Shipping a bit longer than expected but is was worth it Cupcakes ( cranberry orange ) were amazing , not only the looks but still had that fresh baked aroma. We went through the first 3 like last food on earth. A company that is truly proud of there products. Can't wait to try that pineapple cake. Thanks for the quality to many forget about. Walt Z read more

Poor service. Shipping within the same city took 6 days. Ordered for a Birthday. Very disappointed with the product. I'm from St. Louis, living in another state, and I thought this would be a nice gift for a disabled relative. This was not the Gooey Butter cake you could have bought at one of the local grocery stores. I recommend researching before ordering. read more

Very poor customer service. I ordered muffins as a gift and it took almost 2 weeks to get there. The bakery says it was the post office's fault and not theirs. However, instead of just saying sorry, they wrote me this very rude email calling me names and claiming it was my fault for sending it standard shipping. Here is the email I received: We've been shipping these muffins for almost 20 years so we know how they end up. Just admit that you were cheap so this is your fault, the options to get it faster were there and you chose not to pay for them. Your 1 star review is a joke and not true which makes you are what's wrong with people now trying to destroy small businesses because you are cheap and you want billionaires to become the only options available to people. Good job. Please stop being lazy and learn to read and stop depending on the department of education to teach you, as it has obviously has deceived you. read more

It seems like this is a great LOCAL bakery and should stick to LOCAL. I ordered a pineapple upside down cake on Dec 30 as it looked like it could be delivered on Jan 2 which was the specific intention and purpose of ordering this at all to be delivered ON my sister's birthday. She recently lost her partner to cancer and her partner always made this cake for her birthday so it was very sentimental. I chose my delivery date and AFTER I paid I received an email that it was closed until Jan 2. I immediately emailed that I may need to cancel as that was the whole point of ordering. Mark from "customer service" replied via email that I supposedly should have seen that they were closed until January 2nd on their website as well as when I chose my delivery date. That is illogical because why would I then be surprised enough to email them about it after getting the closure news AFTER purchase. I replied that it didn't say they were closed anywhere on their site after I went back to their site to make sure. The only thing close to this info was a drop down menu saying I was fine with delivery after January 1st which obviously was fine as I specifically wanted Jan 2nd. I want to cancel and have started a dispute with my bank as well as emailing them that I have done so. I just KNOW that they will pull the old "it's already been made" after reading their "refund policy" It's very shady to not reply or acknowledge in any way and then feign that -oops it's already been made so no refund. I have yet to receive any shipping notification and reached out via email Jan 3 and today with no reply as well as called today and left a message I can almost guarantee after reading reviews online that I'll get some snarky "customer service " reply - which honestly is even worse than receiving bad service in the first place. I will own my part that I should have researched more to see that they are a small business not located in the state I wanted it delivered but at the time I assumed maybe they partnered with other bakeries in different locales kind of like what flower delivery services do. I should have read reviews online as well before ordering as their terrible and rude responses are a huge red flag. I was just so excited by the possibility of having this sentimental moment that I didn't research better. And No Mark or whoever replies to reviews- I am not a Karen. I am a small business owner who understands how difficult it is dealing with running a business and difficult clients/customers. You definitely need to think twice about shipping orders and be more specific about your ability to do so. Stay local until you implement better practices. Peace read more

Updated: my husband ordered this cookie cake for my birthday because you know...he's considerate and doesn't make me make my own birthday treat. And yes it was very lackluster. I'm fairly positive my 6 year old could have decorated it just like this. In my updated review you will find a cookie cake from a business who's owner tragically passed last year - it's 20$ cheeper than yours and much much better no chemical taste in their buttercream no matter the color. Im very sorry you seem to not enjoy being reviewed by the general public but as a bakery your chosen profession is serving the general public. By being less abrasive and doing more than the bare minimum maybe you'll have better responses? Or at least take critique with more grace than you have been. read more

Creative Sweet Treats - Cookie cake - Bakeries Near Me

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We ordered 3 dozen cupcakes for our wedding. They were ready a little earlier than the pickup time I had scheduled, and the service was very friendly when I couldn't find the parking lot and had to call them for direction. Everyone loved the cupcakes! read more

