This hotel, its staff, and Hilton Corporate are useless and horrible. The hotel has so many things…read morebroken that it should not still be operating. It also falsely advertises amenities that do not exist and 100% guarantees that are not honored. This review explains these issues, with photos and screenshots attached. Upon check-in, the room itself seemed clean and updated. Then I went into the bathroom. The shower was disgusting, with the white sealant chipped and peeling leaving black spots and mildew, and the base of the tub stained dirty. Everything else was so much worse that the shower was ultimately forgotten for photos for this review. After check-in, we moved our vehicle from the entrance to rear parking. As we went back in, we noticed that the pool was broken. This property is advertised as having a heated outdoor pool. I complained via text, and staff responded "I'm sorry due to renovations the pool is out of service until Memorial day." Staff later said that the pool is simply closed over winter until Memorial Day. Both answers are unacceptable, given that the property is advertised with a heated outdoor pool listed as an amenity - and one that we were expecting to use. A picture of the pool is attached to the review as Figure 5. Screenshots of the website for this property showing the promised amenities are attached as Figure 1 and 2. During check-in, we noticed that one elevator was completely down (see figures 6 and 7). That wasn't a concern initially, because there was still one working elevator - we thought. The second night of our stay, upon coming back to the hotel, we found the other elevator also broken. In case the property tries to claim that elevators are not guaranteed, a screenshot of the website highlighting elevators is attached as Figure 3. I again texted the front desk, and they admitted to the problem, as well as Elaina previously lying about why the pool is out of service. So, we took the stairs. This is fine once or twice, except the stairwell smelled so badly of mildew that I questioned the safety of staying in the building. When you can SMELL mold, existing in the space is unhealthy. On the third day, we thought the elevator was broken again. Pushing the button on the first floor to call the elevator did nothing. We took the rancid-smelling stairs again. It turned out that only the light on the button was broken, but given the issues from the night before where the entire elevator was broken, how would anybody know that? On the fourth day, the hot water was out. I sent another text, which went unanswered. We wanted to shower before leaving the hotel but were unable to do so. On our way out of the hotel, we stopped by the front desk to inform them and ask for compensation. At this point, staff demanded that we check out a day early and vacate the premises. As we were packing, I called Hilton customer service. 56 minutes on the phone with no help from the call center. The agent I spoke with tried to make it seem like a benefit that we weren't being charged for late checkout, but we did not checkout willingly, so this is further absurdity and absolute blame-shifting gaslighting. As we were leaving the room, we encountered people just checking in. We asked them if they had hot water and they did not. They were not notified that the hot water was out, either. The hotel still checked them in like everything was fine. I thought Hilton has brand standards - and this hotel fails many important ones. The Hilton website has several things on it for this property that are falsely advertised by Hilton directly. Aside from the "heated outdoor pool", there are two more things that are listed on the website that don't even exist: Tennis and a "Private Marina". We did not intend to play tennis, but there are no tennis courts as advertised. There is also no "Private Marina" as advertised. Again, see Figures 1 and 2. These amenities listings and "100% Hampton Guarantee" (Figure 4) that was not honored point to intentional lies by Hilton directly (due to the website as mentioned above) and the property. The fact that Hilton and the property think this amount of lying is acceptable is incomprehensible to me. I made the reservation on April 13, 2026, for a stay from April 17, 2026 through April 21, 2026. Surely, on April 13, 2026, the hotel (and Hilton directly) knew that the pool was non-operational, yet all parties chose not to update the website. One of these issues is bad enough, but all of them together are beyond unacceptable. Staff (at the hotel, and in the call center) offered nothing but hostility, excuses, and lies. This property and my call with Hilton support completely tarnish the Hilton reputation. It is over a month after my stay and the website still incorrectly advertises the non-existent amenities and 100% guarantee. The property did not offer me monetary compensation, and neither did Hilton customer service. I had to dispute the charges with my credit card company.

