My experiences with the Dental Team Sumter have been extremely pleasant. We are a Military family…read moreso it''s wonderful finding a place that makes you feel safe. They provide a top notch customer service experience. Their dental team always delivers the best quality of dental care. If you're in need of any dental work, look no further. Dr. Lee and his team is definitely the place for you..

Amazing and quality care by both staff and doctors! I won't go anywhere else, and it is a family…read moredentistry.

For anyone whom have been a victim of this location and any other place where you pay for service…read more Please avoid going back and forth with these people and follow the following steps in obtaining your money back for services rendered and future services. They overcharge you and intimidate you into paying for services you do not need. 1. Call them and cancel the ALL service and request a refund. 2. Ask for the manager or whomever is in charge of billing 3. If they set up a credit payment service, call them and inform them that you are no longer interested in the service. 4. File a compliant with the following institutions: BBB, CFPB, Office of the Inspector General, and Health Equity with their corporate office (if they have one). It does not take 30 days to refund you your money for services that were never rendered. They have predatory practices.

Felt overcharged and misled about pricing…read more I had two appointments with Aspen Dental this week--one on Monday and another on Wednesday. While I appreciate how quickly they were able to schedule me (I called on Friday and was seen by Monday), the rest of my experience left me feeling taken advantage of financially. When I arrived Monday, the front desk interaction felt abrupt. I was handed a tablet and told to fill it out after giving my name--no warm welcome or explanation. After about 10 minutes, I was taken for X-rays, then brought to a dental chair in an open room shared with others, divided only by cabinets. The dentist came in for maybe two minutes. We chatted briefly, and she told me I had no cavities and my teeth looked good. Then she left, and the hygienist came in. She said I had periodontal disease and started measuring my gums, telling me that 4s and 5s were concerning. I didn't fully understand what that meant, but I trusted her and let her continue. She was very kind and professional. Afterward, I was told to return to the waiting room to discuss pricing. This surprised me, as I have Tricare dental insurance and expected a standard cleaning to be covered. A staff member then told me I needed a deep cleaning due to periodontal disease and handed me a treatment plan. She said insurance would cover part of it, but I had to pay $791 up front before any work could be done. I asked why my insurance didn't cover a regular cleaning, and she explained I needed extensive treatment. What bothered me was that no treatment was done that day--I was being asked to pay before anything happened. I mentioned that I couldn't keep missing work for more appointments, but they scheduled me for Wednesday after my shift. When I returned Wednesday, the hygienist again was very kind. After the cleaning, she gave me a bag with an electric toothbrush, water flosser, toothpaste, and mouthwash. I told her I wasn't going to pay extra for those items, and she said I already had. When I got home and checked the paperwork, I realized that part of the $791 included the cost of that dental kit--something I didn't authorize or even know I was paying for. The electric toothbrush alone was priced nearly $100 more than it costs on Amazon, and I already own one. I feel misled. I thought I was paying solely for a deep cleaning. Had I known I was being charged for a dental kit I didn't need, I would have declined it and potentially saved about $300. This lack of transparency makes me feel taken advantage of, and I will not be returning. Their business practices, in my opinion, were not entirely honest. As a military veteran with Tricare insurance, I plan to share my experience with military social media groups and with Tricare directly so others can be aware and make informed decisions.

My husband had all 4 of his 3rd molars removed with this practice. During his week of recovery, I…read morehad a concern about how his jaw looked. I called the office at 10:55pm expecting to leave a message and have someone get back to me Monday morning at the soonest, but NO! They had an on call operator who asked what was going on and then had the ON CALL Doctor call us. He called at 11pm! We are SO THANKFUL for this office and how they take care of their patients!!!

Had to come in for treatment and ultimately tooth extraction. Everyone was pleasant and took great…read morecare of me ! The only downside is that they don't take care credit so it's a little pricey without dental insurance.

Had 2 wisdom teeth extracted on the right side. Very pleased with my experience. My gums did not…read morehave to be incised to remove them. I was in and out in about 40 minutes. Staff is very helpful and courteous! I have a pre-existing condition and Dr. McGinnis took care to take all of that into consideration (risk of infection, healing, etc.). He easily started an IV on my hand without a SINGLE issue... I have a Bard Power Port on my upper chest wall because my veins on my arms and hands are so tiny and thready (it's hereditary, but some have become damaged due to IV infiltration in the past). The fact that Dr. Michael McGinnis is a former Army Combat Medic is obvious for someone like me who had always needed the Life-Flight Trauma Team or Anesthesiology at Duke University to start IV's on me when my medi-port could not be used for surgery. It took him less than 3 minutes to start the IV, and before I knew it, I was asleep. The cost of wisdom tooth extraction is ridiculous in the industry. However, I'm very happy I chose this office and Dr. McGinnis. I had to pay out-of-pocket (Care Credit account and cash deposit to secure surgery date) because the pain became unbearable, and I couldn't wait for my insurance to approve me seeing Dr. Marks on Alice Drive. They were extremely busy anyway, and told me it would be 4 weeks before Dr. Marks could even see me in a consult for surgery/extraction. That was not going to fly. I could not see straight at times and drive the pain was so horrendous. Far worse than labor pain! My vision would begin to blur when the pain would strike at its worst. I went in on a Monday to have my consult with Dr. McGinnis. Went to Duke on Tuesday to get transfused/apheresis to prevent any issues due to blood loss/anesthesia due to my health history. Thursday morning, those bad wisdom teeth were out! I healed with no issues whatsoever. Care recommendations from the staff were easy to understand, and worked just fine. He did not suture my gums, which was wise since I did have a cavity in one wisdom tooth, and the other has broken off on one side. Gums and bone healed from inside out. Thanks so much to the team at Sumter Oral & Maxillofacial Surgery.

Dr. Richards did my sons surgery yesterday morning. He had to have his wisdom teeth removed. Dr…read more Marks was great! He explained everything that we needed to know, we went over my sons medications, and he even called and gave us his personal cell number to call if we encounter issues. Dr. Richards is the only one that is in my network, even though they are an hour away. He and his staff are very thorough and super nice. I am hopeful that I or my kids won't have to have surgery again but if we do, we will be gladly returning to Sumter.

He was extremely rude and unprofessional! He refused my daughter treatment and refused to speak…read morewith me about it! If you or your child have ANY fears or anxiety about needles or dental work, I would suggest you ask your dentist to refer you to another oral surgeon!

Dr. Coulter and Staff are amazing! Very attentive and helpful. I had a special situation that…read moretook several consultations and Dr. Coulter went above and beyond. He treated me and two of my children over the years and service was always great.

They are basically holding my teeth hostage and are refusing to do repairs or remove my braces…read moreuntil I pay them more money. Do NOT use this business!!!