This is a pretty bad company. I ordered a Mother's Day gift. That didn't arrive two weeks later. I complained and asked for compensation. For my trouble I was told they don't negotiate with terrorists and called a Karen lol. It's the worst customer service there could be. To top it off, the package arrived today (17days later) where I found out they mailed it two days after I asked. Another cherry on top of that it came melted and with mold! Do yourself a favor and avoid these people. Additional in Lieu of your poor Karen-like Response: As I mentioned in response to your google comment. Asking for compensation for a very delayed delivery in which you didn't send the product on time to begin with is not rude. Your customer service response of calling me a terrorist and Karen Is very rude. But I should've expected that from a lowly reviewed place. You pretty much had and still have a child type of response going that seems to take a bad response to poor service personally. Funny how I had a similar issue with Etsy at one point but they handled everything perfectly and now I still order from them. You are actually a case study in bad customer service for classes I teach so thanks for that! But keep treating customers this way, I'm sure they'll be happy and you'll improve your three star average. read more

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During the pandemic I was unable to bake any peanut butter cookies for my son, who lives a few miles from me, so I searched online and found Creative Sweet Treats and placed an order for one dozen, to be delivered via Priority Mail today. I am happy to report that I had great communication with their team, received a message when the cookie order shipped which included tracking, and my son sent me photos of the delicious cookies! His comment was "MMM MMM". Please see photos. Everything arrived in perfect condition. I will definitely consider ordering from them again, despite the fact that they are located in Missouri and my son is in California. The slight extra charge for faster delivery was well worth it! read more

Creative Sweet Treats - Inner box of peanut butter cookies. - Bakeries Near Me

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The amount of times I've had the pumpkin loaf from creative sweets is far to many to count. I'm never disappointed! 10/10 recommend! The pumpkin loaf with chocolate chips and cream cheese frosting. plain, with chocolate chips no frosting. I haven't had a combo that doesn't hit! Usually finish a loaf in a day. I'm not ashamed to say so either. read more

The owner is completely oblivious to his customer base, my wife placed the order yet i wrote the review because i was pissed that my 83 year old father once again did not recieve his cake on time. Sorry but you guys have delivery issues. we will never order a cake from this business again. read more

It is unfortunate that customer service chose to get ugly and personal with their rebuttal, when I in no way did so. I simply gave an honest account of my experience from my firsthand perspective, for which this platform is intended. I rarely use Yelp and prefer Trip Advisor (where you will find I have left dozens of deserving, glowing reviews), but believe that helping others avoid negative experiences is beneficial. I find it ironic that in every instance of negative reviews this company has chosen to blame the customer, and in a rude, condescending manner. Maybe fix the problem instead of taking the time to response in such hateful ways? I do hope that your company makes improvements in its service and flourishes, and I hope your holiday season is as pleasant as your demeanor. :) read more

Ordered a pineapple upside down cake for my Dad's birthday. Used two day priority mail. Cake wasn't baked until four days after order placed. It wasn't shipped out until a week after order. Cake expected to arrive (bakery in St. Louis cake delivered to Naperville,IL) to my father one week after his birthday or eight days after expected delivery. To say I'm extremely disappointed in CST's customer service would be a huge understatement. Will never use this company again in the future. read more

Poor product and poor customer service. We ordered a chocolate drizzle cake to celebrate a birthday with 8 balloons. Upon arrival, the cakes finish was extremely poor, messy and sloppy, with bits of icing missing and inadequate care of attention and detail. The taste of the cake was considerably dry and thus we could only eat one slice of the cake. We also ordered balloons in which the quality of the ballon was cheap. After 6 hours the balloons had fallen to the floor, due to the lack of helium. They arrived to my apartment pretty deflated. When raising my concerns, the owner denied any wrong doing and handled the situation abysmally. As someone local to St. Louis I would avoid this place at all costs. ** EDIT The owner seems to have replied in an incredibly rude manner. This is exactly what I experienced, when relaying some of the concerns I had. I would definately recommend this place if you want a poor product, poor service and poor behavior. **** read more

Creative Sweet Treats - a bunch of black and blue balloons - Bakeries Near Me

I ordered a pineapple upside cake on Saturday 6/4/22 to be delivered to Fl using their preferred service of Priority Mail. Cake was in New York City on 6/10/22 so I chatted with them and called to see if this order could be cancelled. No, I was told the cake will stay good for 2 weeks postal issue not their issue. So, the cake was delivered on Monday June 13th. I paid the additional 10.00 for extra ice. Cake was lopsided but edible. Three days later it was growing mold in refrigerator and tossed out. Cake cost 61.85 in total and I wish I could leave no stars. Poor customer service. read more

Creative Sweet Treats - a pineapple upside down cake - Bakeries Near Me

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DO NOT ORDER DELIVERY FROM THIS COMPANY. I ordered two gooey butter cakes to be shipped for my parents anniversary. They did not survive shipping. Both cakes were mushed together into nasty yellow sweet balls with the consistency of play dough. I emailed Creative Sweets to see if they could do something to make this experience better. NO RESPONSE. Terrible experience. read more

