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    Crestwood Public Library Dist

    4.0 (2 reviews)

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    8 years ago

    A public gem. Friendly librarians and great atmosphere.

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    11 years ago

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    Midlothian Public Library

    Midlothian Public Library

    3.7(12 reviews)
    1.6 mi

    I am writing to express ongoing concerns regarding my experiences at the Midlothian Library as a…read moretraveling therapist serving young children and their families. In my role, I work with children of varying abilities, including those with developmental differences. Unfortunately, I have had multiple unpleasant interactions with staff that have made the environment feel unwelcoming and, at times, inappropriate for the families I serve. I have observed what I perceive to be differential treatment toward families of color, including nonverbal cues and behaviors that come across as dismissive and judgmental. One particularly concerning incident involved a child with autism who was experiencing a brief meltdown in a private room. During this time, a staff member, later identified as Sue Eckhardt, entered abruptly and stated, "What the hell is going on? I can hear the banging in my office." The tone and approach lacked sensitivity and were not appropriate given the situation. The interaction escalated an already challenging moment rather than supporting a safe and understanding environment. Additionally, I have received repeated feedback that typical toddler behavior--such as speaking at an indoor voice level--is "too loud." I have also been told that my therapeutic singing is disruptive, despite it being a standard and necessary component of my sessions. At the same time, there appears to be inconsistency in expectations for noise levels among staff. I would also like to note concerns regarding the physical layout of the children's area. The toddler space is centrally located with high ceilings, which naturally amplifies sound. This design contributes to noise concerns that staff have raised, yet the responsibility appears to be placed on families rather than considering environmental factors. Public libraries are intended to be inclusive, welcoming spaces for all members of the community. Based on my experiences, I feel that the current environment and some staff interactions fall short of that standard. I strongly encourage leadership to reflect on staff training, particularly in areas of cultural responsiveness, disability awareness, and family-centered practices.

    It was ok, staff has some attitude but mostly Ok…read more One time I went to the bathroom and they were all messed up. It smelt bad and what I think was soap on the mirror.

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    Midlothian Public Library
    Midlothian Public Library
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    Crestwood Public Library Dist - libraries - Updated July 2026

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