After staying at Hampton inns for many years, I am disappointed. Usually clean, safe, with a good…read morebreakfast, this hotels was not well maintained. Self-admitted under renovation, for which I give them credit for understanding it was run down, but still not great. Also Hiltons move with toiletries missed the mark. Zero brand product sound good on paper but are heavily perfumed, for a terrible result unless you like Gee your hair smells terrific.

Incredible stay! Gorgeous place with an fantastic view of the lake. The breakfast was to die for…read moreand the sangria at Happy Hour was delicious. 10/10 recommend!

My wife and I, love, love, LOVE this place! Great location! Awesome breakfast! Seriously, the…read morefood was so good we wished it was a "Bed and Dinner". Everything about Lake Guntersville turned out to be a pleasant surprise. But this was the best one!

I'm not sure why the bad reviews. This is my 3rd time staying here over the last two years. This…read morehotel is right on the lake, offers spectacular views and has the best free breakfast buffet of anywhere I've stayed in awhile. This location has been recently renovated but I didn't have any issues the last time I stayed last fall. There's a bar on site that stays open late, and plenty of places to dock your boats. The location is near several restaurants you could easily walk to, and a few miles down the road are even more choices. The beds are comfy and the pool always looks inviting, though I have yet to try it out. I always get a room with the lake view. There's a busy highway in front of the hotel but the noise doesn't bother me. The only downside might be the cost. But...factoring in the location and the delicious breakfast, I don't even think that's a deal breaker. I come here when I need a break from city life. It's perfect for relaxing and reading a good book in front of the beautiful lake. Don't take my word for it...try it out for yourself!

This place is TERRIBLE! First of all the hotel is located at a major intersection so there is LOUD…read moretraffic whizzing by all hours of the night. I had to pay $10 extra to get moved to a lakeside room just so I could get some peace the road noise was so bad. Second, the place is an old, rundown motel. This is not a hotel at all but rather an old motel style place with outdoor access. This was not mentioned anywhere in the listings. You get in the rooms and the walls are dingy, you can see every drywall seam and every spot where they did paint touchups. They have dirty linoleum floors and tiny bathrooms with low ceilings. The elevator was a joke as the button for the second floor has to be pushed 20 times to get it to register and make the elevator go. Online this place look so glowing and so nice, it's all a dirty lie. Don't waste your money here, go literally anywhere else.

My recent 3-night stay was disappointing and horrifying. The hotel has a serious infestation…read moreproblem. Upon entering my room on the ground floor, I found a large number of roaches, both living and dead. I suspect that there is also a bedbug issue. The manager moved me to another room and offered to credit one night's stay, and I accepted. She lied. No credit ever hit my account. I would avoid this hotel at all costs unless you enjoy these types of surprises and disappointment.

This particular Fairfield Inn & Suites is overall a winner if you are in the Albertville, Alabama…read morearea and need a place to stay. Another plus is that they served a pretty good breakfast. I would definitely recommend this particular Fairfield Inn & Suites.

This place was amazing! My wife and I rented the Love Shack glamping tent for the weekend to…read morecelebrate our 20th wedding anniversary. The tent was very well laid out and pretty private. I did like the fact you can block off the sides of the back deck with curtains for more privacy. There are other amenities that you can take advantage of. Definitely worth doing, We plan on doing it again!