I was going out of the country , so I ordered this cake as a surprise for my boyfriend's birthday as I was going to miss his birthday. Pineapple Upside Down Cake is his favorite and this was the only place I could find that could deliver one. I ordered it 5-7 days in advance and it arrived one day before I requested. This company is based in St. Louis, MO and he works in Oxon Hill, MD. I didn't have to rush delivery. I had it sent to his job so it wouldn't sit out. I called his boss, arranged everything, tracking the shipment from the other side of the globe. I would have preferred it to be shipped via FedEx rather than USPS as the post office is known to have issues with delivery and timing. I asked for extra brown sugar topping, a candle, a card with a note, knives, forks & plates. The plates were never received and I wasn't impressed by the candle. I would have liked if they had a fun birthday candle. The cake was perfectly packaged I am told. No issues with shipment. I saw the card and they printed the message I wrote and affixed it with a clear address label. It was cute. I did get to taste the cake and here is my opinion: the extra brown sugar topping should be standard. I didn't taste anything extra but it tasted and looked like it should have been made. I can't imagine how it tastes without paying for the extra topping. My boyfriend loved this cake and wanted to buy a second one. He shared this with his friends and they all raved about the cake and how I did a job well done. The cake was average size. Serving 6-8 adults. This cake should be offered in larger sizes, specifically a huge rectangular party size. I can bake so I'm less likely to order again unless I have another out of town need to surprise him. My boyfriend may order however. I did not read the reviews until he asked me how I chose the bakery and I was shocked by those with negative experiences. I cannot speak on their experiences as I don't want to dismiss it but my experience was amazing. The delivery was timely and the cake was delicious. My only issue was: I never got the plates I paid for. Suggestions: Consider FedEx for shipment, the extra brown sugar topping should be standard for that cake, consider making the cake larger, pack the plates (that is the consistent misstep amongst the reviews here) and give something extra so it'll entice a return customer... you can offer two cupcakes, an assortment of 4 cookies... something. read more

I got the NY cheesecake for Mothers Day and it was amazing! Best we ever tasted. I made an error on the delivery/shipping and they were able to work with me to assure that the delivery was made on time. read more

I ordered the Pineapple upside down cake. It was very moist and delicious. They shipped on time and in this case the US Postal Service delivered on time as well. I just ordered another one for my mother. read more

Terrible customer service, unable to take constructive feedback. Their response to their customer service problem was the I was overbearing. Sadly, they appear to hide behind that they're a small mom & pop. I understand, which is why I waited on their chat for over an hour (During their business hours). I would suggest you don't have a chat option if it's not monitored. The gift bag that the cookies were in was crumpled and broken. Even if the cookies were good, it is simply not worth doing business with them. read more

I received a "please rate us" email from them and gave them a negative review because they shipped late, didn't communicate and then refused to even discuss a refund. They responded in a snarky manner basically saying "it was only one day late so of course we're not gonna refund." Wow. No wonder this company has so many negative reviews, most of them about late shipments and poor communication. There are too many good companies out there; don't do business with one this bad. Incredibly poor customer service. read more

If I could give negative stars, I would. Seller boasts nationwide delivery then delivers strawberries to my mom and leaves them to rot in a mailbox, yes a mailbox, in 85° weather ...without a phone call alerting they were delivered. Common sense assumes such a perishable item be delivered to the door (at the very least, a call announcing item has been delivered). Product was terrible. Customer service was worse than terrible. Steer clear of this company. read more

I read many of the reviews after I ordered and it made me nervous for our delivery. And I'm please to report that we had a great experience. They shipped from St. Louis to Oakland, CA. The pineapple upside down cake was out-of-this-world good! The cookies were really delicious and they arrived just before Christmas! Thank you! We'll order again! read more

