I was supposed to get an X-ray but to be honest I didn't. In my opinion common sense says everyone…read moreis going to show as early as possible because they also have to go to work, meaning their should be more employees on hand at the outpatient diagnostic center when they first open up...right? To me that's a yes! However there was one person working the front who seemed to be at her wits end and frantic so the customer service was absolutely terrible. I was literally told to leave and come back, like I had nothing else to do that day but work around their time‍. I think if it's that out of control there then it needs to be appointment only to solve the problem and then there wouldn't be any poor service. Sorry I can't say anything about the care quality because I didn't go back, I will be back to update that later because I do have to go get the X-ray done soon.

I have had MRI of arm, MRI OF R&l knee as well as DEXA bone study. Everything went well, staff was…read morekind & professional...the only major glitch is drs office (Birmingham) never received report. Otherwise, perfect!

I use to like coming to this clinic but as the practice grew the service suffered. I have been in…read morehere twice for 330 appointments. The first one I waited over 40 mins just to be called back to the back to wait some more. What is the point of arriving early if you have to wait. 25 Jun. Appointment time 330 and I am still waiting. Went up reception and asked after 30 mins and was told I am next. Was put in holding room at 405. I believe I wouldn't have been seen as quickly, If I didn't let them know I had another appointment at 445.

Our first appointment with Dr. Dai was very thorough. However, my experience with getting help…read morefrom the office or the nurses afterward was terrible. I actually had to go to the office to get their attention because they wouldn't call me back to get my son's prescription straightened out. Wait time for our latest appointment this week was more than 50 minutes. Will be looking for a new doctor.

I very nervously came in for an MRI this morning. Dee Dee helped me with my paperwork, checking…read moreand answered all my silly questions and assured me they weren't at all! Definitely a plus to be able to make myself a fresh cup of coffee in the lobby while I waited. Latia assisted me with the first part of my MRI, She was supportive the entire time and made me feel not so awkward. I ended up laughing a little bit and that's never happened before. Kelly assisted me with the last part of my MRI. She explained every step she was taking. This was comforting as I really struggle with IV's or blood draws and anything in between. She also told me the amount of time the last two steps would take. That totally helped because I guessed about how many songs it would take and relieved a lot of anxiety. Thank you so much ladies! I appreciate you!

Waited 40 mins for a mri. No one spoke with me about delay, I got up and left. Never had this…read moreproblem before. I believe they put a person in my time slot and left me sitting. That person had not come out when I left.

I have had 2 procedures done here. The staff is friendly and no issues. I do recommend this place.read more

We had the best experience we have ever had with outpatient surgery centers here in Madison, from…read morethe office registration to pre- and post-anesthesia to Dr. Madson. The entire staff was not only knowledgeable professionals but also personable and helpful.

I see Claudia for primary care here. She is great! She listens and really takes everything in to…read moreaccount. A lot of doctors throw meds at you and don't listen. I am glad I have found someone who is truly caring. Thanks!!!

i would not recommend anyone to come here. The staff at the desk, including the nurses and the PA…read moreor NP we're not wearing their masks. In addition to this, it is advertised that this location closes at 6, not 5:30 as they say inside. But the doors are still open and they refuse people before the closing time. this is highly unprofessional from their side. It isn't advertised anywhere that they actually close at 5:30 (and it says 6pm on the door and everywhere else) in conclusion, please avoid this place. They're highly unprofessional and not hygienic.

I have been using Waddell Center in Athens Al. for 2 years. Jaclyn Collie is who I always ask to…read moresee and they always make sure I am scheduled with her. 1. Waddell Staff is amazing. They are friendly and courteous when you check in all the way through check out. I have never waited very long to be seen. I changed Dr's because I was so impressed with the staff at Waddell. 2. Lesley Belue works there and recommended for me to try them. She got me an appointment the next day when I had shingles. Trust me being seen by a doctor is ASAP when you have shingles. Lesley was and is always great help. 3. Jackie Collie ALWAYS takes time to listen to me to see what is going on. She goes that extra mile to talk to her patients and find out what is wrong and the best way to treat it. She treats everyone as an individual and everyone is important to her. By far the best Dr. I have ever seen. We are lucky to have all of them in Athens.

Reading the old reviews from seven years ago are shocking. I have used the Center for years, as…read morehave so many of my friends, and found the highest level of professionalism by a caring staff from the doctors to the office staff! Appointments are easy to get in a timely fashion and they always ask how serious, which results in getting seen immediately if necessary. Doctors are top notch, caring and through. I have been referred to five specialists over the years and without exception have been told that the Waddell doctors had it right, confirming their diagnosis and recommendations. Gives me great confidence. Thank god we have this facility: filled with outstanding, knowledgeable professionals who care.

I stopped by for my pre-op testing appointment. When I had my right knee replaced 3.5 years at a…read moredifferent business and hospital, they were not near as thorough as Huntsville Hospital and The Orthopedic Center. I am very surprised too! Upon entering, the cool air conditioning was refreshing. The heat and humidity made the feels like temp 95-98 degrees outside. Checking in was very easy. Registering was very easy. I sat and waited for my turn. There were a dozen people there and it seemed like everyone was heading through the double doors to their respective appointments timely. My appointment took an hour. My nurse, Lisa, was very thorough. She drew blood, went over my medical history, explained my procedure, performed a nose swab to check if I am a MRSA carrier, EKG, and more. I am very impressed with the pre-op screening done by HH and TOC. I highly recommend HH Pre-Admission testing for your surgical needs. 5/5

Everybody is so friendly I've meet so many people I know them by name that's how friendly they was…read moreI can have friendly normal conversations and not just talking about pysical therapy as if I've being knowing them for a long time. People at the front desk was friendly also check in quick and out quickly

I went for my yearly cardiologist visit to see Dr. Schneider. My visit was great with the doctor…read more He always takes time to go over all of my questions, my general health, and any discussion I may have about treatment. He is a great doctor. I was in the waiting room when a man came in. He was just released from the hospital. He didn't look very good and I could tell he didn't feel very good. He was leaning on his wife as he was walking in. I don't know who his doctor is, but his doctor suggested that he and his wife stop by the office before they head home. After several minutes of hearing him wheezing, I started wanting the doctor to hurry up and call him back so that he could get the visit over with and go home. The man slumped over in his chair and his wife was asking for help. Another lady closer to them, jumped up to help keep him from falling to the floor. I went through the double doors and asked the office staff to call 911 and get a doctor. Several people in the facility came out to administer treatment for the ailing man. They were able to help stabilize him before he went to the emergency room. I am glad they were able to help him. If you need cardiac care, this office will take care of you.

Dr. Kiessling performed a "routine" heart cath, thoroughly botching the procedure and dissecting my…read moreartery. This resulted in a huge bleed and hematoma in my leg. I was hospitalized 12 days and in rehab for 14. Now I'm in a wheelchair and have limited mobility because I can't walk. Do you think she came to apologize - yeah right! She is incompetent. I wouldn't go anywhere near this Dr-- your life may depend on it.!