Very friendly staff at the drive through Several women…read morestopped to greet me and make sure I understood the wait My dog was happy too they give dog biscuits This is easy to get in and out and plenty of drive throughs Clear hours and closing days on the window I love Wells Fargo staff

Great customer facing staff but the manager is another story. She's very nasty and condescending…read morealmost like we should be happy she allows us to bank there. Good bank just learn to go around management team

Very helpful on a Saturday near closing time! For that I'll give 5 stars!! Thanks!read more

Incompetent and Rude Tellers at the Englewood FL Chase Bank - A Nightmare for Estate Handling! I…read morerecently had one of the absolute worst experiences of my life with Chase Bank, after being a loyal customer for over 30 years with all our personal and business accounts. I went to the Englewood FL branch as the Executor of my father-in-law's estate with the Death Certificate and Letters of Testamentary clearly stating my authority. I even verified beforehand that our Chase Checking Estate Account was still open. My goal was simple: close one overlooked regular account (which turned out to be a zero-balance credit card) that had slipped through the cracks when we handled all the other checking, savings, and credit card closures about a year ago. The first teller, a newer associate, immediately started closing the WRONG account - the Estate Checking account - by mistake. She deferred to the head teller, and that's when things went from bad to infuriating. The head teller rudely declared, "There was absolutely nothing I could do on the account because my father-in-law was dead." I calmly asked what steps were needed to close it, and she repeated like a broken record, "Nothing can be done, he's dead." No empathy, no attempt to help, just outright dismissal and ignorance of basic policies. Frustrated, I called Chase customer service, who transferred me to the Estate Services Division. In under 5 minutes, the representative looked up the Estate account, confirmed they already had all the necessary paperwork (Death Certificate and Letters of Testamentary), closed the credit card account effortlessly, and even processed a check for the accumulated unused points value from years of loyalty. He explained that branch tellers are specifically trained to handle these sensitive situations by taking customers to a private room and immediately calling Estate Services to avoid exactly this kind of hardship. Clearly, this branch skipped that training. The head teller should have sought help from someone in the branch or on the phone instead of pretending to be an expert when she had zero clue about procedures. This incompetence and rudeness turned a routine estate matter into emotional torture during an already difficult time. As a result, we're now in the process of closing every single one of our accounts with Chase - after decades of banking there, they've lost us for good. Avoid this branch at all costs; it's a disgrace to customer service.

I have had accounts with Chase for years. Called the Englewood Branch and they said that they…read moreNotarize documents. Our document is a real estate document to be recorded in Florida so it requires a witness in addition to a Notary. The Branch told us that they would Notarize the signatures, but they can't witness the signatures. Apparently they don't understand that a Notary Public is actually a person that witnesses signatures. In any case we had to drive another hour round trip to AAA to get our document executed. We are not happy campers.

Friendly. They keep the doors locked until you're allowed inside. Very strange but I'm used to it…read morenow. Note: The yelp website connects to the wrong bank.

Very friendly and . Wish that they had more people working there…read more For me great location

Fantastic mid-sized bank and this branch will exceed your expectations. The current manager is…read morefriendly, personable, highly professional and very knowledgeable. The second in command Joanne is very much the same. The entire staff is top level and there is one element that you just won't find elsewhere - they truly care about their customers. I don't have piles of money, there is no incentive to be fake nice, or care under pretence, yet they still do. I have been banking at this branch for around 14 years and they have yet to let me down.

Everything Waited forever for no help and then gave no…read moreconstructive input or guidance

The staff is friendly and helpful whether you're going through the drive-thru (usually the case…read morefor me) or need help inside. They try to get to know their regular customers and greet them by name.

First, this is not a complaint about the local bank; it is about the Wells Fargo "Signify" business…read morecash credit card. It is worthless for business purposes. They put a 17 DAY HOLD on my payment! It was a direct bank to bank transfer initiated on the Wells Fargo online portal. The funds were taken from my bank account on February 4th. They were received by Wells Fargo on February 4th. Now it's the 17th and my "available" balance is still only $30 even though my "outstanding" balance is thousand of dollars below my credit limit. I haven't been able to make purchases with the card for weeks. I can understand a hold of 7 days for a personal check, but a 17 DAY HOLD on a direct bank to bank transfer is OUTRAGEOUS! This card is useless for my business. I will go back to using my Citi Double Cash Back Mastercard (never had an issue on a hold for a payment).

Had to go to Florida to take care of the estate of my sister and brother-in-law. It was quite a…read moremess and India the branch manager and Margie had to spend much time with me sorting all things out and assisting me with all banking matters. They were both so helpful and considerate. I can't thank them enough for their help and assistance during such a difficult time.

Worst bank ever! They do not care about their customers!! Go ANYWHERE else! Horrible customer…read moreservice! Representatives give you different answers! THE WORST!!!!!

Chase is the worst business I have ever dealt with! Opened an account online and in 2 weeks they…read moreclosed account without notifying me. It's been a month and I have not received balance back. Customer disservice is a disaster.