If I could give this place zero stars I would.. I placed an order for a cake for my father a month before Father's Day. I specially made the delivery date the day before Father's Day so it would be delivered on time. I called this company MULTIPLE times before the scheduled delivery to make sure that the cake would be delivered on time. Saturday comes and no cake... I call the company and they proceed to tell me it is not there fault - just wait for it. At this point I'm a little annoyed due to the fact that I specified a specific time I wanted it delivered. So I'm hopeful and wait until Sunday. Sunday comes.. no cake At this point I'm just down right disappointed. It's Father's Day and my present to my father isn't delivered. On Monday the cake was delivered at 4pm. When the package arrived it was just in a plain box. No dry ice, no ANYTHING! The cake looked completely brown and disgusting. I proceeded to call the company and let them know. While taking with an employee she mentioned to me that she had just been in an accident which is why she hasn't gotten back to me. Of course I was empathetic and was so happy she was okay. I then moved on and told her how disappointed I am and how the cake showed up not even looking like a cake- completely brown and with no ice just a box. She stated: that is how it comes! If you don't like it you don't have to order from us. I explained to her that I wouldn't eat nor would I want my dad to eat a cake that has not only been shipped for 4 days but also sat on a delivery truck in Florida which is 95 degrees with no ice. I have ordered from multiple other companies and they always overnight food with dry ice and if something comes late they handle it. Not with this company they do not care if you purchase or not. I told her I really wasn't happy with how she was handling this situation and she said " it's not my problem you decided to order from a company that is not close to your house- we don't need your business". Really- really?! I'm sorry I tried to support your business.. She then stated just have him open it and eat it- it doesn't have to look good and if it tastes bad just throw it away- ARE YOU KIDDING ME?! Anyone reading this SAVE your MONEY, TIME, ENERGY and SANITY and do not purchase from this company. I don't want anyone to have to deal with the amount of disrespect I had to deal with from a company. So unprofessional and so unneeded. I will be posting on every platform and telling everyone I know to make sure that these people don't continue to treat others with disrespect simply for supporting there business!! Disgusted and baffled. read more

Avoid!! No wonder this place has so few stars. my experience was horrible. When you order a cake for a specific day, it's my opinion the responsibility is with the provider to ship the item out on a date that allows the product to be received on or before that date. holidays must be factored in accordingly and telling me your company didn't know about a holiday is BS. Asking customers to pay over $50.00 for a celebration cake a full day after it's needed is stupidity on a stick. particularly when it was ordered well in advance. AVOID!! - Edit response to owners reply: It is apparent you have little or no interest in conducting a responsible customer interaction. The numerous other customer complaints posted on this and other review sites makes that clear. I have proof of when my order was placed, proof of when it was delivered and proof that your company made no effort whatever, regardless of the extensive time you had to do so, to contact me and advise that there may be an issue. And please, do keep being condescending and rude in your responses. It helps people reading these review understand exactly what a poor business person you and your company is. read more

Just received a pineapple upside-down cake ($41, including shipping). The cake arrived smashed flat on one side, and completely dried out. Very disappointing, especially at this price point. read more

Creative Sweet Treats - $41 pineapple upside-down cake. Arrived smashed flat on one side and dry throughout. - Bakeries Near Me

I ordered peanut butter cookies and paid a huge sum to have them delivered on or before Valentine's Day, the crumbs (NOT COOKIES) arrived over a week late and was nothing but crumbs that looked like a 8 year old had made! There was NO WAY I would every give these as a gift...HORRIBLE. I contacted Creative Sweet Treats but never heard back. #1. Horrible quality #2. Horrible/Non-exsistant customer service. AVOID!!! read more

I paid almost 30 dollars for shipping Abdul 12 cookies. They were super small and not fresh. They would probably be good if you were eating there. read more

After I was charged for sprinkles , and learned that the pineapple upside down cake I ordered for my daughters birthday wasn't going to arrive on the delivery date I had selected . I contacted Creative Sweet Treats to ask what the extra 12 dollars was for that I paid to have cake made and delivered next day. I was told the 5 dollar upcharge and 2 dollar sprinkles charge was a mistake a would be refunded but the rest of the fee was to have her make the cake on Saturday, even though it wouldn't be here until Tuesday. Anyway. I scurried to get my daughter another cake the day of her birthday because of her confusion with delivery, making cake next day fees ,up charges for god knows what etc. I was hopeful this cake would arrive and be remarkable.. *If you like dry cakey cornbread cake with pineapple slices and heavy syrup on top ,well this cake is for you .. soggy on top , saw dust and stale underneath. Not to mention the so called free greeting card was a hand written note on the back of her business card taped to top of box ... buyer beware read more

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Beware the ordering process!! The website has a flaw in that the customer can choose various types of delivery, but some cakes cannot be shipped in particular ways. I was chatting online to rectify that problem with my order and the chatter-er (?) got very defensive when I wanted to confirm that adding a payment for hand delivery would be associated with my original order. I even offered a solution to the website issue (a drop down menu of which cakes can be ordered with what delivery method) and he/she got even more defensive and insulted me. Directly insulted me. I'll take my business elsewhere. read more

Worst customer service I have ever experienced. If I could leave a zero star I would. I ordered a candy bouquet to be delivered to my nephew using their '2 day shipping'. He received it two WEEKS later! When I called to complain I was told to 'read the fine print' and that it was the postal service that messed up and then I was hung up on. STAY AWAY! read more

