrators contacted us again to say that they would no longer be interested in a meeting or resolution with us. That kind of behavior would be shocking and disturbing to any parent. It reinforced the need for us to trust our gut as we did to get the authorities involved. Our son was put in a cast for two weeks (as shown in the photo) and upon getting it removed, struggled to begin crawling again. He continues to have a trauma response anytime he is up on a traditional changing table because that is most likely how/where he fell and broke his arm. I truly appreciate how quickly the local police department, state licensing agency, and CPS responded to this case. We knew that without cameras in the facility or employees that are willing to tell the truth, it would be hard to get answers. The person directly responsible for causing harm to our child has not come forward, but the case is still open. If you have any information that could be relevant to this case, please reach out to us. I continue to look back on the experience and just wish it didn't have to come to this. If they had cameras installed after the first incident, this could have been avoided. Still to this day, they do not have cameras which says a lot about how seriously they're taking these claims and striving to do better. Be better! For the safety of our kids. While I feel sadness and empathy for how truthful this review is, it is not done with ill will or malice. Parents that are looking for a safe place for their children are looking for honesty in order to have an informed opinion. I hope that this can serve as an understanding of our experience at this daycare.

According Department of Education and Department of Job and Family Services most recent Inspection,…read moreDated 1/31/2022, One World was found to be Noncompliant in come manner with the following codes: 1. The program is required to follow the cleaning schedule for equipment: During the inspection, it was determined that the children's individual blankets and belongings were stored in an unsanitary manner 2. The program is required to post and implement the JFS 01242 "Medical, Dental, and General Emergency Plan" when necessary. 3. The program is required to post the fire and weather plans. 4.The program is required to provide a safe and sufficient barrier to separate the play and sleeping space. 5. The program staff is required to have educational verification on file at the program - "It was determined that verification of a high school education was not on file for Child Care Staff Member(s) listed on the Employee Record Chart, as required" 6. The program is required to ensure child care staff members, including substitutes used more than ninety days annually, obtain at least 6 hours of professional development each state fiscal year. 7. The program staff medicals are required to be completed within the previous 12 months from the employee's first day of employment. 8. The program staff medicals are required to be completed and on file at the program 9. The program is required to have a completed medical on file at the program for each child enrolled. 10. The program is required to use the updated JFS 01234 "Child Enrollment and Health Information For Child Care" . 11. The program's policies and procedures are required to include all topics outlined in rule.

Great experiences with the teachers throughout the school. Very interactive with the children.read more

Great with little kids but not that great as the kids get older. Everyone who works there seems…read morereally scared of the owner.

Do NOT send your children here, especially before they can tell you what is going on. The infant…read moreroom is an absolute disaster. Every single time I go in there to pick up my daughter, there are multiple babies red in the face, basically choking they are crying so hard with no acknowledgement from the staff. I understand that they can't tend to babies every time they cry right away, but there is NO EXCUSE to why they are being completely ignored and neglected for over 10 minutes while I am there. The staff don't even pretend they care when I am around, so I wonder what happens when none of the parents are around. I gave them the benefit of the doubt the first couple times as I know it is a hard job to be caring for multiple babies, but I have more children in full time daycare and have NEVER experienced anything like this before. My child's first day there, she got scratched in the face "by a friend". How are you allowing the babies that can crawl and walk to be around my newborn long enough to claw her in the face? It is also extremely expensive and you can basically pay someone for 1:1 care for the amount that they charge per hour while they can have up to like 12 babies in there at once!

The women who work there (up front and in the classrooms) are so kind and accommodating. The…read moreflexibility and payment options are unlike anything I've seen in a daycare setting before and it is so amazing! Would absolutely recommend.

We LOVE Fit By Five! Both my children (2 and 4) attend and I couldn't be more pleased with our…read moreexperience. I knew my 4 year old daughter would thrive, she loves learning and typically does well in any kind of environment. But I wasn't expecting her to learn so much while having fun, she loves all the obstacles and new things she gets to try. I thought my 2 year old son would really struggle, he can be pretty difficult at home but the transition for him couldn't have been easier. The staff is so loving and creates an environment perfect for his age group. We couldn't be more pleased we decided to send them to Fit by Five.

My son was too fit for fit by 5. My son is athletic and an average 4 year old little boy. Well…read moredon't send your kid if this is them. Without any discussions, conversation or any communication at all, we wake up to an email saying our son is kicked out of their program for "not making progress" , and by they meant that he goes through the obstacles too quick, and gets antsy waiting. The new owners and the teachers are lazy, and shouldn't be teaching kids if they need any extra attention. They make it very clear they do NOT want to have to work one on one with any child that needs it. Save yourself the time, money, aggravation. Don't even bother, they sell you this fake image of what the experience will be.

Kidsfirst Parma hts is wonderful! They have been so helpful and caring with both of my children.read more

Great place for child care. The staff are very friendly, helpful and especially Mrs. Sonia (the…read morecenter director) is very nice and efficient.

My 2 girls attend here. I am grateful for them. I recommend them to anyone. Preschool age, infants…read moreand toddler. Education is very well taught here. Kindergarten readiness I seen my daughter improve. She been attending since she was 3 years old. Now she is 5 and graduated from preschool ready for kind.