We visited here on a whim after coming across this property on social media. We booked the…read moretreehouse, which was the absolute cutest! We'd debated on the Tiny Cottage or TreeHouse and thankfully for 2 people, the TreeHouse was most appropriate for space. Check in was contactless and pretty easy based on the instructions provided by email. Golf carts and/or ATVs are provided for you to get around the property which was pretty cool. The TreeHouse was stored with most of your household basic needs. The only thing we needed inside that wasn't available was a cheese grater and colander for a recipe. However, we were able to improvise. There is a store on property which is accessible 24 hours. We were under the impression that the store carried eggs from seeing them on several TicTok videos, but that was not case during our stay. There were none in sight. Additionally, the store's payment kiosk was out of order so we were unable to purchase anything additional. This would've been nice to know at the time of booking. We ended up having to leave the property and head to the nearest Dollar General & Foodland for a few extras which was a short distance down the street. When returning from Foodland, we came across the manager who happened to be on the property. She was nice. The property's amenities were nice. We really enjoyed the main firepit and the people we met. Blankets were provided in a nearby bin. We didn't get to enjoy all of the amenities as the temps dropped significantly during our stay and a freeze warning was in affect. All in all, it was cozy, quiet and a peaceful retreat (except for the acorns hitting the top of the treehouse). It should be noted that the stairs are short and steep, getting to and from the bedroom (upstairs) and bathroom (downstairs). My friend slipped a little while going downstairs to the bathroom in the middle of the night, but she was fine and didn't hurt herself.

Great place I loved I use every time I visit Alabama great service I loved. Good break fast…read moreexcellent guest service

The hotel smells like weed. Attendant at night wasn't even at the desk we had to hunt for her along…read morewith other guests to be able to check in. The room has mirrors facing mirrors. Guess they've never heard of a vortex. I don't recommend.

I came up up here with a friend of mine for an overnight trip. I do usually like to stay at a…read moreHampton Inn or a Hilton type facility. When I was searching this one looked really nice and it was near lots of different places to eat and shop. When I had called to ask for a non-first floor room, they told me that they were doing renovations and I asked if I could get a upgraded hotel room that's already been renovated and I was able to get that. The breakfast was very good. lots of different choices you can make a waffle. You can have a bagel. They have avocados out there too The dark roast coffee was amazing. If I come up to this area again, I definitely will stay at this facility The only thing I would suggest is putting more towels in the bathrooms. And also the thermostat in our room was not working so we can tell what the temperature was.

I am Sooo disappointed by the amenities and service here. The Peloton was broken in a way they…read moreshould have known and fixed already, and my multiple requests to the management to address it and fix it were unresolved and my requests to speak to the manager were totally ignored; no one even tried to call me back.

DO NOT WASTE YOUR MONEY!!!!! This Quality Inn has no quality. It is old and needs renovation…read more Stayed only 2 nights as it was so nasty. The shower needed cleaning as soon as we got there. It had been raining so the carpeting was damp. The room keys work sometimes! We went out for the day and when we came back the bed had not been made and they didn't leave any clean towels or washcloths. We had to call the front desk and she brought 2 bath towels. No clean washcloths so my husband walked over in the rain to get them. Received 2 hand towels and 1 washcloth. He was told that was all they had. Our reservation was for 2 more nights, but we cancelled.

12/27/19 I was very happy with my stay here. Emily at the…read morefront desk checked me in. She made sure I would have a room on the ground floor just as I requested. She was super sweet, patient, and answered all my questions. The room itself was clean, spacious, and had a comfortable king size bed, coffee maker, refrigerator, microwave, and LG flatscreen TV. Parking, Breakfast and Wi-Fi are included with hotel stay. My room was quiet and comfortable and I had a good rest before continuing my road trip.

Infested with Bed Bugs!…read more The hotel is infested with bed bugs! I woke in the middle of the night because bed bugs were biting me from head to toe. I now have infected bed bug bites all over my body and my left eye is swollen shut. Hotel management admitted they knew about the infestation and their excuse was that "all hotels in Guntersville, AL have bed bugs." No kidding the manager said that to me. Furthermore, the hotel manager refused to do anything such as pay for my medical treatment, move me to another hotel, etc. NOTHING! I have pictures of live bed bugs crawling in the bed I was sleeping in and pictures of the bites on my body if you would like to see them. This place is a health hazard and needs to be shut down!! I reported this hotel to the county health department before leaving town.