I paid extra for two-day shipping THREE DAYS before the date to be delivered. It arrived 2 days LATE. On the website they even ask the customer to for a preferred delivery date, which I indicated, in plenty of time. Go somewhere else to order. I will not be back. read more

My bottom line recommendation for this company is to not order any baked goods that require shipping. This is just not something they do well. Maybe local bakery goods, but this "nationwide shipping" is a huge no. Ordered a pineapple upside down cake with an ice pack. They literally put a cake in a plastic bag, in a pastry box and into the priority mail box to ship. Absolutely not sealed or packed properly. I received a mess of a cake that truly was not worth mention taste-wise either (dry, no real taste). I've seen the company's responses to other customer's posts and I'm not interested in hearing more of that so this post is just to let people know that I, like others, tried to give them the benefit of the doubt in knowing how to ship baked goods and it was a mistake. I would suggest trying somewhere else if you need a shipped good. read more

Creative Sweet Treats - Pineapple upside down cake - Bakeries Near Me

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Do not order from this company. There is absolutely no follow up to voicemails and/or messages. Their delivery is terrible...ordered on 2/3 for a 2/12 delivery...never happened. Tried to call to enquire and also send a message through their website...nothing. Don't waste your money. Wish I could give zero stars read more

we bought a pineapple upside down cake. also purchased the extra ice pack the cake was delivered on time but hot and ice pack melted. when i called the company their response"well it was delivered to Florida". complete waste of $70.00 the cake was wrapped in plastic and marked perishable. should have been shipped that way. bad business read more

If it was possible to give zero stars, I would have. I haven't even received my order yet and can already say I won't be purchasing from this bakery again. (And, based on the reviews I've now read, I'm not expecting much once they arrive!) I selected a delivery date of 5/1 as my order was for my father's birthday and needed it to arrive by then. Having realized I never received a shipment confirmation, I emailed today checking on the status. Not only will it not arrive by today, it hasn't even been shipped! The person I emailed was beyond rude and this was some of the worst customer service I have ever received. They did say they could overnight my order- for an additional $40! Now, I obviously understand shipment delays due to the virus but, you shouldn't have customers choose a delivery date and should have a notice on your site that orders will be delayed! Not to mention it wasn't UPS, FedEx or USPS that was delayed... it hasn't even left their shop and was supposed to be delivered today! Stay away! read more

DO NOT ORDER CAKE FROM HERE... would rate zero stars if I could. My friend ordered a carrot cake for me for my Birthday. It did not arrive until after 5 PM on my birthday...so too late for the party I was leaving to attend and planning to bring the cake. Turned out to be a blessing as this was the worst cake I have ever eaten. It was dry, had no flavor, and the frosting was sweet and crunchy,no ream cheese, just disgusting. Three other people tried the cake and said it was awful, threw it away, couldn't eat it. Besides tasting horrible, and arriving late, the packaging was pathetic. They left the cake on the front porch in a cardboard box, not wrapped at all. Very problematic as it was late and ended up being outside all night. Sure that didn't help the dryness. Additionally the card that was included looked like it was made by a grade schooler. There was a sticker with a printed sentiment on it slapped onto a card. Representative of this whole establishment... extremely low quality. If I had paid for this cake I would've demanded my money back from the bakery and if they declined I would've disputed the charge with my credit card company as the cake was completely in edible. read more

Worst Customer Service ever, I contacted this place at the beginning of the week looking to place a order, I tried to live chat which they offer but did not work. I sent an email inquiring about their hours, so that I could come in to pick up an item. The owner responded back with the hours of operation but did not state it is a 2 day turn around to pick up an item. When I advised I was not told that the owner became rude on the phone read more

Casia and her team are amazing and I can't wait to try what we ordered for our company party next week. They are fair priced, the treats are delicious and I hands down highly recommend this company especially for out of state orders like us in Scottsdale AZ. The only thing I am missing is the chocolate covered bacon!!!!! That will definitely be on our next order read more

All the way to the desert, Chandler, AZ! We received our cookies and they were delicious so many options. My favorite our the Snickerdoodles!! Thanks so much and I am definitely trying the chocolate covered bacon next time. read more

Zero stars. I got a gooey butter cake delivered to my mom for her birthday. Smashed, horrible tasting, inedible. I called and left two messages to Try to get a refund. Even offered to return the uneaten cake.. NO RESPONSE. I finally left a message pretending I wanted an order, and she called me back. When she realized it was me wanting the refund, she yelled at me, saying 'DONT LIE TO ME. ITS CHRISTMAS. I don't give refunds !!!' And then HUNG UP ON ME. Hope this horrible person goes out of business soon. Happy Holidays. Ugh. read more