I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.

I had an issue with my iPhone and they fixed it on the spot with no issues. The guy that works…read morethere is nice and really knowledgeable. I highly recommend this store and will use them in the future!

Finally, someone who actually knows what they are doing and didn't sell me a bunch of bs to make a…read morequick sale! Thank you, Mac! I switched back to Verizon for life! Word to the wise... avoid T-Mobile and all third-party scams.

Lehigh Valley native here! I was in town over the weekend for the Easter Holiday and decided to…read morestep out on Saturday afternoon. Since my iPhone is getting old, the battery doesn't quite hold the amount of charge it used to. This is not normally a problem, as I carry an external battery from Anker with me. However, once I got to the mall I discovered, to my horror, that my iPhone would not charge. I then realized that I was standing 10 feet away from the Verizon store, and being a Verizon customer, stopped in to ask for help troubleshooting my device. Brian took a look at my phone and diagnosed the problem as a defective charger cable. I was able to buy a new cable and be on my way with a phone again. Totally saved my afternoon, thank you!

Not only impressed with my experience from start to finish, but pleasantly surprised with how nice…read morethe entire staff was today. Amy worked with me and provided me with professionalism, mega-knowledge and top-notch service. I must say I am giving her a shout out because she helped me with all levels...knowlegable, professional, and extremely friendly... it's because of her that i am giving the AT&T Store MacArthur Rd/Seventh St HIGH 5 STAR REVIEW!!

I came into this store with my son to port my 2 Verizon phones to his AT&T plan and the employees…read morewere very friendly and very helpful! We were greeted at the door and once we told them the reason for the visit were seated comfortably and quickly taken care of by Joe P. He was very knowledgeable and very friendly and I so appreciated that! While we were there, I looked around the store and kept setting off (accidentally) alarms on displays and they were so nice about it! I think some of these negative reviews I read must be old from a previous staff because the staff I was greeted by was lovely!

Hated the customer service the consultant was rude and sarcastically answered my questions. He even…read morelaughed at me when I made a mistake referring to the phones, I understand that I don't sell phones for a living so I won't be tech savvy and or know the plans att offer at the drop of a hat, but I do demand respect! I opted to leave the store and go to the main one on MacArthur road. The young man just wasn't nice, please have your employees treat there customers with decency. I am an att customer for more than 9 years and after that experience I really was tempted to switch companies! Please be tentative and aware! Will not recommend this place

Good location, if it's not busy. You sign in when you get there and they call your name…read more Sometimes there is no wait, and sometimes it feels like forever. It is a pretty busy location because it is in the mall. The staff has been pretty friendly and are pretty knowledgable about the phones they have.

I was getting new phones for me and my niece. We moved from Metro to T-Mobile. We were at the…read moreT-Mobile store nearly 2 hours and they would not let us go to the bathroom. Also just because we got the accessories at a Metro store they would not put on the screen guards we had to go back to a Metro store just to put on the screen guards. This should have been a simple thing to do instead I spent half my day upgrading our phones.

At this particular T-Mobile, they have a guy named "Chunk" who knows Apple products like the back…read moreof his hand. He saved us the trouble of having to switch to a different carrier and certainly saved a customer that T-Mobile would have certainly lost (we've only been with T-Mobile for 5 months and are already tired of their customer service). As a company, T-Mobile, like the other carriers, talks a good game. They have never fully delivered on any customer care promise and (at least in our area) drop calls and texts like it's their job! I can't tell you how many times we lose calls or simply can't make a call while in our call! It's disappointing and actually dangerous! For now, "Chunk" saved the day and our sanity. The guy in charge, George, seemed very nice as well and though busy, listened to our issue and said he'd assign just the right person to get us "back on track". He did just that, and from now on...if fate allows, we'll save all of our phone problems for our next visit to the Lehigh Valley!

Unless sales ppl at the front. One literally turned his back to me mid sentence. Worthless. The…read moreother could not solve the problem and face us wring advice that never worked. Super condescending despite being complete stupid. Get higher than GED level workers here, pathetic.

Terrible servic. Spent $40 for a screen protector the very NEXT day it started to bubble and come…read moreoff and they refuse to replace it. What a waste of money and they were NOT friendly

Put on a display for my iPhone 15, a few days later I get the message "finish your display repair"…read moreand in order to do that I have to update IOS, can't do THAT because it doesn't recognize my display. It goes round and round and so I'm stuck. They won't fix it. Said it's an Apple issue. Horrible work ethics.

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